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Holiday Inn Express Middlesboro

Certificate of Excellence
2.5 of 5
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1252 N 12th Street, Middlesboro, KY 40965 (Formerly Days Inn)
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Holiday Inn Express Middlesboro
Best prices for: 1 room 1 guest
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Ranked #2 of 4 Hotels in Middlesboro
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Harriet42 Charleston, West Virginia
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82 reviews from our community

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    13
    2
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charleston, West Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We arrived before check-in time but had to get dressed for a wedding. The staff went out of the way to be helpful and let us check in 2 hours early. This, plus the attractive room and very great breakfast made our stay outstanding.

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Charleston, West Virginia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It was a nice surprise for me to stay in this Holiday Inn Express. I usually stay in more upscale hotels but this one convinced me to seek out Holiday Inn Express in the future. The front desk staff were very friendly, the room comfortable. The breakfast selection was more than expected with egg omelets, biscuits and gravy among the... More 

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Senior Contributor
24 reviews 24 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed two nights here for a business trip and arrived late. I was greeted with the friendliest and most helpful night manager I've ever met. The check in was quick and easy and the room was spotless. I discovered a welcome basket with an apple, peanuts, and a "home-made" snack and water. After traveling 1200 miles that day, I... More 

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Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Wow...what a wonderful review, we love it when guests recognize the little things we strive to do every day. It makes me very happy to know that our staff was able to impress you during your stay. We look forward to your next visit, until then have a wonderful summer. Warm regards, Kim Wright More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 18, 2015

I steyed on business one night. This hotel is definitely an older hotel and lacks a lot of the new modern updates Holiday Inn Express's have in larger cities. Much to my surprise the room was decent as well as the bed. WI-FI worked great. Best Breakfast choices by far. What this hotel lacks in modern finishes and up dates... More 

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Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Dear Carnut, Thank you for taking the time to share your thoughts about your visit. We pride ourselves on cleanliness and customer service. I'm so glad that you also enjoyed the breakfast, it is delicious! We look forward to welcoming you back to our hotel the next time you are in the Middlesboro area. Warm regards, Kim More 

Colbert, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2015

We just came home from a stay in Middlesboro for my husband's father's funeral. My mother-in-law called to book the room since she had access to better pricing (member of something?) and wanted to help us out by paying for it for us. When we arrived, we were amazed at the size of the room. She had arranged the executive... More 

Was this review helpful? Yes 2
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Susan, I really appreciate your kind words and that you took the time to write a review of our property. I am really happy that our whole staff impressed you. As you and I discussed we have released the credit card authorization and credited your account for the error. Please accept my sincerest apology for the oversight. Warm regards, Kim More 

Contributor
19 reviews 19 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 20, 2015

From the time I phoned for a reservation, checked in, stayed, had a delish breakfast, through our quick and unexpected check out, the folks at this hotel made our stay extremely pleasant. My daughter and I thoroughly enjoyed this sparkling clean, comfortable and nicely appointed hotel. We checked out one night too early due to an impending ice storm overnight.... More 

Was this review helpful? Yes 1
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Wow...we are very flattered by your kind review. We strive for everyone to have a great stay, and it looks like we accomplished this with your visit. We are very fortunate to have a wonderful group of employees who truly appreciate all of our guests. I am looking forward to sharing your review with my team. Thank you again and... More 

Rhode Island
Top Contributor
318 reviews 318 reviews
35 hotel reviews
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed January 29, 2015

We stayed here while visiting The Cumberland Gap National Park and were very satisfied. The room was clean and comfortable and the common areas were lovely. The entire building was well maintained and staffed by warm and friendly people. Complementary breakfast was good and there were adequate choices - all in all a good stop....

Was this review helpful? Yes
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Dear Guest, Wow...we are very flattered by your kind review. We strive for everyone to have a wonderful stay, and it looks like we accomplished this with your visit. I will be sharing your review with my staff to show your appreciation. We hope you stay with us if you ever return to our area. Thank you again, Kim More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2015

I was there interviewing for veterinary school at LMU. It was the perfect place to stay. The staff, especially Gary, were so helpful from recommending places to eat to making sure I knew where I was going. The lady at the breakfast bar was very nice making sure I had everything I needed. The hotel was clean and nice. The... More 

Was this review helpful? Yes 1
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Valued Guest, Thank you for taking the time to share your thoughts about your visit. I am looking forward to sharing your kind words with my team. You pointed out some wonderful attributes of the hotel, including the attentiveness of our staff, the clean rooms and the comfortable beds. We take great pride in providing for our guest. Again, thanks... More 

Cicero
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 15, 2014

After driving 7 hours from Maryland to Middleboro, I knew I wanted to sleep in later the next morning. Shortly after entering my room, the room immediately above was occupied by a family of five. After 30 minutes of bumps and thumps around 6:00pm, I went down to talk to the front desk. They offered to call the family, but... More 

Was this review helpful? Yes 1
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Thank you so much for taking the time to give us your feedback, we love hearing from our guests. I am so glad that we were able to accommodate a room move for you, and that you were able to get the rest that you needed. I hope on your next visit that you will get a chance to enjoy... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2014

Very nice, clean hotel. We checked in quite late and the staff were still pleasant. The hot breakfast was delicious, with more variety than most of the free breakfasts around. The lady working the breakfast bar went above and beyond to make sure everyone had an enjoyable breakfast! We will definitely stay here again when we are in the area!

Was this review helpful? Yes
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Dear Guest, Thank you for the kind words. I am so glad to hear that you enjoyed our breakfast, and a BIG thank you for mentioning our breakfast hostess. Our staff strives to make everyone's stay a 10, so its great to be able to share with them that we are doing a good job. I cant wait to post... More 

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