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Holiday Inn Express Middlesboro

Certificate of Excellence
2.5 of 5
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1252 N 12th Street, Middlesboro, KY 40965 (Formerly Days Inn)
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Holiday Inn Express Middlesboro
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Ranked #2 of 4 Hotels in Middlesboro
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
john b Carleton, Michigan
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87 Reviews from our TripAdvisor Community

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Traveler rating
    40
    27
    13
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    5
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Carleton, Michigan
5 of 5 stars Reviewed 3 days ago NEW

The staff was great. The room was spacious and clean, I would stay there again and will when I come to ky I usually have a hard time sleeping, away from home but slept like a baby. Breakfast is a full meal not just a Danish.

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1 review
5 of 5 stars Reviewed 1 week ago

In June 2014 I had a very pleasant overnight stay at this hotel. The staff was very helpful; service was top notch. The hotel's location is not far from the Cumberland Gap National Park. I will definitely stay here again if traveling through.

Was this review helpful? Yes
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Thank you for taking the time to submit a review of Holiday Inn Express Middlesboro. I am so pleased that you enjoyed your stay. We are privileged to be your hotel of choice while you are in the Middlesboro area. Warm regards, Kim More 

Dubuque, Iowa
Level Contributor
223 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have found Holiday Express to be a constant refreshing stop--one of those places the quality of the establishment in known the minute you enter. This was another of those successes with a fine room, attentive staff, and a breakfast designed to get you back on the road. This was a gem.

Was this review helpful? Yes
Kim W, Manager at Holiday Inn Express Middlesboro, responded to this review

We love hearing such positive experiences from our guests. We're so glad that you enjoyed the facilities, our friendly team and the breakfast bar. I am also glad to hear that your room was able to comfortably accommodate your sons' wheelchair. We certainly hope that you'll come back and stay with us next time you're in the Middlesboro area. Best... More 

North Wilkesboro, North Carolina
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is one hotel that we will go back to,the staff is so friendly and kind.the breakfast bar is great.we got the handicap room because my son is in a wheelchair,the room is big to get a wheelchair around,the bathroom was big to get the wheelchair in.The room was very clean and neat.

Was this review helpful? Yes
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Dear Guest, What a really nice compliment! It's nice to hear that you were impressed with our staff, the accommodations and the breakfast. I'm so glad that the room was spacious enough for your sons' wheelchair. Thank you for your feedback, enjoy the rest of the summer. Warm regards, Kim More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 23, 2015

Clean room with a friendly staff. We got the last room on a holiday weekend and the gentleman at the front desk was very helpful and hotel is very clean and easy to find right off the main road I would recommend staying with them.

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Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Dear Valued Guest, I am so pleased to hear that you found our accommodations clean and that our staff was so friendly. Thank you for such positive feedback! We hope your travels will bring you back to the area soon. Sincerely, Kim More 

Charleston, West Virginia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 20, 2015

We arrived before check-in time but had to get dressed for a wedding. The staff went out of the way to be helpful and let us check in 2 hours early. This, plus the attractive room and very great breakfast made our stay outstanding.

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Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Wow...I am glad to hear that you found your stay to be outstanding! Our whole team works very hard to accommodate all of our guest needs. We enjoy the breakfast too. If your ever back in this area, I hope that you will choose Holiday Inn Express for your lodging needs. Thank you, Kim More 

Charleston, West Virginia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 20, 2015

It was a nice surprise for me to stay in this Holiday Inn Express. I usually stay in more upscale hotels but this one convinced me to seek out Holiday Inn Express in the future. The front desk staff were very friendly, the room comfortable. The breakfast selection was more than expected with egg omelets, biscuits and gravy among the... More 

Was this review helpful? Yes
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Don't you just love a surprise? We are so flattered by your kind words, every member of our team really works hard to ensure that every guest has the best experience while staying at our hotel. I look forward to sharing your feedback with my team. Thank you for taking the time to give us your feedback. We hope to... More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 15, 2015

I stayed two nights here for a business trip and arrived late. I was greeted with the friendliest and most helpful night manager I've ever met. The check in was quick and easy and the room was spotless. I discovered a welcome basket with an apple, peanuts, and a "home-made" snack and water. After traveling 1200 miles that day, I... More 

Was this review helpful? Yes
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Wow...what a wonderful review, we love it when guests recognize the little things we strive to do every day. It makes me very happy to know that our staff was able to impress you during your stay. We look forward to your next visit, until then have a wonderful summer. Warm regards, Kim Wright More 

Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 18, 2015

I steyed on business one night. This hotel is definitely an older hotel and lacks a lot of the new modern updates Holiday Inn Express's have in larger cities. Much to my surprise the room was decent as well as the bed. WI-FI worked great. Best Breakfast choices by far. What this hotel lacks in modern finishes and up dates... More 

Was this review helpful? Yes
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Dear Carnut, Thank you for taking the time to share your thoughts about your visit. We pride ourselves on cleanliness and customer service. I'm so glad that you also enjoyed the breakfast, it is delicious! We look forward to welcoming you back to our hotel the next time you are in the Middlesboro area. Warm regards, Kim More 

Colbert, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 1, 2015

We just came home from a stay in Middlesboro for my husband's father's funeral. My mother-in-law called to book the room since she had access to better pricing (member of something?) and wanted to help us out by paying for it for us. When we arrived, we were amazed at the size of the room. She had arranged the executive... More 

Was this review helpful? Yes 2
Kim W, General Manager at Holiday Inn Express Middlesboro, responded to this review

Susan, I really appreciate your kind words and that you took the time to write a review of our property. I am really happy that our whole staff impressed you. As you and I discussed we have released the credit card authorization and credited your account for the error. Please accept my sincerest apology for the oversight. Warm regards, Kim More 

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