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Staybridge Suites Newport News-Yorktown

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401 Commonwealth Drive, Yorktown, VA 23693
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1 room 1 guest
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Staybridge Suites Newport News-Yorktown
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100 Reviews from our TripAdvisor Community

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Traveler rating
    54
    29
    7
    6
    4
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49
13
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Staybridge Suites Newport News-Yorktown
See the most recent reviews
Atlanta, GA
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed September 17, 2012

I stayed at this hotel for business. I stayed 22 nights. The staff was friendly and the room was nice and clean. The room also had a kitchenette. I had a weekly problem with the toilet but staff was very friendly about fixing it. There was free breakfast and evening happy hour with food. The hotel is walking distance to... More 

Was this review helpful? Yes
ScottOCox, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review

Well glad you chose us over our competitors to stay for such a length of time. You are now part of our Staybridge Suites Newport News Yorktown family. We welcome you whole-heartedly on your next visit. Hope to see you again real soon. More 

Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 21, 2012

Stayed one night here. The room was very nice, clean, and full of amenities. Only complaint is the lack of seating in the breakfast area. We could not sit anywhere, and there were about a dozen other people milling about with nowhere to sit as well.

Was this review helpful? Yes 2
ScottOCox, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review

Thanks again for choosing to stay with Staybridge Suites Newport News Yorktown VA. We appreciate it and look forward to you coming back to us in the near future. More 

Timberlake
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 21, 2012

My family and I arrived on August 17th for a weekend get-a-way to Busch Gardens and stayed in a king size suite at Staybridge Suites Yorktown for the first time. We usually will stay at the Holiday Inn but they were booked up this time. Upon arrival, the outside grounds looked well maintained and my husband checked us in promptly... More 

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Staybridge Suites Newport News-Yorktown, responded to this review

Dear KimmieAnnaJones, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith in our hotel and would welcome... More 

Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 13, 2012

The price for this hotel is great, but you get what you pay for. We booked approximately 11 rooms 7 months in advance. I received a call from the sales manager 1 hour before check in advising that the hotel was overbooked and he asked if there was anyway we could cancel one of our rooms. I accommodated the hotel... More 

Was this review helpful? Yes 6
Scott C, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review

We apologize for your stay not meeting your family reunions needs. . We actually don't enforce towing. That is mandated by York County and the City of Newport News and is beyond our control. Our staff members are known for being extra friendly during anytime of the day. Customer Service is something we strive for, nothing but absolute perfection is... More 

Bowie, Maryland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2012

Last minute stay on a trip to Busch Gardens with son and granddaughter before we continued on to Currituck, NC. Checked in on a Thursday afternoon after making reservations on-line. The front desk attendant was very on point and had paperwork ready for me to complete. She greeted us and immediately, offered my son and granddaughter cookies, invited us to... More 

Was this review helpful? Yes
ScottOCox, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review

We are glad you found our cozy and luxurious property. Give us a ring the next time you want to stay with us and we will make sure you get the same view of the water. Thanks again for choosing Staybridge Suites Newport News Yorktown, VA More 

Yorktown, VA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2012

We are local residents who stayed here between houses for 11 nights. Our room was spacious, quiet, and very comfortable. I loved having a full refrigerator, microwave, dishes, etc. in the full kitchen. We had a great view of the pond. I would recommend asking for a room on the back of the hotel, so you'll see a pond/trees instead... More 

Was this review helpful? Yes
ScottOCox, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review

We are very pleased you enjoyed your stay with us during your time in our colonial area known as Yorktown, VA. We appreciate your patience during that rare occurance. As you stated these things can happen anywhere. We are happy your overall experience was a great one considereing that particular event. Feel free to contact us upon your next visit... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 15, 2012

We stayed with 5 children and two adults, the two bedroom suite was perfect! Our only issues were breakfast was not well stocked, our room didn't get cleaned one day but when we called the desk they did bring us towels for the next day. Only other problem were a group of basketball teams were staying two nights and were... More 

Was this review helpful? Yes
ScottOCox, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review

Thanks again for choosing Staybridge Suites Newport News Yorktown, VA More 

West Virginia
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 14, 2012

Nice suites with spacious rooms. Kitchenette and living areas are great. Furniture needs an upgrade and bathrooms need vent fans. Continental breakfast offered several options. Convenient location to I-64.

Was this review helpful? Yes 1
ScottOCox, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review

Thanks again for choosing Staybridge Suites Newport News Yorktown, VA More 

Nyack, New York
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 22, 2012

This is one of the Dirtiest hotels that I have ever stayed in. They don't vacuum the rooms and they had dog or cat hair all over the floor. They had a film of dust along the edge of the carpet by wall and the shower head was so week and slow... The shower door was broken and the shower... More 

Was this review helpful? Yes 7
Management response:

Dear M D, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith in us and would welcome... More 

Ridgewood, NJ
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 13, 2012

Stayed here for 1 night before a college tour with my son of Christopher Newport University. Check-in was quick, the suite was a large size with 2 televisions and the water pressure in the shower was good. Breakfast had a lot of choices, including eggs and sausage, which is always a huge plus for me. They also offer dinner three... More 

Was this review helpful? Yes
ScottOCox, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review

Thanks again for choosing Staybridge Suites Newport News Yorktown, VA We actually have ice makers in every room of the property. This is why you didn't see any ice machines. We look forward to you coming to us in the near future. More 

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