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Courtyard by Marriott Newport News Yorktown

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105 Cybernetics Way, Yorktown, VA 23693
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Courtyard by Marriott Newport News Yorktown
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Courtyard by Marriott Newport News Yorktown
Courtyard by Marriott Newport News Yorktown
Courtyard by Marriott Newport News Yorktown
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137 reviews from our community

Traveler rating
    63
    51
    11
    8
    4
See reviews for
43
20
8
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Carolina
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Let me first say thank you for the great customer service in the Bistro and the front desk. I really appreciated the effort to get my husband and I checked in before check-in time. We had a funeral to attend at 11am and needed to get changed. We were also very thankful for the great service in the Bistro. Now... More 

Was this review helpful? Yes
Angela N, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review

Dear Neekeesha, Thank you so much for taking a moment to tell us about your experience, and please accept my apologies for the insects you discovered in your rooms. I can't thank you enough for taking the time to post photographic evidence of you what you encountered - not only does it help us to improve our service to all... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We are not having a good start so far the room was dirty the bed had stains in it and hair and the pillows we saw had sweat stains one at least one of them. We are here for week let's hope it gets better. Joseph J

Was this review helpful? Yes 1
Angela N, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review

Dear Joe J, Thank you for taking time to let us know about your experience thus far and allowing us the opportunity to make things right for you while you are still with us. I look forward to meeting you soon and connecting with you in person to find out more about your stay at our hotel and what else... More 

Huntsville, Alabama
Top Contributor
74 reviews 74 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 28, 2015

I can't say enough about this hotel. I accompanied my husband on a business trip last week and we stayed at this property for just a couple of days. Everyone, I mean *everyone* was friendly, courteous, and helpful. Special kudos to the kind bartender--she was exceptional! The hotel was clean to include our room and all public areas. The entire... More 

Was this review helpful? Yes
Angela N, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review

Hello Sparkopotomus, Thank you so much for letting us know about your experience at our hotel! It is great to hear that the team here at the Courtyard by Marriott Newport News/Yorktown exceeded your expectations and I can't wait to share your feedback with everyone, especially Cameo our bartender! We look forward to having you back soon - hopefully you... More 

USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2015

Last month for business I stayed at the Courtyard by Marriott in Yorktown but had to change my future reservations to another hotel due to lower per night cost elsewhere. When I brought this to Angela's attention, she informed me that she was able to match the lower rate. In addition, she asked where I was working and told me... More 

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Arlington, Virginia
Contributor
16 reviews 16 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 9, 2015

Courtyard by Marriott in Yorktown is a wonderful place to stay for your visits to the area. The hotel itself is about 5 minutes from I-64 and is located across the street from a shopping area with numerous restaurants, a grocery and other stores. The hotel itself is attractive, with easy, spacious free parking and a welcoming, pretty lobby. The... More 

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Angela N, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review

Hi SophiaSpeaks, Thank you so much for your kind words and wonderful feedback! It is delightful to hear that you had such an enjoyable experience at our hotel. I can't wait to celebrate your comments with our team here and thank them for a job well-done. You are correct about the shuttle, as it does go to the Newport News/Williamsburg... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 6, 2015

If you are okay with no one at the front desks, questionable visitors (not guests), staff that goes out to cars (that are not guests) and just a horrible stay, this is your hotel. As a Gold Elite member, i now question if I should try other chains. I travel 40 weeks out of the year for almost 10 years... More 

Was this review helpful? Yes 1
Angela N, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review

Dear Mr. B, I will be reaching out to you personally to discuss your stay further, but in the meantime I would like to express my sincerest apologies for the experience you had at our hotel. Please know that your feedback has been taken very seriously, and I assure you that several steps have already been taken to ensure that... More 

Silver Spring, Maryland
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 30, 2014

Overall we were satisfied with our stay. The staff was welcoming and pleasant, the room appeared to be clean. However there was a bad odor in the hall and the room. It smelled like animal. I think it might be in the carpet. I researched several hotels in the area and I don't remember this one being pet friendly but... More 

Was this review helpful? Yes
Angela N, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review

Dear karentl2012, Thank you for taking the time to write about your recent stay at our hotel. It's great to hear that you were pleased with the level of service you were provided, in addition to our location. There certainly is a lot to do and see in Newport News! Please accept my apologies for the odor you encountered; you... More 

Fort Washington, Maryland
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 14, 2014

This hotel is a great deal. The room rate is low but the accommodations were above what I expected. The room looks as nice as the pictures and I also noted that it was very quiet which was surprising because the parking lot was almost completely full. The room and bathroom was clean and all the appliances worked pretty good.... More 

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Cranford, New Jersey
1 review
4 of 5 stars Reviewed December 9, 2014

My wife and I stayed at the hotel over Thanksgiving. We have family that lives in the area. The staff at this hotel is unbelievably friendly and will go out of their way to assist you. On Thanksgiving morning we had breakfast at the hotel. No one wants to work on Thanksgiving. Yet, the woman who was working at the... More 

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Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review

Good day Bill W! Thank you for staying with us at Courtyard by Marriott Yorktown during the Thanksgiving holiday! It is always a pleasure to have guests such as yourself to feel the warmth and professionalism from our staff as we continually strive to meet and exceed your expectations. I am glad to hear that your stay was a pleasant... More 

Mobile, Alabama
Top Contributor
91 reviews 91 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 2, 2014

The Courtyard in Newport News is one of the newer buildings we've stayed in (clerk told us it was built in 2008, but it looked new!). Nice lobby area with a bistro. Unlike another review I just read, we were greeted very nicely by Dawn who also suggested area restaurants that were easy to get to. We found Trader Joe's,... More 

Was this review helpful? Yes
Tracey S, General Manager at Courtyard by Marriott Newport News Yorktown, responded to this review

Good day Carol K, Thank you for choosing the Courtyard by Marriott Yorktown for your last minute travel! I'm glad that your stay met and exceeded your expectations. I'm glad to hear that my staff was able to give you restaurant suggestions that were pleasing to you and that you enjoyed watching TV on the sofa before bed that night.... More 

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