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Holiday Inn Express El Paso - Central

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409 E Missouri St, El Paso, TX 79901
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Holiday Inn Express El Paso - Central
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155 Reviews from our TripAdvisor Community

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San Angelo, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Front desk workers were very helpful. Had heating issue in my room, and they immediately moved me to another room. Room was comfortable, clean and quite. Ample parking and easy access to the Interstate.

Helpful?
Thank MichaelNema
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide feedback regarding your stay with us and very happy that you've our rooms to be comfortable and clean as and front desk staff helpful. Thank you for staying with us. Maria Herrera General Manager More 

Salem, Oregon
Level Contributor
186 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a really trendy hotel - the lobby has an aquarium! There were lots of wonderful features - the lighting is amazing in the room - there are plenty of pugs for computers and devices - there are places for your luggage - the sheets were a really nice quality as were the bath towels (big also) - we... More 

Helpful?
1 Thank SueinSalem
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for such great comments, as our staff works very hard to make our guest feel at home. Hope to have you as our guest again in the near future and thank you for staying with us. Maria Herrera General Manager More 

Saint Charles, Missouri
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Staff is very friendly & helpful. The hotel is isolated but has a shuttle with polite & available drivers-- I never had to wait. A room on the 9th floor overlooking parking lot (thanks for the tip, earlier review) had a pleasant view of downtown lights and the mountain & was very quiet. I really enjoyed the Border Sights tour--brochure... More 

Helpful?
Thank citizenoftheworld42
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide feedback regarding your stay with us and very happy you've found everything satisfactory. Thank you for staying with us. Maria Herrera General Manager More 

Seattle, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Holiday Inn Express--Central while in El Paso for the Sun Bowl. The location is close to almost everything you could want to do in the area. The hotel is located right off I-10 in the heart of downtown. Several restaurants and bars are nearby as is Mesa Street which has even more choices as you... More 

Helpful?
Thank Chris A
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for your great comments, we are glad our product and services met your expectations and hope to have you as our guest again in the near future. Maria Herrera General Manager More 

Old Bridge, New Jersey
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Holiday Inn Express El Paso this week. During my stay I accidentally left my personal belongings in the room. I called the next day and the Housekeeping Staff found my property, brought it to the Manager and she held onto it. After my call they mailed it to my home, charging me only the postage fee.... More 

Helpful?
Thank TFW21
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for for the great comments regarding our staff, should your travels bring you back to El Paso, we hope to have you as our guest again. Maria Herrera General Manager More 

Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here several years ago. It seemed to be in better condition then. It was fresher and cleaner and more expensive. After checking in with the very friendly staff, I headed to the elevator, which was a little worse for the wear, cosmetically speaking. I emerged from the elevator on the 8th floor -- and could see that the... More 

Helpful?
Thank Deedubs2
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide feedback regarding your stay with us. Happy you've noticed some of the improvements as we are wrapping up a major hotel renovation. We have forward you comment regarding the towels to our Housekeeping Manager for follow up. Thank you for staying with us. Maria Herrera General Manager More 

Level Contributor
175 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 4, 2016 via mobile

This hotel looks like it was renovated to make it a little more modern. The staff were very friendly and the hotel was clean and quiet! It is not a luxury type of hotel by any means, but it will work for having a clean, quiet room to rest in. I would stay here again.

Helpful?
Thank Gordon G
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide us with feedback regarding your stay with us and for letting us know our staff was friendly and the hotel was clean. Hope to have you as our guest again in the near future and thank you for staying with us. Maria Herrera General Manager More 

Las Cruces, New Mexico
1 review
3 of 5 stars Reviewed January 3, 2016 via mobile

I stayed because my newborn was admitted to providence pediatric hospital. Hotel was at convenient location but was under renovation and I was told laundry room was up and running Only to find out it was out of order. I was there for an emergency Situation and really needed to wash my clothes. No one apologized for telling me false... More 

Helpful?
Thank mnvill37
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear mnvill37, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read that you found the location convenient to your needs and the housekeeping service received up to par. However, we are truly sorry for the... More 

Albuquerque
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 15, 2015

Went to a conference at UTEP and stayed at the Holiday Inn. What excellent service it offered. The staff, all of them, are superbly attentive. The room was excellent. Great location; plenty of places to eat within walking distance, but it doesn't matter. The hotel shuttles you wherever you want to go within the city and is there to retrieve... More 

Helpful?
1 Thank Hispanophile46
Encinitas, California
Level Contributor
166 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed November 14, 2015

It was okay for one night while doing business but I probably won't stay here again. The staff were very nice and friendly but it really needs renovations and doesn't feel that safe. I have found other places I prefer to stay in in El Paso.

Helpful?
Thank beachmamaesq
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear beachmamaesq, Thank you for submitting your review of our hotel. I am pleased to note that you found the staff nice and friendly. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. Your comments about the need for renovations have been forwarded to the hotel management.... More 

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