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Holiday Inn Express El Paso - Central

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409 E Missouri St, El Paso, TX 79901
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Holiday Inn Express El Paso - Central
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Holiday Inn Express El Paso - Central
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130 reviews from our community

Traveler rating
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    58
    26
    7
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Motel seems ok staff friendly rooms ok just checked in and very disapointed. Stayed here for USBC bowling primarily because ad stated free shuttle to airport and convention center. Our flight sat is at 7 am and their first shhuttle is at 7. Told i could get a cab.

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Houston Texas
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 28, 2015

We stayed two nights due to my husband bowling in the tournament. We choose this hotel due to ease of parking, reasonable rates, and they were located .46 miles from the convention center. We were in a Standard King room with a $109.00 per night rate. Total with taxes for two nights was $256.16. The only complaint, major, in my... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear TexansFan2011, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable to hear that your husband was unable to catch the shuttle service and there's limited number of dining... More 

Las Cruces, NM, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

I've stayed here before because it is ideally located to hit the downtown clubs! The gay clubs are only a block away; straight clubs three to four blocks! An easy walk at any rate! Sadly, you'd better go to dinner first at the nearby Cincinnati Entertainment District or somewhere in Central El Paso, since there appears to be no places... More 

Was this review helpful? Yes 1
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking the time to provide feedback regarding your stay with us. we are glad our location was convenient and happy the Cincinnati Entertainment District was also convenient as it is only a few blocks away and can certainly provide transportation to go there. We hare happy you've found our rooms well maintained and liked our breakfast and... More 

Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2015

I stayed here because I was participating in the El Paso Half Marathon. Great location-Expo and Race start/finish were only about 6 blocks straight down Missouri St so never had to take my car out until I left El Paso. What impressed me the most was the customer service of the staff. Two examples: When I checked in, she told... More 

Was this review helpful? Yes 2
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide feedback regarding your stay with us, your comments are very important to us as our staff works very hard to provide the best of service. We are glad the breakfast to go option was convenient for you and we thank you for staying with us. Maria Herrera General Manager More 

Vienna, Virginia
Top Contributor
119 reviews 119 reviews
46 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 19, 2015

I stayed here a couple of nights and slept well. This is an older hotel and it shows, the elevator didn't work properly one day, but the maintenance crew repaired it when I notified the front desk. The location is great; you're near UTEP and the downtown area. There are places nearby to eat and drink. The staff was friendly... More 

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Thurmont, Maryland, United States
Top Contributor
85 reviews 85 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 8, 2015

This hotel was a nice older Holiday Inn. The El Paso area was not as I had remembered it from my last trip 20 years ago. We felt safe enough in the hotel but in general the area did not feel safe. They sent us to a restaurant that we never found in an area where I would never have... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear Kimberly C, We appreciate you taking the time to share your feedback regarding your stay with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet... More 

Mo
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 3, 2015

This is an older HIE but offers a good value with free breakfast and free parking even though downtown. WE stayed in room 700 on 1/30/15, It is a king suite, with a view of the front parking lot, nice to be able to look out and see our car. Room was a bit dated but clean and huge with... More 

Was this review helpful? Yes 1
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide feedback regarding your stay with us, we are glad you've found our rooms to be clean and comfortable and we will check on the water temperature in room 700. Happy to report we have started a major renovation of our rooms and hallways and looking forward to a beautiful new product. Thank you... More 

El Paso, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2015

I have recently got a room at this hotel and it was a well kept up hotel. Its a bit pricey but well worth it. the recent time I was here was for new years eve. have also been there for conference meetings and this place has the space. parking is tight but well worth it. can not wait for... More 

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Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for such great comments, we are glad you have found our rooms and meeting rooms to meet your expectations. Hope to see you again in the near future and thank you for staying with us. Maria Herrera General Manager More 

New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 25, 2015

Good price on New Year's Eve for a downtown location close to the festivities. Typical Holiday Inn Express, pleasant staff, free breakfast, free parking, clean and pleasant, but not newly refurbished. Walking distance to restaurants and bars.

Was this review helpful? Yes 1
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide feedback regarding your stay with us. We are glad you've found our staff to be pleasant and our facilities were clean and comfortable. Happy to report we've started a major renovation of our guest rooms and hallways and looking forward to a beautiful new product very soon! Maria Herrera General Manager More 

Yukon, Oklahoma
Contributor
18 reviews 18 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 16, 2015 via mobile

I feel I am always fair with my reviews be they good, bad, or indifferent. The company I work for always books my hotel, flights, rental cars and so forth so I may not always have much input into the reservations. On this trip there were 2 of us that our company made reservations for using the company card. Upon... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear Targa_11, Thank you for writing a review about your recent stay with us. I am pleased to note your positive feedback about the room amenities. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am disappointed to hear that about the challenges you may... More 

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