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All 79 El Paso hotels

Holiday Inn Express El Paso - Central

2.5 of 5 Hotel   |   409 E Missouri St, El Paso, TX 79901
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Ranked #37 of 79 hotels in El Paso
A recent review
5 of 5 stars reviewed 4 weeks ago
Cesar Z El Paso, Texas, Usa
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108 people have reviewed this hotel

Traveler rating
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    49
    21
    6
    7
See reviews for
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
El Paso, Texas, Usa
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel right in the downtown of El Paso, Texas, was a surprising experience. We thought, because we saw express by the name that we were going to deal with a cold and expedited atmosphere, but no! You arrive at this newly-remodeled hotel to a home-away-from-home experience: in other words, it was the best surprise we could hope for. The... More

Was this review helpful? Yes
Pinetop-Lakeside, Arizona
Top Contributor
54 reviews 54 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 20, 2014

The quality of the management at the front desk is outstanding. Enjoy refreshment in lobby 5:30 to 7:00 soft drinks salsa and cookies usually hot. Local transportation to restaurants and local places is provided so if you've been driving all day you might want to use it. After a long wait the elevator (one of two is working two) is... More

Was this review helpful? Yes
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for providing us with feedback regarding your stay with us. We are very happy our Front Desk Staff met your expectations and also enjoyed the Manager's Reception. Your Comments mean a lot to our entire staff as they are all very dedicated to make our guests feel at home. Happy to report our elevator upgrades will be complete... More

Toronto
Top Contributor
107 reviews 107 reviews
47 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 11, 2014

Things going for it: Good location, free parking, breakfast, and internet. The staff was friendly and I enjoyed all the things they have going on in the actual hotel, with a good amount of space and activities for families. The room was dark, but large. The bathroom needed an update and wasn't a slight sore point. The shower had very... More

Was this review helpful? Yes
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking the time to provide us with important feedback regarding your stay at the Holiday Inn Express Central. We are happy that you've found our location to be convenient with free parking, good internet and breakfast. your comments regarding our staff are very important to us as serving our guest in their #1 priority. Happy to report... More

Houston, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 17, 2014

I just stayed at the Holiday Inn Express El Paso- Central on a three night baseball vacation. The hotel is just 7 blocks from the New Downtown baseball park. I was picked up at the Airport by the free shuttle (Just called when I arrived and within 15 Minutes they picked me up) the shuttle will also take you anywhere... More

Was this review helpful? Yes 1
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide us with such great feedback regarding your say at the Holiday Inn Express Central. We are glad our location was very convenient for your baseball vacation. Your comments regarding our breakfast, cleanliness of your room and our great staff mean a lot to us as we are very committed to make you feel... More

Top Contributor
75 reviews 75 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 13, 2014

Free parking, free internet, free breakfast and comfortable rooms. If you are looking to stay downtown, this hotel is a good value. Conveniently located off I10, this hotel has a mostly friendly staff and clean rooms. It is not a 4 or 5 star hotel, so don't expect one, but it will suffice and offer you a comfortable bed.

Was this review helpful? Yes
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for providing us with such great comments regarding your stay with us at the Holiday Inn Express Central. Our staff is very committed to provide the best of service and your comments mean a lot to us. Thank you for choosing to stay with us!! More

Mesa, Arizona
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 2, 2014

Our family stayed here in May 2014. The hotel is right off the highway which was perfect for our 1 night stay. We were walking distance from downtown and had a few choices for dining close by. The room was very clean and the staff was super friendly. We didn't use the pool, but it looked great! It had a... More

Was this review helpful? Yes
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide feedback regarding your stay with us at the Holiday Inn Express Central, we are glad you found our rooms to be clean, and our staff to be friendly and attentive, your comments mean a lot to us as serving you and making you feel at home is our goal. Should your... More

Austin
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 28, 2014

I work for a different hotel company and usually stay with them. We were unable to find rooms in the downtown area that would take us and our 2 dogs. The Holiday Inn was able to handle both issues. The hotel itself appears old from the outside, and I guess it is. However, the rooms appear to have been re-done... More

Was this review helpful? Yes
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking the time to provide us with such great comments regarding your experience on your recent visit. We are glad you've found our rooms to be clean, quite and comfortable. our staff is very much committed to make our guest feel welcomed and at home and glad that was your experience. Recently we have added several "healthy... More

Austin, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 19, 2014

I stayed at this hotel in april after booking it on Hotwire for an overnight work trip. Looked okay from the parking lot but it is clearly a very old hotel. Decor outdated. Rickety elevators, out of two, only one was working. Carpet on my way to my room was dirty and needed to be thoroughly and professionally cleaned. Arrived... More

Was this review helpful? Yes
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide us with feedback regarding your stay, we are very sorry your stay was not a pleasant one. We appreciate your comments regarding the comfortable beds and nice staff. We have forward your other comments to the responsible individuals for follow up. More

Kyle, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2014

Recently we stayed at this El Paso Holiday Inn. It was clean, bed was comfortable and breakfast was great. Only things I saw as downfalls were only one working elevator and the shower water was almost impossible to shut off.

Was this review helpful? Yes
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for providing us with such great feedback regarding your stay, we are glad you've found our hotel clean with comfortable beds. We have upgraded our breakfast selections to include several healthy options and the feedback from our guests has been very positive. We are upgrading our elevators and the project will be complete soon. We have forward your... More

Houston, Texas
Contributor
16 reviews 16 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 28, 2014

Short and sweet. 17 minute check in and I WAS THE ONLY ONE IN LINE. Been to front desk three times to get keys to work, and don't leave the room because apparently they are "one time only" cause if you leave, they don't work again. Cleaning crews are cleaning at 7 pm, sounds like they are throwing furniture against... More

Was this review helpful? Yes 1
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

We are very sorry for all the problems experienced at our hotel and be assured we are following up on all items reported. Again, please accept our apologies. More

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Additional Information about Holiday Inn Express El Paso - Central

Address: 409 E Missouri St, El Paso, TX 79901
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express El Paso - Central 2.5*
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Also Known As:
Holiday Inn Express El Paso - Central Hotel El Paso
Holiday Inn El Paso
El Paso Holiday Inn

61 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
We are centrally located in the Downtown area right off of Interstate 10. We are a non-smoking hotel with 110 rooms, 9 floors. We offer free deluxe american breakfast which includes: cheese omelets, bacon, sausage, biscuits w/ gravy, cinnamon rolls, muffins, juice, coffee, cereals, and much more. We offer free internet wireless throughout the hotel and in each room. We offer free shuttle service to and from the airport and surrounding areas. We have a gift shop, cardio room, business center, and an outdoor seasonal pool. We also offer free complimentary newspaper. We have a Manager's Reception every Wednesday night from 5:30pm - 7:00pm where you can enjoy our dinner buffet with wine, beer, soft drinks, and water. ... more   less 
Number of rooms
110

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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