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All 77 El Paso hotels

Holiday Inn Express El Paso - Central

2.5 of 5 Hotel   |   409 E Missouri St, El Paso, TX 79901
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Ranked #33 of 77 hotels in El Paso
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
Boborunner Lakeside, Arizona
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100 people have reviewed this hotel

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    6
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lakeside, Arizona
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have stayed here several times but this time they have new pillows a big improvement in room comfort. Bed is really nice, and staff is above average in training and curtsy. Still only one elevator working.

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Owasso, Oklahoma
Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel is old and one of the worst IGA hotels I have every stayed in. Only 1 elevator worked, carpet was stained and needs to be replaced. Had to get 3rd set of keys to get into room on the second day of me stay. Staff was great and made the best of a less than perfect situation, room was... More

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IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear LSUFANOK, Thank you for taking the time to express your thoughts and concerns. I am pleased to know that you have rated the level of service received to be high. I am sorry however if the room and breakfast served did not meet your standards. I have taken note of the points you have raised and these shall be... More

Los Angeles, California
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This place is so so.. But the service and staff make it awesome. It seems to be undergoing a mild renovation but it's not an pain.. It's was very busy when I arrived since a N.carolina team was intown to play at Utep. With that in mind the service was still awesome. Rooms are clean a lil on the small... More

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Glendale, California
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 6, 2014

We needed a place to rest after a long drive from Guanajuato Mexico to Los Angeles, California. About an hour or so before arriving in El Paso, Texas, I decided to contact Holiday Inn Express, El Paso; since it was the first hotel listed in my GPS. I was skeptical about getting a decent deal and good or at least... More

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 3, 2014

This hotel is very convenient for Interstate 10. So convenient in fact that if the room was to get any noisier you would actually be on it. I slept last night in room 307. I use the term "slept" loosely because even though I arrived after 1am following delayed flights I was woken up every few minutes by a thundering... More

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IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear Toby H, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details. Sincerely, Connie D Case Manager IHGCare More

Chihuahua, Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2014

We went for new years eve.Loved the location. Walking distance to fun bars downtown ( visit Anson 11, delicious food and drinks right at the main plaza). Perfectly located to go shopping East or West El paso. We just drove through juarez border and the hotel was 2 min away. Great hot breakfast and service at front desk.

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Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for great comments regarding your stay, we are glad your visit was perfect and our location to be very convenient and that our breakfast and service met your expectations. Your comments mean a lot to us as we do work very hard to provide the best of service. Again, Thank You More

Austin, Texas
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 25, 2013

Pros: Friendly staff Free nachos, drinks, and fruits at night in the lobby okay breakfast for free low price Cons: Decoration of the room and the public areas are kinda old and basic Overall good value for this price

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Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide us with feedback regarding your stay at the Holiday Inn Express Central. We are glad you liked our reception in the lobby and breakfast as well and happy our product and service me your expectations. Should you travel back to El Paso, we hope you will stay with us again. More

DCA
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 8, 2013

This hotel shows its age throughout the property. Compared to recently built hotels of a similar class, it was a bit of a disappointment. The carpet in the hallways was dark from wear and the suspended ceiling is uninviting. My "average" rating is compared to other budget hotels. Check-in/Check-Out - B Staff was friendly, however, our rooms were not ready... More

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Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

We strive to provide excellent service and accommodations to our guests and your comments are very much appreciated. It is good to know you found our staff to be friendly and acceptable amenities. We apologized if our hotel did not meet your expectations. Please be assure that we take all feedback and suggestions very seriously and looked into them accordingly.... More

Villard, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2013

My family and I recently stayed here. The hotel used to be an Econolodge and they had recently remodeled the hotel. Boy had they! Every thing was new and up to date! Breakfast the next morning was excellent! Carpet was new and comfortable and so were the beds! Would definitely stay here again!

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Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for staying at the Holiday Inn Express Central, we are glad you found our breakfast to be excellent and other facilities to meet your expectations. We strive to provide the best of service as taking care of our guest is our #1 priority and your comments mean a lot to us. Again, thank you for providing such great... More

Galveston, Texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 30, 2013

I stayed here for business at the university. The free shuttle was the best feature of this property. I never had to rent a car. Free airport transfers too. It will only drop you off a certain point on the outskirts of the ginormous UTEP campus and you may have a long walk depending on what part of the campus... More

Was this review helpful? Yes 1
Maria H, Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for staying at the Holiday Inn Express El Paso Central, we thank you for your fine comments regarding our service and our staff. We are very happy your expectations were met and look forward to having you as our guest on your next visit to El Paso. More

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Additional Information about Holiday Inn Express El Paso - Central

Also Known As:
Holiday Inn Express El Paso - Central Hotel
Holiday Inn Express El Paso - Central Hotel El Paso
Holiday Inn El Paso
Holiday Inn Express El Paso
El Paso Holiday Inn
Address: 409 E Missouri St, El Paso, TX 79901
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 77 hotels in El Paso
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express El Paso - Central 2.5*
Official Description (provided by the hotel):
We are centrally located in the Downtown area right off of Interstate 10. We are a non-smoking hotel with 110 rooms, 9 floors. We offer free deluxe american breakfast which includes: cheese omelets, bacon, sausage, biscuits w/ gravy, cinnamon rolls, muffins, juice, coffee, cereals, and much more. We offer free internet wireless throughout the hotel and in each room. We offer free shuttle service to and from the airport and surrounding areas. We have a gift shop, cardio room, business center, and an outdoor seasonal pool. We also offer free complimentary newspaper. We have a Manager's Reception every Wednesday night from 5:30pm - 7:00pm where you can enjoy our dinner buffet with wine, beer, soft drinks, and water. ... more   less 
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