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El Paso Marriott

#20 of 81 Hotels in El Paso
Certificate of Excellence
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1600 Airway Boulevard, El Paso, TX 79925
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1 room 1 guest
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El Paso Marriott
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246 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Beach, California
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the El Paso Marriott in May 2015. The Front Desk workers and restaurant /bar workers were great. The breakfast buffet has food for every taste. Our rooms were comfortable and clean. Great night's sleep.

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. We hope to see you again! More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

Very disappointed! I've had to stay for work several times. Never had a problems until now. The day I left, I placed an iphone cable and a black EasyAcc battery pack charger that is almost the size of the phone itself on my bed. It was in clear view to be packed with all my things before I left. Upon... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

I wanted to express my sincerest apology issues you experienced. I have addressed these issues with the entire staff. Let me assure you this is not the type of service we strive to provide our guest. Thank you for your review, good or bad, we do learn from guest feedback! More 

Washington, DC
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We've stayed at this hotel over the years when we visit family. I cannot recommend it anymore. On this visit, the pillow cases were dirty on check-in. They had make-up on them. The front desk switched us to another room, and -- are you ready??? -- those pillowcases, too, had make-up on them. They sent housekeeping to the room, and... More 

Was this review helpful? Yes 1
Liz P, Manager at El Paso Marriott, responded to this review

I wanted to express my sincerest apology for the issues you experienced during your stay . I have addressed these issues with our Executive Housekeeper along with our Front Office Manager and they will review with their staff. The gym equipment will also be checked on by our engineering staff. I sincerely hope you will give us another opportunity to... More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've stayed here a ton over the last few years, and let me tell you nothing has changed (or been updated). The staff is still great but the owners (not owned by Marriott, but by Columbia Sussex) have not done one thing to modernize it, making it surprising it is still up to Marriott brand standards. Dark, dated corridors with... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. Guest feedback is the best source we have to identify the areas needing improvement and we do appreciate your comments. More 

Springfield, Missouri
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 25, 2015

For an airport departure the next day can't beat this location. Older property but updated to a large extent, good use of what they have and well maintained. Nice facilities, nice room with super comfortable bed. Walk across street to Cattle Baron restaurant for steak or eat in hotel restaurant. Staff extremely friendly and helpful, would stay again just not... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. We hope to see you again! More 

Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 22, 2015

So I've been staying here for more that 7 years and would not stay anywhere else in El Paso. Awesome people to mention a few. Sam my best buddy is always there to make sure I make my flights. Awesome smile as well Rebecca always makes sure I get my favorite room Jesse, seems like I watched him grow up.... More 

Was this review helpful? Yes 2
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel! We take great pride in our customer service and it is always nice to hear that we are exceeding our guests expectations. We look forward to seeing you soon so that we may provide you with another excellent stay! More 

Macon, Georgia
Level Contributor
281 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed July 12, 2015

Second time here for business with one night and enjoyed it again. The bathroom is a little tight but otherwise a comfortable room and bed. Nice window view of the scenery and impressive storm that went through showing the lightening and hail on the mountains with flash floods. Great attentive staff. And, turn right out of the parking lot and... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our property, it is always a pleasure to hear from our guests. (We do have the best lightning shows in the Southwest!) More 

El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015

after staying at this property for 2+ years i have been surprised by the level of service provided by cindy at the 5th floor lounge.....no matter how long my day she never fails to brighten my day, well worth the visit

Was this review helpful? Yes 1
Liz P, Manager at El Paso Marriott, responded to this review

Thank you very much for your kind words! Cindy does do a great job and I will be sure to share your comments with her supervisor. We appreciate your loyalty to the Marriott and look forward to your next stay. More 

Fort Worth, Texas
Level Contributor
263 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed July 3, 2015

Here for a few nights earlier in June on a work trip. The lobby staff and bellmen were always friendly and helpful, and I give them a lot of kudos for the way they approach the job. Luckily I was able to get a floor and had access to the concierge lounge, which was quite good. Not quite a full... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. Guest feedback is the best source we have to identify the areas needing improvement and we do appreciate your comments. More 

Racine, Wisconsin
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 30, 2015

I stayed for 8 nights on a business trip in June. Staff were very friendly and accommodating. The concierge room was great with a nice breakfast in the morning and appetizers at night. My room was very clean and comfortable. The bathroom is a bit small but for one person it was just fine. Our group enjoyed the lounge area... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your recent experience at our property. We hope you get a chance to come back to the El Paso area and stay at The Marriott again soon! More 

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