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El Paso Marriott

3.5 of 5 1600 Airway Boulevard, El Paso, TX 79925
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Certificate of Excellence 2014
El Paso Marriott
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El Paso Marriott
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184 reviews from our community

Traveler rating
    60
    76
    30
    12
    6
See reviews for
20
26
14
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Oh
Top Contributor
128 reviews 128 reviews
44 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a standard vintage Marriott hotel and decor, but everything is well maintained and in mint conditions. The rooms are very quiet and offer a wonderful sleeping and relaxing. The facilities, from the bar/restaurant to the swimming pool and fitness room are very good. The staff was uniformly superb: professional, helpful, eager to please and always smiling. The location... More

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay and that our staff met your every need. We hope to see you back soon so that we may provide you with another excellent stay! More

Dallas, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed in several variations of the Marriott brands over the years, from the JW's to the Courtyards. They all seem to have a similar vibe, decor, and color schemes, much like a big box retailer, so perhaps this is why I didn't feel compelled to take any photographs of the place. I do find some degree of comfort in... More

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for taking the time to share your experience at our hotel with other TripAdvisor members. We love to hear that our Front Desk staff is exceeding the high standards set by Marriott. We hope to get the chance to see you again soon. More

Louisiana
Top Contributor
359 reviews 359 reviews
94 hotel reviews
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed August 25, 2014

We stayed in the Marriott at the airport. We got a phenomenal rate and our room was very good. We like to stay at Marriott's and this one a very nice one in El Paso. The staff was very friendly and helpful in all our requests. Overall a very nice stay for us.

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our property, it is always a pleasure to hear from our guests. We hope that you get a chance to visit again soon! More

Silver City, New Mexico
Top Contributor
143 reviews 143 reviews
32 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed August 3, 2014

This is a difficult evaluation because the hotel accommodations were great and check in and check out service top of the line; yet, the problem is conference banquet food/service was the worst I have experienced. I cannot believe that the Marriott brand would have allowed this extreme sub par standard be associated with their brand. We were attending a business... More

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Liz P, Manager at El Paso Marriott, responded to this review

I want to express my sincerest apology for the problems you encountered while attending the business conference that brought you to El Paso. Let me assure you that this is not the type of service we strive to provide our guests. Please know that all of the issues described have been brought to the attention of our Food & Beverage... More

Saugus, Massachusetts
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 3, 2014

Typical of the Marriott brand, this hotel offers full amenities, a comfortable room with a comfortable King size bed and plenty of pillows. The Restaurant and lounge have a great selection of draft beers, wines, and margaritas, and a full menu of steaks, seafood, burgers, and appetizers. I enjoyed a perfectly grilled Ribeye with mashed potatoes and a unique medley... More

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay and that our staff met your every need. We hope to see you back soon so that we may provide you with another excellent stay! More

Houston, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed July 31, 2014 via mobile

We stayed there 3 nights 4 days, hotel was very clean and so were the rooms. We were especially surprised and grateful for housekeeping services. We had gotten in late one morning and put the privacy sign up. She didn't knock which you expect, however I ran into her and asked if she could provide the toiletries. Which she did... More

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your experience at our hotel with other TripAdvisor members. We strive, every day, to maintain Marriott's excellent standards, and it is great to know that our Housekeeping staff is doing a great job. We will share your comments with them and we hope to see you back soon! More

Austin, Texas
Top Contributor
94 reviews 94 reviews
94 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed July 23, 2014

I stayed here a few years ago and wasn't impressed, but I tried it again this week and found it to be very pleasant. The lobby had been renovated in the interim, making it a much nicer place to hang out, and the hallway carpet seemed fresher, and the room was very clean (good carpet) and had extremely comfortable bedding.... More

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our hotel. We are thrilled that you gave us a second chance and that we met the standards set forth by Marriott!. We hope you will come back to stay with us again real soon. More

Phoenix, Arizona
2 reviews
4 of 5 stars Reviewed July 6, 2014

We recently stayed at the El Paso Marriott, after a long stressful drive. Not the prettiest exterior, and maybe the rooms are a bit small, but would recommend anytime. Great staff, very helpful, and most importantly, there is a restaurant across the street, which is a great steak house, which the front desk highly recommended- they told us to get... More

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay and that our staff met your every need. We take great pride in our customer service. We also hope to see you back soon so that we may provide you with another excellent stay! More

Chandler, Arizona, United States
Top Contributor
87 reviews 87 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 21, 2014

I have been staying at this Marriott for about 25 years. It was always in my top 5 Marriott Hotels, but not anymore. The last stay we noticed the pool was almost too cold to swim in. On our latest stay, I had planned on two nights and checked out after one. Overall, this Marriott property is gorgeous. For overnight... More

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

I wanted to express my sincerest apology for the issues you experienced during your last visit to our property. I have addressed the issues you mentioned with the appropriate staff members and we are working to make necessary corrections. Let me assure you that we do our very best to make our guests feel comfortable during their time with us.... More

Senior Contributor
36 reviews 36 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 17, 2014

Decent hotel option near the airport, friendly service and airport shuttle is available any time. The rooms are ok with no major issues. The bar/lobby area is more modern than the rest of the hotel, but still a nice place to have an after drink before or after going to dinner.

Was this review helpful? Yes 2
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our property, it is always a pleasure to hear from our guests. We hope that you get a chance to visit again soon! More

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Additional Information about El Paso Marriott

Address: 1600 Airway Boulevard, El Paso, TX 79925
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Paso Marriott 3.5*
Number of rooms: 292
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Also Known As:
El Paso Marriott Hotel El Paso
Marriott El Paso

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