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El Paso Marriott

#17 of 81 Hotels in El Paso
Certificate of Excellence
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1600 Airway Boulevard, El Paso, TX 79925
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El Paso Marriott
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El Paso Marriott
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227 reviews from our community

Traveler rating
    77
    95
    38
    12
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

This hotel is in major need of an update. The lobby/bar has been renovated and is nice. The rooms on the other hand are extremely dated. The bathrooms are tiny, and the hvac units are archaic and loud... That being said, the staff is attentive and the rooms are always very clean. It would be an excellent property with a... More 

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Arlington
Contributor
14 reviews 14 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First and foremost the hotel is easily accessible to the airport and all other locations in El Paso. The rooms are tastefully decorated with a modern western twist. The item that causes me to give them 5 stars is their concierge level service. Cynthia who manages the concierge room goes above and beyond to make certain guest needs are met.... More 

Was this review helpful? Yes 2
Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your experience at our hotel with other TripAdvisor members. We strive, every day, to maintain Marriott's excellent standards, and it is great to know that we are doing a great job. We will share your comments with Cynthia and hope to see you again soon! More 

Overland Park, KS
Top Contributor
148 reviews 148 reviews
39 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent three nights here on a recent business trip to El Paso. While not amazing in any way, shape or form, this Marriott fit the bill nicely and as noted--was comfortable, clean and close to the airport (free shuttle-just call the hotel, it is about a 5 minute ride at most). The front desk staff was very helpful as... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for taking the time to write us about your recent stay. Your comments are very helpful and help us to improve our hotel. We look forward to your next visit. More 

Hobbs, New Mexico
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My flight landed at the El Paso Airport at 9pm and I was exhausted. This Hotel is just outside the Airport Entrance. Although an older Hotel, Marriot always spends the money to keep their Hotels up to date. The girl at the front desk was very nice and quickly got me checked in. The room was very clean and the... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel! It is always nice to hear that you think that we are doing a good job. Hopefully your travels bring you back to El Paso in the near future. More 

Germantown, Tennessee
Top Contributor
167 reviews 167 reviews
27 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here for two nights during Easter weekend 2015. We drove to El Paso from Carlsbad, NM, after a long day of touring. We were warmly welcomed and were immediately assisted with getting our luggage to our room so that we could quickly dress up a bit and then drive downtown and be on time for... More 

Was this review helpful? Yes 1
Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your experience at our hotel with other TripAdvisor members. We strive, every day, to maintain Marriott's excellent standards, and it is great to know that our staff is doing a great job. We will share your comments with them and we hope to see you back soon! More 

Huntsville, Alabama
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

This is the El Paso Hotel!! They treat you well and the rooms are very decent. The staff bend over backward to treat you like royalty. Needless to say, the concierge floor provides that little extra royal treatment. The Concierge floor serves fabulous breakfast, hors d'heurves, desserts, and honor bar. In the evening, Cynthia was a fabulous host. Ensure you... More 

Was this review helpful? Yes 2
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for choosing Marriott for your recent stay. As you know, we take great pride in our customer service so we do appreciate your comments very much. I will be sure to share your kind words with Cynthia as well as the rest of our staff. We hope to see you again soon. More 

Gerenzano, Italy
Top Contributor
54 reviews 54 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 14, 2015

I've been here for some nights during a job travel. The hotel is very clean, close to the airport (with a good free shuttle service taxi). The room are quite big, with all the essential things. Nice inner bar.

Was this review helpful? Yes 2
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. We do appreciate your comments and look forward to you coming back in the future. More 

Oslo, Norway
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 13, 2015

I have stayed at quite a few airport hotels in recent years, but this Marriott is the most welcoming hotel that I have stayed at. The staff is simply amazing. They are so friendly! I arrived one night (morning) at 03:30 a.m. and they were so accomodating!! I would definitely recommend this hotel to anyone!

Was this review helpful? Yes 2
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay and that our staff met your every need. We hope to see you back soon so that we may provide you with another excellent stay! More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

Recently renewed.. Best option at El Paso airport area.. The shuttle to airport very quick with a nice ride by Omar.. The sweetest thing in the lounge aren't the desserts but it is Cynthia! :) Kind and impecable in details.. Full breakfast buffet.

Was this review helpful? Yes 2
Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for your wonderful review of our property! I will be sure to share your comments with Omar & Cynthia, as well as their supervisors. We hope to see you again soon! More 

Senior Contributor
31 reviews 31 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 25, 2015

We travel to the El Paso/Juarez area offer for work and always base out of this hotel. The staff is first class and they have upgraded their restaurant over the last 5 years. It is located in walking distance to several restaurants as well as the airport and if you want to go farther, the shuttle will take you for... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your review of our hotel. Our staff takes great pride in the customer service we provide to our guests. We hope to see you back soon so that we may provide you with another excellent stay. More 

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