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All 78 El Paso hotels

El Paso Marriott

3.5 of 5 Hotel   |   1600 Airway Boulevard, El Paso, TX 79925
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77%
Ranked #23 of 78 hotels in El Paso
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Veronica S Austin, Texas
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  • Reviews (177)
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  • Room tips (34)
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177 people have reviewed this hotel

Traveler rating
    57
    73
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Austin, Texas
Top Contributor
71 reviews 71 reviews
71 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here a few years ago and wasn't impressed, but I tried it again this week and found it to be very pleasant. The lobby had been renovated in the interim, making it a much nicer place to hang out, and the hallway carpet seemed fresher, and the room was very clean (good carpet) and had extremely comfortable bedding.... More

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Phoenix, Arizona
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We recently stayed at the El Paso Marriott, after a long stressful drive. Not the prettiest exterior, and maybe the rooms are a bit small, but would recommend anytime. Great staff, very helpful, and most importantly, there is a restaurant across the street, which is a great steak house, which the front desk highly recommended- they told us to get... More

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay and that our staff met your every need. We take great pride in our customer service. We also hope to see you back soon so that we may provide you with another excellent stay! More

Chandler, Arizona, United States
Top Contributor
83 reviews 83 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 21, 2014

I have been staying at this Marriott for about 25 years. It was always in my top 5 Marriott Hotels, but not anymore. The last stay we noticed the pool was almost too cold to swim in. On our latest stay, I had planned on two nights and checked out after one. Overall, this Marriott property is gorgeous. For overnight... More

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Liz P, Manager at El Paso Marriott, responded to this review

I wanted to express my sincerest apology for the issues you experienced during your last visit to our property. I have addressed the issues you mentioned with the appropriate staff members and we are working to make necessary corrections. Let me assure you that we do our very best to make our guests feel comfortable during their time with us.... More

Senior Contributor
36 reviews 36 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 17, 2014

Decent hotel option near the airport, friendly service and airport shuttle is available any time. The rooms are ok with no major issues. The bar/lobby area is more modern than the rest of the hotel, but still a nice place to have an after drink before or after going to dinner.

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our property, it is always a pleasure to hear from our guests. We hope that you get a chance to visit again soon! More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 9, 2014

The lobby and the service is good yet the rooms are dirty i found a roach and the bed was all messed up. plus the ceilings are wayyyy too low!! I was not satisfied with my stay at this Marriott. And El paso doesnt have good hotels.

Was this review helpful? Yes 1
Liz P, General Manager at El Paso Marriott, responded to this review

Thank you for staying with us in June, 2014. I wanted to express my sincerest apology for the pest and housekeeping issues you experienced. I have addressed these issues with the housekeeping staff. Let me assure you this is not the type of service we strive to provide our guest. I sincerely hope you will give us another chance to... More

Avondale, Arizona
Top Contributor
76 reviews 76 reviews
49 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 6, 2014 via mobile

I stayed here for one night. The staff was friendly and polite. I had breakfast the next morning at the restaurant great food & service. The room was nice & clean. It's close to the airport with a shuttle which is great.

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay and that our staff met your every need. We hope to see you back soon so that we may provide you with another excellent stay! More

Artesia, New Mexico
1 review
2 of 5 stars Reviewed May 28, 2014

Stayed at hotel for a conference- 4 women staying in one room (two double beds), was not offered a larger or additional room when making reservation or checking in. I would have thought they would try and up-sell an additional room for two nights. By the time we checked in, and discovered that the room was quite small, there wasn't... More

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for taking the time to write us about your stay with us. Your comments are very helpful and help us to improve our hotel. Please accept my sincere apology for the inconvenience you experienced with regard to the electrical outlet. It is our goal to provide our guests with only the finest in service and accommodations and we... More

Marin, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 20, 2014

You have to pay for the wifi, for the breakfast but you can use the fitness facilities and the pool is free. There were a garbage under the bed, I explained it to the staff but no reaction from their part... A very basic service.

Was this review helpful? Yes 1
Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for posting this review of our property. Guest feedback is the best source we have to identify the areas needing improvement. We have discussed the problem you encountered during your stay with our staff and we will work to improve communications with our guest as well as cleanliness. We hope that you chose to come back!... More

Centennial, Colorado
Top Contributor
71 reviews 71 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 9, 2014

This is my third stay here this year. The staff is friendly but they have adopted some curious practices. 1. Greeter in the lobby. Ok, hi. Nice to see you. 2. Can't get into the concierge lounge without a 'hall pass'. Was asked my name and room number to enter. Um hello, I have a key for entry. Very awkward.... More

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for taking the time to write us about your stay with us. Your comments are very helpful and help us to improve our hotel. Please accept my sincere apology for the inconvenience you experienced with regard to the concierge lounge changes and the rancid chips with the tortilla soup. It is our goal to provide our guests with... More

Spartanburg, South Carolina
Top Contributor
265 reviews 265 reviews
55 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 9, 2014 via mobile

Great hotel, very service focused. As soon as I got to my room the phone rang and the front desk was checking to see if I was satisfied with the room and if I needed anything. I ordered room service once, jus a club sandwich but it was very good, the concierge room was well stocked and the staff there... More

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our hotel, it is always a pleasure to hear from our guests. We look forward to your next visit. More

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Additional Information about El Paso Marriott

Address: 1600 Airway Boulevard, El Paso, TX 79925
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Paso Marriott 3.5*
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Also Known As:
El Paso Marriott Hotel El Paso
Marriott El Paso

37 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#15 Business Hotel in El Paso
Hotel Class
Number of rooms
292

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