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El Paso Marriott

#17 of 81 Hotels in El Paso
Certificate of Excellence
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1600 Airway Boulevard, El Paso, TX 79925
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El Paso Marriott
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El Paso Marriott
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218 reviews from our community

Traveler rating
    72
    92
    37
    12
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
24 reviews 24 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We travel to the El Paso/Juarez area offer for work and always base out of this hotel. The staff is first class and they have upgraded their restaurant over the last 5 years. It is located in walking distance to several restaurants as well as the airport and if you want to go farther, the shuttle will take you for... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your review of our hotel. Our staff takes great pride in the customer service we provide to our guests. We hope to see you back soon so that we may provide you with another excellent stay. More 

Jersey City, New Jersey
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel did not feel like a first class Marriott. No restaurant open in the evenings -- only a lobby bar. The hotel had a dinner menu, but eating hunched over a cocktail table amid all the noise and traffic in the lobby was not appealing. The evening offerings in the concierge lounge were awful -- overcooked egg rolls one... More 

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Liz P, Manager at El Paso Marriott, responded to this review

I wanted to express my sincerest apology for the issues you experienced through our Food & Beverage department . I have addressed these issues with the Chef along with our Food & Beverage manager and they will review with their staff. I sincerely hope you will give us another opportunity to serve you should your travels bring you back to... More 

Stuart, Iowa, Usa
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago NEW

In El Paso for the USBC bowling tournament, just spent 2 nights here at the weekend "cheap" rate. Room was very spacious, bed was very comfortable. Did not eat here or visit the bar, so can not comment on those services offered.

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for choosing Marriott for your recent stay. We're glad you had a comfy bed so that you could rest before you bowled! Please come and stay again if your travels bring you back to El Paso. More 

North Myrtle Beach, South Carolina
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is convenient to the airport and Fort Bliss. Like most Marriott hotels, it's clean and comfortable. Staff was dedicated to make our stay enjoyable. Indoor/outdoor pool was a plus for northern travelers in winter.

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your recent experience at our property. We hope you get a chance to come back and enjoy the pool again! More 

Durham, North Carolina
Top Contributor
102 reviews 102 reviews
56 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 2 weeks ago

PROs: - Superb service every step of the way - Quick in & out to the airport (5 minute shuttle ride) - Clean property - Comfortable bed - Concierge was great; both morning and evening - I had no airplane noise in my room CONs: - Wait outside for the shuttle for an early am flight, because the driver doesn't... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing you experience at our property with TripAdvisor. Please know that we value our guests comments. We hope to see you again soon! More 

San Juan Capistrano, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 20, 2015

Wow, I just cant say enough about the service here, I had a few minor complaints I took to management. Extra hanger not being delivered, roll away bed not delivered and a little dirty restroom. Cyndie was exceptionally helpful and assured me things would get done and they did. She went beyond what was expected and even chased me out... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your experience at our hotel with other TripAdvisor members. We strive, every day, to maintain Marriott's excellent standards, and it is great to know that we are doing a great job. We will share your comments with Cyndy and the entire staff and we hope to see you back soon! More 

San Francisco, California
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 17, 2015

I stayed here on business as part of a business trip to Ciudad Juarez. The property is close to the El Paso International Airport which is very convenient. The property is also across the street from a nice steak house and an Applebee's. Upon entering the hotel, the lobby is nice and clean and the staff are friendly. However, the... More 

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Liz P, Manager at El Paso Marriott, responded to this review

I wanted to express my sincerest apology for the issues you had with the air conditioning. I have addressed these issues with the engineering staff and it is something that we are trying to remedy. I sincerely hope you will give us another chance to serve you should your travels bring you back to the El Paso area in the... More 

Melbourne, Australia
Top Contributor
58 reviews 58 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 11, 2015

Convenient to get to the airport; solid enough to hold our business meeting and the staff were certainly friendly and helpful. It gets the job done. Beyond that, I can't find a lot to praise - the property is clearly ageing and could do with a bit of love. If you are seeking convenience with minimal fuss, go for it.... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. Guest feedback is the best source we have to identify the areas needing improvement and we do appreciate your comments. More 

Scottsdale, Arizona
Top Contributor
60 reviews 60 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed February 10, 2015

We stayed two nights to explore the area of White Sands and Las Cruces and El Paso for a weekend. Convenient location, so close to the airport. I think this hotel is pretty old as the door to the bathroom was so tiny. They have so many lounge chairs at the lobby bar area, I think this hotel is mostly... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our property, it is always a pleasure to hear from our guests. More 

Reedville, Virginia
Top Contributor
117 reviews 117 reviews
25 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed January 30, 2015

One night on the fifth floor which was quiet with a very comfortable bed. Concierge room was nice with meatballs, fresh veggies, cheese and crackers at night and scrambled eggs, muffins, oatmeal etc., in the morning. Darby at the front desk couldn't have been nicer. One great thing is the shampoo and conditioner is not the junky, awful Paul Mitchel... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for choosing Marriott for your recent stay. I'll be sure to share your kind words with Darby! More 

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