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El Paso Marriott

3.5 of 5 1600 Airway Boulevard, El Paso, TX 79925
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Certificate of Excellence 2014
El Paso Marriott
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El Paso Marriott
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214 reviews from our community

Traveler rating
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    36
    12
    6
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24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Juan Capistrano, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Wow, I just cant say enough about the service here, I had a few minor complaints I took to management. Extra hanger not being delivered, roll away bed not delivered and a little dirty restroom. Cyndie was exceptionally helpful and assured me things would get done and they did. She went beyond what was expected and even chased me out... More 

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San Francisco, California
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here on business as part of a business trip to Ciudad Juarez. The property is close to the El Paso International Airport which is very convenient. The property is also across the street from a nice steak house and an Applebee's. Upon entering the hotel, the lobby is nice and clean and the staff are friendly. However, the... More 

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Liz P, Manager at El Paso Marriott, responded to this review

I wanted to express my sincerest apology for the issues you had with the air conditioning. I have addressed these issues with the engineering staff and it is something that we are trying to remedy. I sincerely hope you will give us another chance to serve you should your travels bring you back to the El Paso area in the... More 

Melbourne, Australia
Top Contributor
58 reviews 58 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Convenient to get to the airport; solid enough to hold our business meeting and the staff were certainly friendly and helpful. It gets the job done. Beyond that, I can't find a lot to praise - the property is clearly ageing and could do with a bit of love. If you are seeking convenience with minimal fuss, go for it.... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. Guest feedback is the best source we have to identify the areas needing improvement and we do appreciate your comments. More 

Scottsdale, Arizona
Top Contributor
54 reviews 54 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights to explore the area of White Sands and Las Cruces and El Paso for a weekend. Convenient location, so close to the airport. I think this hotel is pretty old as the door to the bathroom was so tiny. They have so many lounge chairs at the lobby bar area, I think this hotel is mostly... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our property, it is always a pleasure to hear from our guests. More 

Reedville, Virginia
Top Contributor
115 reviews 115 reviews
25 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One night on the fifth floor which was quiet with a very comfortable bed. Concierge room was nice with meatballs, fresh veggies, cheese and crackers at night and scrambled eggs, muffins, oatmeal etc., in the morning. Darby at the front desk couldn't have been nicer. One great thing is the shampoo and conditioner is not the junky, awful Paul Mitchel... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for choosing Marriott for your recent stay. I'll be sure to share your kind words with Darby! More 

Virginia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We've stayed at this hotel several times for 1 night each on our annual cross country drive to AZ. The rooms on the concierge floor are lovely, the staff is wonderful, the hotel bar/lounge serves very good food & drinks & the concierge lounge is excellent. What's not to like? We actually look forward to staying at this hotel. It's... More 

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Liz P, Manager at El Paso Marriott, responded to this review

We are so happy to hear that you enjoy your stays here and we look forward to seeing you again next year! More 

Kathmandu, Nepal
Top Contributor
121 reviews 121 reviews
44 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My flights were cancelled and I spent one night at the Marriott near the El Paso. What makes the hotel outstanding is the staff, from the shuttle driver (didn't have to wait) to front desk staff and concierge lounge staff. Everyone was very welcoming. The fitness center was very good. I will definitely stay here on my next trip to... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel, we take great pride in our customer service. We hope to see you back soon so that we may provide you with another excellent stay! More 

Hawaii
2 reviews
5 of 5 stars Reviewed January 19, 2015

Location is great. It is close to El Paso International Airport and the freeway. It was an overnight stay. We arrived in the evening. I added an additional room that day. Called the hotel to request a connecting room. They were very accommodating. This was the first hotel I stayed at that the connecting rooms had (2) beds in each... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing you experience at our property with TripAdvisor. Please know that we value our guests comments. See you soon! More 

Chandigarh, India
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 16, 2015

The hotel was SO very clean and the staff overwhelmingly friendly I was refreshed and delighted. The bed was very comfortable. It is so near to the airport that I could have walked to from the airport. Great service and great breakfast buffet. The staff has been very cordial.

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your awesome comments about our property. We love to hear that our guests had an enjoyable stay! We hope to see you soon! More 

Chicago, Illinois
Top Contributor
262 reviews 262 reviews
144 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed January 16, 2015

Two night stay in the hotel that if not for luggage I could have walked to from the airport. The hotel had booked a large group related to a bowl game event but despite the crowd the staff were friendly and efficient. Room was adequate and internet worked fine. Lounge was not open Friday night and possibly not over the... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your recent experience at our property. We love to hear from our guests! More 

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Additional Information about El Paso Marriott

Address: 1600 Airway Boulevard, El Paso, TX 79925
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Paso Marriott 3.5*
Number of rooms: 292
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Also Known As:
El Paso Marriott Hotel El Paso
Marriott El Paso
Hotel Style:
#7 Romantic Hotel in El Paso
#10 Family Hotel in El Paso
#12 Business Hotel in El Paso

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