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El Paso Marriott

#25 of 81 Hotels in El Paso
Certificate of Excellence
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1600 Airway Boulevard, El Paso, TX 79925
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1 room 1 adult
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El Paso Marriott
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273 Reviews from our TripAdvisor Community

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Las Cruces, New Mexico
Level Contributor
113 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We attended a banquet at hotel, did a nice job, clean rooms with a very modern look and comfy firm Beds. The bar was a little expensive but pleasant. Only wish the hotel would accept pets... Probably won't be back For that reason. If you stay pay for the breakfast ahead of time with the room, it's saves you about... More 

Helpful?
Thank Dogcruces
Isla de la Piedra
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my first time visiting El Paso. Cynthia, the Club Level hostess, was such an angel and always wanting to know how can she help make your night enjoyable. Every night, she welcome you with a huge smile and after 7:30pm, fresh baked cookies. Wonderful woman with great personality and just down to earth. Thanks for everything.

Helpful?
1 Thank Darryl G
El Paso, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm always greeted with the friendliest welcome every time I enter the hotel. The front desk team, bellman, concierge and bar/restaurant staff are all amazing. Cynthia, Evening Concierge, gives me and everyone who enters an incredible welcome! She makes you feel at home and treats all that enters with great service and with a welcoming smile. Her positive, bubbly personality... More 

Helpful?
3 Thank Michael C
Hershey, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed January 8, 2016

Good location, close to the airport. Friendly and helpful staff, with a nice bar area. Close to shops/restaurants...use the hotel shuttle to take you to places within a few miles. Would recommend for business travelers.

Helpful?
Thank Brian S
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel! We take great pride in our customer service skills and it is always nice to hear from our TripAdvisor guests! We hope to see you again soon. More 

Las Cruces, New Mexico
2 reviews
1 of 5 stars Reviewed December 27, 2015

The TV service was not working at all, the room had no refrigerator or safe. The heating and cooling is a 50 year old system that doesn't even allow you to set a temperature and runs non stop. Not even a thermostat. Just Off, Hi Lo. What a disappointment for Marriott. One of the elevators is broke down. Joke!

Helpful?
Thank GradyV
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for taking the time to write us about your stay. Your comments are very helpful and help us to improve our hotel. I hope you will give us a second chance should your travels bring you back to El Paso. More 

Santa Barbara, California
Level Contributor
137 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed December 17, 2015

We stayed here on a road trip. The restaurant looked unappealing on the menu. The concierge service was closed and the place was full of sports supporters whose main competition seemed to be trying to talk louder than the person beside them. It is Texas. The room was large and the bed comfortable. Hall conversations at night were at decibel... More 

Helpful?
1 Thank Heligypsy
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your review, good or bad, we do learn from guest feedback! More 

san antonio, texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 17, 2015

Management must be doing a great job. Every staff member was not only friendly, but anticipated your needs. Service was Four Season. Breakfast was fresh and plentiful Room was comfortable and clean. Recommend

Helpful?
Thank wmbSanAntonio_Texas
Liz P, Manager at El Paso Marriott, responded to this review

We are thrilled to hear that you enjoyed your stay and that our staff met your every need. We take great pride in our customer service. We also hope to see you back soon so that we may provide you with another excellent stay! More 

Sao Jose Dos Campos, SP
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 17, 2015 via mobile

The hotel is well maintained and the crew very helpful. The air conditioned in my room was very noise, I recommend check it when arriving . There is a restaurant in the lob but mainly they serve pre cooked food, the breakfast is very basic, eggs, breads yogurts.

Helpful?
Thank Flavio B
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our property, it is always a pleasure to hear from our guests. We hope that you get a chance to visit again soon! Happy Holidays. More 

Dallas, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 4, 2015

I stayed here once because I had an early morning flight the next day. The room was okay and they have updated the bathroom. The front desk was friendly and their room service food was on the mediocre side. I ordered the meat and cheese plate and they gave me very little cheese. I didn't even get Brie. It was... More 

Helpful?
Thank tennis45love
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. Guest feedback is the best source we have to identify the areas needing improvement and we do appreciate your comments. I will address your concerns with our Chef. Happy Holidays! More 

Long Beach
Level Contributor
101 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed November 25, 2015

The hotel overall falls into the average category for an airport Marriott. It's obviously approximately 30 years old, but the guest rooms have been refurnished. The rooms have external heating/air conditioning units, and the thermostat was (surprisingly) one that looked like an original knob design that didn't have temperatures marked in degrees, but "cooler" and "warmer". Marriott should spring for... More 

Helpful?
Thank Jeff D
Liz P, Manager at El Paso Marriott, responded to this review

Thank you very much for your kind words! Velia & Cindy do a great job and I will be sure to share your comments with them. We appreciate you sharing your experience at our property with us and with other TripAdvisor members. We look forward to your next stay. Happy Holidays! More 

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