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El Paso Marriott

#19 of 81 Hotels in El Paso
Certificate of Excellence
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1600 Airway Boulevard, El Paso, TX 79925
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El Paso Marriott
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236 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, Texas
Level Contributor
251 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Here for a few nights earlier in June on a work trip. The lobby staff and bellmen were always friendly and helpful, and I give them a lot of kudos for the way they approach the job. Luckily I was able to get a floor and had access to the concierge lounge, which was quite good. Not quite a full... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. Guest feedback is the best source we have to identify the areas needing improvement and we do appreciate your comments. More 

Racine, Wisconsin
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed for 8 nights on a business trip in June. Staff were very friendly and accommodating. The concierge room was great with a nice breakfast in the morning and appetizers at night. My room was very clean and comfortable. The bathroom is a bit small but for one person it was just fine. Our group enjoyed the lounge area... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your recent experience at our property. We hope you get a chance to come back to the El Paso area and stay at The Marriott again soon! More 

Medina, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

Cindy Garcia in the Concierge lounge made the visit. She was bright , cheerful, and on the ball. She went above and beyond to insure we had everything we needed. The rest of the Hotel property was above average and the staff was accommodating.

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your experience at our hotel with other TripAdvisor members. We strive, every day, to maintain Marriott's excellent standards, and it is great to know that our staff is doing a great job. We will share your comments with Cindy as well as her supervisor! We hope to see you back soon. More 

Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This older Marriott is in nice condition! Staff is REALLY nice and helpful. BUT... the air is very old school! You have a rotary dial that goes from 'Cold - Warm', with 3 fan speeds! So trying to find the right combination to keep you room cool enough without freezing your butt off is quite a challenge!! And a pain... More 

Was this review helpful? Yes 1
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for taking the time to write us about your recent stay. Your comments are very helpful and help us to improve our hotel. More 

Houston, Texas
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Marriott is literally 5 minutes from the El Paso Airport and is a full service hotel. The property is a little older but kept in very good shape. Exterior and interior are fashioned in a typical and traditional Spanish setting including wrought iron and ornately carved wood surrounding the bar area. The hotel has a large and comfortable lobby... More 

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Liz P, Manager at El Paso Marriott, responded to this review

Thank you for your wonderful review of our hotel! We take great pride in our customer service and it means alot to hear that we are exceeding our guests expectations. Hopefully your travels bring you back to El Paso soon so that we may provide you with another excellent stay! More 

4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Clean hotel, nice rooms, close to shopping, airport & everything else. Very nice happy hour with drinks & snacks. Breakfast was great, buffet and made to order omelettes. Will definitely stay here again.

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing your experience at our property with other TripAdvisor members. We hope to see you again! More 

Fremont, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Due to unexpected circumstances, we have to find a hotel at the last minute in El Paso on our driving trip to California. The price for this hotel was excellent with breakfast included. The furnishings in the room was very nice. The breakfast buffet was very good, and excellent value. The service at the restaurant rivals a 5-star hotel. The... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you so much for sharing your experience at our hotel with other TripAdvisor members. We strive, every day, to maintain Marriott's excellent standards, and it is great to know that we are doing a great job. More 

Alpine, California
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 30, 2015

First, the good stuff. Easy check in. Exceptionally nice front desk staff. Nice clean room. Easy to find (just follow the jets). I do not hear any airport noise but I have the A/C struggling to keep me cool and I am half deaf (literally). Now for the not-so-wonderful stuff: My room rate on a "special" deal is $127 a... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for taking the time to write us about your stay. Your comments are very helpful and help us to improve our hotel. I sincerely hope you will give us a second chance to serve you should your travels bring you back to the El Paso area in the future. More 

Albuquerque, New Mexico
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

This hotel has seen better days but it's still a nice place. The package with breakfast was a good deal with made to order omelets, eggs and waffles. The Buffet was more impressive than the hotel. For the price I'd probably stay somewhere newer. But this is a good safe fallback plan.

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for posting this review of our property, it is always a pleasure to hear from our guests. I will share your comments with the Chef and his staff about your breakfast experience. We hope to see you again in the future. More 

Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 22, 2015

This hotel is in major need of an update. The lobby/bar has been renovated and is nice. The rooms on the other hand are extremely dated. The bathrooms are tiny, and the hvac units are archaic and loud... That being said, the staff is attentive and the rooms are always very clean. It would be an excellent property with a... More 

Was this review helpful? Yes
Liz P, Manager at El Paso Marriott, responded to this review

Thank you for sharing you experience at our property with TripAdvisor. Please know that we value our guests comments. We hope to see you again soon! More 

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