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BEST WESTERN PLUS El Paso Airport Hotel & Conference Center

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6655 Gateway Boulevard W, El Paso, TX 79925 (Formerly Holiday Inn El Paso-Airport I-10)
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1 room 1 guest
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BEST WESTERN PLUS El Paso Airport Hotel & Conference Center
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tucson, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The place was OK. Nice people and nice entrance but room was just so so. Noisy and low toilet. The bed was comfortable and the choice of pillow were great. For the money, we have stayed in better BW's.

Review collected in partnership with Best Western

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It is okay to stay at best western. ..the only bad thing is that when I booked my room the price was $65.00 but when I arrive to the hotel they told me it will be $ 85.00. The room they give me at the beginning smell bad...so I have to go back to the front desk and ask the... More 

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Seattle, Washington
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Great treatment from the rewards program, great breakfast but not great on how they bill my incidental fee each day I stay for $25. I booked with debit card and my rewards points but couldn't revert the money fast. They say I have to wait 5 to 7 days to return them. Bad system!

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Wylie, Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First, I had to ask for directions to room as front desk did not volunteer that information. The water faucet on the bathtub fell off in my wife's hand the first night. It was fixed 2 days later. The 2nd morning we were awakened about 9AM by housekeeping and we said we would get up and leave for the day.... More 

Review collected in partnership with Best Western

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Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

I had a room facing the pool. I thought I was booking a double queen, instead I found out they only offer double fulls. Our room didn't have a microwave or a refrigerator, but the staff was so kind to microwave my many TV dinners for me. The pool was very convenient and located in a great area. There is... More 

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Fountain, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Located only minutes from the El Paso International Airport the Best Western Plus is simply the best hotel for your hard earned dollar. Friendly staff, who will insure that your concerns (should there be any) are resolved and that you have a comfortable and relaxed stay. The hotel is also kids friendly and contains a functional gymn.

Review collected in partnership with Best Western

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Levi M, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Lilton, The Hotel is happy hear that you enjoyed your stay. We look forward to having you back soon Sincerely, Alex Herrera BEST WESTERN PLUS El Paso Airport Hotel & Conference Center More 

Level Contributor
159 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 23, 2015

The hotel was very clean and nice. The breakfast buffet allowed two meals per room. We had three in our room so that offer was only used by two in our room. It was an ok meal. Nothing special. The pool was small, but nice. There was plenty of towels. The hotel was near a golf course, Starbucks, and several... More 

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Levi M, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Dear Grace M, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be... More 

Bristol, Wisconsin
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 23, 2015

We enjoyed our stay here very much. The staff was friendly. There was an event going on in the hotel the next night and the made sure I was aware in case there was an issue with parking ( there wasn't). The complementary breakfast is in a restaurant so you still pay for any drinks other than water or coffee... More 

Was this review helpful? Yes
Levi M, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Mark, The Hotel is glad to hear that overall you enjoyed you stay with us. My apologies about missing spraying down your room but happy to hear that it was resolved quickly. Please let me know if you are ever in El Paso and I'll do my best to make sure you even have a better stay. Sincerely, Alex Herrera... More 

Kuala Lumpur, Malaysia
Level Contributor
2 reviews
4 of 5 stars Reviewed July 22, 2015

We had a stop-over for 2 nights in El Paso and chose this hotel mainly due to its location and based on the reviews. It was a pleasant stay. Rooms were in good condition. We were mainly out most of the day, so were in the hotel just for dinner and breakfast, and we had no complains there. It’s a... More 

Was this review helpful? Yes
Levi M, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Malaysia, Thank you for staying with us. The Hotel truly appreciates your kind words and feedback. We look forward to your return. Sincerely, Alex Herrera BEST WESTERN PLUS El Paso Airport Hotel & Conference Center More 

Mumbai (Bombay), India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2015

I travel to El Paso on work every few months and this time my stay was at the Best Western Airport. I had a a good 4 days stay. The staff (Alex and Amanada) were very helpful as I had client meetings in the hotel and they were very accommodating to us. The food was good and i mention again,... More 

Was this review helpful? Yes
Levi M, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Thank you for your kind words. We are happy you enjoyed your stay We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9157786411. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,... More 

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