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All 77 El Paso hotels

Holiday Inn El Paso-Sunland & I-10 W.

3.0 of 5 Hotel   |   900 Sunland Park Dr., El Paso, TX 79922
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80%
Ranked #15 of 77 hotels in El Paso
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
chitownsam Chicago, Illinois
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177 people have reviewed this hotel

Traveler rating
    87
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    19
    11
    7
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22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Chicago, Illinois
Top Contributor
91 reviews 91 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Decent, clean lodgings. Didn't like not having either a fridge or microwave in the room. Many Holiday Inns offer delicious freshly baked cookies in the afternoon. They didn't have the cookies but did offer popcorn - so I saved a lot of calories. Was a little concerned about highway noise being right next to I-10 but our room was quiet.... More

Was this review helpful? Yes
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Thank you for staying with us when there are so many choices. We have microwaves/mini fridge units in all but 2 rooms. I apologize that you were unfortunately in one of those. We also have the fresh baked cookies during the weekdays - with the exception of Tuesday nights - when we have our complimentary Manager's reception. Please let me... More

GRAPELAND
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 9, 2014

Once again my stay at HI sunland park was great,,stayed a week this visit. The hotel as always is peaceful, and the stay is beyond helpful. This is also a dog friendly hotel thank goodness because my girls had to come with me this time. The price is excellent for this hotel. I won't stay anywhere else when I visit... More

Was this review helpful? Yes 3
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Thank you so much for the great review. We appreciate your kind comments and suggestions and will address immediately. We look forward to your return and please always feel free to contact me directly if you need any assistance. Sincerely, Robin Pence - GM pencer@gfhotels.com More

Tulsa, Oklahoma
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2014

We held a Safety Banquet at the Holiday Inn in El Paso last week. The staff was incredible!!! From the very beginning, Mike Robles, Sales Coordinator was eager to please, professional and extremely accomodating!! The Banquet went off without a hitch!! The two servers, Saul and Guillermo, were not only friendly and professional, but they didnt miss a beat, from... More

Was this review helpful? Yes 2
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We appreciate your kind and honest review of our Banquets staff here at the Holiday Inn El Paso Sunloand Park. We have shared your comments with the rest of the team at our monthly Employee luncheon. Thank you for allowing us to host your company event and we look forward to your next stay. I am always available if you... More

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 30, 2014

My flight left very early at 7am from El Paso airport, so I had to leave the hotel at 5.30am before breakfast was served. However the restaurant crew, especially Gilbert, prepared a breakfast to go for me. Great service. Going the extra mile. More of that.

Was this review helpful? Yes 1
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Many thanks for the great review of our restaurant and for noting the great service that the staff, in particular Gilbert were are to provide. We have a great team here and they will really appreciate your kind comments - which I am going to share with them today at our monthly luncheon. If I can ever be of assistnace... More

Las Cruces, NM
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2014

We live in Las Cruces and decided to use our points to get a "night away" that was still close to home. The restaurant was in close proximity to our chosen restaurant so we decided to give it a try. From the minute we walked in we were met with cleanliness and a great staff. The hotel itself is "spread... More

Was this review helpful? Yes 1
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We are so happy to hear that you and your husband stayed with us! We really appreciate all of our IHG Rewards members and their loyalty to us. And it was an honor for us to have you select the Holiday Inn El Paso Sunland Park for your rewards stay. Thank you so much for taking the time to let... More

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

I have stayed here several times over the past year for business travel. The staff at this hotel is always willing to go the extra mile to make sure that I have everything that is needed for my stay. Pauline is one of the front desk staff that I have worked with over the past year while coming to El... More

Was this review helpful? Yes 1
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Thank you for the high endorsement! We always try to do our very best for every guest and I know I am very fortunate to work with a GREAT team. I will share your review not only with Pauline, but with everyone else at our next team luncheon - they will appreciate hearing you enjoy our service and hotel. Please... More

Wylie, Texas
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 17, 2014

Stayed here one night while driving from Dallas to Northern California for work. While driving up the hill to the hotel I had my trepidations, having had several bad experiences with older Holiday Inns with outside facing doors like this one. These were all dispelled after I checked in and got to my room, which was new, fresh, and as... More

Was this review helpful? Yes 2
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Thank you for staying with us, and I am hopeful that we will be your choice when traveling through El Paso. You know the old saying..."we're not getting older...we're getting better"!! I will share your kind and honest comments at our next Team luncheon. We appreciate you taking time to write this review and look forward to your next visit.... More

Albuquerque, New Mexico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 11, 2014

The staff has always treated us as family. The current manager is fantastic. Very professional and always goes out of her way to make you feel special. Whenever a problem strides the staff goes out of their way to fix the problem. Many new updates are appreciated. Jorge has become a member of our family. A special thanks to Gibert... More

Was this review helpful? Yes 3
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Thank you so much for this great review and for recognizing our team members for the great job they do everyday. We here at the Holiday Inn El Paso Sunland Park, are about building relationships and doing our best to make our guests feel like they are home. And THANK YOU THANK YOU for all of the years you have... More

Buckeye, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 7, 2014

Another old, Holiday Inn. We are about to give up on Holiday Inn's. We have stayed at this one in years past and it is past it's prime. The carpets have never been cleaned in years. Stains, dirt, etc. Pealing stucco outside, water leaks with permanent stains all down the walkway. No body cares I guess. The TV had double... More

Was this review helpful? Yes
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We always appreciate feedback and I thank you for your comments. More

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2014

We stayed for six nights while visiting our new grandson over the New Year holiday. We have stayed here before and on both occasions were very happy with the room and staff. Very friendly. They put up with being shown innumerable photos of a baby very well.We didn't eat breakfast here, nor did we use the spa, so cannot rate... More

Was this review helpful? Yes 1
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Thank you so very much for the 5 Star review - we appreciate your kind and honest comments concerning your stay at the Holiday Inn Sunland Park EL Paso, and look frward to your next stay. Bring us some updated photos of the baby! Sincerely, Robin Pence pencer@gfhotels.com More

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Additional Information about Holiday Inn El Paso-Sunland & I-10 W.

Also Known As:
Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
Holiday Inn El Paso-Sunland & i-10 w. Hotel
Holiday Inn El Paso-Sunland And i-10 w.
Holiday Inn El Paso
El Paso Holiday Inn
Address: 900 Sunland Park Dr., El Paso, TX 79922
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in El Paso
#16 Family Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn El Paso-Sunland & I-10 W. 3*
Official Description (provided by the hotel):
The Holiday Inn Hotel El Paso Sunland Park is conveniently located off I-10 just minutes from the El Paso International Airport and the border crossing to Juarez, Mexico. The hotel is located on the west side of El Paso with a spectacular view of the Franklin Mountains.We have nearby entertainment and attractions such as the Sunland Park Racetrack & Casino, Outlet Shoppes of El Paso, Western Playland Amusement Park, Wet N Wild Waterworld, Sunland Park Mall, Transmountain Tramway, Sunbowl or the El Paso Art Museum. How about a round or two of golf? Looking to relax? Join us at our heated outdoor pool, whirlpool, kiddie pool (March - November) or workout in our state-of-the-art 24-hour fitness center. Looking to stay close to home, join us for our pizza and a movie package. We provide accommodations to nearby Northwest Business Park housing companies such as TTI Floorcare, ADP, Leviton, Helen of Troy, Azar Nut / Elamex and the Santa Teresa Business Park. We are just minutes from the University of Texas at El Paso (UTEP) and the El Paso Convention Center. We also provide lodging to many government and military facilities such as the Federal Building housing the FBI, DEA, and EPA, Department of Transportation, Biggs Army Field and Fort Bliss. ... more   less 
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