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Holiday Inn El Paso-Sunland & I-10 W.

3.0 of 5 900 Sunland Park Dr., El Paso, TX 79922
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Certificate of Excellence 2014
Holiday Inn El Paso-Sunland & I-10 W.
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Holiday Inn El Paso-Sunland & I-10 W.
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201 reviews from our community

Traveler rating
    99
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    22
    14
    6
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34
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87
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auburn, Washington
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

When I saw this HUGE Holiday Inn property, I was amazed and impressed. I thought, "This is going to be good." I saw the beautiful, spacious lobby and thought, "This is going to be good." That, unfortunately, was the last of my good impressions. This property is huge. I have never been to any Holiday Inn property that is this... More 

Was this review helpful? Yes
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

As you can see from all of our other Trip Advisor comments and reviews - your experience is quite out of the ordinary. While we know that a hotel's location, set up and amenities are subjective to a particular travelers tastes - we are very sorry that we could not live up to yours. I really appreciate your feedback though... More 

Houston
Top Contributor
121 reviews 121 reviews
51 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After an 11 hour day of driving, this Holiday Inn was a great respite off the highway! Honestly, by the time we stopped for the day, the price would not have mattered. At all. Fortunately, the price was great, the room was spacious and comfortable with a sofa bed, fridge, microwave (none of which we needed, but if we had,... More 

Was this review helpful? Yes 2
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We love to hear that we have a new member of our "family" here at the Holiday Inn Sunland Park El Paso. Our weekly Manager's Receptions are a big hit with all of our guests - plus it gives us the chance to meet everyone and see how their stay is going. The best news is that you will be... More 

Jackson, Mississippi
Top Contributor
51 reviews 51 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Full service hotel on west side in Summand Park area, friendly staff, clean rooms that are bit unusual in that the suites have a spiral staircase that I would not recommend for children. The rooms are in several buildings that could be quite a ways from the main building that houses the pool (outside), restaurant and bar. Overall, though, not... More 

Was this review helpful? Yes
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We appreciate your review of our hotel. You must have been upgraded to one of our Bi-level Jacuzzi suites- which are really in high demand with our guests. We pride ourselves in our unique design and different room types that we are able to offer. I will share your kind and honest review of our hotel with all of our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's the people that make the difference!!! My wife and I had a comfortable stay, first greeted by a world class staff, that welcomed us in after a tiring trip, delayed flights. They made us feel at home. They put us in a nice room with a view of the lovely mountains. With a staff that takes care of guests... More 

Was this review helpful? Yes 2
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

So very very happy to hear that your stay was great and that our hard working team members, especially Adriana and Josh) were able to help you get settled in and relax. Your comments are very much appeciated and we thank you for selecting our hotel for your stay in El Paso. We look forward to your return visit and... More 

Rochester Hills, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I travel to El Paso frequently for business and cross over the border back and forth to visit Juarez, MX. The company I work for has a policy and in place where it is forbidden to stay in Juarez so the company decided to select the Holiday Inn at Sunland Park as our preferred hotel to stay for all business... More 

Was this review helpful? Yes 1
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We are very excited that we will be starting some new improvements next month - and you will see the great things that will be done. I really appreciate you noticing and acknowledging our wonderful team - most of whom have been here many many years. You will be very happy to see what we have in store - so... More 

Arizona
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 14, 2014

The hotel is comprised of several small buildings akin to cottages with about 10 rooms each. Our room was attractive, large, and clean and comfortable. We didn't see an elevator for the second floor (the buildings are two-story) and I wish I had requested a first floor for better access with luggage. The fitness room is large and well-equipped. Service... More 

Was this review helpful? Yes 1
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

From all of us here at the Holiday Inn El Paso Sunland Park - we thank you for recognizing our team members and the great work they do on a daily basis. It is our goal to be the hotel that the greats love, and we are so happy to hear that enjoyed your stay. Thank you for selecting us... More 

Bellevue, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 9, 2014

Staff was very friendly. Shuttle is convenient, and the shuttle driver was very friends. They also have free parking. There is a bunch of shopping centers nearby for your convenience and a horse track. I did not experience any highway noise or any other disruptions. I would definitely stay here again if going through the area.

Was this review helpful? Yes 3
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We are very happy that you enjoyed your stay with us and found our location very convenient to shopping. Your great rating of 5 Stars is greatly appreciated and we look forward to your next visit. Please let me know if I can ever assist with your future reservations. Again - many thanks for choosing our hotel. Sincerely, RPence -... More 

Top Contributor
195 reviews 195 reviews
62 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 8, 2014

Stayed for 2 nights. The property is older but attractive. The staff was very good. The pool and gym were both well maintained and equipped. There was no breakfast included in a "state rate". There was a very nice manager's social on Tuesday evening. The ice machine near my room was broken but there were others closeby.

Was this review helpful? Yes 4
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Thank you so much! We are so happy to hear your kind and honest review of our hotel. We were aware of the ice machine by your room - and had to wait for a part to fix it, and it iis back up and running now. My apology for any inconvenience. We really hope to see you again very... More 

Seattle, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 12, 2014

This hotel is a great place, extremely friendly staff, at front desk, Pauline and Adriana, were very accomodating during my arrival. The room was very clean, comfortable mattress, I loved my view of the pool, the AC was just right, I slept very well!! I enjoyed a much needed restful night. In the morning I ordered breakfast, they were busy,... More 

Was this review helpful? Yes 11
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Wonderful!!! Thank you for mentioning Pauline and Adriana at the Front Desk and also acknowledging our great Housekeeping and Resturant staff. The entire team works very hard to make sure all of our guest's needs are met during their stay. So glad to hear that you will be back and I am always available should you ever need any assistance.... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 11, 2014

I'd give this Holiday Inn a good recommendation. It fell short on a single, but rather important detail. The property is set up nicely, reminding you that you're not in downtown New York, and there's a bit of room to move around. The location is what it is: Sunland Park, TX. If you have a reason to stay around Sunland,... More 

Was this review helpful? Yes 3
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We appreciate the great rating and for your feedback - which has been noted. Our sincere apologies for the jacuzzi being down for 2 days - we had to do some necessary repairs - and there "never" seems to be a good time to do these things. However, all is up and running perfect for guests that want to enjoy... More 

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Additional Information about Holiday Inn El Paso-Sunland & I-10 W.

Address: 900 Sunland Park Dr., El Paso, TX 79922
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn El Paso-Sunland & I-10 W. 3*
Number of rooms: 176
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Also Known As:
Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
Holiday Inn El Paso-Sunland And i-10 w.
El Paso Holiday Inn
Hotel Style:
#11 Business Hotel in El Paso
#12 Family Hotel in El Paso

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