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Holiday Inn El Paso-Sunland & I-10 W.

3.0 of 5 900 Sunland Park Dr., El Paso, TX 79922
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Certificate of Excellence 2014
Holiday Inn El Paso-Sunland & I-10 W.
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Holiday Inn El Paso-Sunland & I-10 W.
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210 reviews from our community

Traveler rating
    103
    61
    24
    16
    6
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89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mesa, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Was nice to stay here after 14 hours on the road. Convenient for shopping and eating establishments. Great value for this place, felt safe & secure. Carpet in room was new, bedding & room were clean with no weird smells upon entry. I will stay here again.

Was this review helpful? Yes 1
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Thank you for the GREAT 5 Star rating - it doesn't get any better than that. Not only do we appreciate you staying with us - but for also acknowledging all of the care and hard work of our team. We great appreciate it! Come back soon! Sincerely, RPence - GM More 

Hope Mills, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

I would like to take this opportunity to commend the personnel working at the Holiday Inn in El Paso Texas. The entire staff was great. I would also like to thanks these personnel by name. Rick Sanchez, Olivia Ortego, Albert Cintron. and Hugo Alvares for their great hospitality. The front desk personnel was great as well. I really enjoyed my... More 

Was this review helpful? Yes
Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 13, 2015

I have to praise this hotel, they are the friendliest front desk staff!!, they always put us guests first. I love staying here when we travel, I know what great service I am going to receive. They put me in a nice room, very clean. even though they are going through remodels, they still maintain their warmth and care. Becky... More 

Was this review helpful? Yes 2
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Your acknowledgement of our very caring staff is greatly appreciated. Thank you so much for letting us know. If I can ever be of any assistance in the future - please let me know. See you soon! Sincerely - GM More 

Round Rock, Texas
Contributor
19 reviews 19 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 4, 2015

This hotel has restaurant and bar. Its outlook is interesting and seems to consist of buildings like villas. the rooms had microwave, and fridges. Rooms were clean and comfortable. The beds were comfortable except in double bed rooms, the beds were not queen size and too small for 2 adults. The heating unit was making big noises and we had... More 

Was this review helpful? Yes 1
Silver Spring, Maryland
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2015

we would stay again; clean, comfortable, but still 'holiday inn' (not negative, just the facts). convenient to I 10 and a good breakfast. good rates although we used points. the property is being renovated, but was not a negative as we only spent one night on our way to San Clemente, CA. shopping and food close by.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 31, 2014

I got in rather late. The front desk was chipper and helpful, the room was nice but small. I woke up feeling rather refreshed. But when I made my way to the breakfast are it kinda went down hill. I had to notify the front desk to get me the waitress so that I could be seated. The breakfast was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

Dear Van K, Thank you for sparing some of your precious time to write us a feedback regarding your experience with us. I am glad to see that you were able to find comfort in our hotel during your stay. On the contrary, please accept my sincerest apologies if your overall dining experience fell below your standards. Rest assured this... More 

New Braunfels, TX
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed December 23, 2014

My husband is a IHG Reward Club Member. We used his rewards points for this hotel a few days ago. Probably one of the worst Holiday Inn's we've ever stayed at. They are renovating this hotel. They have, it appears painted over wall paper that was already coming loose or the walls were cracked. The doors were missing paint, the... More 

Was this review helpful? Yes
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We are extremely happy and excited about our renovations and are confident that all of our loyal guests will be pleased. One of the many nice things about our hotel is the Villa style layout which is making it possible for us to renovate one building at a time - so that our guests are not bother during their stay.... More 

Auburn, Washington
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 13, 2014

When I saw this HUGE Holiday Inn property, I was amazed and impressed. I thought, "This is going to be good." I saw the beautiful, spacious lobby and thought, "This is going to be good." That, unfortunately, was the last of my good impressions. This property is huge. I have never been to any Holiday Inn property that is this... More 

Was this review helpful? Yes 1
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

As you can see from all of our other Trip Advisor comments and reviews - your experience is quite out of the ordinary. While we know that a hotel's location, set up and amenities are subjective to a particular travelers tastes - we are very sorry that we could not live up to yours. I really appreciate your feedback though... More 

Houston
Top Contributor
121 reviews 121 reviews
51 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed December 6, 2014

After an 11 hour day of driving, this Holiday Inn was a great respite off the highway! Honestly, by the time we stopped for the day, the price would not have mattered. At all. Fortunately, the price was great, the room was spacious and comfortable with a sofa bed, fridge, microwave (none of which we needed, but if we had,... More 

Was this review helpful? Yes 2
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We love to hear that we have a new member of our "family" here at the Holiday Inn Sunland Park El Paso. Our weekly Manager's Receptions are a big hit with all of our guests - plus it gives us the chance to meet everyone and see how their stay is going. The best news is that you will be... More 

Jackson, Mississippi
Top Contributor
51 reviews 51 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 2, 2014

Full service hotel on west side in Summand Park area, friendly staff, clean rooms that are bit unusual in that the suites have a spiral staircase that I would not recommend for children. The rooms are in several buildings that could be quite a ways from the main building that houses the pool (outside), restaurant and bar. Overall, though, not... More 

Was this review helpful? Yes
Robin P, General Manager at Holiday Inn El Paso-Sunland & I-10 W., responded to this review

We appreciate your review of our hotel. You must have been upgraded to one of our Bi-level Jacuzzi suites- which are really in high demand with our guests. We pride ourselves in our unique design and different room types that we are able to offer. I will share your kind and honest review of our hotel with all of our... More 

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Additional Information about Holiday Inn El Paso-Sunland & I-10 W.

Address: 900 Sunland Park Dr., El Paso, TX 79922
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn El Paso-Sunland & I-10 W. 3*
Number of rooms: 176
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Also Known As:
Holiday Inn El Paso-Sunland And i-10 w.
Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
El Paso Holiday Inn
Hotel Style:
#11 Business Hotel in El Paso

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