We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Country Inn & Suites By Carlson, El Paso Sunland Park, TX

#21 of 81 Hotels in El Paso
Certificate of Excellence
Hotel website
Hotel deals
900 Sunland Park Drive, El Paso, TX 79922 (Formerly Holiday Inn El Paso-Sunland Pk Dr & I-10 W)
Special Offer
Book early and Save 15%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Country Inn & Suites By Carlson, El Paso Sunland Park, TX
Professional photos View all
Browse nearby
Country Inn & Suites By Carlson, El Paso Sunland Park, TX
Write a Review

224 reviews from our community

Traveler rating
    110
    63
    28
    17
    6
See reviews for
34
38
18
95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (224)
  • Mar-May only
    (56)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (62)
All months
Lake Havasu City, Arizona
1 review
3 of 5 stars Reviewed 3 days ago NEW

We were a little disappointed to find the hotel in the midst of renovations. It still felt a bit old and tired. The bathroom was super small. The beds were really comfortable, however, they both had parts of the frame sticking out but hidden under the bedskirt and it was way too easy to hit your shin on it. Lack... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Albuquerque, New Mexico
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for a business trip, large hotel with lots of confusing corridors but they upgraded me to a suite so I could entertain the guests that were on this trip with me. The suite had a spiral staircase to the 2nd floor bedroom which was a bit challenging to get bulky suitcases up. Overall clean and nice to have... More 

Was this review helpful? Yes
East Windsor, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was very friendly, The room was always clean, I loved the fact that I had a fridge and microwave in my room. There was a mix up with the credit card and they charged me a second time for my stay, An extra three hundred and fifty dollars,, when I got home I called them, they took care... More 

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
4 of 5 stars Reviewed 1 week ago

New owner spending a pile of money to up grade clean new rooms great pool area close to resturants and casino. Shopping mall and resturants less than a mile away,the hotel shuttle will take you there and pick you up.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Lorenzo F, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, TX, responded to this review

121jeffreyl, Thank you for the great comments about the Country Inn and Suites El Paso. We are currently in the second stage of our renovations and we are really excited about all the great changes to the property. We will soon have a relaxing outdoor fire place and grill added to the pool area, and our front entrance will be... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

I really liked it here. Stayed for 4 days. The staff was super nice and my room was great. The beds are super comfy. Loved the lighting (big deal for me because of makeup application ) . Had free wifi (very good and fast . Free breakfast and also a nice pool. Its also in a great location , close... More 

Was this review helpful? Yes
Lorenzo F, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, TX, responded to this review

nessa98, Thank you for such a wonderful review of the Country Inn and Suites El Paso. I am really happy to see that you enjoyed our hotel. Vanity lighting is an issue our guests mentioned and I'm glad we now offer an upgraded vanity area with excellent lighting. Now, putting on make-up in the mornings is no longer a challenge.... More 

Pensacola
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for almost 10 days for business. Hotel was in the remodeling period, but honestly the noise level was ok. The staff goes above and beyond to accommodate requests and are always willing to help. My room wasn't one of the remodeled ones, but it was still quite nice. No complaints.

Was this review helpful? Yes 1
Lorenzo F, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, TX, responded to this review

Bubsche, I am really pleased to hear that we were able to show you a consistent and quality stay over such a long period of time. All of my staff are committed to providing top notch service and it sounds like we were successful in just that. Renovation time at any hotel can be full issues and surprises and I... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Our group was in town for the USBC Championship recently and had a wonderful stay here. The staff were very friendly and accommodating, the rooms were updated and clean, and the food was delicious! If we are ever back in the area, we will definitely stay here again!

Was this review helpful? Yes 1
Lorenzo F, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, TX, responded to this review

lwilson1323, Thank you for taking the time to fill out a review for the Country Inn and Suites El Paso. We are really excited about the renovations and changes taking place at our property. I am really happy to hear that we exceeded your expectations. We appreciate your business and look forward to seeing you again soon. More 

Los Angeles, California
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Well, I've stayed here many times before when it was a holiday inn. Now it's a country inn and suites... Ok.. I'm thinking ok newly remodeled better service.. Nope I got one of the few rooms that weren't remodeled ok that's fine.. But what's up with the housekeeping? I leave and come back at 4:30-5pm and the room still hasn't... More 

Was this review helpful? Yes
Lorenzo F, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, TX, responded to this review

Jose G, Thank you for submitting a review for the Country Inn and Suites El Paso. I apologize for the service you received form our housekeeping department. We normally try to have all rooms serviced by 4PM and in your case we failed not once but twice. I have spoken to the executive housekeeper about your experience and he will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

75 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Pool/beach area (2)
Viewed
Room/suite (4)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (3)
Viewed
View from room (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Pool/beach area (3)
Viewed
Room/suite (13)
Viewed
Dining (6)
Viewed
Hotel & grounds (10)
Viewed
View from room (1)
Viewed
Other (28)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities