Had to stay overnight in El Paso due to an early morning appointment. Certainly an older Embassy Suites, but it still had all the things I love about the chain: nice evening reception, great free breakfast, and better than average service. Check-in was handled incredibly fast and the items I requested for the room were immediately delivered. At the reception,... more

I was very impressed with this hotel. The check-in guys were super kind and helpful. Our room was clean and had everything we needed. The beds were wonderful - such a nice matress and lots of pillows. I really like how they supplied a real blow dryer (not one of those tiny travel sized ones) The flat screen TV was... more

We had a great stay at this hotel. We just went to get away for a night from the kiddos. The staff was friendly, the room was awesome and the inside of the hotel is beautiful. The breakfast was the most amazing breakfast I had ever had at a hotel! more

This was my fourth visit to El Paso (we plan to move there) and my husband and I always stay at the Embassy Suites. The rooms are clean, spacious, although the bathroom area is a bit small, and the sinks/vanity area are in the bedroom part. Everything else was nice. The hot breakfast in the mornings are wonderful; made to... more

I travel all the time on business and this was one of the worst experiences I had. Checking in was a total blunder. I parked in front to register, there were four other people trying to register, with only one of two employees manning her computer. We were told to use the kiosk, which is easy but it didn't allow... more

We have stayed here several times before as we travel to phoenix 4 times a year. This will be my last stay here unless its in the dead of winter. What can I say it was hot !! The lobby the suite, the whole hotel. We asked if there was a problem with the ac and was told it was... more

I have been staying in this hotel for three weeks and i have no complaints. the service and staff are the best out of any hotel i have ever been in. i am going to be down here for ten more months and i wouldn't think about leaving. more

We stayed at this hotel for almost three weeks. My husband is militaray and we moved to El Paso. They treated us like family. Everybody was friendly and went out of their way to make us feel comfortable. The rooms are perfect for a family. We loved the breakfast and the pool. The staff made us feel special during our... more

Very rude staff the manager Angel Kristen is so rude, she does not like children or mexicans. She claims she does not speak spanish and she is very offensive. I was a really good client at this Emabassy but since this woman is there everything has changed, it not clean, the employees are upset all the time, the rooms are... more