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GuestHouse Suites El Paso

#27 of 81 Hotels in El Paso
Certificate of Excellence
Hotel website
1940 Airway Blvd, El Paso, TX 79925
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GuestHouse Suites El Paso
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GuestHouse Suites El Paso
GuestHouse Suites El Paso
GuestHouse Suites El Paso
Review This Hotel

101 reviews from our community

Traveler rating
    39
    39
    17
    5
    1
See reviews for
35
18
9
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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    (101)
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed here for a night and it was just, eh. Looked as if sheets never been changed, and a hairy chested man slept in it before i had came. DISGUSTING. Called the front desk and they gave me new sheets was to tired to switch room so didnt bother to ask. Staff is great and friendly though. Literally across the... More 

Was this review helpful? Yes
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking time out of your busy day to share with us your recent experience at the GuestHouse Suites El Paso Airport! If it is not too much of an inconvenience, I would appreciate you contacting me (GM) personally regarding your stay; as the room issue is not typical of guests' stay with us and the items you... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night and will stay again if I get back to El Paso. The room was spacious and had the mountain view, as advertised. Ms. Hazel at the front desk was extremely helpful and cheerful. The included continental breakfast was enhanced by egg omelettes, hot sausage and fresh mixings to make waffles. Ms. Pat kept the dining area clean... More 

Was this review helpful? Yes
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to write a review regarding your experience at the GuestHouse Suites El Paso Airport! It is wonderful to hear that you enjoyed the room, the expanded breakfast and the friendliness and service of our staff. We certainly hope to see you again soon at the GuestHouse Suites El Paso Airport every time travel brings... More 

Boiling Springs, South Carolina
1 review
4 of 5 stars Reviewed 3 weeks ago

We were in town to visit our military man and decided upon the Guesthouse because of location and reviews. The front desk staff were very friendly and we were able to check in early-2:30ish. Our room was on the 4th floor at the back, so we did have mountain views as promised. The room was spacious and clean, and I... More 

Was this review helpful? Yes
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you very much for taking the time to share your experience at the GuestHouse Suites El Paso Airport with us and the travelling public. It is indeed a pleasure to hear that you thoroughly enjoyed the spacious comfort of your suite; the view, the cleanliness, convenience of having a microwave, refrigerator, etc; but the best news for any manager... More 

Walnut Cove, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

A very Excellent experience, very friendly staff, to include Maintenance and Facilities. Free Breakfast was complimentary. Room was above clean. would stay here any time when traveling trough El Paso Texas.

Was this review helpful? Yes
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking time to share your recent experience with us and travelers who come through El Paso. The staff and I are very pleased that you enjoyed the clean accommodations of your room and that you found the staff friendly and helpful. Please don't hesitate to let us know anytime we can do something for you to enhance... More 

tucson, az
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 10, 2015

I've stayed here multiple times over the last 2-3 months, usually getting in late. Last week when I came in late I asked for a room to be switched from an odd numbered room to an even numbered room so I could get some sleep. See the odd rooms face the airport and the very busy morning road headed into... More 

Was this review helpful? Yes
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you very much for taking the time to share your stay with us. However, I wish you would have personally brought your experience to my attention during your stay. The experience you had is not typical. I have immediately spoken to my staff and went over your review with them regarding all the issues you mentioned. This is absolutely... More 

El Paso, Texas
Contributor
20 reviews 20 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2015

Booked this place and stayed for a few days. When I first checked in I opened the pull out couch and it was disgusting. There was what appeared to be vomit in various spots on the matress. Talked to front desk and she put us into a cleaner room. Aswell, they advertised an outdoor heated pool and it is not.... More 

Was this review helpful? Yes
Savannah, Georgia, United States
Top Contributor
52 reviews 52 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 13, 2014

We stayed at this hotel along with several other people from our tailgating crew. We flew into El Paso, TX to stay approximately 45 miles from our game site which was in Las Cruces, NM at New Mexico State University. We all decided to stay at the same hotel so that we could rent one vehicle and all seven of... More 

Was this review helpful? Yes 1
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your recent experience with us. I am pleased you enjoyed the value of the hotel, but wish you would have enjoyed your overall stay more, for example, our breakfast. Generally guests thoroughly enjoy our expanded hot breakfast buffet, including hot potatoes, meat, omelets, assorted breakfast breads, fresh fruit, assorted cereals, yogurt, etc...... More 

chicago
Contributor
20 reviews 20 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 10, 2014

Can't stream netflix. Pixilated and has to keep loading.... Taking forever. Excuses are : full hotel (it's close to midnight and I doubt everyone is on the Internet), "four families just came in", "must not be near a hotspot" blah blah blah. Manager: if you are paying for a high enough broadband to accommodate your customers with today's needs and... More 

Was this review helpful? Yes 2
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your feedback with us. As we personally discussed your experience at the front desk, and as I promised you, I did in fact contact our vendor to do some research as to why you had some difficulty with your downloading; as our Wi-Fi is not a typical complaint. The vendor was able... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

Room was nice. Volume control for the Remote was sketchy but tolerable. Hot breakfast was provided an was OK. Only issue was at check-in the Elevator was broken and I was assigned the third floor had to make multiple trips with all of my stuff on check-in. Elevator was repaired on my last day there.

Was this review helpful? Yes 1
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your recent experience with us. I do so apologize again that we had issues with our elevator; one of those things that you really can't prepare for. I am aware of my front desk volunteering to carry bags to guests floors; so hopefully that offer was made to you as well. As... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2014

I called several hotels to establish a relationship for when I traveled on business to El Paso. Shelia, the manager, was very accommodating. The price is very, very competitive, and I know there are other hotels in the area that cost twice as much for, in some cases, much less the accomodations. The rooms are spacious and clean. There is... More 

Was this review helpful? Yes 1
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your recent experience at the GuestHouse Suites El Paso Airport with travelers. I am so pleased that you enjoyed your spaciously clean room and service that we provided. As a manager, I am honored that you enjoyed your stay. It will be great to share your compliments with my staff. We certainly... More 

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