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GuestHouse Suites El Paso

2.5 of 5 1940 Airway Blvd, El Paso, TX 79925
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Certificate of Excellence 2014
GuestHouse Suites El Paso
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GuestHouse Suites El Paso
GuestHouse Suites El Paso
GuestHouse Suites El Paso
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95 reviews from our community

Traveler rating
    38
    37
    14
    5
    1
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34
18
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Savannah, Georgia, United States
Top Contributor
52 reviews 52 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 13, 2014

We stayed at this hotel along with several other people from our tailgating crew. We flew into El Paso, TX to stay approximately 45 miles from our game site which was in Las Cruces, NM at New Mexico State University. We all decided to stay at the same hotel so that we could rent one vehicle and all seven of... More 

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chicago
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 10, 2014

Can't stream netflix. Pixilated and has to keep loading.... Taking forever. Excuses are : full hotel (it's close to midnight and I doubt everyone is on the Internet), "four families just came in", "must not be near a hotspot" blah blah blah. Manager: if you are paying for a high enough broadband to accommodate your customers with today's needs and... More 

Was this review helpful? Yes
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your feedback with us. As we personally discussed your experience at the front desk, and as I promised you, I did in fact contact our vendor to do some research as to why you had some difficulty with your downloading; as our Wi-Fi is not a typical complaint. The vendor was able... More 

1 review
5 of 5 stars Reviewed October 20, 2014

Room was nice. Volume control for the Remote was sketchy but tolerable. Hot breakfast was provided an was OK. Only issue was at check-in the Elevator was broken and I was assigned the third floor had to make multiple trips with all of my stuff on check-in. Elevator was repaired on my last day there.

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2 reviews
5 of 5 stars Reviewed October 11, 2014

I called several hotels to establish a relationship for when I traveled on business to El Paso. Shelia, the manager, was very accommodating. The price is very, very competitive, and I know there are other hotels in the area that cost twice as much for, in some cases, much less the accomodations. The rooms are spacious and clean. There is... More 

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GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your recent experience at the GuestHouse Suites El Paso Airport with travelers. I am so pleased that you enjoyed your spaciously clean room and service that we provided. As a manager, I am honored that you enjoyed your stay. It will be great to share your compliments with my staff. We certainly... More 

Denver, Colorado
1 review
4 of 5 stars Reviewed October 2, 2014

The location of the hotel to the airport was great. The staff were very helpful. The room was GREAT, clean, and comfortable. I could not believe I was getting this room for the low price. Next time I am in El PAso, I will stay here.

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GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for sharing your feedback with the travelling public regarding your lodging at the GuestHouse Suites El Paso Airport! It is such a treat to hear that we exceeded your expectations in value, service, spaciousness and cleanliness. Thank you so much for your business!!! We will definitely be looking forward to you staying again at the GuestHouse Suites, the... More 

Tularosa, New Mexico
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed September 3, 2014

The first time I stayed here the tv didn't work. Ok no big deal you can do without tv one night. The second time I stayed here the fire alarm went off at midnight and everyone out of the hotel for 30 minutes until they were able to turn it off. Another no big deal except we had to get... More 

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GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your experiences with the traveling public. I apologize that you had some issues during your stay with us; unfortunately, as things will happen, some items were beyond our control. Your TV was not working because we are actually finishing our upgrade to all flat screen TV's. Part of this conversion involved getting... More 

Whitchurch-Stouffville, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 29, 2014

We were delayed during check in (should have been 3pm; we were given the keys at 3:15pm); could not accommodate an early check-in at 2:20pm, so we had to wait; we stayed in a suite with 2 bedrooms; the rooms were spacious, clean and not outdated; cable was in working order; what was not in working order was the elevator,... More 

Was this review helpful? Yes 1
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to let us know about your experience during your stay. I believe I remember your family. Please accept my apologies again for the inconveniences you experienced. Unfortunately, one of our elevator doors was misused, which caused the guest to be stuck in the elevator. The fire department instead of using the 'reset' switches, proceeded... More 

El Paso, Texas
1 review
5 of 5 stars Reviewed August 3, 2014

The location was great. Close to the airport and surrounding restaurant's. I was arriving later tan I expected 8:00pm. I called GuestHouse Suites and the lady said no problem and the room will be waiting for you. The house keeper was great. She left the room clean. Other hotels I stayed at in the El Paso area I have always... More 

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GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your recent experience with us. We are pleased to hear that you had a great stay and enjoyed the spaciousness and cleanliness of our rooms. I will be sure and pass your compliments on to the housekeeping staff. Thank you again for staying with us. We will continue to work hard to... More 

Parker, Colorado
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 27, 2014

The place has really run down from last visit 6 months ago. Lobby area was dirty, front desk all focused on towels and folding. Front desk not really concerned with guest. just not as friendly and dirty. Room was dirty in corners and some areas we left a small piece of paper from previous guest and it was there the... More 

Was this review helpful? Yes
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for sharing your comments regarding your stay with us. I appreciate the opportunity to review the items you mentioned with our staff. Generally, our guests find our property very clean, spacious, convenient, a great value, and our staff service-driven. I apologize this was not your experience. Every day I receive compliments from guests, personally, regarding their wonderful stay... More 

Elephant Butte, New Mexico
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 22, 2014

This is a great hotel for the money. No, it's not a Marriott or one of the higher end hotels. The rooms are big and they offer a two bed room with the second bed in it's own bedroom. That is super nice. The rooms were clean and housekeeping was more than helpful. I would probably rate this hotel 5... More 

Was this review helpful? Yes
GHouseElPaso, General Manager at GuestHouse Suites El Paso, responded to this review

Thank you for taking the time to share your lodging experience with us! It is always such a treat to hear that a guest and their family really enjoyed the spaciously clean rooms and value we offer. We are pleased that you enjoyed your "Special" suite and all the amenities. We hope to see you again at the GuestHouse El... More 

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Additional Information about GuestHouse Suites El Paso

Address: 1940 Airway Blvd, El Paso, TX 79925
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GuestHouse Suites El Paso 2.5*
Number of rooms: 73
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