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Holiday Inn El Paso Airport

3.0 of 5 6351 Gateway Blvd West, El Paso, TX 79925 (Formerly Wingate by Wyndham El Paso)
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Certificate of Excellence 2014
Holiday Inn El Paso Airport
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Holiday Inn El Paso Airport
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261 reviews from our community

Traveler rating
    102
    87
    43
    21
    8
See reviews for
81
33
22
113
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First, I would like to express my gratitude to the front desk staff. They greeted me with such bright smiles and made me feel like family. The restaurant had such great food variety it was hard for me to pick an item. My stay was short but the staff made any accommodations so I could have the best possible stay.... More 

Was this review helpful? Yes 2
Karola F, Manager at Holiday Inn El Paso Airport, responded to this review

Dear Valued Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our Front Desk Staff know that they made an impact during your stay, and we will ensure that they all have... More 

Fresno, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The 1st thing that I noticed when arriving @ the hotel was how nice the renovations are. They have really made the appearance of the hotel stand out. EVERYONE, and I mean EVERYONE, treated me like I was family. I had an extended stay of 42days and not once did I feel as if they weren't trying to take care... More 

Was this review helpful? Yes 1
Karola F, Manager at Holiday Inn El Paso Airport, responded to this review

Dear Jordan, Thank you for staying with us at the New Holiday Inn El Paso Airport. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. We look forward to your return and being your home away from home while... More 

Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 21, 2015

Easy access to I-10. Hotel is located close to airport and mall, but not much else really. There are a couple restaraunts around, with a Taco Cabana next door (not recommended) and the hotel's own small restaurant. Room was very clean, hotel interior was clean to the point of being borderline sterile, which can be a plus or minus. Room... More 

Was this review helpful? Yes 1
Karola F, Manager at Holiday Inn El Paso Airport, responded to this review

Dear Traveler, I appreciate your feedback about our hotel. Thank you for choosing the New Holiday Inn El Paso Airport. I am happy that you enjoyed your stay with us and we hope to be your top choice when travelling to El Paso. Your comments are essential to educating our staff about good and bad service. We will ensure your... More 

Redlands, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 5, 2015

Despite a pet-friendly reservation and follow-up e-mails and confirmation and the fact that this hotel was listed as "pet friendly" on-line and by AAA .... when we arrived to check in after driving 14 hours through a snow and ice storm, we were told that the hotel no longer accepted pets. It even noted on their computer with our reservation... More 

Was this review helpful? Yes
Karola F, General Manager at Holiday Inn El Paso Airport, responded to this review

Please accept our sincere apology for the miscommunication about our property not being pet friendly. This was changed on all the 3rd party web sites; however, as explained to me when investigating your issue, there is a time delay on the 3rd parties sites when updating new information. Someone from the property will reach out to you in reference to... More 

Lawton, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2014

This hotel is very clean and the rooms are really spacious and nice. The small restaurant offers some really good burgers and has a small bar. I would like to say thank you to two employees who stood out. Olivia Ortega was an excellent server and really went the extra mile to make sure I felt welcome. Hugo Rodriguez cooked... More 

Was this review helpful? Yes 1
Karola F, General Manager at Holiday Inn El Paso Airport, responded to this review

Recognition for ones hard work is always appreciated especially when it has made a guests stay a positive memory. I did pass your compliments along to Olivia and Hugo, which made their day! It will be an honor to serve you again should your return to El Pas. More 

Glendale Heights, Illinois
Contributor
17 reviews 17 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 10, 2014

The hotel is in a convenient location for a quick stay in the area. It is close to the airport, a mall, a couple of movie theaters and several restaurants. They have a free shuttle that will take you to those places, I believe, but I didn't use it. It is easy to get on to the highway going in... More 

Was this review helpful? Yes
Karola F, General Manager at Holiday Inn El Paso Airport, responded to this review

Thank you for staying with us at the new Holiday Inn El Paso Airport full service property. We are very proud of this property and extremely happy to hear you enjoyed your stay with us and look forward to serving you again should your travels bring you back to El Paso. More 

Greenville, North Carolina
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 9, 2014 via mobile

This hotel offers a shuttle to (and likely from but I can't be certain) the airport. It is a short 5-10 minute drive from the hotel to the airport. The hotel staff is friendly and welcoming. The lobby area is modern and clean with a restaurant and bar. I ate breakfast at the restaurant and it was just ok. The... More 

Was this review helpful? Yes
Karola F, General Manager at Holiday Inn El Paso Airport, responded to this review

It was a pleasure having you stay at our property and look forward to staying with us again in the future. During your next visit with us we hope that you have the opportunity to have dinner at our new Burger Theory. We feel confident you will enjoy your meal and stay. More 

Huntsville, AL
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 11, 2014

Staff at hotel were friendly, helpful and efficient. Room and hotel grounds looked nice, modern workout area. The hotel is in a good location near the airport, a 24 hour fast-food Mexican and Walgreens are within walking distance. However, there were a few things seemed "incomplete" about the hotel. My room was a little out of the hotel Wi-Fi range.... More 

Was this review helpful? Yes
Karola F, General Manager at Holiday Inn El Paso Airport, responded to this review

Thank you for sharing your experiences at our property and providing us with your feedback. With this information we have the opportunity to make our property even better. I have shared your information with all departments concerned. During your next visit we can make your stay a 10. More 

Conroe, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2014

On a Business trip. Decided to eat at the Burger Theory. This is the restaurant there at the Holiday Inn. I ate a Farm Burger and onion rings and it was excellent it had red peppers, mushrooms, goat cheese and was finger licking good. The bartender Eddie was very good and very attentive to customers needs. The cook Hugo came... More 

Was this review helpful? Yes
Karola F, General Manager at Holiday Inn El Paso Airport, responded to this review

Thank you for trying and enjoying our new restaurant, "Burger Theory." We hope you have many more opportunities to join us for delicious burgers and libations. More 

Top Contributor
219 reviews 219 reviews
66 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 8, 2014

The "Burger Theory" was newly opened when we visited. We could not have been more pleased. The decor was modern and sleek. The service at the bar was outstanding. Thank you Eddie, the Italian margarita was very good. The chicken tenders were moist and flavorful. The garden burger (?) was well prepared thank you Hugo. The portobello mushroom and roasted... More 

Was this review helpful? Yes
Karola F, General Manager at Holiday Inn El Paso Airport, responded to this review

We are so proud and excited about our new restaurant, "Burger Theory," at the Holiday Inn El Paso Airport. Thank you for taking the time to share your dining experience with us. Should your travels bring you back to this area it would be a pleasure to serve you again. I shared your comments with our staff, which made their... More 

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Additional Information about Holiday Inn El Paso Airport

Address: 6351 Gateway Blvd West, El Paso, TX 79925 (Formerly Wingate by Wyndham El Paso)
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn El Paso Airport 3*
Number of rooms: 111
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Also Known As:
Wingate By Wyndham El Paso Hotel El Paso
Wingate El Paso
Wingate Hotel El Paso
Hotel Style:
#11 Family Hotel in El Paso
#22 Business Hotel in El Paso

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