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Holiday Inn Express Hotel & Suites I-10 East

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11825 Gateway Blvd West, El Paso, TX 79936
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Holiday Inn Express Hotel & Suites  I-10 East
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69 Reviews from our TripAdvisor Community

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Conroe, Texas
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our unplanned stay was influenced by I-10 eastbound being closed due to snow and ice. We stayed 2 nights. The room was clean, roomy, the king bed and many pillows comfortable, but our WiFi signal on the 3rd floor was lousy. I had go with my cell provider. The breakfast was better prepared than most usual motel fare. The eggs... More 

Helpful?
Thank LessSt
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

LessSt, We appreciate you taking the time to leave such a thorough review. We are proud of our staff for making you feel at ease especially during the snowy weather. Our breakfast attendant Olga will be very pleased to know that her work was appreciated by you and your family. We are thankful for your loyalty to IHG. We hope... More 

Austin, Texas
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 1, 2016

We stayed at this hotel twice on our trip out to Los Angeles, on the way out an the way back. The hotel is clean with very nice rooms. We had rooms with two queen size beds both times. Rooms have plenty of space. There is a laundry and at least two ice machines. The breakfast was fine, with more... More 

Helpful?
1 Thank Kevin F
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Kevin F, We are glad that you stayed at our property multiple times during your trips through El Paso. The fact that you chose our hotel twice is quite an honor considering the options you have available in our growing city. Thank you for your loyalty letting know how we did. Take care and be safe Sergio Guadian General Manager More 

Lake Jackson, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 28, 2015 via mobile

Found this on our way home after a long day of driving. We enjoyed the government rate which made it even better. Nice clean room. Beds were comfy. We also enjoyed the indoor spa. Our son jumped in the pool but said it was too cold. That didn't seem to stop the loud children that were enjoying it. The spa... More 

Helpful?
Thank Homeawayfromhome63
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Homeawayfromhome63, Thank you for taking the time to leave us such a fair and detailed review of your stay with us. We would like to apologize about your eyes burning in the spa and please know we are always working on maintaining the chemicals and keeping the water safe for you all. We do hope we made a good impression... More 

Orlando, Florida
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 3, 2015

Nice clean hotel (seems rather newish), centrally located and convenient to everything in El Paso. Friendly staff. The only drawback was the pool was not as clean as it could have been, and there was that errant wake-up call at 2:00 AM, not sure what that was about. Overall a great hotel and a great 3 day summer stay in... More 

Helpful?
Thank Truman G
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Truman G, Thank you for the thorough review you have provided us. I am glad you were able to enjoy all of our amenities and let us know how we did. I do see that we have dropped the ball in an area and please know we will correct this. We are glad you spent your vacation with us and... More 

Salt Lake City, Utah
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2015

We stayed here while my husband was at Ft. Bliss preparing to deploy. We stayed for about 3 nights and 4 days. It had easy access to the freeway and we were able to just walk to the store for things that we needed. The place was exceptionally clean and the indoor pool was perfect for my then 7 month... More 

Helpful?
Thank Morgan B
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Morgan B, Thank you for taking the time to leave us such a great and thorough review. I know you were here during your husbands deployment and it may not always be the easiest time but I'm glad the staff made your time enjoyable. We hope all is well. Take care and be safe. Sergio Guadian General Manager More 

hinckley, ohio
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2015 via mobile

Stopped here while traveling as family. Clean, good service. Pool and jacuzzi were clean. Lots of pillows and comfy bed. The room temp was very cold when we arrived because the air was sweet set at 55. Warmed up once we turned it to a normal temp. Breakfast was well stocked and hot.

Helpful?
Thank pamkae
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Pamkae, We appreciate you taking the time to leave a review about our property and letting us know as well about the AC being so cold. I want to apologize about that and we will work on that issue. Thank you for utilizing all of our facilities as well. I am glad that you and your family enjoyed our hotel.... More 

Phoenix, Arizona
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 7, 2015

We stayed one night while traveling. Check in was fast. The room was clean, quiet and modern. Very comfortable beds. Kids loved the pool. Breakfast had an abundance of selections including hot food. Would stay again.

Helpful?
Thank chalkdust2009
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

chaulkdust2009, Thank you for the feedback and leaving such a thorough review. It seems like you liked every aspect of our hotel and are very proud of that. We are also glad your children enjoyed our beautiful indoor pool. Thank you for your time. Take care and be safe. Sergio Guadian General Manager More 

Los Angeles, California
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 1, 2015 via mobile

I recently stayed at this Holiday Inn and had an overall good experience. The hotel is in a good area with lots to do in the surrounding areas. The rooms were a bit dated but clean and comfortable. The staff was nice and professional. I would stay at that hotel again.

Helpful?
Thank Manuel S
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Manuel S, Thank you for choosing our property during your stay in El Paso and I'm proud that you gave us such a high rating. Thank you for your time and business. Take care and be safe. Sergio Guadian General Manager More 

el paso
1 review
1 of 5 stars Reviewed March 5, 2015

I drove 4 1/2 hours to be in town for a meeting and checked in with no problem, I thought. The afternoon shift girl, Dane Na (as she has printed on her id checks me in and ups the price. I was confirmed a room with one bed for one night. She stated she would not give me the quoted... More 

Helpful?
Thank caguirre
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

caguirre, I do apologize about the issue that you encountered during your stay. I do wish we could have resolved the issue better to accommodate you. I really do wish your trip would have been better. I will be getting with the FD agent who assisted you and together we will make sure your next visit is much better. Thank... More 

1 review
5 of 5 stars Reviewed March 3, 2015 via mobile

Our trip was unexpected when we arrived it was before check in ,they were able to accommodate us ,also Olivia at the mini bar was very attentive. The following morning for breakfast I believe his name was Albie was very prompt and friendly

Helpful?
Thank DoubleDutch_5
Holiday Inn Exp... E, Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

DoubleDutch_5 Thank you for the great review. We do appreciate your business. We hope to see you next time you are in El Paso. Take care and be safe. Sergio Guadian General Manager More 

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