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All 79 El Paso hotels

Holiday Inn Express Hotel & Suites I-10 East

2.5 of 5 Hotel   |   11825 Gateway Blvd West, El Paso, TX 79936
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Ranked #41 of 79 Hotels in El Paso
A recent review
3 of 5 stars Reviewed June 10, 2014
ImpulseBoutique Steamboat Springs, Colorado
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54 reviews from our community

Traveler rating
    19
    18
    6
    3
    8
See reviews for
12
7
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Midland, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

I chose this hotel because of it location, but found that it was not what I expected. I was not able to check in early as promised & did not get checked in until 5. The internet was awful & could not access once when I asked for help. The AC on the 4th floor hallway was not working &... More

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Marcos A., We do apologize about any inconvenience you may have come across during your stay. We do hope if you ever stay here in El Paso again that you would consider our location again. Have a great day. More

Steamboat Springs, Colorado
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 10, 2014 via mobile

Only time I have ever complained .. Bathroom sink badly cracked $200 suite way overpriced and no cinnamon rolls available for breakfast.. Complained to management and they called us a liar .. No rolls from 9 am to 9.30 wouldn't refund room bathroom cracked sink ( repaired badly) felt like I was in a cheap hotel do not recommend now... More

Was this review helpful? Yes 3
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Hello Ma'am, We do apologize about the inconvenience during your stay. I wish we could have fixed your issue while you were here but unfortunately we could not. Thank you for your feedback and hope you stay loyal to our IHG brand family. More

Austin, Texas
Top Contributor
74 reviews 74 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed May 15, 2014

And I've stayed at a lot of HIEs, all across the state. But this property tarnishes a great brand. At every single HIE I've stayed at, I've had a refrigerator and microwave in my room. I thought it was standard. But when I checked in, I noticed my room didn't have either. I was upset because I'm a vegan and... More

Was this review helpful? Yes 3
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Meredith R, I am very sorry you feel this way and am sorry we could not make your stay to your standards. It was and unfortunate situation where the room type you booked does not have a fridge in it and we were indeed sold out all week and could not move you rooms. I do apologize as wish there... More

Senior Contributor
31 reviews 31 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 3, 2014

From checkin to check out everything was great. The night shift guy was very polite and was efficient with helping us with keys and a prompt check in. Pool area was clean, vending machines are on all floors, and the room was very comfortable. No problems with internet connection either. Thanks!

Was this review helpful? Yes 2
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Elseinutah, Thank you for the compliment about the gentleman who checked you in. He is indeed a great representative of how we do business here. We are glad to have had you as our guest and look for to serving you in the future. Thank you and be safe. More

Phoenix, Arizona
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 4, 2014 via mobile

Comfortable and clean. Great pillows and shower. The only problem was the wifi. Could not connect. Ipad would not even detect a signal. When we mentioned it to the front desk in the morning, they advised that they had numerous complaints and comped us 5000 points! Would return in a heartbeat.

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Dbax, We appreciate you giving us the chance to make or wrong right. Our Wifi is stronger than ever now and hope you get a chance to try it out. Thank you and be safe. More

Rio Rancho
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 30, 2014

Location is convenient to I-10 at 11825 Gateway Blvd West, this is a great hotel. Friendly staff, immaculate and large rooms. We had the King Executive Suite. They had an electric plug console on the desk for convenience. The internet connection was easy to use and fast. Breakfast was great, a huge selection and it was all good. I love... More

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Paul J, Thank you for your kind and thorough review of our hotel.. We really appreciate hearing an outsiders view of our hotel.. We pride ourselves on service and cleanliness and hope to accommodate you in the future. Thanks and be safe. More

Lucerne, Switzerland
Top Contributor
54 reviews 54 reviews
32 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 26, 2014

The hotel is not bad - stayed already a few times there. Comfortable bed, clean and easy Internet access in the Lobby. I had a room in the far end in the 4th floor. The wLan did not work there. It seemed to me I had the centralised bathroom ventilator close to my room. It was extremely noisy. A bit... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Dear Nufi2010, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Goodyear, Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 15, 2014

My husband and I stayed there on a family. The room was decent and the bed very good. I have to say that is where the good things ended. The bathroom lights flickered, bussed and went off a couple of times, the sink did not drain properly and the shower head spewed everywhere but where it shoud. There was no... More

Was this review helpful? Yes 2
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Sorry about the issue. It was an HBO channel and we understand your concern. I called you and e mailed you to apologize about the situation. We must have missed each other. More

Fabens, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 7, 2014

Hotel room was decent but could have used a deep clean. Bathroom had a lot of hair built up in cracks and crevices. Biggest complaint...Their "Indoor Heated Pool" was FREEZING!!! I don't mean 'Whew, that's chilly'...I mean my lips turned blue within 5 minutes! When I mentioned it to the desk, he replied with, "Yeah, we've heard that before." Not... More

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Thank you for taking time to review. I apologize about the pool. We are working on the temp and hope your next stay is much better. More

Colorado Springs, Colorado
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2013

Internet was fast. Breakfast is ok no complaints. I do not eat the hot breakfast just oatmeal and bread because no matter what hotel they all are bad for hot food. In a great location for food. I stayed 2 nights. I came in after cleaning and found they had only picked up a piece of food I dropped on... More

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Justin H., We are so happy you enjoyed our hotel and apologize about the floor. More

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Additional Information about Holiday Inn Express Hotel & Suites I-10 East

Address: 11825 Gateway Blvd West, El Paso, TX 79936
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites I-10 East 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites i-10 East
Holiday Inn El Paso
El Paso Holiday Inn

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