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Holiday Inn Express Hotel & Suites I-10 East

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11825 Gateway Blvd West, El Paso, TX 79936
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Holiday Inn Express Hotel & Suites  I-10 East
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63 Reviews from our TripAdvisor Community

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Traveler rating
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    21
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed one night while traveling. Check in was fast. The room was clean, quiet and modern. Very comfortable beds. Kids loved the pool. Breakfast had an abundance of selections including hot food. Would stay again.

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

chaulkdust2009, Thank you for the feedback and leaving such a thorough review. It seems like you liked every aspect of our hotel and are very proud of that. We are also glad your children enjoyed our beautiful indoor pool. Thank you for your time. Take care and be safe. Sergio Guadian General Manager More 

Los Angeles, California
Top Contributor
57 reviews 57 reviews
36 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 1, 2015

I recently stayed at this Holiday Inn and had an overall good experience. The hotel is in a good area with lots to do in the surrounding areas. The rooms were a bit dated but clean and comfortable. The staff was nice and professional. I would stay at that hotel again.

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Manuel S, Thank you for choosing our property during your stay in El Paso and I'm proud that you gave us such a high rating. Thank you for your time and business. Take care and be safe. Sergio Guadian General Manager More 

el paso
1 review
1 of 5 stars Reviewed March 5, 2015

I drove 4 1/2 hours to be in town for a meeting and checked in with no problem, I thought. The afternoon shift girl, Dane Na (as she has printed on her id checks me in and ups the price. I was confirmed a room with one bed for one night. She stated she would not give me the quoted... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

caguirre, I do apologize about the issue that you encountered during your stay. I do wish we could have resolved the issue better to accommodate you. I really do wish your trip would have been better. I will be getting with the FD agent who assisted you and together we will make sure your next visit is much better. Thank... More 

1 review
5 of 5 stars Reviewed March 3, 2015 via mobile

Our trip was unexpected when we arrived it was before check in ,they were able to accommodate us ,also Olivia at the mini bar was very attentive. The following morning for breakfast I believe his name was Albie was very prompt and friendly

Was this review helpful? Yes
Holiday Inn Exp... E, Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

DoubleDutch_5 Thank you for the great review. We do appreciate your business. We hope to see you next time you are in El Paso. Take care and be safe. Sergio Guadian General Manager More 

Austin
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 14, 2015

I travel a lot for work and I would recommend looking at other options if you are planning an extended stay in El Paso. One reason is that the rooms are not equipped with a refrigerator. While not a deal killer for one night, if you travel and stay in the area for longer than that, a fridge is a... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Dejase1, Thank you for the kind review Sir. We do appreciate you leaving some comments about what we can do to better our hotel like the WIFI. You seem to be a frequent traveler and appreciate you opinion. Take care and be safe. Sergio Guadian General Manager More 

Phoenix, Arizona
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

We stay almost exclusively at HI Express. This one is typical. Clean, comfortable and good breakfast. No problems. No microwave of fridge. Hate their showerheads. No water comes out of the center. When checking in I was told that they would no longer honor my Govt. Law enforcement discount. The front desk clerk said they would only honor in state... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

DBAX, Thank you for taking the time to leave a review. we will take your comments and use them to better our service. I know you had a few discrepancies but do hope you will give us a chance to make your next stay better. take care and be safe. Sergio Guadian General Manager More 

Lochcarron, United Kingdom
Top Contributor
60 reviews 60 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 17, 2015

I was helping my friend move from LA to Florida, so we had a car full of items to be taken in each night for safety. On arriving at reception I explained the reason for requesting a ground floor room, the one that had been allocated was immediately changed to one just around the corner from reception, with the car... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Fuartholl, Thank you for taking the time to leave a review. We are glad you got to enjoy our hotel as you visited with friends. Next time you are in El Paso please know we would love to have you as our guests again. Take care and be safe. Sergio Guadian General Manager More 

Windsor colo
Contributor
18 reviews 18 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 23, 2014

Nice hotel....friendly staff.......clean....good rooms. With tax over $200 per night. No way in the world it is worth that in El Paso when similar properties are half as much. However my friends were tired and picked the first property they saw.

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

GaryinColorado, Thank you for taking the time to write a review about your stay. We do apologize about any shortcomings we may have displayed. We do hope you choose our hotel next time you are in El Paso so that we may better serve you. Thank you again and be safe. Sergio Guadian General Manager More 

Albuquerque, New Mexico
Top Contributor
152 reviews 152 reviews
35 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed October 3, 2014

We stayed here on a weekend in Las Cruces, NM when there were no rooms to be had in Las Cruces due to the big game weekend at the university. We needed easy access to the Interstate to go back and forth from Las Cruces that weekend, and the Holiday Inn Express off I-10 East was perfect in every way... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

MaryEllenO54, Thank you for a very kind and thorough review. We do appreciate you taking the time to leave such a carefully written review. It makes us proud that you would write so highly of our property. We do hope to see you again in the future during the Miner- Aggie games. Have a great day and be safe. Sergio... More 

Midland, Texas
1 review
1 of 5 stars Reviewed September 2, 2014

I chose this hotel because of it location, but found that it was not what I expected. I was not able to check in early as promised & did not get checked in until 5. The internet was awful & could not access once when I asked for help. The AC on the 4th floor hallway was not working &... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Marcos A., We do apologize about any inconvenience you may have come across during your stay. We do hope if you ever stay here in El Paso again that you would consider our location again. Have a great day. More 

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