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Holiday Inn Express Hotel & Suites I-10 East

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11825 Gateway Blvd West, El Paso, TX 79936
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Holiday Inn Express Hotel & Suites  I-10 East
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Holiday Inn Express Hotel & Suites  I-10 East
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64 Reviews from our TripAdvisor Community

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Traveler rating
    23
    21
    8
    3
    9
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14
8
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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hinckley, ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stopped here while traveling as family. Clean, good service. Pool and jacuzzi were clean. Lots of pillows and comfy bed. The room temp was very cold when we arrived because the air was sweet set at 55. Warmed up once we turned it to a normal temp. Breakfast was well stocked and hot.

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Pamkae, We appreciate you taking the time to leave a review about our property and letting us know as well about the AC being so cold. I want to apologize about that and we will work on that issue. Thank you for utilizing all of our facilities as well. I am glad that you and your family enjoyed our hotel.... More 

Phoenix, Arizona
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 7, 2015

We stayed one night while traveling. Check in was fast. The room was clean, quiet and modern. Very comfortable beds. Kids loved the pool. Breakfast had an abundance of selections including hot food. Would stay again.

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

chaulkdust2009, Thank you for the feedback and leaving such a thorough review. It seems like you liked every aspect of our hotel and are very proud of that. We are also glad your children enjoyed our beautiful indoor pool. Thank you for your time. Take care and be safe. Sergio Guadian General Manager More 

Los Angeles, California
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 1, 2015

I recently stayed at this Holiday Inn and had an overall good experience. The hotel is in a good area with lots to do in the surrounding areas. The rooms were a bit dated but clean and comfortable. The staff was nice and professional. I would stay at that hotel again.

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Manuel S, Thank you for choosing our property during your stay in El Paso and I'm proud that you gave us such a high rating. Thank you for your time and business. Take care and be safe. Sergio Guadian General Manager More 

el paso
1 review
1 of 5 stars Reviewed March 5, 2015

I drove 4 1/2 hours to be in town for a meeting and checked in with no problem, I thought. The afternoon shift girl, Dane Na (as she has printed on her id checks me in and ups the price. I was confirmed a room with one bed for one night. She stated she would not give me the quoted... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

caguirre, I do apologize about the issue that you encountered during your stay. I do wish we could have resolved the issue better to accommodate you. I really do wish your trip would have been better. I will be getting with the FD agent who assisted you and together we will make sure your next visit is much better. Thank... More 

1 review
5 of 5 stars Reviewed March 3, 2015 via mobile

Our trip was unexpected when we arrived it was before check in ,they were able to accommodate us ,also Olivia at the mini bar was very attentive. The following morning for breakfast I believe his name was Albie was very prompt and friendly

Was this review helpful? Yes
Holiday Inn Exp... E, Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

DoubleDutch_5 Thank you for the great review. We do appreciate your business. We hope to see you next time you are in El Paso. Take care and be safe. Sergio Guadian General Manager More 

Austin
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 14, 2015

I travel a lot for work and I would recommend looking at other options if you are planning an extended stay in El Paso. One reason is that the rooms are not equipped with a refrigerator. While not a deal killer for one night, if you travel and stay in the area for longer than that, a fridge is a... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Dejase1, Thank you for the kind review Sir. We do appreciate you leaving some comments about what we can do to better our hotel like the WIFI. You seem to be a frequent traveler and appreciate you opinion. Take care and be safe. Sergio Guadian General Manager More 

Phoenix, Arizona
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

We stay almost exclusively at HI Express. This one is typical. Clean, comfortable and good breakfast. No problems. No microwave of fridge. Hate their showerheads. No water comes out of the center. When checking in I was told that they would no longer honor my Govt. Law enforcement discount. The front desk clerk said they would only honor in state... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

DBAX, Thank you for taking the time to leave a review. we will take your comments and use them to better our service. I know you had a few discrepancies but do hope you will give us a chance to make your next stay better. take care and be safe. Sergio Guadian General Manager More 

Lochcarron, United Kingdom
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed January 17, 2015

I was helping my friend move from LA to Florida, so we had a car full of items to be taken in each night for safety. On arriving at reception I explained the reason for requesting a ground floor room, the one that had been allocated was immediately changed to one just around the corner from reception, with the car... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Fuartholl, Thank you for taking the time to leave a review. We are glad you got to enjoy our hotel as you visited with friends. Next time you are in El Paso please know we would love to have you as our guests again. Take care and be safe. Sergio Guadian General Manager More 

Windsor colo
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 23, 2014

Nice hotel....friendly staff.......clean....good rooms. With tax over $200 per night. No way in the world it is worth that in El Paso when similar properties are half as much. However my friends were tired and picked the first property they saw.

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

GaryinColorado, Thank you for taking the time to write a review about your stay. We do apologize about any shortcomings we may have displayed. We do hope you choose our hotel next time you are in El Paso so that we may better serve you. Thank you again and be safe. Sergio Guadian General Manager More 

Albuquerque, New Mexico
Level Contributor
153 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed October 3, 2014

We stayed here on a weekend in Las Cruces, NM when there were no rooms to be had in Las Cruces due to the big game weekend at the university. We needed easy access to the Interstate to go back and forth from Las Cruces that weekend, and the Holiday Inn Express off I-10 East was perfect in every way... More 

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

MaryEllenO54, Thank you for a very kind and thorough review. We do appreciate you taking the time to leave such a carefully written review. It makes us proud that you would write so highly of our property. We do hope to see you again in the future during the Miner- Aggie games. Have a great day and be safe. Sergio... More 

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