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All 77 El Paso hotels

Holiday Inn Express Hotel & Suites I-10 East

2.5 of 5 Hotel   |   11825 Gateway Blvd West, El Paso, TX 79936
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Ranked #26 of 77 hotels in El Paso
A recent review
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51 people have reviewed this hotel

Traveler rating
    19
    18
    5
    3
    6
See reviews for
11
7
7
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

From checkin to check out everything was great. The night shift guy was very polite and was efficient with helping us with keys and a prompt check in. Pool area was clean, vending machines are on all floors, and the room was very comfortable. No problems with internet connection either. Thanks!

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Elseinutah, Thank you for the compliment about the gentleman who checked you in. He is indeed a great representative of how we do business here. We are glad to have had you as our guest and look for to serving you in the future. Thank you and be safe. More

Phoenix, Arizona
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 4, 2014 via mobile

Comfortable and clean. Great pillows and shower. The only problem was the wifi. Could not connect. Ipad would not even detect a signal. When we mentioned it to the front desk in the morning, they advised that they had numerous complaints and comped us 5000 points! Would return in a heartbeat.

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Dbax, We appreciate you giving us the chance to make or wrong right. Our Wifi is stronger than ever now and hope you get a chance to try it out. Thank you and be safe. More

Rio Rancho
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 30, 2014

Location is convenient to I-10 at 11825 Gateway Blvd West, this is a great hotel. Friendly staff, immaculate and large rooms. We had the King Executive Suite. They had an electric plug console on the desk for convenience. The internet connection was easy to use and fast. Breakfast was great, a huge selection and it was all good. I love... More

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Paul J, Thank you for your kind and thorough review of our hotel.. We really appreciate hearing an outsiders view of our hotel.. We pride ourselves on service and cleanliness and hope to accommodate you in the future. Thanks and be safe. More

Lucerne, Switzerland
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 26, 2014

The hotel is not bad - stayed already a few times there. Comfortable bed, clean and easy Internet access in the Lobby. I had a room in the far end in the 4th floor. The wLan did not work there. It seemed to me I had the centralised bathroom ventilator close to my room. It was extremely noisy. A bit... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Dear Nufi2010, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Goodyear, Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 15, 2014

My husband and I stayed there on a family. The room was decent and the bed very good. I have to say that is where the good things ended. The bathroom lights flickered, bussed and went off a couple of times, the sink did not drain properly and the shower head spewed everywhere but where it shoud. There was no... More

Was this review helpful? Yes 2
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Sorry about the issue. It was an HBO channel and we understand your concern. I called you and e mailed you to apologize about the situation. We must have missed each other. More

Fabens, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 7, 2014

Hotel room was decent but could have used a deep clean. Bathroom had a lot of hair built up in cracks and crevices. Biggest complaint...Their "Indoor Heated Pool" was FREEZING!!! I don't mean 'Whew, that's chilly'...I mean my lips turned blue within 5 minutes! When I mentioned it to the desk, he replied with, "Yeah, we've heard that before." Not... More

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Thank you for taking time to review. I apologize about the pool. We are working on the temp and hope your next stay is much better. More

Colorado Springs, Colorado
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2013

Internet was fast. Breakfast is ok no complaints. I do not eat the hot breakfast just oatmeal and bread because no matter what hotel they all are bad for hot food. In a great location for food. I stayed 2 nights. I came in after cleaning and found they had only picked up a piece of food I dropped on... More

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Justin H., We are so happy you enjoyed our hotel and apologize about the floor. More

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013 via mobile

I stay here a lot for work. Great location on the east side, near lots of restaurants and shopping. There is a theatre nearby too. Hotel is clean and kept up well, and the staff is GREAT. They are all very helpful and attentive. The staff are really friendly and call me by name since I visit so often. They... More

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Thank you for the kind words. We are glad you chose our hotel for many years. More

San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2013

If you need to be in eastern El Paso, this is a great stay for the price. We had the executive room which was big and the bed was super comfortable. Only complaint was the shower. The pressure was weak and "max hot" was still a bit cold. The staff are very friendly there and the free breakfast was nice.

Was this review helpful? Yes
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

CREN1992, Thank you for your feedback. We do like hearing the good and also the constructive. We are happy with the fact you loved the space and comfort of the room. However I do apologize about the weak pressure. We will be looking into this. Thank you for your time and be safe!! More

Albuquerque, NM USA
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 21, 2013 via mobile

We would absolutely stay here again. The service was friendly and the whole place was extremely clean. Nice indoor pool and hot tub. Breakfast was great, including two kinds of eggs, pancakes, biscuits and gravy, and sausages in addition to the usual yogurts and pastries. The suite was large, very comfortable for a family of four. The beds were very... More

Was this review helpful? Yes 1
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

NMmama, Why thank you very much!! I am glad you and you and your young family. I am extremely proud of our staff for making your stay so pleasant. We do hope to see you again. Be safe. More

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Additional Information about Holiday Inn Express Hotel & Suites I-10 East

Also Known As:
Holiday Inn Express Hotel And Suites i-10 East
Holiday Inn El Paso
El Paso Holiday Inn
Address: 11825 Gateway Blvd West, El Paso, TX 79936
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 77 hotels in El Paso
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites I-10 East 2.5*
Official Description (provided by the hotel):
Whether you are traveling to El Paso for business or taking a much-deserved vacation, you demand more than just the amenities of home. You deserve tranquil and comfortable rooms, a professional, yet luxurious atmosphere, unsurpassed service, and elegant accommodations. No matter what brings you to the Holiday Inn Express Hotel & Suites El Paso I-10 East, your room is your personal retreat. Luxuriously decorated guest rooms and suites with a 42 plasma TV, pillow top beds and granite vanity will have you relaxed in no time. At the Holiday Inn Express Hotel & Suites El Paso I-10 East your lodging, service and convenience needs are met, and exceeded, without exception. Traveling on business? The Holiday Inn Express Hotel & Suites El Paso I-10 East is the ideal destination. Imagine having all the space and tools you need for business, high-speed Internet, a specialized work area in your room and plenty of electrical outlets. A business center dedicated to our business travelers is also available.Traveling for pleasure? Enjoy Border Shopping at its finest - We are just minutes away from the Zaragoza Port of Entry into Juarez, Mexico as well as easy freeway access to El Paso s newest shopping district, The Outlet Shoppes.The best of El Paso is awaiting you at the Holiday Inn Express Hotel & Suites El Paso I-10 East! Welcome home. ... more   less 
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