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All 80 El Paso hotels

Hilton Garden Inn El Paso/University

3.0 of 5 Hotel   |   111 West University Avenue, El Paso, TX TX 79902
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Ranked #6 of 80 Hotels in El Paso
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed January 17, 2013
tve7 Torrance, California
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265 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn El Paso/University
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Torrance, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 17, 2013

Stayed here 1 night for business. Room was clean, but I hate those square pillows. Who uses square pillows? Fitness room was ok for a small hotel. Weights, a couple of treadmills and other cardio machines. Within walking distance of UTEP and lots of restaurants.

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Dallas, TX
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed December 25, 2012

I'm Hilton Diamond, so I stay at a lot of HGI's. One of the main reasons HGI's beat Marriott Courtyards is on the bed: the pillows and the comforter. Pillows & comforter at HGI--nice, fluffy (usually). At Courtyards: very thin blanket/comforter thingy will leave you freezing, and the smelly, square 'pillows' packed with foam lumps won't do much for your... More

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you for your comments. We appreciate your business. I hope in the future, we can go from good to great. Please let me know if there is anything we can do to assist you. Best Regards Michelle Kaip General Manager More

Las Cruces, New Mexico
Top Contributor
64 reviews 64 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 3, 2012

Immediately greeted by a front desk lady that was less than bored of me during our 5 second conversation. A conversation that consisted of: "name? here you go" then i was handed 2 keys. I was clueless as to which entrance was quickest to my room, parking, the location of my room, breakfast or anything. The bar takes up the... More

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for the issues you experienced. Sincerely Michelle Kaip... More

El Paso, Texas
Top Contributor
406 reviews 406 reviews
31 hotel reviews
189 helpful votes 189 helpful votes
5 of 5 stars Reviewed November 7, 2012

This wonderful hotel has been the site for the Youth Leadership Forum (organized by Rick, Josue & volunteers), held every fall, usually late October/Early November, this time 02-04NOV2012. I have never seen this hotel when it wasn't super clean, sanitary, friendly, and ready for guests. Sometimes I have motored here, but on other occasions, my Doublevision has been my mode... More

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

What more can I say, but thank you for sharing you wonderful comments. Sincerely Michelle Kaip General Manager More

Lubbock, Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 26, 2012

This hotel has excellent customer service. The staff is friendly, polite, and respectful. The restaraunt area is well-appointed and the menu is very good for a quick meal. The location is superb with many quirky college eating and drinking establishments within walking distance. The rooms are clean and well-maintained. Parking is free and easily accessed. Nothing but the best from... More

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Tampa, Florida, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 26, 2012 via mobile

This was my first trip to El Paso and I wasnt sure of what to expect. But this hotel exceeded all of what I would generally think of for an "inn." Everything seemed new; the decor, carpet, furniture, etc. The hotel felt clean and looked clean. The bed was amazing; it was the best sleep I'd had in days. Breakfast... More

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you so much for your nice comments. I was glad to hear you enjoyed our breakfast. Our Chef's work very hard to provide a high quality breakfast. We hope to see you again here in El Paso and at the Hilton Garden Inn El Paso/University. Best Regards Michelle Kaip General Manager More

Barnegat NJ
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 11, 2012

I stay at this hotel a lot (over 50 days a year). The staff is great. The new corporate food menu is pretty basic. It gets old very quickly. The good news is, there are a lot of places to eat within walking distance. The rooms are kept pretty clean, no real complaints. However the internet is horrible !!!! It... More

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you for your feedback. I have requested an audit on our internet service. We upgraded our service and should be getting good speed. Since you mentioned that the problem seems to be worse over the past few months, I will check to see if there was anything we can do to improve this serious issue. We... More

Tucson, Arizona
Top Contributor
51 reviews 51 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 8, 2012

This is a great hotel for a great price. It is located a short walk from many restaurants and is practically next door to the campus at UTEP. The hotel has ample free parking with many covered spots. It's aperfect business hotel. Their breakfast buffet is about $11 but there are many other good choices just a short stroll from... More

Was this review helpful? Yes 1
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you very much for your nice review. We always strive to exceed our guest expectations. We will look forward to having you back again. Best Regards Michelle Kaip General Manager More

Top Contributor
65 reviews 65 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 29, 2012

I have been staying at this hotel at least once a week each month for the past year. HGI is a welcoming environment for the well traveled. The staff is beyond friendly. Recently they assisted me with some personal business requiring scanning and e-mailing of documents. They go out of their way to remember your preferences for food, wine and... More

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Valued Guest - Thank you for your review. It is a pleasure to hear that our staff at the hotel took such good care of your needs. I will personally extend your thanks to Scott for his efforts. We will look forward to having you back with us in the future. Best Regards Michelle Kaip General Manager More

Zurich, Switzerland
Top Contributor
109 reviews 109 reviews
32 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed September 13, 2012

Love this place, the downside is that there is no free breakfast. the rooms are all new and nicely decorated and so far it has been quiet. You have to watch the front desk if you come with a pre paid reservation, as I have been charged twice more then once and not sure why they can't get that straight... More

Was this review helpful? Yes
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you for taking time to review our hotel. I am glad to hear you enjoy our property. I am sorry that our billing on pre paid reservations is not handled well. I will speak with our front desk supervisor to address training that can improve this element. I would also like to recommend our bed and... More

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Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX TX 79902
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn
Hotel Style
#3 Business Hotel in El Paso #3 Romantic Hotel in El Paso #4 Family Hotel in El Paso

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