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All 78 El Paso hotels

Hilton Garden Inn El Paso/University

3.0 of 5 Hotel   |   111 West University Avenue, El Paso, TX TX 79902
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86%
Ranked #5 of 78 hotels in El Paso
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 2, 2012
Alex F Chihuahua, Mexico
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238 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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There are newer reviews for Hilton Garden Inn El Paso/University
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Chihuahua, Mexico
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 2, 2012

Tired of hotels where you can hear your neighbor flushing the toilet or walking across the room? This is a good choice to rest after a long drive, shopping day or work meetings. Of course, rate is above any road-hotel, but when you got to sleep without questioning much the bill, this is it. Look for the weekend rate.

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Washington Dc, District Of Columbia
Contributor
17 reviews 17 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 2, 2012 via mobile

One of the nicer Garden Inns, the staff was always courteous and helpful. There are plenty of restaurants and shopping nearby with quick accessibility to the interstate (10/54).

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Paradise, CA
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 1, 2012

Easy walking distance to the Sun Bowl stadium. Plenty of restaurants from fast food to ethnic, bbq, etc in the neighborhood. Located on corner of an entrance to the campus. Close by the free hotel shuttle to convention center and downtown businesses. Free Airport shuttle. Hotel is typical very nice HGI, clean modern, with all the amenities we expect from... More

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Boulder
Top Contributor
99 reviews 99 reviews
57 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed December 8, 2011

Good, one night stay for a meeting on campus. Was able to check in at 11am, good room and excellent breakfast in the morning. The breakfast is advertised as $12, but you can get a $8 version without eggs and bacon. Overpriced for the city it's in! Would stay here again.

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Rapid City, South Dakota
Contributor
12 reviews 12 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 30, 2011

I stayed for 4 nights on business. The windows don't open, so no fresh air. The knob on the iron was broken. The in-room coffee was horrifying. Some rooms can be booked with a "room plus breakfast" rate. I asked if I could have that rate and was told "no." A colleague called after me and was allowed to have... More

Was this review helpful? Yes 2
Vancouver
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 7, 2011

I stayed here for four nights during a conference at the University of Texas at El Paso. It's just on the edge of the university grounds and easily walkable. I found it very comfortable and affordable. The breakfast buffet was great and the staff were always so friendly. For example I had a few free hours and wanted to do... More

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Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 5, 2011

As a Hilton Diamond member I have become accustomed to a higher level of service. That service was certainly not present at this property. I liked the location and the room but the front desk treated me like "just another guest." When I asked for a restaurant recommendation they guided me to a hamburger joint. I am not Donald Trump... More

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Huntsville, Alabama
Top Contributor
147 reviews 147 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 23, 2011

I have been coming to this HGI for the past 5 or 6 years whenever I have business in El Paso. The entire staff could not be nicer if they tried. Accommodations are always impeccable and the free morning breakfast is the best deal in town. Management is very user friendly and always seems eager to work with you on... More

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Oklahoma
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 7, 2011

This property is a little older, but stillin very good condition. One reviewer said the hall carpets were bad. They are used, but still clean and not nasty at all. The rest of teh hotel, is in very good condition, and the room was clean ans superb. We didn't buy the breakffast, but since we are gold honors membvers, they... More

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Lorenzo F, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Ponyman1, "Thank You" very much for your positive comments! The HGI El Paso has been open for over 5 years now and we have been fortunate that the property has aged well. We have many plans for updating the property to include new carpeting in all our public areas (in 2012) and a newly remodeled fitness center in winter (2011).... More

New York
Top Contributor
55 reviews 55 reviews
29 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed July 28, 2011

This is a fne basic hotel - the technology all works, the rooms are well equipped and clean, the food is better than average but not great. The staff is exceptionally nice, especially Rudy, the gentleman who does many of the airport pick ups and drop offs. And the hotel is less than .5 miles from a few blocks that... More

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Lorenzo F, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest, I appreciate the comments you posted about the HGI El Paso. We are committed to providing great customer service and a clean and operational product to our guests. I am glad to hear that Rudy went above and beyond to deliver on that promise. I will definately pass let him know that he was recognized! While we are... More

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Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX TX 79902
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Romantic Hotel in El Paso #3 Business Hotel in El Paso #5 Family Hotel in El Paso
Hotel Class
Official Description (provided by the hotel)
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
Number of rooms
200

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