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Hilton Garden Inn El Paso/University

Certificate of Excellence
3.0 of 5
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111 West University Avenue, El Paso, TX TX 79902
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Hilton Garden Inn El Paso/University
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Ranked #7 of 81 Hotels in El Paso
Certificate of Excellence
A recent review
4 of 5 stars Reviewed July 30, 2014
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343 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn El Paso/University
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Mexico
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 30, 2014

This hotel is located near to La Mesa St., one of the largest streets in El Paso, that's why it can take you from downtown to the Outlets outside the city. The hotel is very pretty, with a very beautiful lobby. The rooms are also very nice, it's not very big but it has comfortable beds and a very nice... More 

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Austin, Texas
Level Contributor
98 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed July 30, 2014

So I've been staying in El Paso while traveling for a couple years and I didn't know about this hotel, so I usually stayed at the Doubletree. The Doubletree has been showing some wear lately, so I decided to try the Hilton Garden Inn. I was impressed with the HGI's newness (especially the lobby areas-- rooms are okay but seem... More 

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El Paso, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 28, 2014

We stayed here for two nights on our way out of El Paso. We live here and relocating to another state. The location is awesome right in the heart of Kern Place. It is walking distance to great dining and great watering holes!! Great customer service especially from Carlos, it was late and our daughter wanted cereal so he went... More 

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Midland, United States
1 review
4 of 5 stars Reviewed July 25, 2014

I loved staying here! The only drawback was the internet service. I was not able to sign onto the internet as a Rewards member. And the internet was difficult to get. The breakfast was great, I just think the staff should inform all the diners of what is availble on the breakfast buffet.

Review collected in partnership with Hilton Garden Inn

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Macon, Georgia
Level Contributor
278 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed July 23, 2014

Arrived too early to check in and the desk agent recommended lunch at the restaurant which turned out just fine to eat and then my room was ready. Had time to enjoy the outdoor pool and walk around UTEP which is adjacent to the hotel. The restaurant was so good at lunch I took advantage of it for every meal... More 

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Las Vegas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 19, 2014

My wife and I travel a a fair amount. I used to travel much more for almost 15 years in software sales and marketing. We like Hilton properties and have had great success with them many, many times. This was not the case from the moment we went to check in for the first of our four day stay. We... More 

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 18, 2014

Overall, I had a great experience and if you are traveling to El Paso, I would recommend this hotel for you stay. Pros: 1) Great location. There are a lot of restaurants that are in the area and they are all in walking distance if you don't have a car. 2) The staff are all very friendly and professional 3)... More 

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Highland, California
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 10, 2014

Stayed here a couple of weeks ago and this place was perfect. we had a large group and they had all of our keys ready when we got there and held the restaurant open longer for us since we had just drove up from Albuquerque and we had no lunch and that night after our show they held the bar... More 

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Kettering
1 review
5 of 5 stars Reviewed July 10, 2014

What a nice place. While moving my son into his dorms, our family stayed at the Hilton Garden (University) Hotel. BEAUTIFUL !! The bed and pillows were so comfortable, the room clean and bathroom nice and bright. We will definitely be back and GO MINERS !!!

Review collected in partnership with Hilton Garden Inn

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Todak, United States
1 review
4 of 5 stars Reviewed July 10, 2014

The best part of my room was the mini-fridge, which allowed me to keep my bottles of beer ice cold. The bartender was also top-notch.....she was attractive, very friendly, and attentive to our beverage needs. The shuttle bus drivers were also exceptional. They gave us information on the best bars and restaurants in the city, and told us to stay... More 

Review collected in partnership with Hilton Garden Inn

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