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All 79 El Paso hotels

Hilton Garden Inn El Paso/University

3.0 of 5 Hotel   |   111 West University Avenue, El Paso, TX TX 79902
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Ranked #6 of 79 Hotels in El Paso
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 5, 2014
Adejimi A Chicago. Ilinois, United States
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253 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn El Paso/University
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Windom, Minnesota
Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 7, 2014

I'm very disappointed with the Hilton Garden Inn because they didn't honor my late check-in. After our wedding, my new husband and I arrived to check in around 2:00 a.m., but we were told we couldn't check-in because it was technically the next day (our reservation was for Saturday and we arrived on Sunday). When I asked if there were... More

Was this review helpful? Yes 1
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Lesley - Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent visit. I will follow up with my team immediately to ensure we take all necessary steps to make... More

Chicago. Ilinois, United States
2 reviews
4 of 5 stars Reviewed August 5, 2014

I have had great experience staying at the Hilton Garden Inn in El-Paso Texas and St. Louis, Missouri. The staff are courteous, helpful and hardworking. The rooms and bathrooms are spacious and clean. Their meals are also great and I will always highly recommend the brand to friends and associates.

Review collected in partnership with Hilton Garden Inn

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Mexico
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 30, 2014

This hotel is located near to La Mesa St., one of the largest streets in El Paso, that's why it can take you from downtown to the Outlets outside the city. The hotel is very pretty, with a very beautiful lobby. The rooms are also very nice, it's not very big but it has comfortable beds and a very nice... More

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Austin, Texas
Top Contributor
85 reviews 85 reviews
85 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 30, 2014

So I've been staying in El Paso while traveling for a couple years and I didn't know about this hotel, so I usually stayed at the Doubletree. The Doubletree has been showing some wear lately, so I decided to try the Hilton Garden Inn. I was impressed with the HGI's newness (especially the lobby areas-- rooms are okay but seem... More

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El Paso, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 28, 2014

We stayed here for two nights on our way out of El Paso. We live here and relocating to another state. The location is awesome right in the heart of Kern Place. It is walking distance to great dining and great watering holes!! Great customer service especially from Carlos, it was late and our daughter wanted cereal so he went... More

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Midland, United States
1 review
4 of 5 stars Reviewed July 25, 2014

I loved staying here! The only drawback was the internet service. I was not able to sign onto the internet as a Rewards member. And the internet was difficult to get. The breakfast was great, I just think the staff should inform all the diners of what is availble on the breakfast buffet.

Review collected in partnership with Hilton Garden Inn

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Chicago, Illinois
Top Contributor
236 reviews 236 reviews
126 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed July 23, 2014

Arrived too early to check in and the desk agent recommended lunch at the restaurant which turned out just fine to eat and then my room was ready. Had time to enjoy the outdoor pool and walk around UTEP which is adjacent to the hotel. The restaurant was so good at lunch I took advantage of it for every meal... More

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Las Vegas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 19, 2014

My wife and I travel a a fair amount. I used to travel much more for almost 15 years in software sales and marketing. We like Hilton properties and have had great success with them many, many times. This was not the case from the moment we went to check in for the first of our four day stay. We... More

Was this review helpful? Yes 1
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up... More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 18, 2014

Overall, I had a great experience and if you are traveling to El Paso, I would recommend this hotel for you stay. Pros: 1) Great location. There are a lot of restaurants that are in the area and they are all in walking distance if you don't have a car. 2) The staff are all very friendly and professional 3)... More

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Highland, California
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 10, 2014

Stayed here a couple of weeks ago and this place was perfect. we had a large group and they had all of our keys ready when we got there and held the restaurant open longer for us since we had just drove up from Albuquerque and we had no lunch and that night after our show they held the bar... More

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Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX TX 79902
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn

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