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All 79 El Paso hotels

Hilton Garden Inn El Paso/University

3.0 of 5 Hotel   |   111 West University Avenue, El Paso, TX TX 79902
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86%
Ranked #5 of 79 hotels in El Paso
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
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245 people have reviewed this hotel

Traveler rating
    137
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
All across the USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have traveled for work 50 weeks a year for more than 15 years, and I have been staying at this property 4 nights a week since just before Christmas. This is one of the better ones. The front end staff -- front desk, bell staff and van drivers -- is excellent, always friendly and quite helpful. The rooms have... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Great hotel, clean, nice pool. But Guillermo, the Front Desk attendant makes your stay so pleasant. Excellent location for walking to UTEP and a short drive to all the shopping and dining on Mesa. Give this young man a raise!

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Windom, Minnesota
Contributor
19 reviews 19 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm very disappointed with the Hilton Garden Inn because they didn't honor my late check-in. After our wedding, my new husband and I arrived to check in around 2:00 a.m., but we were told we couldn't check-in because it was technically the next day (our reservation was for Saturday and we arrived on Sunday). When I asked if there were... More

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Lesley - Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent visit. I will follow up with my team immediately to ensure we take all necessary steps to make... More

Chicago. Ilinois, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I have had great experience staying at the Hilton Garden Inn in El-Paso Texas and St. Louis, Missouri. The staff are courteous, helpful and hardworking. The rooms and bathrooms are spacious and clean. Their meals are also great and I will always highly recommend the brand to friends and associates.

Review collected in partnership with Hilton Garden Inn

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Mexico
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located near to La Mesa St., one of the largest streets in El Paso, that's why it can take you from downtown to the Outlets outside the city. The hotel is very pretty, with a very beautiful lobby. The rooms are also very nice, it's not very big but it has comfortable beds and a very nice... More

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Austin, Texas
Top Contributor
77 reviews 77 reviews
77 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So I've been staying in El Paso while traveling for a couple years and I didn't know about this hotel, so I usually stayed at the Doubletree. The Doubletree has been showing some wear lately, so I decided to try the Hilton Garden Inn. I was impressed with the HGI's newness (especially the lobby areas-- rooms are okay but seem... More

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El Paso, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for two nights on our way out of El Paso. We live here and relocating to another state. The location is awesome right in the heart of Kern Place. It is walking distance to great dining and great watering holes!! Great customer service especially from Carlos, it was late and our daughter wanted cereal so he went... More

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Midland, United States
1 review
4 of 5 stars Reviewed July 25, 2014

I loved staying here! The only drawback was the internet service. I was not able to sign onto the internet as a Rewards member. And the internet was difficult to get. The breakfast was great, I just think the staff should inform all the diners of what is availble on the breakfast buffet.

Review collected in partnership with Hilton Garden Inn

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Chicago, Illinois
Top Contributor
235 reviews 235 reviews
125 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed July 23, 2014

Arrived too early to check in and the desk agent recommended lunch at the restaurant which turned out just fine to eat and then my room was ready. Had time to enjoy the outdoor pool and walk around UTEP which is adjacent to the hotel. The restaurant was so good at lunch I took advantage of it for every meal... More

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Las Vegas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 19, 2014

My wife and I travel a a fair amount. I used to travel much more for almost 15 years in software sales and marketing. We like Hilton properties and have had great success with them many, many times. This was not the case from the moment we went to check in for the first of our four day stay. We... More

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MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up... More

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Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX TX 79902
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Business Hotel in El Paso #5 Family Hotel in El Paso
Hotel Class
Official Description (provided by the hotel)
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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