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All 78 El Paso hotels

Residence Inn El Paso

3.0 of 5 Hotel   |   6355 Gateway West, El Paso, TX 79925
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76%
Ranked #28 of 78 hotels in El Paso
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Kmguam Tamuning, Mariana Islands
  • Overview
  • Reviews (71)
  • Photos (35)
  • Amenities
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  • Room tips (14)
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71 people have reviewed this hotel

Traveler rating
    33
    20
    12
    1
    5
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21
7
5
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Tamuning, Mariana Islands
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were traveling from Phoenix to El Paso and stayed in a suite with a kitchenette and two bed rooms with queen size beds. The beds have great mattresses and we slept well. Dinner and breakfast was included. They served brat worth and salad for dinner and for breakfast: sausage, eggs, muffins, fruit, cereal, etc. It was tasty and hit... More

Was this review helpful? Yes
Kannapolis, North Carolina
Top Contributor
73 reviews 73 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was very clean, very friendly staff....from the front desk to the maids. The breakfast was amazing. They have fresh scrambled eggs, turkey canadian bacon, a sausage scramble with peppers and onions....yummy. All kinds of juices, muffins, bagels, etc.... Need I say more? Just go ahead and stay here.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Theresa F: Thank you for the great feedback and review we received from you. We were thrilled your stay with us was exceptional and hope we get to serve you again in the near future. In the meanwhile wishing you Safe Travels! More

Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Checked in at 6:30 pm. No towels in either bathroom. Took over a hour to get this resolved. No sheets for the pull out sofa bed. We spilled a little water from our cooler on the kitchen floor. Cleaned up the water with paper towels which turned them black. Swimming pool had no towels for guest to use. Breakfast area... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Troy E: Thank you for your feedback. I am so sorry to hear you did not find everything to your satisfaction. Please be assured your concerns have been addressed and brought to our housekeeping's attention to avoid not having towels as well as making sure the kitchen floor is mopped properly in the future. In regards to the points... More

Waco, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed for one night while attending a burial service at Fort Bliss and the staff wowed us every time we turned around. The personnel at the front desk went out of their way and even had the sales manager help with boarding passes in a rush. The housekeepers were friendly and respectful. To top it off the gal working breakfast... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Dina D: First I am sorry to hear you had to come to El Paso for such a sad occasion. I am glad we were able to make your stay a pleasant one and were got to "wow" you. All our guest feedback is shared with the staff and everybody was pleased you enjoyed your stay at our hotel.... More

San Jose, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed at this property to attend my son's graduation from UTEP. The staff was very friendly and helpful. Our two bedroom suite was immaculate. It is located just minutes from the airport, shopping, movie theaters, and restaurants. Everything you need or want nearby when traveling. One thing that they may want to consider adding is an airport shuttle. Graduation as... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Mary J: Thank you so much for your nice comments and ratings in regards to your stay at our hotel. We appreciate your feedback and hope we will be able to serve you again in the near future. In the meanwhile wishing you Safe Travels! More

Broomfield, Colorado
Top Contributor
63 reviews 63 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed for a quick trip to El Paso. Nice location close to airport and the office I was visiting. The building looks well kept and clean and I appreciate that. The service was outstanding. Everyone met you with a smile and friendly greeting. That really makes a difference when traveling! The rooms were clean and spacious. It was very comfortable.... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Elena C: Thank you so much for taking the time to write a review. We appreciate your nice comments you made about our hotel and staff. It is always a pleasure serving our guest's and making sure there stay is a great experience. Hope to serve you again soon. In the meanwhile wishing you safe travels! Warm regards, Heidi More

Asheville, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 9, 2014

In January, I began staying Residence Inn El Paso, and returned each week until the beginning of May. CUSTOMER SERVICE: Two of the best things about this hotel are Karla and Ivan at the front desk. Also, Silva from housekeeping and Lisa in the sales office have gone above and beyond to make my stay enjoyable. Overall, I experienced the... More

Was this review helpful? Yes 1
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Rachel M: Thank you so much for your nice comment about our hotel and some of our staff members. We truly appreciate your kind words and looking forward serving you soon again. In the meanwhile wishing you Safe Travels! More

Albuquerque, New Mexico
Top Contributor
53 reviews 53 reviews
34 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 7, 2014

The Residence Inn is nice. The room was as expected for most Residence Inn hotels. No free wine/beer at Manager's hour (just FYI). In fact the happy hour's food was below average compared to the many other Residence Inns I have stayed at. The biggest issue is the noise from I-10. Had to turn on the AC fan and cover... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear NMTraveler786: Thank you for your feedback. I am so sorry you did not find everything to your satisfaction due to the noise level you experienced and the experience you had at our social hour. We do serve beer during our social hour and was surprised you were not offered our complimentary beer. We are constantly striving to improve our... More

El Paso, Texas
1 review
4 of 5 stars Reviewed April 18, 2014

After a month of staying at this hotel,I really felt like part of the family. First of all Lisa, stuggled effortlessly to get my reservation, and the next thing the morning hostess seen I was leaving earlier then everyone else,so she started making me breakfast sandwiches and breakfast yogurts in the morning to start my day off right. It really... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear nissanman05: Thank you for your feedback and nice comment about our staff, especially Lisa and our breakfast hostess. We pride ourselves to make our guest's feel special and I am glad we succeeded. We hope to serve you again in the near future. Safe Travels! More

Saratoga, Wyoming
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2014

Great hotel for extended stay. Everything is about what you would expect from a Residence Inn. Nice clean rooms and good service. We've had a couple of extended stays at this hotel (over 30 days) and the staff has been terrific

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Rory G: Thank you so much for your feedback and especially the nice comment about our staff. We value you as our guest and want to make sure to provide a welcoming and clean environment for all our guest's. We hope to serve you again in the near future. In the meanwhile wishing you Safe Travels! More

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Additional Information about Residence Inn El Paso

Address: 6355 Gateway West, El Paso, TX 79925
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn El Paso 3*
Reservation Options:
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Also Known As:
Residence Inn El Paso Hotel El Paso
El Paso Residence Inn

35 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Come experience the Sun City at Residence Inn El Paso Hotel, the preferred choice of El Paso, TX hotels near El Paso Airport. Just minutes from the airport, University of Texas at El Paso, Fort Bliss and many area attractions, we're centrally located off I-10 between Airway and Geronimo. Our convenient location places you minutes from Boeing, Raytheon, Johnson Controls, Lear Corporation and Scientific Atlanta. Whether you're staying in El Paso for one night or one month, our extended-stay hotel in El Paso, TX caters to your every need. We offer spacious suites with separate living areas and fully equipped kitchens. Wake each morning to a delicious free breakfast buffet, and stay productive with free Wi-Fi and business services. For the kids, we offer the Nickelodeon Your Stay Program - a great way to help young travelers enjoy their stay. Pets are welcome, too (fee applies). Come experience the ambiance and neighborly charm of the finest El Paso suites at Residence Inn by Marriott El Paso, TX Hotel. ... more   less 
Number of rooms
96

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