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All 79 El Paso hotels

Residence Inn El Paso

3.0 of 5 Hotel   |   6355 Gateway West, El Paso, TX 79925
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75%
Ranked #30 of 79 Hotels in El Paso
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Buckeye2108 Belleville, Michigan
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75 reviews from our community

Traveler rating
    34
    22
    13
    1
    5
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22
7
5
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Belleville, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

GREAT location and, more importantly, SUPERB staff! I have been at this property for a week, and have a vantage point of time and also in observing the attitude of many staff members. In short, this is among the finest properties I have ever stayed at - a most responsive staff ( truly amazing front desk folks that go the... More

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Viera, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

This is my second time at this property in 3 years and it is considerably more travel weary than it was the last time. The staff is very pleasant and for the most part tries to be interested and accommodating but numerous issues took far too long and required multiple calls or visits to the front desk to be resolved.... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Bob F: Thank you for your feedback on your stay at our Hotel. Please accept my sincerest apologies in regards to the fridge going out and the about the taxi not being scheduled. We did purchase a new fridge to correct this issue immediately and I did address the taxi issue with my staff to prevent this from happening... More

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I work with Marriott in California while travel lunch to Texas I stayed here. Karla and Ivan at the front desk displayed to marriott name very well during my stay. Kind, and acted like they were employees of a full service hotel. A+

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Ttufan123: Thank you for taking the time to give us your feedback. Karla and Ivan were thrilled to read about your nice comments about their service. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Killeen
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 5, 2014

Excellent location right off of I-10. Ivan at the front desk was extremely personable, helpful and accommodating. He was there at 11 pm and also at 9 am! Rooms were clean. Quiet atmosphere. Slept soundly. Only suggestion- room 122 grout under soap holders in tub needs to be replaced due to mold.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear TXbeachmama: Thank you for your feedback and review. Especially thank you for your kind words in regards to Ivan. He was thrilled reading your review. I am glad you enjoyed your stay at the Residence Inn. My apologies for the soap dish caulking. I did report it to our engineer so we can correct it immediately. Thanks for bringing... More

Tamuning, Mariana Islands
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 24, 2014

We were traveling from Phoenix to El Paso and stayed in a suite with a kitchenette and two bed rooms with queen size beds. The beds have great mattresses and we slept well. Dinner and breakfast was included. They served brat worth and salad for dinner and for breakfast: sausage, eggs, muffins, fruit, cereal, etc. It was tasty and hit... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Kmguam: Thank you for your feedback and great tips. Thank you for the nice comment in regards to the staff and the amenities. Please accept my apologies in regards to the noise level you experienced during your stay. You did not indicate if we were able to move you to a different room so you can get a comfortable... More

Kannapolis, North Carolina
Top Contributor
83 reviews 83 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 20, 2014

This hotel was very clean, very friendly staff....from the front desk to the maids. The breakfast was amazing. They have fresh scrambled eggs, turkey canadian bacon, a sausage scramble with peppers and onions....yummy. All kinds of juices, muffins, bagels, etc.... Need I say more? Just go ahead and stay here.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Theresa F: Thank you for the great feedback and review we received from you. We were thrilled your stay with us was exceptional and hope we get to serve you again in the near future. In the meanwhile wishing you Safe Travels! More

Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 15, 2014

Checked in at 6:30 pm. No towels in either bathroom. Took over a hour to get this resolved. No sheets for the pull out sofa bed. We spilled a little water from our cooler on the kitchen floor. Cleaned up the water with paper towels which turned them black. Swimming pool had no towels for guest to use. Breakfast area... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Troy E: Thank you for your feedback. I am so sorry to hear you did not find everything to your satisfaction. Please be assured your concerns have been addressed and brought to our housekeeping's attention to avoid not having towels as well as making sure the kitchen floor is mopped properly in the future. In regards to the points... More

Waco, Texas
1 review
5 of 5 stars Reviewed July 10, 2014

Stayed for one night while attending a burial service at Fort Bliss and the staff wowed us every time we turned around. The personnel at the front desk went out of their way and even had the sales manager help with boarding passes in a rush. The housekeepers were friendly and respectful. To top it off the gal working breakfast... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Dina D: First I am sorry to hear you had to come to El Paso for such a sad occasion. I am glad we were able to make your stay a pleasant one and were got to "wow" you. All our guest feedback is shared with the staff and everybody was pleased you enjoyed your stay at our hotel.... More

San Jose, California
1 review
5 of 5 stars Reviewed June 30, 2014

Stayed at this property to attend my son's graduation from UTEP. The staff was very friendly and helpful. Our two bedroom suite was immaculate. It is located just minutes from the airport, shopping, movie theaters, and restaurants. Everything you need or want nearby when traveling. One thing that they may want to consider adding is an airport shuttle. Graduation as... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Mary J: Thank you so much for your nice comments and ratings in regards to your stay at our hotel. We appreciate your feedback and hope we will be able to serve you again in the near future. In the meanwhile wishing you Safe Travels! More

Broomfield, Colorado
Top Contributor
66 reviews 66 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed for a quick trip to El Paso. Nice location close to airport and the office I was visiting. The building looks well kept and clean and I appreciate that. The service was outstanding. Everyone met you with a smile and friendly greeting. That really makes a difference when traveling! The rooms were clean and spacious. It was very comfortable.... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Elena C: Thank you so much for taking the time to write a review. We appreciate your nice comments you made about our hotel and staff. It is always a pleasure serving our guest's and making sure there stay is a great experience. Hope to serve you again soon. In the meanwhile wishing you safe travels! Warm regards, Heidi More

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Additional Information about Residence Inn El Paso

Address: 6355 Gateway West, El Paso, TX 79925
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn El Paso 3*
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Also Known As:
Residence Inn El Paso Hotel El Paso
El Paso Residence Inn

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