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All 77 El Paso hotels

Residence Inn El Paso

3.0 of 5 Hotel   |   6355 Gateway West, El Paso, TX 79925
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77%
Ranked #27 of 77 hotels in El Paso
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
nissanman05 El Paso, Texas
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63 people have reviewed this hotel

Traveler rating
    29
    19
    10
    0
    5
See reviews for
18
7
5
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
El Paso, Texas
1 review
4 of 5 stars Reviewed 6 days ago NEW

After a month of staying at this hotel,I really felt like part of the family. First of all Lisa, stuggled effortlessly to get my reservation, and the next thing the morning hostess seen I was leaving earlier then everyone else,so she started making me breakfast sandwiches and breakfast yogurts in the morning to start my day off right. It really... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear nissanman05: Thank you for your feedback and nice comment about our staff, especially Lisa and our breakfast hostess. We pride ourselves to make our guest's feel special and I am glad we succeeded. We hope to serve you again in the near future. Safe Travels! More

Saratoga, Wyoming
2 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel for extended stay. Everything is about what you would expect from a Residence Inn. Nice clean rooms and good service. We've had a couple of extended stays at this hotel (over 30 days) and the staff has been terrific

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Rory G: Thank you so much for your feedback and especially the nice comment about our staff. We value you as our guest and want to make sure to provide a welcoming and clean environment for all our guest's. We hope to serve you again in the near future. In the meanwhile wishing you Safe Travels! More

Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

This hotel is not up to Residence Inn standards in my opinion.  I very much like Residence Inns and stay in them as much as possible. I travel almost every week. Room was kind of dirty when I checked in. One of the bathroom towels looked like it had been used to wipe up oil or grease, cleaned but stained. ... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Raddman: Thank you for taking the time to review our hotel on Trip Advisor. I am very disappointed that you were so dissatisfied with your stay with us here in El Paso. We at the hotel would like to speak with you personally about this situation and hope that you will give our hotel another try so we can... More

San Antonio, Texas
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 27, 2014

We stayed in a two bedroom suite - well laid out but a little old. My daughter loved the fireplace. Breakfast service was great, the front desk was not. I have status w/ Marriott and had requested a room away from the freeway - never a problem at another Marriott property down the street. Our first room was facing the... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Cliff J: Thank you for your feedback in regard to your recent stay at our hotel. Please accept my sincerest apologies that you did not find everything to your satisfaction. We strive to provide you with an excellent experience and try to accommodate all our guest requests. I am truly sorry that we could not move you into a... More

Colorado
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 25, 2014

Large extended family in town for funeral. Two bedroom suites were excellent. Good breakfast. Centrally located. Easy to find. Near shopping and restaurants. Very helpful and kind staff. Pool was great help with entertaining kids. Guest laundry excellent. Full kitchen and fireplace. Will stay here again in happier times. Our new favorite in El Paso.

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Westlope: Thank you so much for your kind words. We strive to provide excellent service to our guest's and appreciate your feedback. I am sorry for your loss and we hope to serve you again in the future on your visit to El Paso for a happier occassion. Wishing you Safe Travels! More

San Antonio, Texas
1 review
1 of 5 stars Reviewed January 8, 2014

nasty pool, rooms very dirty, and GM very rude. the hotel is horrible,the light fixtures in the room had visible dust very nasty, hair in the bed uffff horrible. the floor kitchenette was dirty and sticky, trash everywhere. i would never never choose this hotel again, i can't sleep. the bathtub dirty

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Sahara S. : Thank you for your feedback. My sincerest apologies for the cleanliness issues you encounter and please be assured that all will be addressed. In order to do further research on it I will message you for further information on your stay and to get details on which room and date you stayed so we can address... More

Carbondale, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 5, 2013

While the hotel itself was nice, the staff very helpful, and the breakfast good, I would never choose this hotel again, based on the noisy room we had. Even though we were exhausted from an 11 hour drive cross-country, it was impossible to fall asleep before 11pm, or sleep past 6am, due to the interstate noise. We got the last... More

Was this review helpful? Yes 1
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Patti D: Thank you for your feedback and suggestion. I am sorry to hear that you did not get a good nights sleep due to the noise from the freeway. Please let us know next time you will come to El Paso and we certainly be happy to accomodate you in a room on the back side of the... More

Rio Rancho
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 4, 2013 via mobile

We stayed for a weekend get a way with kids. The hotel itself is not horrible, I did find the overall cleanliness not the best I've seen. There was hair in the bathtub, the light fixtures in the room had visible dust, the counter and floor in the kitchenette was sticky. During our stay our trash was never dumped either.... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear SMBreezee: Thank you for your feedback. My sincerest apologies that you did not find everything to your satisfaction. I addressed all issues with our housekeeping department and breakfast staff. Thank you for bringing this to our attention. We hope to serve you again in the future to show you our improvement made. Safe Travels! More

Murphy, North Carolina, United States
1 review
5 of 5 stars Reviewed November 17, 2013

Great Stay, Staff Friendly, Helpful and Courteous, always a Good Morning, Afternoon or Evening. Need something its there in minutes. Room Clean, Clean, Clean and comfortable, Nice Pool area, BBQ in Courtyard Area. Good filling Breakfast and Dinner on Tuesday's, Wednesday's and Thursday's. Maybe not a five star luxury hotel, but staff and homeyness, make this a FIVE STAR in... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Pat K: Thank you so much for your kind words and feedback. Our entire team was thrilled to read your comments. We hope to see you again soon. Safe Travels! More

Senior Contributor
26 reviews 26 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 19, 2013 via mobile

Good place to stay. Friendly people. Not a luxury hotel nor high end, but still very comfortable. Happy hour is only Tues-Thurs. Breakfast is good but not luxury. Nice facilities and a good location. Kitchen does not have a stove but it does have a microwave and cook top. There is a BBQ by the pool.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Jrsimone: Thank you for your feedback. We do offer a variety of room types some with a cook top and others with a full stove if available. I am glad overall you enjoyed your stay. We hope to serve you again in the future. Wishing you safe Travels! More

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Additional Information about Residence Inn El Paso

Also Known As:
Residence Inn El Paso Hotel El Paso
Residence Inn El Paso Hotel
El Paso Residence Inn
Address: 6355 Gateway West, El Paso, TX 79925
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 77 hotels in El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn El Paso 3*
Official Description (provided by the hotel):
Come experience the Sun City at Residence Inn El Paso Hotel, the preferred choice of El Paso, TX hotels near El Paso Airport. Just minutes from the airport, University of Texas at El Paso, Fort Bliss and many area attractions, we're centrally located off I-10 between Airway and Geronimo. Our convenient location places you minutes from Boeing, Raytheon, Johnson Controls, Lear Corporation and Scientific Atlanta. Whether you're staying in El Paso for one night or one month, our extended-stay hotel in El Paso, TX caters to your every need. We offer spacious suites with separate living areas and fully equipped kitchens. Wake each morning to a delicious free breakfast buffet, and stay productive with free Wi-Fi and business services. For the kids, we offer the Nickelodeon Your Stay Program - a great way to help young travelers enjoy their stay. Pets are welcome, too (fee applies). Come experience the ambiance and neighborly charm of the finest El Paso suites at Residence Inn by Marriott El Paso, TX Hotel. ... more   less 
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