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All 80 El Paso hotels

Residence Inn El Paso

3.0 of 5 Hotel   |   6355 Gateway West, El Paso, TX 79925
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Ranked #30 of 80 Hotels in El Paso
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed September 26, 2014
nissanman05 El Paso, Texas
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78 reviews from our community

Traveler rating
    35
    22
    15
    1
    5
See reviews for
23
7
5
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

I like the hotel it is close to Ft. Bliss, Cielo vista mall and numerous restaurants. My only problem was the fact that I had bought my son a 50 peso coin for his coin collection and had left it at the hotel sitting on the dining table while at work. When I returned to the hotel that afternoon I... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Trip Advisor Member. Thank you for your feedback. I am sorry you did not find everything to your satisfaction and please accept my apologies for the missing coin. We pride ourselves for great customer service and I am sorry we failed you. We hope to serve you again in the near future and in the meanwhile wishing you safe... More

El Paso, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 26, 2014

I have been staying at this hotel for about two weeks now. I have stayed here before and had a great stay,but this time has so far been a different. Every time I have gone to wash my clothes the washers have been BROKE. So far two have been broken every week. The third one broke for a day or... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Nissanman05: Thank you for your feedback and review. You are correct we are awaiting parts for the new washers that are broken and working diligently on getting this resolved. I know it can be frustrating on waiting on a wash machine and want to thank you for you patient. We appreciate you as our guest and looking forward to... More

Bernalillo, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 24, 2014

This is our 1st trip to El Paso & we loved our stay & the great staff at the Residence Inn. Norma at the front desk had our 2 bedroom suite set aside for our late arrival. She attended to every thing we needed. Property was clean- pool was great. We took our teen granddaughter to the One Direction Concert.... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Dino1420: Thank you for your feedback and ratings. Especially thank you for your nice comment in regards to Norma. We appreciate your ratings and hope to serve you again in the future. In the meanwhile wishing you Safe Travels! More

Belleville, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2014

GREAT location and, more importantly, SUPERB staff! I have been at this property for a week, and have a vantage point of time and also in observing the attitude of many staff members. In short, this is among the finest properties I have ever stayed at - a most responsive staff ( truly amazing front desk folks that go the... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Buckeye2108: Thank you so much for your great review of our property and kind words about our staff. We are thrilled that your stay with us is enjoyable and the our staff is making you feel welcome. Thank you again and we are wishing you Safe Travels! Warm regards, Heidi More

Viera, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 28, 2014

This is my second time at this property in 3 years and it is considerably more travel weary than it was the last time. The staff is very pleasant and for the most part tries to be interested and accommodating but numerous issues took far too long and required multiple calls or visits to the front desk to be resolved.... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Bob F: Thank you for your feedback on your stay at our Hotel. Please accept my sincerest apologies in regards to the fridge going out and the about the taxi not being scheduled. We did purchase a new fridge to correct this issue immediately and I did address the taxi issue with my staff to prevent this from happening... More

1 review
4 of 5 stars Reviewed August 17, 2014 via mobile

I work with Marriott in California while travel lunch to Texas I stayed here. Karla and Ivan at the front desk displayed to marriott name very well during my stay. Kind, and acted like they were employees of a full service hotel. A+

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Ttufan123: Thank you for taking the time to give us your feedback. Karla and Ivan were thrilled to read about your nice comments about their service. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Killeen
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 5, 2014

Excellent location right off of I-10. Ivan at the front desk was extremely personable, helpful and accommodating. He was there at 11 pm and also at 9 am! Rooms were clean. Quiet atmosphere. Slept soundly. Only suggestion- room 122 grout under soap holders in tub needs to be replaced due to mold.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear TXbeachmama: Thank you for your feedback and review. Especially thank you for your kind words in regards to Ivan. He was thrilled reading your review. I am glad you enjoyed your stay at the Residence Inn. My apologies for the soap dish caulking. I did report it to our engineer so we can correct it immediately. Thanks for bringing... More

Tamuning, Mariana Islands
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 24, 2014

We were traveling from Phoenix to El Paso and stayed in a suite with a kitchenette and two bed rooms with queen size beds. The beds have great mattresses and we slept well. Dinner and breakfast was included. They served brat worth and salad for dinner and for breakfast: sausage, eggs, muffins, fruit, cereal, etc. It was tasty and hit... More

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Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Kmguam: Thank you for your feedback and great tips. Thank you for the nice comment in regards to the staff and the amenities. Please accept my apologies in regards to the noise level you experienced during your stay. You did not indicate if we were able to move you to a different room so you can get a comfortable... More

Kannapolis, North Carolina
Top Contributor
104 reviews 104 reviews
39 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 20, 2014

This hotel was very clean, very friendly staff....from the front desk to the maids. The breakfast was amazing. They have fresh scrambled eggs, turkey canadian bacon, a sausage scramble with peppers and onions....yummy. All kinds of juices, muffins, bagels, etc.... Need I say more? Just go ahead and stay here.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Theresa F: Thank you for the great feedback and review we received from you. We were thrilled your stay with us was exceptional and hope we get to serve you again in the near future. In the meanwhile wishing you Safe Travels! More

Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 15, 2014

Checked in at 6:30 pm. No towels in either bathroom. Took over a hour to get this resolved. No sheets for the pull out sofa bed. We spilled a little water from our cooler on the kitchen floor. Cleaned up the water with paper towels which turned them black. Swimming pool had no towels for guest to use. Breakfast area... More

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Troy E: Thank you for your feedback. I am so sorry to hear you did not find everything to your satisfaction. Please be assured your concerns have been addressed and brought to our housekeeping's attention to avoid not having towels as well as making sure the kitchen floor is mopped properly in the future. In regards to the points... More

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Additional Information about Residence Inn El Paso

Address: 6355 Gateway West, El Paso, TX 79925
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn El Paso 3*
Number of rooms: 96
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Also Known As:
Residence Inn El Paso Hotel El Paso
El Paso Residence Inn

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