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Residence Inn El Paso

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6355 Gateway West, El Paso, TX 79925
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1 room 1 adult
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Residence Inn El Paso
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112 Reviews from our TripAdvisor Community

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Phoenix, Arizona
Level Contributor
588 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 363 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I recently stayed at the Residence Inn El Paso for over a month. I can tell you that a few of the employees, Ivan in particular, are the stars here. Most went out of their way to help with anything needed and were interested in how your day went. Another plus is free food: the hot breakfast every morning (Texas-shaped... More 

Helpful?
Thank JTTurner3
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear JTTurner: Thank you for you feedback. We are happy to hear you enjoyed our amenities and the service you received, especially from Ivan. In regards to the washer, I certainly can understand that this could cause frustration to have to wait for it to be available. My sincerest apologies for the inconvenience this caused. We did purchase a new... More 

Dubai, United Arab Emirates
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed January 4, 2016

We reserved a room for 4 people which the hotel staff acknowledged. They gave us a room with a sofa bed with no bed linen and only 2 towels for 4 guests. They brought us towels and linen when we asked but told us we had to make up the bed. They did not bring pillows prompting yet another discussion... More 

Helpful?
1 Thank bobegan
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Bobegan: Thank you for your feedback. My sincerest apologies that you did not find everything to your satisfaction. We strive to deliver exceptional service and I am sorry we failed you and therefore us. We have brought this issue to the respective department for further training opportunities and to avoid this from happening in the future. Thank you again... More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

Stayed at the Marriott as we had a flooding issue at home. Convenient to shopping, restaurants & airport. Good breakfast & pleasant Monday thru Wed evening socials. Staff was friendly. Christian was especially accommodating. Only problem was lack of towels in the pool. Also there were kids under 12 without direct adult supervision in the hot tub.

Helpful?
Thank Pamela C
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Pamela C: Thank you for your feedback. I am sorry to hear about the flooding of your home. I am glad we were able to make your stay with us comfortable and enjoyable. Please accept my apologies for not having enough towels at the pool and not having the pool monitored regular for children being unsupervised. We addressed these... More 

Boston, Massachusetts
Level Contributor
95 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

If you're in town for a long stay, this is an ideal place as you have a kitchen in your hotel suite/room, living room, separate bedroom, they offer a warm breakfast every morning and dinner three nights out of the week. If your room is not clean to your standards, tell the front desk, they will fix it! This place... More 

Helpful?
Thank Jetting79
Lexington, Kentucky
1 review
5 of 5 stars Reviewed December 23, 2015

I just completed another 4 night stay here and again was extremely satisfied with every aspect of my stay. I always stay here when I travel to El Paso and will continue to do so with this level of service & accommodations. Not most but every single staff member I dealt with or even came into eye contact with spoke... More 

Helpful?
Thank JPL2336
El Paso
Level Contributor
3 reviews
5 of 5 stars Reviewed December 21, 2015

Volleyball, basketball, indoor swimming, beautiful breakfast and dinners.....perfect home away from home for the holidays. Staff was extremely kind and courteous bringing customer service to a whole new level. Thank you Residence Inn Marriott El Paso.

Helpful?
Thank TwinMom70
Level Contributor
3 reviews
5 of 5 stars Reviewed December 21, 2015

We want to thank the staff at Residence Inn in El Paso, from the moment we walked through their doors they were friendly and helpful. The accommodations were wonderful! Our visit was made extra special during this holy season. Thank you so much for taking care of us! We plan to return again in the future.

Helpful?
Thank Rosie H
Yuma, Arizona
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

I stayed here for 48 nights, so take this review seriously. You would think that after staying here for 48 nights I would have definitely found a few negative things to say. No. This was a wonderful experience! Every request was promptly met, exceeding my expectations. Everywhere in this hotel is really clean, every staff member I dealt with, from... More 

Helpful?
1 Thank BassThumb22
Pasadena, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 13, 2015

Our visit to El Paso for a family event was marred slightly by a fractured ankle. Upcoming arriving at this hotel I informed the staff if there was a first floor unit available. The front staff was empathetic and highly professional in making sure our stay was a good one. He located a 2 bedroom unit with safety handrails, and... More 

Helpful?
Thank 19Rebecca98
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear 19Rebbecca98: Thank you for your review and kind words. I am sorry about your ankle and glad to hear my staff was able to accommodate you and your family. We always strive to provide excellent customer service and are glad to see we exceeded your expectations. Please come and visit us again when your travel brings you back to... More 

Southern California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 15, 2015

1 night stay. 2 bedroom/2 bathroom suite was clean and very comfortable. We would stay here again. Best way to get to the parking lot is from Edgemere, otherwise you have to use Gateway which is 1 way. Comp-Breakfast was very good. Front desk staff is excellent, we were missing hand/wash towels in 1 bathroom which the front desk corrected... More 

Helpful?
Thank BlackStripe
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear BlackStripe: Thank you for your review and feedback. I am glad to hear that you enjoyed your stay with us. I do apologize for the missing wash cloth and TV remote and will address this with our team to correct moving forward. We are looking forward serving you again when your travel brings you back to El Paso. In... More 

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