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Residence Inn El Paso

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6355 Gateway West, El Paso, TX 79925
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Residence Inn El Paso
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96 Reviews from our TripAdvisor Community

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Traveler rating
    41
    32
    15
    2
    6
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31
10
6
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
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  • All months
    (96)
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    (23)
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    (36)
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    (21)
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Washington, DC
1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was bowling in the 2015 USBC Open Championships and I found this hotel seeking a good value for a group of 4 and one young child. I got a 2 bedroom/2 bath suite at this all-suite hotel for less than some hotels charge for a basic single room. We drove cross country and they took care of us. Decent... More 

Was this review helpful? Yes 1
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear dcgentleman08, Thank you for your review and kind words. We are glad you enjoyed your stay with us and hope you had a safe trip home. Looking forward to serving you and your family again in the near future. In the meanwhile Safe Travels! Warm regards, Heidi Poole More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

We were traveling from Las Vegas to Orlando and took I-10, we knew we would make it to El Paso and were looking for a safe and clean stay. This met our expectations, the room was clean, beds were comfy and there was immediate hot water. We stayed in a room with a King and couch with the pull out... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Natalie: Thank you for your review and comment. We are glad to hear you made it back to Orlando safely and we hope to serve you again on your next road trip or whenever you are in our area. In the meanwhile wishing you Safe Travels! Warm regards, More 

1 review
4 of 5 stars Reviewed 4 weeks ago

The room was clean, there was sheet and blanket for the pull out sofa; it was nice to not have to make that phone call. Staff was friendly. We stayed in a 2 bedroom suite for one night. Instant hot water was a plus!

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Kristi A: Thank you for your review in regards to your stay at our hotel. I am glad you enjoyed our hotel and hope to serve you again in the near future. Have a safe and Happy 4th of July weekend! Warm regards, Heidi More 

1 review
5 of 5 stars Reviewed June 24, 2015

I stay at this hotel for months at a time and find myself very comfortable. I tend to cook a lot and the room provides everything I need to do that. There is also an outdoor grill near the indoor pool.....I love staying here!!!! The best part of staying here is the staff. Maria, Norma, Ivan, Heidi, Lisa, Christian, David,... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Jeremy: Thank you so much for your kind words and great review. We strive to exceed our guest's expectation and are always excited to see that we succeeded. Our passion is to serve our guest's and we are glad to have this opportunity to make your stay as pleasant as possible. Warm regards, Heidi More 

Virginia Beach, Virginia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 23, 2015

This is our second time staying at this suite and we have enjoyed our experiences. The staff are friendly and greet us as we leave and enter the facility and even help us with doors at times. The continental breakfast and coffee are fine. Rooms are clean. Conveniently located near airport making our time for departure not as hectic when... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear JoeV: Thank you so much for your feedback and kind words. We strive to provide excellent service and are always excited if we succeeded. Please come and visit us again on your next visit to El Paso. We are looking forward serving you again. In the meanwhile wishing you Safe Travel! Warm regards, Heidi More 

Addison, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2015

I love the Marriott brand and will always go out of my way to stay at one. This was one of the cleanest hotels I have seen in a while. Room was quiet, comfortable, and spotless. People were all very nice. If I'm ever in El Paso again I would go there again in a heart beat.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear AS-P78: Thank you so much for your kind words and feedback. We always strive to deliver flawless service and I am glad to see that we succeeded. We appreciate you as our guest and hope to serve you again soon. In the meanwhile, wishing you Safe Travels! Heidi More 

Glendale, California, United States
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 2, 2015

Maria was at front desk when I walked in with my luggage and personal items and she didn't make me feel like I was welcome to this property right off the bat. I am a Platinum Elite member. I may be spoiled by the warm greetings and special treatments I get from other locations but this one was not even... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Mr. Suro N.: Thank you so much for your feedback. My sincerest apologies that you did not receive the service you have a right to expect from a Residence Inn by Marriott property. We strive for excellent service and are always sad to see if we failed you and therefore us. Please be assured all the issues mentioned will... More 

Santa Clarita, California
Level Contributor
105 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 18, 2015

This El Paso Residence Inn has very nice 2 Bedroom Suites, each with their own Bathrooms. Plus a Living room, with a Queen Sofa/Sleeper. If you're driving from California to Southeast Texas, you'll want to stop in El Paso, which is about half way on the drive This was the best option we searched for, and found.

Was this review helpful? Yes 2
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Kent S: Thank you for your review and kind words. We are glad you enjoyed your stay with us and hope you had a safe trip home. Looking forward to serve you and your family again in the near future. In the meanwhile Safe Travels! Warm regards, Heidi More 

Boulder, Colorado
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 27, 2015

Hotel was the headquarters for family to gather in ElPaso. It is located next to Interstate 10 but traffic noise was not a major problem, you would not be aware of its proximity unless you went outside. Hotel staff were friendly and very accomodating for all our requests. Provided breakfasts ranged from very good to quite average, elevators were very... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Valued Guest: Thank you for your feedback. My apologies for not finding the breakfast consistent. This will certainly be addressed to make sure our guest's have a pleasant experience every day. We strive to exceed your expectations and I am sorry if we have fallen short. I hope to serve you again in the near future so you can... More 

Pensacola, Florida
Level Contributor
267 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 stars Reviewed March 22, 2015

Great location for those of us passing through, easy on and off I-10 and a beautiful sparkling view of El Paso as the sun comes up. The welcome was friendly, courteous and professional, our room was clean and well kept. Although the location is noisy, we had a great night's sleep. Norma, at the front desk, gave us great recommendations... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Intlxpar: Thank you for your review and comment. I am glad you enjoyed your stay with us and got a great view of our beautiful city. We hope we can serve you again in the near future. In the meanwhile wishing you Safe Travels! Warm regards, Heidi More 

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