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Residence Inn El Paso

3.0 of 5 6355 Gateway West, El Paso, TX 79925
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Certificate of Excellence 2014
Residence Inn El Paso
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Residence Inn El Paso
Residence Inn El Paso
Residence Inn El Paso
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84 reviews from our community

Traveler rating
    38
    25
    15
    1
    5
See reviews for
25
8
5
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (19)
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    (28)
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El Paso, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

The residence inn is one of the cleanest and most professionally handled motels I have ever stayed at; The staff consisting of Maria,norma, dora, and others was over the top friendly and helpful, Lisa made me feel like I was at home with all the special attention given to me and other associates to ensure our stay was pleasant. The... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Traveling Man: Thank you so much for your review and kind words. We are glad that you enjoyed your stay with us and hope to serve you again in the near future. In the meanwhile wishing you Safe Travels! Heidi More 

texas
Contributor
17 reviews 17 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 6, 2015

El Paso in not one of our normal stopping points but we decided to stay at the Residence Inn and wait out the icy weather. The room was comfortable for our family. The staff was friendly and helpful, especially the front desk staff. Breakfast was delicious with several hot items available.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Roadtripper Texas: Thank you for your review and kind words. I am glad you enjoyed your stay with us and we could provide a safe and comfortable environment for you and your family while traveling. We hope to serve you again in the near future. In meanwhile Wishing you Safe travels and a Happy New Year! Warm regards, Heidi More 

Fort Worth, Texas
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 5, 2015

My husband and me decided to get away for post holiday and this hotel was very clean and staff was very nice. I only have one suggestion we understood they have socials from Tuesday - Thursday and on Thursday we went down to gatehouse and there was no social. We had received a notice that housekeeping would only be doing... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Susan: Thank you for your feedback and review. We are happy to enjoyed your stay with us and we hope to serve you again soon. Wishing you a Happy New Year! Warm regards, Heidi More 

Arizona
Top Contributor
89 reviews 89 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 29, 2014

Thus was a very clean hotel near the airport. Standard RI amenities. Beds were very comfortable. Near a dollar store and Costco. Norma at the front desk was very friendly and helpful. They held our luggage while we were at the Sun Bowl. A little traffic noise since you are close to I10.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Scottstraveler: Thank you for your review of our property and especially thank you for your kind words in regards to Norma. We strive to provide excellent customer service and were thrilled to see your comment. We hope to serve your again in the near future. In the meanwhile Safe Travels and a "Happy New Year"! Warm regards, Heidi More 

St. Petersburg, FL
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2014

I stayed here for a week with my son who was stationed at Fort Bliss and recovering from major surgery. I was not offered any discounts and, in fact, was charged the full rate despite explaining that I needed to extend the stay for more recovery and didn't want to put my son through the pain of moving. I didn't... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Martialfit: Thank you for your feedback in regards to your recent stay at our hotel. I am sorry you did not find everything to your satisfaction in regards to the cleaning staff. We are using all feedback to provide additional training for our staff and are always looking for ways to improve our service to our guest's. We hope... More 

San Antonio, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2014 via mobile

The room had so much more than we expected. We are marriott members so our upgrade to a suite was free. This gave us two complete bed and bath with living room and kitchen. The phone rang right after we settled in. It was the front desk making sure everything was to our satisfaction. The other hotel amenities were nice... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Cam W: Thank you for your great review. We are glad you found everything to your satisfaction and that you enjoyed our breakfast. Everything we do is to keep our guest in mind and to provide outstanding service. I am glad we were able to meet and exceed your expectations. We hope to serve you again in the near... More 

Oxford, Alabama
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 21, 2014

I like the hotel it is close to Ft. Bliss, Cielo vista mall and numerous restaurants. My only problem was the fact that I had bought my son a 50 peso coin for his coin collection and had left it at the hotel sitting on the dining table while at work. When I returned to the hotel that afternoon I... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Trip Advisor Member. Thank you for your feedback. I am sorry you did not find everything to your satisfaction and please accept my apologies for the missing coin. We pride ourselves for great customer service and I am sorry we failed you. We hope to serve you again in the near future and in the meanwhile wishing you safe... More 

El Paso, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 26, 2014

I have been staying at this hotel for about two weeks now. I have stayed here before and had a great stay,but this time has so far been a different. Every time I have gone to wash my clothes the washers have been BROKE. So far two have been broken every week. The third one broke for a day or... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Nissanman05: Thank you for your feedback and review. You are correct we are awaiting parts for the new washers that are broken and working diligently on getting this resolved. I know it can be frustrating on waiting on a wash machine and want to thank you for you patient. We appreciate you as our guest and looking forward to... More 

Bernalillo, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 24, 2014

This is our 1st trip to El Paso & we loved our stay & the great staff at the Residence Inn. Norma at the front desk had our 2 bedroom suite set aside for our late arrival. She attended to every thing we needed. Property was clean- pool was great. We took our teen granddaughter to the One Direction Concert.... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Dino1420: Thank you for your feedback and ratings. Especially thank you for your nice comment in regards to Norma. We appreciate your ratings and hope to serve you again in the future. In the meanwhile wishing you Safe Travels! More 

Belleville, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

GREAT location and, more importantly, SUPERB staff! I have been at this property for a week, and have a vantage point of time and also in observing the attitude of many staff members. In short, this is among the finest properties I have ever stayed at - a most responsive staff ( truly amazing front desk folks that go the... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Buckeye2108: Thank you so much for your great review of our property and kind words about our staff. We are thrilled that your stay with us is enjoyable and the our staff is making you feel welcome. Thank you again and we are wishing you Safe Travels! Warm regards, Heidi More 

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Additional Information about Residence Inn El Paso

Address: 6355 Gateway West, El Paso, TX 79925
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn El Paso 3*
Number of rooms: 96
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Also Known As:
Residence Inn El Paso Hotel El Paso
El Paso Residence Inn

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