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Residence Inn El Paso

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6355 Gateway West, El Paso, TX 79925
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Residence Inn El Paso
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92 Reviews from our TripAdvisor Community

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Traveler rating
    41
    28
    15
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    6
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28
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (23)
  • Jun-Aug only
    (32)
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    (16)
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    (21)
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1 review
5 of 5 stars Reviewed 1 week ago NEW

I stay at this hotel for months at a time and find myself very comfortable. I tend to cook a lot and the room provides everything I need to do that. There is also an outdoor grill near the indoor pool.....I love staying here!!!! The best part of staying here is the staff. Maria, Norma, Ivan, Heidi, Lisa, Christian, David,... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Jeremy: Thank you so much for your kind words and great review. We strive to exceed our guest's expectation and are always excited to see that we succeeded. Our passion is to serve our guest's and we are glad to have this opportunity to make your stay as pleasant as possible. Warm regards, Heidi More 

Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

This is our second time staying at this suite and we have enjoyed our experiences. The staff are friendly and greet us as we leave and enter the facility and even help us with doors at times. The continental breakfast and coffee are fine. Rooms are clean. Conveniently located near airport making our time for departure not as hectic when... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear JoeV: Thank you so much for your feedback and kind words. We strive to provide excellent service and are always excited if we succeeded. Please come and visit us again on your next visit to El Paso. We are looking forward serving you again. In the meanwhile wishing you Safe Travel! Warm regards, Heidi More 

Addison, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I love the Marriott brand and will always go out of my way to stay at one. This was one of the cleanest hotels I have seen in a while. Room was quiet, comfortable, and spotless. People were all very nice. If I'm ever in El Paso again I would go there again in a heart beat.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear AS-P78: Thank you so much for your kind words and feedback. We always strive to deliver flawless service and I am glad to see that we succeeded. We appreciate you as our guest and hope to serve you again soon. In the meanwhile, wishing you Safe Travels! Heidi More 

Glendale, California, United States
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Maria was at front desk when I walked in with my luggage and personal items and she didn't make me feel like I was welcome to this property right off the bat. I am a Platinum Elite member. I may be spoiled by the warm greetings and special treatments I get from other locations but this one was not even... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Mr. Suro N.: Thank you so much for your feedback. My sincerest apologies that you did not receive the service you have a right to expect from a Residence Inn by Marriott property. We strive for excellent service and are always sad to see if we failed you and therefore us. Please be assured all the issues mentioned will... More 

Los Angeles
Top Contributor
84 reviews 84 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 18, 2015

This El Paso Residence Inn has very nice 2 Bedroom Suites, each with their own Bathrooms. Plus a Living room, with a Queen Sofa/Sleeper. If you're driving from California to Southeast Texas, you'll want to stop in El Paso, which is about half way on the drive This was the best option we searched for, and found.

Was this review helpful? Yes 2
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Kent S: Thank you for your review and kind words. We are glad you enjoyed your stay with us and hope you had a safe trip home. Looking forward to serve you and your family again in the near future. In the meanwhile Safe Travels! Warm regards, Heidi More 

Boulder, Colorado
Top Contributor
59 reviews 59 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 27, 2015

Hotel was the headquarters for family to gather in ElPaso. It is located next to Interstate 10 but traffic noise was not a major problem, you would not be aware of its proximity unless you went outside. Hotel staff were friendly and very accomodating for all our requests. Provided breakfasts ranged from very good to quite average, elevators were very... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Valued Guest: Thank you for your feedback. My apologies for not finding the breakfast consistent. This will certainly be addressed to make sure our guest's have a pleasant experience every day. We strive to exceed your expectations and I am sorry if we have fallen short. I hope to serve you again in the near future so you can... More 

Pensacola, Florida
Top Contributor
265 reviews 265 reviews
52 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed March 22, 2015

Great location for those of us passing through, easy on and off I-10 and a beautiful sparkling view of El Paso as the sun comes up. The welcome was friendly, courteous and professional, our room was clean and well kept. Although the location is noisy, we had a great night's sleep. Norma, at the front desk, gave us great recommendations... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Intlxpar: Thank you for your review and comment. I am glad you enjoyed your stay with us and got a great view of our beautiful city. We hope we can serve you again in the near future. In the meanwhile wishing you Safe Travels! Warm regards, Heidi More 

Dallas, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 10, 2015 via mobile

thebroom has a closet with air condition unit, locked in. Rattled all night keeping me awake Was not repaired when o got back to the room the next day Evening light meal is a joke Overall disappointing

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Valued Guest: My sincerest apologies for the noisy A/C unit and that you did not find our evening Mix to your satisfaction. We strive to provide excellent customer service and I am sorry we did not meet/exceed your expectations and ours. We hope to serve you again in the future so you can see improvements made. In the meanwhile... More 

El Paso, Texas
1 review
5 of 5 stars Reviewed February 11, 2015

The residence inn is one of the cleanest and most professionally handled motels I have ever stayed at; The staff consisting of Maria,norma, dora, and others was over the top friendly and helpful, Lisa made me feel like I was at home with all the special attention given to me and other associates to ensure our stay was pleasant. The... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Traveling Man: Thank you so much for your review and kind words. We are glad that you enjoyed your stay with us and hope to serve you again in the near future. In the meanwhile wishing you Safe Travels! Heidi More 

texas
Contributor
17 reviews 17 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 6, 2015

El Paso in not one of our normal stopping points but we decided to stay at the Residence Inn and wait out the icy weather. The room was comfortable for our family. The staff was friendly and helpful, especially the front desk staff. Breakfast was delicious with several hot items available.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Roadtripper Texas: Thank you for your review and kind words. I am glad you enjoyed your stay with us and we could provide a safe and comfortable environment for you and your family while traveling. We hope to serve you again in the near future. In meanwhile Wishing you Safe travels and a Happy New Year! Warm regards, Heidi More 

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