We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn El Paso

Hotel website
Hotel deals
Hotel packages
6355 Gateway West, El Paso, TX 79925
Special Offer
Save 15% This Summer!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Residence Inn El Paso
Professional photos View all
Browse nearby
Residence Inn El Paso
Residence Inn El Paso
Residence Inn El Paso
Write a Review

88 reviews from our community

Traveler rating
    38
    28
    15
    2
    5
See reviews for
27
9
5
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (23)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (21)
All months
Los Angeles
Top Contributor
84 reviews 84 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

This El Paso Residence Inn has very nice 2 Bedroom Suites, each with their own Bathrooms. Plus a Living room, with a Queen Sofa/Sleeper. If you're driving from California to Southeast Texas, you'll want to stop in El Paso, which is about half way on the drive This was the best option we searched for, and found.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Kent S: Thank you for your review and kind words. We are glad you enjoyed your stay with us and hope you had a safe trip home. Looking forward to serve you and your family again in the near future. In the meanwhile Safe Travels! Warm regards, Heidi More 

Boulder, Colorado
Top Contributor
53 reviews 53 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 27, 2015

Hotel was the headquarters for family to gather in ElPaso. It is located next to Interstate 10 but traffic noise was not a major problem, you would not be aware of its proximity unless you went outside. Hotel staff were friendly and very accomodating for all our requests. Provided breakfasts ranged from very good to quite average, elevators were very... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Valued Guest: Thank you for your feedback. My apologies for not finding the breakfast consistent. This will certainly be addressed to make sure our guest's have a pleasant experience every day. We strive to exceed your expectations and I am sorry if we have fallen short. I hope to serve you again in the near future so you can... More 

Pensacola, Florida
Top Contributor
266 reviews 266 reviews
52 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed March 22, 2015

Great location for those of us passing through, easy on and off I-10 and a beautiful sparkling view of El Paso as the sun comes up. The welcome was friendly, courteous and professional, our room was clean and well kept. Although the location is noisy, we had a great night's sleep. Norma, at the front desk, gave us great recommendations... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Intlxpar: Thank you for your review and comment. I am glad you enjoyed your stay with us and got a great view of our beautiful city. We hope we can serve you again in the near future. In the meanwhile wishing you Safe Travels! Warm regards, Heidi More 

Dallas, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 10, 2015 via mobile

thebroom has a closet with air condition unit, locked in. Rattled all night keeping me awake Was not repaired when o got back to the room the next day Evening light meal is a joke Overall disappointing

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Valued Guest: My sincerest apologies for the noisy A/C unit and that you did not find our evening Mix to your satisfaction. We strive to provide excellent customer service and I am sorry we did not meet/exceed your expectations and ours. We hope to serve you again in the future so you can see improvements made. In the meanwhile... More 

El Paso, Texas
1 review
5 of 5 stars Reviewed February 11, 2015

The residence inn is one of the cleanest and most professionally handled motels I have ever stayed at; The staff consisting of Maria,norma, dora, and others was over the top friendly and helpful, Lisa made me feel like I was at home with all the special attention given to me and other associates to ensure our stay was pleasant. The... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Traveling Man: Thank you so much for your review and kind words. We are glad that you enjoyed your stay with us and hope to serve you again in the near future. In the meanwhile wishing you Safe Travels! Heidi More 

texas
Contributor
17 reviews 17 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 6, 2015

El Paso in not one of our normal stopping points but we decided to stay at the Residence Inn and wait out the icy weather. The room was comfortable for our family. The staff was friendly and helpful, especially the front desk staff. Breakfast was delicious with several hot items available.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Roadtripper Texas: Thank you for your review and kind words. I am glad you enjoyed your stay with us and we could provide a safe and comfortable environment for you and your family while traveling. We hope to serve you again in the near future. In meanwhile Wishing you Safe travels and a Happy New Year! Warm regards, Heidi More 

Fort Worth, Texas
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 5, 2015

My husband and me decided to get away for post holiday and this hotel was very clean and staff was very nice. I only have one suggestion we understood they have socials from Tuesday - Thursday and on Thursday we went down to gatehouse and there was no social. We had received a notice that housekeeping would only be doing... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Susan: Thank you for your feedback and review. We are happy to enjoyed your stay with us and we hope to serve you again soon. Wishing you a Happy New Year! Warm regards, Heidi More 

Arizona
Top Contributor
98 reviews 98 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 29, 2014

Thus was a very clean hotel near the airport. Standard RI amenities. Beds were very comfortable. Near a dollar store and Costco. Norma at the front desk was very friendly and helpful. They held our luggage while we were at the Sun Bowl. A little traffic noise since you are close to I10.

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Scottstraveler: Thank you for your review of our property and especially thank you for your kind words in regards to Norma. We strive to provide excellent customer service and were thrilled to see your comment. We hope to serve your again in the near future. In the meanwhile Safe Travels and a "Happy New Year"! Warm regards, Heidi More 

St. Petersburg, FL
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 26, 2014

I stayed here for a week with my son who was stationed at Fort Bliss and recovering from major surgery. I was not offered any discounts and, in fact, was charged the full rate despite explaining that I needed to extend the stay for more recovery and didn't want to put my son through the pain of moving. I didn't... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Martialfit: Thank you for your feedback in regards to your recent stay at our hotel. I am sorry you did not find everything to your satisfaction in regards to the cleaning staff. We are using all feedback to provide additional training for our staff and are always looking for ways to improve our service to our guest's. We hope... More 

San Antonio, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2014

The room had so much more than we expected. We are marriott members so our upgrade to a suite was free. This gave us two complete bed and bath with living room and kitchen. The phone rang right after we settled in. It was the front desk making sure everything was to our satisfaction. The other hotel amenities were nice... More 

Was this review helpful? Yes
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Cam W: Thank you for your great review. We are glad you found everything to your satisfaction and that you enjoyed our breakfast. Everything we do is to keep our guest in mind and to provide outstanding service. I am glad we were able to meet and exceed your expectations. We hope to serve you again in the near... More 

Questions? Get answers from hotel staff and past guests. Ask a question

36 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Room/suite (10)
Viewed
Bathroom (4)
Viewed
Hotel & grounds (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Room/suite (4)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities