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Motel 6 El Paso - Southeast

12211 Gateway West, El Paso, TX 77736 (Formerly Microtel Inn & Suites by Wyndham El Paso East)
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Motel 6 El Paso - Southeast
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Ranked #48 of 81 Hotels in El Paso
A recent review
5 of 5 stars reviewed 1 week ago
Tim A Austin, Texas
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150 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were working way east in El Paso and stopped in at the Value Place next door. They were full and suggested next door at Motel 6 which used to be a Microtel. We stayed two nights and had a good experience. The manager made sure we were happy with our room, and gave us extra pillows. The air conditioner... More 

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2 reviews
1 of 5 stars Reviewed May 26, 2015

The first room we were given smelled like fish despite having just been cleaned by housekeeping. The second room we were given had yellow stains on the sheets and pillowcases. The shower dripped the entire time and the shower rod was falling off the hinges. Needless to say, we checked out early and found elsewhere to stay. We were also... More 

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Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Thank you so much taking the time to write a review for our hotel. Please accept our sincerest apologies that your experience was not what you expected. I can assure you that corrective measures will be taken to prevent similar problems in the future. We have had some challenges but we are working diligently to correct them so that we... More 

Sant'Agata li Battiati, Italy
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 18, 2015

Spending one night was very comfortable, room was great and queen size bed of good quality. The breakfast was excellent, especially for the mexican waffels. Receptionist Edward was very kind to help book shuttle service with pick up at the hotel. Only WiFi connection speed was very slow unfortunately. Hotel recommended for a short stay.

Was this review helpful? Yes
Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We surely hope that on your next visit to El Paso you will stay with us again. Sincerely, Linda Snow More 

Kaufman, Texas
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed December 31, 2014 via mobile

What use to be a very nice place to stay has gone downhill quickly over the last year. I stay here twice a year and have done so for the last 15 years. It has since been takeover by motel 6. No coffee pot in room, no breakfast, no iron, phone didn't work, elevator was out of order, no shampoo,... More 

Was this review helpful? Yes 2
Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Hi Mike Just wanted to send you a response for the review you wrote about our hotel. Thank you for letting us know about some of the problems you experienced while staying with us. We have done a lot of improvements to our hotel in the last year and we wanted to let you know so that if you are... More 

2 reviews
3 of 5 stars Reviewed September 28, 2014 via mobile

We booked this hotel thinking it was a microtel. Drove around about 30 minutes looking for it, come to find out it has changed to Motel 6. Bedding is all white, with noticeable stains all over, towels are dingy and didn't smell clean. The shower just trickled out, the bathtub wasn't very clean. I don't think I'd ever stay again.... More 

Was this review helpful? Yes
Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Hello, just wanted to send you a quick response to the review you wrote about our hotel. When you stayed with us, Motel 6 had just taken over the property. We had a lot of challenges at that time but we are happy to say that we have made a lot of changes and improvements. Hopefully, if your travels bring... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 29, 2014

Stayed here for reasons beyond my comfortablee staff & management made a bad situation much better. I would stay three again and would recommend this location. The pool was small but clean and comfortable. Enjoyed the continental breakfast, especially the Texas shaped waffles.

Was this review helpful? Yes 1
Irene F, Manager at Motel 6 El Paso - Southeast, responded to this review

Thank you for taking time to give us your feedback on your stay with us at Microtel East. I am pleased that you enjoyed the value, friendly and accommodating staff and the breakfast. . Your positive comments truly inspire our team to be more committed in pursuing for service excellence and offer the best value accommodation consistently. I will be... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 13, 2014

We are not a high maintenance family but our experience during our recent stay during the 4th of July weekend was horrible. The TV channels were not clear all snowy, the sink was clog, the door knob on the restroom was missing a lock, the a/c did not work. We took our shitzu and pay an extra fee, took dog... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Richmond Hill, Georgia
1 review
5 of 5 stars Reviewed July 9, 2014

I am in the military (US Army) and I wanted to take this time to write about the excellent service that me and my classmates had during our stay. Irene Finley and her staff ensured we were well taking care of and exceeded our needs during our stay. Irene and her staff were pleasant and professional. I will recommend all... More 

Was this review helpful? Yes
Irene F, Manager at Motel 6 El Paso - Southeast, responded to this review

Dear Sergeant Major Neeley, Thank You so much for leaving a wonderful review of your stay at Microtel East. My staff works tirelessly everyday to make sure our guests are as comfortable as possible and I'm glad that you saw that. I want to wish you the best with your military career and I hope you stay with us again... More 

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