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Hilton Garden Inn El Paso Airport

3.0 of 5 6650 Gateway Blvd East, El Paso, TX 79915
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Certificate of Excellence 2014
Hilton Garden Inn El Paso Airport
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Hilton Garden Inn El Paso Airport
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153 reviews from our community

Traveler rating
    87
    36
    19
    7
    4
See reviews for
21
18
2
104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore
Top Contributor
87 reviews 87 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The hotel is very clean and nice and I was excited that there was a restaurant in the hotel. Unfortunately, the heater in my room did not work and on the second day, I had no hot water in my shower. When I called down, they told me to let the water run for 10 -15 minutes. After 15 minutes,... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

I am sorry for what happened to you on your last stay with us and I have my team trying to figure out why you had no hot water and the ac unit was not working correctly. If there is anything I can do to make it up to you please let me know. I want to thank you for... More 

Alexandria, Virginia
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here from 3-9JAN2015 and had a perfect stay. The staff went above and beyond helping me by receiving a fax and taking care of work in the business center. The restaurant/bar was great, we ate there several times. Leslie, the bartender, was a delight. The gym was on par with a Garden Inn...a bit sparse but good enough... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your great comments on your stay with us and also how well Leslie did in taking care of you. I have shared your comments with the rest of the staff as she can serve as an example of what great service we need to be providing. Thank you again and have a great day! More 

San Antonio, Texas
Top Contributor
71 reviews 71 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The lobby looks great, very modern and upscale. Good service at the front desk and in the restaurant for breakfast. Our rate included a full breakfast buffet which was a good deal. We did not eat in the restaurant for dinner, but the room service menu was pricey and not too extensive - hope the dinner menu downstairs was better.... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us and it was a pleasure to have you as our guest. I am glad you saw the value in the breakfast and was able to include it in the rate. The beds do add an added value but can be confusing and I am sorry the staff did not communicate to you on how... More 

MEMPHIS, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is very well, centrally located and it is extremely nice. The hospitality is exceptional. The food at the restaurant is amazing and the atmosphere is completely welcoming. I would definitely recommend this hotel and stay here again when I return to El Paso.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your comments and we thank you for your stay. It is pleasing to hear you had a great time at the hotel and will share your comments with the rest of the staff. Thank you again and have a great day! More 

El Paso, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This New Years Eve was the best I've had at the hotel's masquerade ball. It started with Jumbo shrimp, then came some kind of frozen peach, after that was a giant size salad that looked like a bush. Then came WOW, filet mignon with a full size lobster tail. Buts that's not all. Delicious dessert and still a candy bar.... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for those great comments on the New Year's Eve party. It was a pleasure to host it and we are glad you had a great time. Please look for other events we will be having in the future and have a great day! More 

Denver, Colorado
Top Contributor
54 reviews 54 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There are several hotels off of I-10 and this one is not any more or less noisy. However, for business travel it was convenient and my room was quiet enough as it away from the wing fronting the freeway. The hotel appears newer or at least is very well kept. The room itself was very comfortable with everything I needed.... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your comments. I am glad to hear you enjoyed your stay with us and although the location is right off the freeway, you got a great night of sleep. Thank you again and have a great day! More 

Canada
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Do not stay here. I am a Hilton Honors member and this location is right off the I10 highway (gateway east) right next to a polluted factory (Mexico border) . The bed was uncomfortable-sinking mattress, the shower head almost fell off- and breakfast is not included. The lobby was beautiful and the staff was great, but I would not come... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

I am sorry you do not like the location of the hotel and we are located by a factory it has not bothered us at all. El Paso as the a city does border Mexico and we are no closer than any downtown hotel. In fact we are about 8 miles away from the actual border but at night you... More 

Converse, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 23, 2014

Stayed for one night; we always stay here when driving through El Paso. We immediately noticed enhancements from our last stay to the lobby area the minute we walked through the door. The staff throughout our stay was very friendly and professional. We had a king bed room. Very nice and clean. Watch out for the exposed bed frame at... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

I am glad you came back to see us again and we delivered on our service once again. It was a pleasure to have you with us and I have shared your comments with the staff. We look forward to your next visit and hope you have safe travels! Have a great day! More 

Omaha, Nebraska, United States
Top Contributor
72 reviews 72 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 22, 2014

Stayed for business...nice and varied menu in the restaurant/bar. Warm, baked cookies at the front desk as you return from a hectic day. Breakfast buffet is very expansive but nothing ala carte. I wanted yogurt and juice only, to find it would be the same price as the buffet so I was going to skip, but a server winked at... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your comments. I am pleased the staff took good care of you and we look forward to you staying with us again. I will look into the water as this is the first I heard of it not getting warm enough. Thank you again and have a great day! More 

Riverside, CA, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 30, 2014

Excellent hotel with nice amenities and the staff are accomodating. The internet connection was poor, slow and at times would not work. Otherwise a nice stay. Not far from the airport, but far enough to be away from airport noise. The directions are simple and the bed was vey nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your comments. I am sorry to hear about the problem you had with the internet as this the first I heard of it. We just did a upgrade a few months ago to 50mg so I will surely look into the matter. I am glad the staff made you feel welcomed and I hope you come back... More 

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Additional Information about Hilton Garden Inn El Paso Airport

Address: 6650 Gateway Blvd East, El Paso, TX 79915
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso Airport 3*
Number of rooms: 145
Reservation Options:
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Hotel Style:
#7 Business Hotel in El Paso
#14 Family Hotel in El Paso

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