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Hilton Garden Inn El Paso Airport

#14 of 81 Hotels in El Paso
Certificate of Excellence
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6650 Gateway Blvd East, El Paso, TX 79915
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Hilton Garden Inn El Paso Airport
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Hilton Garden Inn El Paso Airport
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204 Reviews from our TripAdvisor Community

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Traveler rating
    109
    54
    26
    11
    4
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29
29
3
131
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Billerbeck
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The A/C in our room was obviously broken and made a constant banging noise as if something inside had come loose. We complained about this and were told a technician would be looking into it. The guy came, told us that this was normal and all A/Cs in the hotel were the same. We then again complained with the front... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

I am truly sorry you had the experience you had at the hotel. I was out of town and somewhere the communication was dropped and for this I am very sorry! I have spoken with the assist general manager and we are looking into the matter. I want to thank you for your comments and I am sorry for what... More 

Arizona
Level Contributor
402 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hilton Garden Inn is nice enough. It is a cookie cutter version like most of them. Check–in was seamless and pleasant. The staff was pleasant and efficient. The room was ready as promised and was clean and nicely furnished. The view was of oil tanks, railroad tracks and I-10. Oh well we paid to sleep not have a view... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! It was a pleasure to have you stay and as a diamond member we are glad you choice to join us for breakfast! It was our pleasure to have you stay with us and if you are in the area we hope to see you again! Thank you again and safe travels! More 

Stafford, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This Hilton is absolutely amazing, highly recommend staying here if you are in the El Paso area. Having had a very bad experience at a hotel in the area, I can say that this Hilton has outstanding service, security, and amenities.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! It was a pleasure to have you as our guest! I am sorry to hear you had a bad experience at another hotel, but there lost is our gain. We look forward to your next visit. Thank you again and have a great day! More 

Puerto Rico
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Good size room, the menu in the restaurant for lunch or dinner is limited. Nice breakfast and customer service. Shutter service to airport and restaurants. the smell outside is not good (factory close to the hotel) but inside (lobby and rooms) is OK.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! It was a pleasure having you stay with us and we hope if you are in the area again you come and stay and have breakfast with us again. Thank you again and have a great day! More 

Las Cruces, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The lobby smells wonderful, the staff are friendly, and the hotel is a new 10/10. The Design, layout, and amenities are perfect. I've stayed here many times when in El Paso. The location is perfect it's right next to the airport, mall, downtown, and restaurants. This is the best hotel in El Paso, TX.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! I am glad we gave you great service and our location is great to get around El Paso. The malls near by and easy access to freeway we are glad you got to see some of El Paso. Thank you again and have a great day! More 

Macon, Georgia
Level Contributor
281 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When you drive up to this hotel and see the refinery in front of it (it is blocked by a fence) and smell the air, you immediately think you made a mistake. Then, you walk inside and all that goes away as the staff attend to you the moment you walk inside. All are friendly, informative and ready to assist... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us. I am glad to hear the staff took very good care of you and your needs. Yes we do have an eye sore but what we lack in views we make up in service and quality. We hope if you are back in the area you do stop by and stay with us again.... More 

Rosamond, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We always stay at Hiltons but this was our first stay at a Hilton Garden Inn. The service and professionalism of staff was superb. Dinner in the restaurant was excellent. Each family member was delighted with their choice. Cooked to order breakfast next morning was just as great.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! It was our pleasure to have you stay and join us for dinner. I will talk to the chef as we strive to give great service not only at check-in but all the time. I will share your comments with the entire staff and we hope you come back to see us. Thank you... More 

Norfolk, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff was friendly from the desk clerks to the restaurant staff and the room staff. We had three adults staying in our room and I was pleased to see the rollaway bed was actually a real mattress that was very comfortable. Room was very quiet. Location was very convenient to interstate and about 6 minutes from downtown.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

We are glad you had a great time in El Paso. I will share your comments with the staff as we want all of our guest to feel welcomed when visiting the Sun City. Thank you again and have a great day! More 

Eastpoint, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We came in late at night after being on the road for 11 hours. The staff were very courteous and helpful. We were so thankful for a nice comfortable bed and a clean room. The Starbucks Coffee bar and fresh breakfast was so pleasant. We highly recommend this hotel!

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! we are glad it was enjoyable after a long day of traveling. We hope if you every have to make the trip again you stop by and see us. Thank you again and have a great day! More 

Home
Level Contributor
177 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean, new and friendly. As with other newly designed HGI properties, thus has a warm entry way with fireplace, cookies, and teas for snacking, and fresh fruit. Business center is functional. Rooms,are typical,with fridge and microwave as well,as,coffee and comfortable beds. Typical bathrooms and shuttle,service complete this property.

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your comments! It was a pleasure to have you as our guest, and I shared your comments with the entire staff. We strive for great service and clean rooms as we take pride in our hotel and we thank you for noticing. If you are back in El Paso we do hope you stay with us. Thank... More 

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