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Hilton Garden Inn El Paso Airport

#15 of 81 Hotels in El Paso
Certificate of Excellence
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6650 Gateway Blvd East, El Paso, TX 79915
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1 room 1 guest
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Hilton Garden Inn El Paso Airport
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210 Reviews from our TripAdvisor Community

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Traveler rating
    110
    57
    28
    11
    4
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29
30
3
136
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Pasadena, United States
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this property multiple times, you will not find another property that provides exceptional service. The staff are exceptional from upon arrival to the restaurant. The rooms are always ready and show the property managment shows concern they want your room to be ready upon arrival. I like the fact as a HHonors I can actually pick... More 

Review collected in partnership with Hilton Garden Inn

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Providence, Rhode Island
Level Contributor
577 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The adjustable bed proved not be very adjustable. Waking up it feels like I have spent a night at a local hotel in Asia sleeping on a super firm bed. The A/C a bit noisy especially for a new property like this. The rooms of adequate size. The rooms are equipped with a Microwave, fridge and a Keurig. The rooms... More 

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BOISE
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is your usual Garden Inn. Rooms are clean and comfy. The restaurant and bar are extra spacious here. Food was so so. Be warned: shuttle to airport is bit reliable and it's too far to walk. I missed my plane because of shuttle service.

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Panama City, Panama
1 review
3 of 5 stars Reviewed 1 week ago

The Garden Inn fail to live up to the Hilton name all because of the adjustable beds they stubbornly continue to use. The beds all too frequently have broken adjustment knobs or do not function correctly. Even when functioning right, they are uncomfortable. Aside from the bed (which is one of the most important features), the hotel lived up to... More 

Review collected in partnership with Hilton Garden Inn

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Hereford, Arizona, United States
Level Contributor
64 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly staff, nice rooms, excellent facilities for business meetings and gatherings. conveniently located and close to all the best restaurants. Located next to the main interstate through town, so it can be just a little noisy outside.

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Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us. We are glad we fit your business needs and the staff was very helpful while you stayed with us. I have shared your comments with the staff and we look forward to your next stay with us. Thank you again and have a great day! More 

Billerbeck
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 25, 2015

The A/C in our room was obviously broken and made a constant banging noise as if something inside had come loose. We complained about this and were told a technician would be looking into it. The guy came, told us that this was normal and all A/Cs in the hotel were the same. We then again complained with the front... More 

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Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

I am truly sorry you had the experience you had at the hotel. I was out of town and somewhere the communication was dropped and for this I am very sorry! I have spoken with the assist general manager and we are looking into the matter. I want to thank you for your comments and I am sorry for what... More 

Arizona
Level Contributor
407 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
4 of 5 stars Reviewed July 21, 2015

This Hilton Garden Inn is nice enough. It is a cookie cutter version like most of them. Check–in was seamless and pleasant. The staff was pleasant and efficient. The room was ready as promised and was clean and nicely furnished. The view was of oil tanks, railroad tracks and I-10. Oh well we paid to sleep not have a view... More 

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Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! It was a pleasure to have you stay and as a diamond member we are glad you choice to join us for breakfast! It was our pleasure to have you stay with us and if you are in the area we hope to see you again! Thank you again and safe travels! More 

Stafford, United States
2 reviews
5 of 5 stars Reviewed July 14, 2015

This Hilton is absolutely amazing, highly recommend staying here if you are in the El Paso area. Having had a very bad experience at a hotel in the area, I can say that this Hilton has outstanding service, security, and amenities.

Review collected in partnership with Hilton Garden Inn

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Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! It was a pleasure to have you as our guest! I am sorry to hear you had a bad experience at another hotel, but there lost is our gain. We look forward to your next visit. Thank you again and have a great day! More 

Puerto Rico
2 reviews
4 of 5 stars Reviewed July 13, 2015

Good size room, the menu in the restaurant for lunch or dinner is limited. Nice breakfast and customer service. Shutter service to airport and restaurants. the smell outside is not good (factory close to the hotel) but inside (lobby and rooms) is OK.

Review collected in partnership with Hilton Garden Inn

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Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! It was a pleasure having you stay with us and we hope if you are in the area again you come and stay and have breakfast with us again. Thank you again and have a great day! More 

Las Cruces, United States
1 review
5 of 5 stars Reviewed July 13, 2015

The lobby smells wonderful, the staff are friendly, and the hotel is a new 10/10. The Design, layout, and amenities are perfect. I've stayed here many times when in El Paso. The location is perfect it's right next to the airport, mall, downtown, and restaurants. This is the best hotel in El Paso, TX.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! I am glad we gave you great service and our location is great to get around El Paso. The malls near by and easy access to freeway we are glad you got to see some of El Paso. Thank you again and have a great day! More 

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