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Hilton Garden Inn El Paso Airport

#13 of 81 Hotels in El Paso
Certificate of Excellence
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6650 Gateway Blvd East, El Paso, TX 79915
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Hilton Garden Inn El Paso Airport
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Hilton Garden Inn El Paso Airport
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195 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eastpoint, Florida
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW

We came in late at night after being on the road for 11 hours. The staff were very courteous and helpful. We were so thankful for a nice comfortable bed and a clean room. The Starbucks Coffee bar and fresh breakfast was so pleasant. We highly recommend this hotel!

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Home
Level Contributor
163 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, new and friendly. As with other newly designed HGI properties, thus has a warm entry way with fireplace, cookies, and teas for snacking, and fresh fruit. Business center is functional. Rooms,are typical,with fridge and microwave as well,as,coffee and comfortable beds. Typical bathrooms and shuttle,service complete this property.

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your comments! It was a pleasure to have you as our guest, and I shared your comments with the entire staff. We strive for great service and clean rooms as we take pride in our hotel and we thank you for noticing. If you are back in El Paso we do hope you stay with us. Thank... More 

Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We checked in to the hotel and thought we had reservations but unfortunately, it had not been made. But they were very nice and accommodated us. They were having some problems as their key card system was not working so maintenance had to open the doors to the rooms for everyone. It worked out fine for us as we were... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for staying with us! I am glad we had a chance to have you experience the hotel. I am sorry for the key system as it did go out with no warning and was not able to get it working during your stay. I have talked to Chef about your concerns and your comments make us better. Thank... More 

Tucson, AZ, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Great stay, especially room service & check-in. I did object to the $179 charge for our required second night's stay due to my taking ill. I was not allowed to use my points to offset that higher charge.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your stay with us! I am glad you enjoyed your stay and we continue to improve on service. Although rates due move due to demand, when a guest stays over we have to push another guest to another hotel who was suppose to stay with us. I am sorry you felt the rate was high but normally... More 

Houston, Texas
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on our way back from a family vacation. I travel a good bit for business, so I know I am a little bit picky with the hotels. It does not need to be fancy and five star, but I do like clean and functional. This hotel was clean and had very nice and quiet rooms. The family... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your stay with us and your comments! It was a pleasure to have you and your family stay with us. Even though we did have trouble with the key system we thank you for being patience with us and the rest of your stay was excellent! Thank you again and have a great day! More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

When we first arrived at the hotel and got into our room the room was so hot. We turned the AC on and all the way down and the room took forever to cool down. Maintence was called to address the problem. When we laid down to go to sleep we found that the beds were EXTREMELY uncomfortable. I just... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

I am sorry for you stay with us. I have spoken with the Front Desk Manager to make sure all desk agents have been trained and informing our guest of our amenities. I want to thank you for your comments as they make us a better hotel. Thank you again and have a great day! More 

California
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a car problem and needed to spend a night in El Paso near the Mercedes dealership. I had called another hotel, rate too high, and she referred me to the Hilton. I was not familiar with this chain of the Hiltons. What a nice surprise...great room, very good price, super staff at front desk and in the restaurant.... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your comments! We are sorry to hear you had car trouble but also happy you were able to spend time with us and get to know The Hilton Garden Inn. It makes the staff happy that they provided great service and clean room for your unexpected stay over in El Paso. We hope if you are back... More 

Lexington KY, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Arrived at the El Paso Airport Hilton Garden Inn on business travel 5/28/15. Hotel is one of the newer properties in El Paso and has excellent proximity to the airport, dining and shopping. El Paso has invested heavily in infrastructure improvement and new shopping and dining has just been completed within a 3 mile radius of the hotel. This hotel... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your stay with us, as well as your comments. It was a pleasure to have you here and we are pleased you had a great experience in El Paso and at the hotel. I have shared your comments with the staff and we hope when you are back in the area you will join us again. Thank... More 

el paso, United States
1 review
2 of 5 stars Reviewed 5 weeks ago

place is next to a smelly refinery and the smell permeates the hotel. beds are lumpy and horrible. parking lot too small, constant events going on with non-guests taking up parking spaces. Our reservations, made on hilton site, 2 weeks in advance, were messed up and took 20 minutes to clear up.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

I am sorry for you stay with us as it was not what you excepted. Although I have no control over the location we do want our guest to enjoy their stay with great service and clean rooms. If there is anything I can do to make it right please let me know! Thank you for your comments and have... More 

El Paso, Texas
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed May 26, 2015

The Hotel is nice looking but if you're a light sleeper then this hotel is not for you. I stayed over for Valentine's Day. The food was exquisite. My compliments to the chef. Everyone was nice and attentive and greatly enjoyed the Valentine gala. However the room's noise insulation was awful. I could hear everyone talking down the hallway and... More 

Was this review helpful? Yes
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review

Thank you for your comments and stay with us. I am glad you enjoyed the food and service for a special occasion. We have things we can control service, clean room and great food are what we are proud of. Thank you again and have a great day! More 

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