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Comfort Inn & Suites I-10 Airport

Certificate of Excellence
2.5 of 5
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6645 Gateway West, El Paso, TX 79925
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1 room 1 guest
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Comfort Inn & Suites I-10 Airport
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156 Reviews from our TripAdvisor Community

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Traveler rating
    108
    32
    10
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spring Valley, California, USA
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After a long hard trip, and all sorts of trouble with hotels.com (a different review for another time) Martha and Josh really jumped in to save the day. Couldn't have been more helpful and responsive to our situation. The property is nice, the rooms clean, etc., but the only thing that prevented a five star rating was the toilet overflowing... More 

Was this review helpful? Yes 1
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank You for taking the time to write a review for the Comfort Inn & Suites Airport. I would like to apologize on behalf of my maintenance team for your toilet running during your recent stay here with us. I have gone ahead and let them know about the issue and it is being taken care of. I would like... More 

Killeen, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff are very friendly, courteous, professional, and will wait on you hand and foot. The rooms are very well cleaned and provide a comfortable night stay. The location is very close to numerous restaurants, night life, and kids activities.

Was this review helpful? Yes
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you for taking the time to write a review for the Comfort Inn & Suites El Paso Airport, reviews like yours are what we strive for. I will let my housekeeping staff know they are doing an excellent job in cleaning the rooms. As for my front desk agents I will let them know about this excellent review, we... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel after my water heater unexpectedly bursted at my home, but I must say very pleased with this hotel our family travels a lot and I have been to many hotels especially enjoy comfort inn's but by far my favorite for one, the breakfast area was very well kept it was clean, food was great... More 

Was this review helpful? Yes
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you for taking the time to write a review for the Comfort Inn & Suites, reviews like yours are what we strive for. I am overjoyed to read you and your family loved our hotel, our entire staff works hard to keep it maintained. I will let Sara know about this amazing review, she works really hard and likes... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I recently visited your establishment and have to say wow , as a business owner my self I really enjoy being treated as a valued customer , from the initial greeting at the front desk service was excellent I will recommend this hotel to all my friends and family who come from Mexico often Norma the manager made sure my... More 

Was this review helpful? Yes
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you for recognizing our hotel as a fine establishment, comments like yours are what we strive for. I am glad my front desk agents made you feel like a valuable guest because all of our guests are beneficial to us. We always value our guests and work hard every day to provide exceptional service. Thank you for sharing your... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The place is really clean and the rooms are also really clean. The manager norma is an amazing manager she takes care of you with any questions you may have regarding the prices or what places that could be good to visit if you are new in el paso..

Was this review helpful? Yes
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you for writing a review on Tripadvisor for Comfort Inn & Suites. I am glad the rooms met your expectations. Your comment will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We are soo glad you enjoyed your stay. Please... More 

Atlanta, Georgia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had a pleasant stay in a clean room but two things were strange. 1) tickets for breakfast. We've only received tickets at hotels that had restaurants in them, never for an included buffet. 2) In the lobby is a 2 foot statue of Ganesh that was center most in the lobby and made us uncomfortable. To each their own... More 

Was this review helpful? Yes
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you for writing a review but unfortunately the hotel you are referring to is not our hotel. On Comfort Inn & Suites I-10 Airport our breakfast is complimentary and does not require tickets. We even have a Managers special in the evenings for our guests and everything it's complimentary as well. In our lobby we do not have any... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

This is the best and my favorite hotel is El Paso! For the price, location, quality, and service, its definately A+. I've always been treated nicely here. The rooms are very clean (including the bathroom). The towels are actually soft, and the beds are so comfy!

Was this review helpful? Yes
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you for choosing Comfort Inn & Suites as you favorite hotel in El Paso. We really appreciate reviews such as yours. Our main goal is to always do our very best for all of our guests Our staff works very hard to maintain a nice and clean hotel. I will let them know about your comment. Once again thank... More 

Clermont, Florida
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 16, 2015

I stayed here one night for business. They have a free shuttle from the airport to the hotel. The front desk staff was pleasant and informative. The room comfortable bed, work desk, love seat, microwave and refrigerator. They have a nice workout room. Where this place shines for me is the happy hour in the evening with free food and... More 

Was this review helpful? Yes 1
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you for taking the time to complete our online survey on Tripadvisor regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 12, 2015

Spent a very comfortable night in this hotel. It appeared to be on the newer side with spacious room, extra large flat screen TV and up to date furnishings and bathroom. The bed and pillows were extremely comfortable. Air conditioning was quiet ( unlike the loud units we experienced the previous three nights in other motels)! Enjoyed the unique breakfast... More 

Was this review helpful? Yes
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you for taking the time to fill out our online survey on Tripadvisor with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

Houston, Texas
Level Contributor
155 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 4, 2015

Easy location for airport and I-10 access. Plenty of food choices close by. Front desk was very quick to check me in. They have a managers happy hour however I did not make it back in time but thought that it was a nice extra. Room was fine. Layout is a little different with the breakfast area upstairs but now... More 

Was this review helpful? Yes
Levi M, Manager at Comfort Inn & Suites I-10 Airport, responded to this review

Thank you so much for the review you wrote for the Comfort Inn & Suites in El Paso, TX on TripAdvisor. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More 

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