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Hawthorn Suites by Wyndham - El Paso

2.5 of 5
6789 Boeing Drive, El Paso, TX 79925-1103
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Hawthorn Suites by Wyndham - El Paso
Ranked #58 of 78 hotels in El Paso
3.0 of 5 stars 65 Reviews
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65 reviews from our community

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Date Rating
El Paso
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 27, 2012 NEW

Got a great deal price wise. Got a small room with a king bed. Got a big outdated bathroom with plenty of towels. The water was immediately any temperature you wanted. This is a big plus. You can sometimes hear noise from elsewhere. The bed was clean and had plenty of pillows. The ac/air unit worked fine. The micro and... More

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Los Angeles, California, United States
1 review
4 of 5 stars Reviewed May 23, 2012

Thank you Hawthorn for a pleasant stay ! I was pleasantly surprised to find your beds super comfortable with real down comforters in quiet rooms. I'm a light sleeper, and I didn't hear a peep, which means you also attracted guests who have hotel etiquette :) Folks, this hotel should be your first choice for ELP-close hotels. It serves your... More

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review
May 24, 2012

Thank you for your survey comments they were well received. More

1 review
1 of 5 stars Reviewed May 10, 2012 via mobile

Stay away from this hotel it is infested with bed bugs... Didn't realize the hotel was that bad till I noticed the hot water wasent working that's when my friend n I took the pillows n blankets off... Never in my life have I seen something as vile and disgusting as that matress... Tiny red criters coming out of the... More

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review
May 13, 2012

In response to your comments, I can only say that I personally know the Hawthorn does not have bed bugs. Our mattresses are rotated properly, cleaned and cared for; the hotel staff is properly trained in the cleaning of every room; have been trained to identify such problems and currently the hotel is installing new furniture in all rooms and... More

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Chihuahua
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 2, 2012

Stayed at this hotel in April 2012. Got a nice room which was clean and comfortable. They serve excellent hot breakfast which is worth a lot. Check in took very long, because the hotel didn't have enough people at the front desk. I pity the lady who did what a few people should have done together.

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See 3 more reviews by Eugenio07 for El Paso
El Paso, Texas
1 review
2 of 5 stars Reviewed May 1, 2012

Using the bathroom faucet a bunch "gunk" came out from behind the faucet. The fridge, microwave and desk light didn't work. Clerk said "Oh? Sorry." To use the micro we had to move it to the Night Stand and unplug the clock. Carpets filthy. Thank goodness I bring flip flops to wear in hotels. They also need more help on... More

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review
May 3, 2012

Your comments are well received. I have addressed your concerns to their proper department managers for correction and will personally inspect project completion. We want all of our customers to have a great experience when they stay with us. Thank you again for your comments and we will strive to improve. We hope you will visit us again. More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 30, 2012

I stayed with the good folks at Hawthorn on April 24-27, 2012. I regreted my reservation as soon as I smelled the lobby. My room was consistently 90 degrees despite the a/c's best efforts, and the room was dirty with holes in the walls and discoloration everywhere. The staff was friendly but had clearly given up on the place, and... More

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See 3 more reviews by 56003Dee for El Paso
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review
May 3, 2012

Thank you for your comments. We never give up and want to invite you back as our guest to see the improvements being made currently by the corporation. New in-room furniture, new corridor carpeting, new wall vinyl, lobby and breakfast area structural improvements underway now with plans for complete renovation. Our breakfast must pass Health regulations daily and I am... More

Albuquerque
1 review
1 of 5 stars Reviewed April 13, 2012

This hotel was described as a pet friendly hotel in their description. I was caught off guard with a hefty non-refundable pet fee as I walked in the door. The reservation form did not indicate a fee nor when clicking on the pet symbol on the reservation screen. Had I known of this fee, we would not have stayed at... More

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review
April 16, 2012

Thank you for your comments. I do apologize if you had no knowledge of our Pet Policy. All information about our property should be transparent to all booking channels. Maintenance issues have been addressed and again, I am very sorry this was disturbing. More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 12, 2012

Never ever again. At checkin, front desk completely ignored me, no smile, very unwelcoming. I got to my room and man o man was it tiny. First thing I notice is thru the window the view of trash, trash and more trash. I then try to do some work but could not connect to the WiFi network. After 15 minutes... More

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Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 17, 2012

Front desk staff was friendly. I was told, after my late-night arrival, that the shuttle to the airport was reserved for military personnel from 6:00 to 7:00 A.M. and that I should arrive at 6:45 A.M. to get the 7:00 non-miltary personnel shuttle. Room was fine; typical mid-grade airport hotel. Air conditioning was slow to cool the room. So, I... More

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review
March 19, 2012

Thank you for your comments. The hotel does provide a complimentary shuttle to our guests on demand and our in-house military guests of which we shuttle to and from Ft. Bliss at the specific 6 a.m. time frame usually is never a problem. We do not announce departure times for shuttle unless the demand is heavy for airport departures. I... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 12, 2012 via mobile

Clean, comfortable, and kind. What else could you want for the buck?

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review
March 19, 2012

Thank you for your comments. It is the policy of this hotel to mail back any item left behind by regular mail, unless the guest requests otherwise and provides their carrier preference of which at that time it is usually on their carrier account number. I am sorry that you were given poor information. Management can be called upon at... More

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Additional Information about Hawthorn Suites by Wyndham - El Paso

  • Hawthorn Suites El Paso
  • Hawthorn Hotel El Paso
Address: 6789 Boeing Drive, El Paso, TX 79925-1103
Price Range: $

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Hawthorn Suites by Wyndham - El Paso
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