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Hawthorn Suites by Wyndham - El Paso

2.5 of 5
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6789 Boeing Drive, El Paso, TX 79925-1103
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1 room 1 guest
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Hawthorn Suites by Wyndham - El Paso
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507 Reviews from our TripAdvisor Community

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Traveler rating
    119
    145
    128
    71
    44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (507)
  • Mar-May only
    (146)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (87)
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Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have stayed here 3 times before and knew what I was getting. I think some things have changed a little bit since then. These used to have happy hour everyday and now it's once a week. Also the pool is not very inviting because they have a lots of birds. They always have had lots of birds but the... More 

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Albuquerque
1 review
2 of 5 stars Reviewed 3 days ago NEW

We decided to stay at the Hawthorne on whim it was between that and the Marriott across the street. The room was nice but it smelled terrible down the hallways;( we were looking forward to swimming and relaxing. When we got into the hot tub we quickly realized how nasty the water was there were bird feathers and bird poop... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Las Cruces, New Mexico
1 review
3 of 5 stars Reviewed 1 week ago

Overall good. Did get awakened one moring at about 5:00 am as the garbage truck was emptying the dumpsters. Avoid the rooms overlooking these. Seems the staff was unprepared for the breakfast, as they ran out of staple items (eggs,bacon,hash browns) due to the many peole having breakfast. It improved the next morning, thankfully. Otherwise, a good place to stay.

Review collected in partnership with Hawthorn Suites by Wyndham

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review

Thank you for taking the time to write your review. Nice to know that our staff was friendly to you during your stay. Serving a complimentary breakfast buffet everyday, with all that is offered, and being a "Buffet", we strive to meet the timelines for serving all of our guests. The kitchen staff works very hard each day to please... More 

El Paso, Texas
1 review
3 of 5 stars Reviewed 1 week ago

The staff was friendly. It was close to the Airport. I was given a ride to the mall when I couldn't get a car rental at the airport. I couldn't get breakfast the morning left because of a conference. And also, ran out of coffee, so I made a pot in my room. my room could of used a good... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review

Thank you for your review. My apologies for any concerns you may have had during your stay. I have addressed your concerns with the staff. I would welcome another opportunity to better serve you. Thanks again for your review. More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed 8/12/15 through 8/16/15. Were told on phone when reservation was made that we would be given a handicapped room, since one of us is handicapped. None available when we checked in and notation was not made on reservation. Said they would try to see which staff member made the reservation,. Carpet pretty much remained dirty. I'll give them the... More 

Was this review helpful? Yes 1
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review

Your comments have been reviewed and I extend my apologies to you and your family for this inconveneince. I have met with department managers and we will continue to strive towards meeting all guests expectations. Thank you. More 

Albuquerque
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the Hawthorn suites several times and I have yet to be disappointed. The staff was very helpful and made our stay a good experience.

Review collected in partnership with Hawthorn Suites by Wyndham

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review

We appreciate your business and sure want you to return. Thank you for your review. Best regards to you. More 

Henderson, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Was not clean. The only good thing I can say about this hotel they had an excellent breakfast.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham - El Paso, responded to this review

Hello and thank you for your comments. I am very sorry that you found the hotel and room unclean. as this is not our standard. We strive to keep all common areas clean 24 x 7 and rooms on a daily basis. My sincere apologies. More 

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