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Red Roof Inn - El Paso West

7530 Remcon Circle, El Paso, TX 79912-3513
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Red Roof Inn - El Paso West
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Red Roof Inn - El Paso West
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93 reviews from our community

Traveler rating
    38
    15
    13
    12
    15
See reviews for
23
15
13
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (93)
  • Mar-May only
    (14)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (28)
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2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

Ok place to just stay night. Place is old, beds are full size... not queens so they are small to sleep 2 per bed. If you want a microwave or fridge in room you have to pay extra. Not enough toilet paper in room and front desk unwilling to bring to room. In serious need of updating.

Was this review helpful? Yes
Santa Fe, New Mexico
1 review
4 of 5 stars Reviewed 2 weeks ago

I have been staying here on business on and off for the last few months...the hotel is clean and the location is very convenient. Ivan and Mary at the front desk are AWESOME!! Both folks have gone the extra mile to make sure my stay was pleasant, and their can-do attitudes were refreshing, especially for a "budget" hotel! Would recommend... More 

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the review concerning our Inn, we appreciate your comments and recommendation of the property. I am delighted of your satisfaction with Mary and Ivan at the front desk, both are long-term employees who perform well with our customer relations. I will share your information with our team and we look forward to serving you soon at our... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For $60, I got a king size bed, huge desk, nice 30 inch flat screen TV. It was clean and quite. Got a most excellent night's sleep. Not a luxury hotel, but for a decent place to crash out overnight, it was superb and adequately priced.

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

We would like to extend our thanks for your review concerning the visit to our property. The informative comments you shared were kind and sincere, we are very happy to offer you a comfortable stay at a good value. Please do not hesitate in returning to the Inn, we look forward in serving you again the next time your lodging... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 26, 2015

I rarely stay at Red Roof Inns, but I was told by a friend that they don't charge an additional pet fee like most places, so I decided to try it out. Upon arriving, I asked the (not very friendly) clerk if any of the outside rooms were available, he said that he "didn't know" and that he would have... More 

Was this review helpful? Yes 2
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time, all review information from our customers provides a source of communication we look forward to receiving. This Border City Westside Inn location is a favorite for many of our pet friendly lodging guests who frequent the property. The team looks forward in serving our traveling patrons seeking overnight room accommodations during this exciting new... More 

El Paso, Texas
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 21, 2015

I stayed there last night, I checked in around midnight, and the front desk clerk, Zeke was pretty effin' rude. I work as a front desk agent for a different hotel and when a guest asks for a lower rate I'm pretty accommodating, I lower the rate $10 or $20. With an attitude he says "Well if you can find... More 

Was this review helpful? Yes 3
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thanks for submitting a review concerning your visit to our location. Many of our customers book their reservations after shopping the various on-line travel agencies and our website for special room rate arrangements. Please feel free to do so also, we will be happy to assist you with any future reservations at our location. Ernie Parra General Manager (915) 587-9977 More 

El Paso, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2015

Red Roof Inn West El Paso is convenient to the freeway, Ivan knows his stuff. Its fast and easy to check in and get your room. It QUIET. If something breaks, ask Ivan... There is always hot coffee and hot water. Close to Walmart and restaurants and other hotels. Enjoy

Was this review helpful? Yes 1
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time to write a review of our Inn, we appreciate it very much. Ivan is very efficient at the front desk and he is more than ready to accommodate our customers upon their arrival, we are happy you agree with this too. Everyone looks forward to your next visit and the opportunity to be of... More 

1 review
5 of 5 stars Reviewed February 9, 2015

I have stayed there about 20 times for business. It never disappoints. If you are looking for a clean, friendly, and great located place then that is the place. Ivan is one of the front desk guys and he is awesome. He always makes you feel welcome. They are all very respectful and attentive there. They go above and beyond... More 

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Please accept our special thanks for submitting a review of the property, we appreciate your loyalty to our location in West El Paso. I will share your comments with Ivan concerning his customer service, he is also bilingual and provides effective guest interaction skills in communicating our amenities and of the many nearby shopping and restaurant choices. We certainly look... More 

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

I stay at this Red Roof location for 5 days at a time, every five weeks or so, for the last three years. My friend Ivan Juarez who runs the desk in the evenings ask me to write this review...and, I'm glad to do so. I have a lot of experience at this motel and have always found the facility... More 

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for responding to our front desk clerk's request of submitting a review of the Inn, this guest feedback is very important to our team. We appreciate your loyalty to our location and acknowledgement of the recent upgrades, it is our pleasure in providing friendly service during your visits. Ivan and the staff look forward to your future travels... More 

Top Contributor
62 reviews 62 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 25, 2015

Close to the border, as we had planned to park our rental car and visit Mexico by foot. But we were discouraged by some locals, and went to the top of Franklin Mountain to have a wonderfull view of the El Paso area into Mexico.

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time to submit a response concerning your recent visit to our Inn. We were delighted that our location was convenient for your family in our Border City and you were able to spend time outdoors. We certainly await your next visit to El Paso for the opportunity to be of service to you again with... More 

Redondo Beach, California
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 9, 2014

Compared to other RRI's, this location needs a lot more fixing up! Went to 5 rooms before finding one without a terrible broken drain sink area. All brown and yucky around the drain. Water stain on ceiling, a burned cigarette hole in shower curtain, no top plunger on tub drain, so, no bath! No non-slip on tub, terrible whistle occurs... More 

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the review and feedback concerning the issues you noted during your visit. This information offers us the opportunity to take corrective actions at the Inn and plan the necessary arrangements for completion. We appreciate your loyalty and look forward to your next visit to our property location. Ernie Parra General Manager 915 587-9977 More 

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