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Red Roof Inn - El Paso West

7530 Remcon Circle, El Paso, TX 79912-3513
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Red Roof Inn - El Paso West
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Red Roof Inn - El Paso West
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91 reviews from our community

Traveler rating
    38
    14
    13
    11
    15
See reviews for
22
15
12
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (91)
  • Mar-May only
    (12)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (28)
All months
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Erika and susie where very friendly!! They when to the xtra mile for a customer!! They clean a room for me in 15 min!! Thanks a million!! Wish every hotel had employes like them!! Room was clean and the outside of building clean

Was this review helpful? Yes 1
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Attention: Trip Advisor Consumer Site Editor This review is for the EL Paso East property, please remove from El Paso West site as soon as possible. Thank you. MGMT More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 26, 2015

I rarely stay at Red Roof Inns, but I was told by a friend that they don't charge an additional pet fee like most places, so I decided to try it out. Upon arriving, I asked the (not very friendly) clerk if any of the outside rooms were available, he said that he "didn't know" and that he would have... More 

Was this review helpful? Yes 2
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time, all review information from our customers provides a source of communication we look forward to receiving. This Border City Westside Inn location is a favorite for many of our pet friendly lodging guests who frequent the property. The team looks forward in serving our traveling patrons seeking overnight room accommodations during this exciting new... More 

El Paso, Texas
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 21, 2015

I stayed there last night, I checked in around midnight, and the front desk clerk, Zeke was pretty effin' rude. I work as a front desk agent for a different hotel and when a guest asks for a lower rate I'm pretty accommodating, I lower the rate $10 or $20. With an attitude he says "Well if you can find... More 

Was this review helpful? Yes 3
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thanks for submitting a review concerning your visit to our location. Many of our customers book their reservations after shopping the various on-line travel agencies and our website for special room rate arrangements. Please feel free to do so also, we will be happy to assist you with any future reservations at our location. Ernie Parra General Manager (915) 587-9977 More 

El Paso, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2015

Red Roof Inn West El Paso is convenient to the freeway, Ivan knows his stuff. Its fast and easy to check in and get your room. It QUIET. If something breaks, ask Ivan... There is always hot coffee and hot water. Close to Walmart and restaurants and other hotels. Enjoy

Was this review helpful? Yes 1
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time to write a review of our Inn, we appreciate it very much. Ivan is very efficient at the front desk and he is more than ready to accommodate our customers upon their arrival, we are happy you agree with this too. Everyone looks forward to your next visit and the opportunity to be of... More 

1 review
5 of 5 stars Reviewed February 9, 2015

I have stayed there about 20 times for business. It never disappoints. If you are looking for a clean, friendly, and great located place then that is the place. Ivan is one of the front desk guys and he is awesome. He always makes you feel welcome. They are all very respectful and attentive there. They go above and beyond... More 

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Please accept our special thanks for submitting a review of the property, we appreciate your loyalty to our location in West El Paso. I will share your comments with Ivan concerning his customer service, he is also bilingual and provides effective guest interaction skills in communicating our amenities and of the many nearby shopping and restaurant choices. We certainly look... More 

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

I stay at this Red Roof location for 5 days at a time, every five weeks or so, for the last three years. My friend Ivan Juarez who runs the desk in the evenings ask me to write this review...and, I'm glad to do so. I have a lot of experience at this motel and have always found the facility... More 

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for responding to our front desk clerk's request of submitting a review of the Inn, this guest feedback is very important to our team. We appreciate your loyalty to our location and acknowledgement of the recent upgrades, it is our pleasure in providing friendly service during your visits. Ivan and the staff look forward to your future travels... More 

Top Contributor
60 reviews 60 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 25, 2015

Close to the border, as we had planned to park our rental car and visit Mexico by foot. But we were discouraged by some locals, and went to the top of Franklin Mountain to have a wonderfull view of the El Paso area into Mexico.

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time to submit a response concerning your recent visit to our Inn. We were delighted that our location was convenient for your family in our Border City and you were able to spend time outdoors. We certainly await your next visit to El Paso for the opportunity to be of service to you again with... More 

Redondo Beach, California
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 9, 2014

Compared to other RRI's, this location needs a lot more fixing up! Went to 5 rooms before finding one without a terrible broken drain sink area. All brown and yucky around the drain. Water stain on ceiling, a burned cigarette hole in shower curtain, no top plunger on tub drain, so, no bath! No non-slip on tub, terrible whistle occurs... More 

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the review and feedback concerning the issues you noted during your visit. This information offers us the opportunity to take corrective actions at the Inn and plan the necessary arrangements for completion. We appreciate your loyalty and look forward to your next visit to our property location. Ernie Parra General Manager 915 587-9977 More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2014 via mobile

Was the worst service I've ever had. The front clerk night shift rude gave me a room that was already taken. Then gave me a room that had no heat. Just BAD DO NOT STAY. Worst service. I was only in the room for less than 45 mins and I tried to get my refund and only got 25$ back!... More 

Was this review helpful? Yes 1
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the review concerning your most recent visit to our property. The issue with the front desk PMS computer has been resolved, we regret the inconvenience this created upon registration at the Inn. After having provided you room accommodations several times this year, we remain openhanded with guest lodging assistance during any consequent visits to our location. Ernie... More 

Stillwater, ok
Top Contributor
175 reviews 175 reviews
27 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed October 9, 2014

After a long day on the road, We were ready for a good nights sleep. Driving along I-10, We saw a billboard advertising $42 rooms, so we pulled in, just to get informed "that's the other Red Roof".So we checked in anyway. We went to the room and housekeeping just started working on the room, so back to the office... More 

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thanks for taking the time and submitting the review information concerning your visit to our location. I have shared your comments with our team and your feedback provides the employees with some areas of attention in conducting our daily operations. The staff looks forward to another opportunity in serving you the next time your travel plans include the West El... More 

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