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All 79 El Paso hotels

Red Roof Inn - El Paso West

2.0 of 5 Hotel   |   7530 Remcon Circle, El Paso, TX 79912-3513
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Red Roof Inn - El Paso West
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Ranked #46 of 79 Hotels in El Paso
A recent review
4 of 5 stars reviewed 3 weeks ago
Ardie V Kerrville, Texas, United States
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79 reviews from our community

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    10
    8
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kerrville, Texas, United States
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After having a horrible experience across the hwy at motel 6 must aunt and i decided to move over your this Red Roof inn. It was wonderful! From the time we checked in to the time we checked out. They even gave us small discount after i told them we were there because my dad was in the hospital. Its... More

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Wolfforth, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a stressful crazy day and ended up having to spend the night in El Paso. We chose this Red Roof Inn because of previous good experiences at Red Roof Inn in the Dallas/Ft.Worth area. The desk clerk, Ivan, was very friendly and really tried to help ease the stress of our day. He was very helpful! Thank you... More

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the review concerning your visit to our location in El Paso, we appreciate your comments and I will share this with our team. Ivan interacts well with our customers and I was happy he provided you a favorable experience and eased the emotions of your traveling day. Please allow us another opportunity to be of service to... More

Hemet, California
Top Contributor
60 reviews 60 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 5 weeks ago

On are way back from Georgia we stayed at the west property of red roof inn. Hoping for a better experience then the one in el paso on the east side. The clerk at the desk was rude and did not smile or care. His actions were basically I can't stand being here. The room was nice and updated by... More

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thanks for the review you submitted concerning your recent visit to the Inn. The information has been reviewed with the staff and permits each employee to use guest feedback as a valuable source in meeting the daily operations to our customers. We would like the opportunity of providing you lodging again whenever your travels include our location in El Paso... More

Hutto, Texas
Top Contributor
88 reviews 88 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 14, 2014

We stayed here ONLY due to $49 price. Bed, service, room were horrible and nasty. DO NOT STAY HERE EVER! The noise from I10 was loud and the front desk had no personality on check in or out. The only good thing here was the closeness of the Mexican restaurant across the back parking lot. STAY AWAY from the establishment.

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the response you submitted during your visit. The information has been shared with our team in each department and attention was extended to the comments you mentioned. The next time your travel plans include our location, we look forward to providing you lodging accommodations. Ernie Parra General Manager 915 587-9977 More

Shalimar, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 10, 2014

This hotel was a great experience for the $ you pay! For $42 a night, you shouldn't expect too much! There was hot water, a bed, flat screen tv, AC, and even room service. The area is decent and in close proximity to many restaurants and walmart. I think it's worth staying there if your looking forward to resting your... More

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you very much for the review concerning your recent visit to our Inn. We were delighted you had a great experience and enjoyed the room accommodation as well as the availability of the surrounding businesses near our location. Please be sure and return to our property the next time your travels bring you to this area, we certainly look... More

Humble, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 10, 2014

My son and I checked into this hotel today. It is clean, and the staff are very friendly. Ivan Juarez spent at least a half an hour helping me register for the Red Roof "rewards card" program on line. The other female staff member (at the desk at 5), was equally helpful. She assisted with my registration. It's a great... More

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time and sending a review concerning your recent visit to our location. I was glad you found our front desk staff very helpful and friendly, both are important customer service areas in meeting your expectations. I have shared your comments with our team and we sincerely extend an invitation to you of lodging at our... More

humble, texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2014

I have not traveled to the area for over a year. This was always where I stayed when in El Paso. I found the redone rooms pleasant and the staff still great. Next time in El Paso here is where you will find me

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

It was a pleasure seeing you again, thanks for the review you submitted and returning to our property. We appreciate your loyalty to our location and were happy your room accommodation was pleasant and resulted in a comfortable stay. Please visit us again soon, it is important to our staff in maintaining the relationship we share and meeting your lodging... More

Scottsdale, Arizona
Top Contributor
77 reviews 77 reviews
16 hotel reviews
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed July 22, 2014

From the exterior this is a really nice place. Not very expensive, perfect for the weary traveller. Your hooked.. The room, #343, was nice, not remodeled as suggested. And then it happened. The hot water in the shower had to turned all the way on to get warm water. The next morning we noticed something stuck to the bedspread that... More

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Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the information on the review you submitted during your recent visit. Your comments have been shared with our team of employees and corrective actions were taken. The issues provided detail, assisting our staff in maintaining daily operations for our customers. We look forward to serving you again the next time your travel plans include the area of... More

Port Orange, Florida, United States
Top Contributor
54 reviews 54 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed May 31, 2014

We checked in and the sign said new remolded rooms. I don't think so ! NOT UP TO RED ROOF STANDARDS ! It was dirty,beds very uncomfortable and pancake pillows !My wife complained and they said they were sorry,nothing more .

Was this review helpful? Yes
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the review concerning your visit to our Inn. We regret the circumstances you reported and our intentions are providing a comfortable visit with all of our customers. The room issues have been resolved and the staff was proactive in responding to the details. We look forward to another opportunity in offering you lodging accommodations when your travel... More

New York City, New York
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 4, 2014

We stayed for two nights and it was ok. The rooms are big with large bed, stained blankets. They have just renovated, but im not sure they finished?? The bathrooms need work as does the stained blankets and towels. Ok for a two night stay.

Was this review helpful? Yes 1
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time and submitting a review pertaining to your recent visit. We appreciate your feedback and value your input, this allows us to react accordingly and address the areas you mentioned. We look forward to serving you again the next time your travel plans require lodging in the West El Paso vicinity. Ernie Parra General Manager... More

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Additional Information about Red Roof Inn - El Paso West

Address: 7530 Remcon Circle, El Paso, TX 79912-3513
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn - El Paso West 2*
Number of rooms: 123
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Also Known As:
Red Roof Inn - El Paso West Hotel El Paso
El Paso Red Roof Inn

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