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All 77 El Paso hotels

Red Roof Inn - El Paso East

2.0 of 5 Hotel   |   11400 Chito Samaniego Drive, El Paso, TX 79936-7421
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Red Roof Inn - El Paso East
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77%
Ranked #20 of 77 hotels in El Paso
Certificate of Excellence 2013
A recent review
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111 people have reviewed this hotel

Traveler rating
    65
    21
    11
    6
    8
See reviews for
19
17
12
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
El Paso, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Every thing was great. Your desk Clark Gilbert really shows true care and concern and was a good listener I will definitely be come back.So I will even make sure to refer to many of my friends and family.

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your review of our Hotel. We appreciate your time, and the fact that you choose to share it wth us. Gilbert was pleased to know he could be helpful and that you found everything excellent. We hope to conitnue to serve you in the future and hope you will use Red Roof Inn for your future lodging... More

Dothan, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Red Roof Inn El Paso Easy last night. We ate traveling cross country and really enjoyed this particular RRI. We have spent many nights at RRI thought the US. The room was excellent, very modern, comfy Eastern King bed and a large flat screen TV. What stood out the most was the terrific service we received. Andy... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Service means everything to us at Red Roof Inn. Thank you so much for letting us know we met your standards. Andy and Gilbert are pleased to know they made your stay more enjoyable. Rating our rooms as excellent show us that our efforts of our new renovation have been successful. I hope we can serve you again and that... More

Itasca, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are on a two week road trip, and stayed at four Red Roof Inns. The El Paso East was a "5 Star" compared to the others. Front Desk Clerks, Alfonso and Erika, are excellent first impressions for the Inn. The hard wood floors, the desk area chair and sufficient electrical outlets were greatly appreciated; and the DECOR is lovely.... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you so much for your "Excellent" rating of our Inn in your review. It is always wonderful to be rated the best of 4 by our guests. The staff is happy to know you enjoyed all of the items we have incorporated in our new renovation. The view is missed by those that choose another location. I was glad... More

Rio Rancho, New Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

The rooms are always nice and beds very comfortable. The front desk clerks are awesome. I had an issue with the Wi-Fi and went down stairs to get a better signal and "Andy" got right on the phone with the wi-fi company and told them he had multiple complaints reference the wi-fi and they reset the system and I was... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

It was great to hear that you always find the beds nice and comfortable. Andy was very pleased to know he was able to help out you when you needed it. We truly appreciate your time in posting your review about our property. We all look very forward to your return. More

1 review
4 of 5 stars Reviewed March 12, 2014

This was an extremely last minute situation for me but I called and they had very good priced rooms and said everything was brand new. When I arrived, Dean checked me in and was awesome. I had some special circumstances for needing a room last minute and he was very accommodating and extremely helpful. The lobby is very nice and... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for taking your time to post your review about your experience at our Hotel. The Staff members you mentioned are all very pleased to know that they were able to assist you in your entire stay with us. It is important for us to receive feed back on our rates and quality of our rooms. We are pleased... More

Watertown, New York
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 28, 2014

First and most important! Their customer service was incredible...Dean, Ian and the lovely, professional, helpful, young lady who took my reservation, maintenance staff, housekeeping.... Our room was nearly perfect. I was worried there would be road noise but not so. Very clean with the exception of mold in the shower. We're so please with all the renovations and upgrades especially... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time and great suggestions for improving our property. Your review is so important to us. It is very nice to hear that you were able to interact with so many of our staff members. "Nearly Perfect" is what we like to hear, and know we will work on the "Perfect" thanks to your imput. More

Brooklyn, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 24, 2014

I had to make this reservation at the last minute and got a decent price for a room. Front desk was straight and to the point, I didn't need to ask any questions once I received my room key..just slow down when answering the phone. The room was clean and neat, modern. The bed was too low and too firm... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you so much for your time to post a review. We appreciate that your noted the clean, nice and modern rooms , as we just completed a Renovation to update our property. Our prices are always competitive and we hope to see you again. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2014

This review is LONG overdue! I am only writing this review because I received such great customer service from Dean when I stayed for one night in late September. I was traveling from California to New Orleans and only stayed overnight to rest. I checked in late and Dean was at the front desk. He let me know my mom... More

Was this review helpful? Yes 1
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you so much for taking your time to write your review. The fact that you remembered atfer your stay means alot to all of us. Dean was quite pleased to know you appreicated his efforts. We are constandly working to improve the quaily of our rooms. We hope to accomadate you again and hope you will choose Red Roof... More

el Paso, texas
1 review
5 of 5 stars Reviewed February 3, 2014

Dean Martinez provided outstanding support as a representative of your company and establishment. The room was clean and we'll serviced and housekeeping services were provided to ensure continuity of cleanliness.

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you so much for sharing your review with us. Dean told me that you were very happy with your stay. It is always a pleasure for all of us here, to know that our efforts bring about pleasant experiences for our guest. We look very forward to serving you again soon. More

Mesa, Arizona
2 reviews
1 of 5 stars Reviewed January 5, 2014

we stayed here only because we were to tired to go else where. the first room was not clean hair and make up on the pillow and sheets and hair in bath room. we asked for a new room and it was not much better but the sheets appeared to be changed. we did not bring are luggage in because... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your candid review of your stay at our property. We will be able to address all the issues that you have mentioned and correct them. We take your comments very seriously and want to improve our service to each and every guest. I hope you will reconsider trying Red Roof Inns again for your future lodging needs. More

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Additional Information about Red Roof Inn - El Paso East

Also Known As:
Red Roof Inn - El Paso East Hotel El Paso
Red Roof Inn - El Paso East Hotel
Red Roof Inn El Paso
El Paso Red Roof Inn
Address: 11400 Chito Samaniego Drive, El Paso, TX 79936-7421
Location: United States > Texas > El Paso
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#6 Best Value Hotel in El Paso
#14 Business Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn - El Paso East 2*
Official Description (provided by the hotel):
This 100 % smoke free Red Roof Inn is conveniently located in East El Paso, and adjacent to I-10, Red Roof El Paso East is convenient to many shopping malls, the Tinsel Town movie complex, and a large variety of restaurants, all within a half mile. Also close by are Star Western Wear, University of Phoenix, Lowe’s, Home Depot, Bank of America, Chase, and Wells Fargo. El Paso International Airport is within 7 miles and you can reach Fort Bliss and the Socorro Sports Complex just off of Loop 375. The Zaragoza International Bridge for entry into Juarez, Mexico, and the Avenue of Americas International Business Park is just minutes away. Three large medical centers are conveniently located to our Inn-- Del Sol, Physicians, and Sierra Providence. Red Roof El Paso East is newly remodeled with all new rooms and is a 100% smoke free hotel with all new flat screen TV’s. We offer a variety of channels including HBO and Pay per view movies. When you check into Red Roof Inn El Paso East, check out the fantastic new amenities in our NextGen ® design rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, plush high-end bedding, new modern design flooring, comfortable new seating and a large, flat-screen TV. Experience our complimentary coffeehouse-style coffee and tea in the lobby. This location also offers a conference room, microfridges for a nominal fee, an elevator and has interior and exterior corridors. All rooms offer Free WiFi. This location offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 
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