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All 79 El Paso hotels

Red Roof Inn - El Paso East

2.0 of 5 Hotel   |   11400 Chito Samaniego Drive, El Paso, TX 79936-7421
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Ranked #28 of 79 hotels in El Paso
A recent review
3 of 5 stars Reviewed July 21, 2014
banerjee Chandler, Arizona
  • Overview
  • Reviews (121)
  • Photos (31)
  • Location
  • Amenities
  • Q&A (1)
  • Room tips (30)
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121 people have reviewed this hotel

Traveler rating
    69
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    12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Hemet, California
Top Contributor
56 reviews 56 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

When I went in there to get the room I was sure this would be like all the other red roof inns. There are supposed to be updated and with new furniture and a new look. This one had been painted the new colors and that was it oh I forgot and the new color shower curtain. This had no... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for posting your review. Your comments are important to us and we regret that our location does not offer a pool. We are glad to know that you use Red Roof Inn for our pet friendly policy and hope you will continue to use Red Roof Inns for all your lodging needs. More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

There was dry blood around the sink and on the wall over the bathroom sink. There were human hairs in the bathtub and on the bathroom door. Overall the most dirty, unsanitary and hazardous place I have ever checked into. The website states “newly renovated” rooms but this in untrue for the room I was checked into. The bathroom ceiling... More

Was this review helpful? Yes 1
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time for posting a review about our Inn. You have been very frank and candid with the information about your recent visit. Your comments have been shared with the entire staff and all corrective actions were taken. Your information provided details, which have assisted our staff in maintaining better quality for our guest. I hope you... More

Chandler, Arizona
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 21, 2014

I booked a night's stay here based on decent reviews and price. The room was large, the beds were comfortable, and the microwave and refrigerator came in handy. However, I wish the property were better maintained. The hallways and the stairs were dirty, and the carpet looked worn thin. It is also located in a rather sketchy area. When I... More

Was this review helpful? Yes 1
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for taking your time to post your review about our Inn. We appreciate your comments regarding the large room, comfortable beds and the availability of the microwave and refrigerator. Unfortunately, we experienced some staffing issues in our maintenance department during your stay. We have been able to correct all issues and improve the presentation of the Inn. I... More

1 review
5 of 5 stars Reviewed July 19, 2014

very good service the front desk guy. Dean was a big help with were everything was located ....a ladies man.. don't let the height scare you. He was a very funny outgoing man. good for a laugh. anytime I called room service there real quick.. They cleaned up really nice. very quiet rooms peaceful.

Was this review helpful? Yes 1
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time in posting your review of our Property. Dean was glad to know he was able to make your stay enjoyable. We are all pleased to know you found our rooms clean and had a very quiet peaceful stay. We look forward to serving you again, and hope you will continue to use Red Roof Inn... More

el Paso
1 review
5 of 5 stars Reviewed July 14, 2014

Perfect place for family and pets.. Dean is a great front desk clerk! Very helpful and friendly.. Clean rooms and very nice!! We will definitely come again as well as recommend to all of our friends. Thanks for a great stay!

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time in posting your review of our Hotel. Dean was pleased to know that he was able to meet your needs. We appreciate your comments on our clean rooms. We hope we can serve you again soon and you will continue to consider Red Roof Inn for you lodging needs. More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 11, 2014

The rooms were not as nice as the photos, and I reserved a room that was suppose to have a mini fridge and there wasn't one. The bathroom didn't look to have been cleaned and there was only a bathmat and a dirty looking towel, we had to go back to the office to ask for linens! The toilet paper... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for posting your review about our property. The issues you encountered are completely unaccetatable, and we apoloigize to you for the inconvience. Your review does enable us to correct everything you have pointed out to us. Know that we are concerned about your stay and hope you will reconsider Red Roof Inn. More

Brawley
1 review
2 of 5 stars Reviewed June 11, 2014 via mobile

Bathroom floor was sticky. Shower was dirty, towels were threadbare and stained. The room smelled of cigarette smoke. The only nice thing was the bed was comfortable as were the pillows. Overall a very disappointing experience

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time and candid review you posted. This has allowed us to correct those items that you mentioned. We are glad to know that the bed and pillows were comfortable. We hope you will reconsider Red Roof Inn for your lodging needs. More

1 review
5 of 5 stars Reviewed June 10, 2014 via mobile

Gilbert & Alfonso were such great help. We drove in and needed food and Alfonso gave us a pizza card. Gilbert answered all my queations. Everyones been so friendly! Highly recommended. Only thing I would change is having a mini fridge :P.

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you so much for taking the time to post you review about Gilbert and Alfonso. They both were very pleased to know they could help with making your stay enjoyable. We appreciate the opportunity to serve you and hope you will continue to consider Red Roof Inn for all you lodging needs. More

Phoenix, Arizona, USA
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2014

I recently had to spend a week in El Paso waiting for my son's fiance to get a visa to enter the U.S. After finding that a reservation I thought I had made through Booking.com had NOT actually happened, I had to find an alternative quickly! This Red Roof Inn was it. The room was fairly large, with a desk... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time in posting a review about our Hotel. We appreciate you sharing all the services we are able to provide. The clean room is so important to all of our guest and the New Flat screen TV's and New bedding are being received very well. I am glad to know that you were able to take... More

1 review
5 of 5 stars Reviewed May 3, 2014

Stayed at the Red Roof Inn for one night just for some R&R. I always choose this Hotel for many reasons.One being Dean, he is always friendly and helpful. I enjoy my stay everything is always great! The locations is good, the rooms are very comfortable. If there is ever anything I need Dean is the one to ask....He definately... More

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for taking your time to post a review about our Hotel. Dean was pleased to know that he was helpful and made your stay nice. We are all gald to know you found your room nice and your stay enjoyable. I hope you will return soon and use Red Roof Inn for all your lodging needs. More

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Additional Information about Red Roof Inn - El Paso East

Address: 11400 Chito Samaniego Drive, El Paso, TX 79936-7421
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn - El Paso East 2*
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Also Known As:
Red Roof Inn - El Paso East Hotel El Paso
El Paso Red Roof Inn

31 photos of this hotel

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#3 Best Value Hotel in El Paso
Hotel Class
Official Description (provided by the hotel)
This 100 % smoke free Red Roof Inn is conveniently located in East El Paso, and adjacent to I-10, Red Roof El Paso East is convenient to many shopping malls, the Tinsel Town movie complex, and a large variety of restaurants, all within a half mile. Also close by are Star Western Wear, University of Phoenix, Lowe’s, Home Depot, Bank of America, Chase, and Wells Fargo. El Paso International Airport is within 7 miles and you can reach Fort Bliss and the Socorro Sports Complex just off of Loop 375. The Zaragoza International Bridge for entry into Juarez, Mexico, and the Avenue of Americas International Business Park is just minutes away. Three large medical centers are conveniently located to our Inn-- Del Sol, Physicians, and Sierra Providence. Red Roof El Paso East is newly remodeled with all new rooms and is a 100% smoke free hotel with all new flat screen TV’s. We offer a variety of channels including HBO and Pay per view movies. When you check into Red Roof Inn El Paso East, check out the fantastic new amenities in our NextGen ® design rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, plush high-end bedding, new modern design flooring, comfortable new seating and a large, flat-screen TV. Experience our complimentary coffeehouse-style coffee and tea in the lobby. This location also offers a conference room, microfridges for a nominal fee, an elevator and has interior and exterior corridors. All rooms offer Free WiFi. This location offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 
Number of rooms
122

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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