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Red Roof Inn - El Paso East

Certificate of Excellence
11400 Chito Samaniego Drive, El Paso, TX 79936-7421
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Red Roof Inn - El Paso East
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Red Roof Inn - El Paso East
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188 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (188)
  • Mar-May only
    (64)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (52)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stay here for work and have always felt at home. Andy is always willing to go above and beyond to make sure all my needs are catered to. Comfortable and clean rooms at affordable prices. Will definitely be coming back, and assistance is always well received an appreciated

Was this review helpful? Yes 1
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time in posting your review about your stay with us in El Paso. We are glad to know that you find our property idea for working in the city. We strive to provide comfortable, clean, and affordable rooms for our guest and your recognition lets us know we are on the right track. Andy appreciates your... More 

Tempe, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I've been staying here for over 3 yrs and have always been treated like part of the red roof family. Andy's customer service always exceeds my expectations. There is never anything he can't handle. Rooms are comfortable, hotel is conveniently located right off i10. Will definitely be coming back.

Was this review helpful? Yes 1
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

The title of Best Hotel in El Paso is the highest compliment we can receive. We are flattered to know that you have stayed at our property for 3 years; that means so much to us to know you are part of our Red Roof family.Most importantly we appreciate your busiiness and your consistent compliments, as we will try to... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Mr Andy shoved excellent customer service he was able to get me a check in the room Ben 10 minutes and help of the customer the rooms are very cozy a very large patients bed flat screen TV with a plus and they're willing to help me with any accessories I need for eggs if I need a refrigerator in... More 

Was this review helpful? Yes 1
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

We greatly appreciate you wonderful comments about your stay with us. Cozy Rooms is a great compliment and the fact that Andy helped make you more comfortable is very important to us. Your comments about extra pillows and our new Flat Screen helps to let us know we are focused on what guest want. Thank you for your time in... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The service was amazing compared to the one on the west side. It feels new just walking in looks very well maintained smells clean. The enthusiasm from Andy costumer service rep was fast and spontanious.

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time in posting your review about our Hotel and recognizing Andy for his efforts. New and clean is our goal as we try to maintian our property. Smell is the among the first impressions and we are pleased that you found that favorable. We appreciate your choice in choosing our location. We hope to be of... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

andy he was great at his customer service nice room I like being preciate it very much will be coming back conveniently located off i-10 freeway.great customer service will be coming back.very clean room and spacious

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

We try to appreciate all of our guest and we are so glad to know you felt that way. Andy really apreciates your recognition. Very nice, clean, and spacious room are what we are known for, and Thank You for your kind comments. Many guest comment on our great location. Thank you again, for your time in posting your review.... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Came to red roof and i had a good stay andy was awesome and help with a great rate and i would defenently come back the rooms are well and clean i will sure come back many more times to red roof in . conveninrntly located off i10 to get around the city

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

We appreicate your kind comments about your stay with us. We know your time is important, and thank you for your review. Andy was pleased to know he was able to make your stay more comfortable. We are also pleased you found our rooms nice and clean. Our location is very popular with our guest because of it's easly access... More 

Auston
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This Red Roof is the better of the two in El Paso I think, especially for those traveling with pets. They have grassy lawns for dog walking, and some nice restaurants close by as well as shopping. Their staff is friendly and helpful, unlike the West El Paso location located across from a Walmart. The room was clean and had... More 

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

I have read your review about "The Comforts of Home" and want to thank you for your sharing with us. We truly appreciate you kind comments. We recently are in the process of up-grading the entire landscaping areas, and are pleased to know you found the grass green and plush. Our location is very popular among our guest and glad... More 

Greensboro, North Carolina
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great customer service, Andy and house keeping were great. The rooms were neat and clean. I recommend staying here, will be back. Location was near alot of good restaurants and movie theater. If you like shopping a shuttle will come pick you up.

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Andy and the housekeeping department were happy that your have taken the time to acknowledge their efforts. Many of our guest enjoy the convenience of our location with easy access to a large variety of restaurants and movie theaters. Our new shopping shuttle travels to the "Outlet Mall" which saves to much time and fighting the traffic. We appreciate your... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Came to el paso to celebrate sons graduation. Needed a comfortable toom at a great price, andy was able to assist. Beds are very comfortable, tubs could be cleaner, but andy assured me that he would take care of any issues if needed. Will be coming back soon

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

We are very pleased to know we were able to meet your needs on such an important occasion. We try to offer the best price for our rooms. Your comments about our comfortable beds and clean tubs is what we strive to consistently maintain. Glad to know you will return and allow us to serve your again. Thank you for... More 

El Paso, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

During my stay I didn't get to meet Andy, but the rest of the staff I did get to meet were very nice and the room and hotel were clean. Alfonso was nice enough to switch us to a room on the first floor with no problems and Gilbert recommended a great Mexican place to eat with good food and... More 

Was this review helpful? Yes
David P, General Manager at Red Roof Inn - El Paso East, responded to this review

Thank you for your time in posting your review. It appears from your comments that you had alot of positve interaction with our staff members and they are pleased to know that they were helpful. Gilbert and Alfonso are part of our team that strive to provide all guest with the best service Red Roof Inn can provide. Thank you... More 

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