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Hyatt Place El Paso Airport

#21 of 81 Hotels in El Paso
Certificate of Excellence
3.0 of 5
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6030 Gateway Boulevard East, El Paso, TX 79905 (Formerly "Amerisuites")
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Hyatt Place El Paso Airport
Best prices for: 1 room 1 guest
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Ranked #21 of 81 Hotels in El Paso
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Adam A San Antonio, Texas, United States
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175 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas, United States
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

So I must start by saying I drove in from San Antonio to surprise my wife who was on a business trip. The front staff was friendly and very courteous, I was created with a smile and hello. The place looks like it was remodeled and the lobby is quaint. The room wasn't bad and very spacious for the two... More 

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Danny P, Manager at Hyatt Place El Paso Airport, responded to this review

Dear Adam A. Thank you for taking the time to review our property. We appreciate any and all feedback we recieve from our guest and utilize it to help us provide the best customer service possible. We take pride in our efforts to ensure that our guests stay is as comfortable as possible, and we are pleased to hear that... More 

Houston Texas
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a gift card for Hyatt and decided to give this place a try. It was spacious enough for the two of us. We liked the separate seating area. Although it did not matter to us, the lack of a bathtub could be troublesome for people with young kids. It has a very spacious shower. If there was any... More 

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Danny P, Manager at Hyatt Place El Paso Airport, responded to this review

Dear Texansfan2011, Thank you for taking the time to review our property! We are pleased to hear you enjoyed your stay. Thank you for choosing to stay with us, and we hope to be your hotel of choice when traveling to El Paso! Thank You, Management More 

Milton
Top Contributor
75 reviews 75 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel because we have had great luck with this hotel, unfortunately we were disappointed. There is definitely maintenance issues, screws missing on locks, air conditioner loud and disruptive. The elevator on the left definitely sounds like its just going to drop at anytime. It also seems to be the party destination for the local younger crowd, this... More 

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Danny P, Manager at Hyatt Place El Paso Airport, responded to this review

Dear Gerbes, Thank you for taking the time to write a review for our property. First and foremost, my apologies for any and all inconveniences you may have had during your stay. We take our guest issues seriously and make every effort to ensure guest satisfaction. Your comments will be shared with our staff and we will ensure to make... More 

Dallas, Texas, United States
Contributor
17 reviews 17 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

Where do I start? Actually I'd rather just end. I'd rather not think about it. We stayed for a vacation, Spring Break, I brought the family. The plan was to burn a bunch of Hyatt points and certificates and see the West. We used this hotel as our base for day trips to Carlsbad Caverns, White Sands, NM, and a... More 

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Danny P, Manager at Hyatt Place El Paso Airport, responded to this review

Dear Rich M. Thank you for taking the time to write a review of our property. We strive to provide our best not only with the best accomodations, but also the best customer service possible. I offer my sincerest apologies if we were unable to provide either of these. Your comments will be shared with all of the staff and... More 

Amarillo
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 17, 2015 via mobile

We stayed here for my sons Wrestling tournament. The hotel was really nice & clean. The staff was great & very accommodating. We had a special request & they went above & beyond to help us with it. The breakfast was good. Defiantly recommend this hotel!

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Houston, Texas
Top Contributor
138 reviews 138 reviews
20 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed January 23, 2015

4 Night stay, 5+ minutes to airport. Heat and Thermostat worked well producing heat--much quieter than the ssytem in most hotels. Very quiet rooms with excellent window insulation so very limited highway noise. We were on first floor next to exercise room Rm 106) but still quiet. Free Breakfast was good: scrambled eggs, sausage, English muffins. One day had egg... More 

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Fort Worth, Texas
Top Contributor
87 reviews 87 reviews
18 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed January 20, 2015

Overall the room was clean. The shower pressure was decent. The wifi was free and worked well. The thermostat gave me some issues. It never seemed to regulate correctly. It wasn't a big deal but something to note. The other thing was the elevators. They scared me. They would jerk. Being on the 6th floor it was unsettling. Lots of... More 

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Maricopa, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2015

Everything about this hotel was wonderful. Check, in was quick, and the gentleman was vey friendly and helpful. We asked for a wine opener and he gave us one, no questions asked.We had a room with a view of the city and mountains, we watched the sunset. Breakfast was fabulous, hot. Pancakes, sausage, eggs, fruit, juices...all very good and fresh.... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

This was the second time my wife and I stayed at this hotel. Service was great both times and we plan to patronize again when we need accommodations in this area. The staff was courteous and professional as usual.

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San Diego
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 2, 2015

The hotel lobby and room were nice, but the important things such as sleep quality, comfort and the bathroom were poor. Our bed seemed very old, we could feel the springs, and was so loud that we woke each other up every time we moved around in bed. Also, the highway noise was so loud, that if the fan wasn't... More 

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