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Holiday Inn Express Hotel & Suites El Paso

#26 of 81 Hotels in El Paso
Certificate of Excellence
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7935 Artcraft Road, El Paso, TX 79932
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1 room 1 guest
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Holiday Inn Express Hotel & Suites El Paso
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66 Reviews from our TripAdvisor Community

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Traveler rating
    31
    25
    7
    1
    2
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23
8
2
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, South Carolina
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been traveling on business to El Paso about every other week for the last 3 months and have stayed at this Holiday Inn Express four nights each trip. So, after 32 nights, I think I can give a fairly accurate review of this property. First, the staff is, overall, friendly and helpful. When I've had issues, they seem to... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed here on our way out and way back from Houston to Cali and Cali to Houston. Both times the front desk clerk(s) were welcoming and polite. Clean rooms and comfortable. Breakfast was good. Close to I-10. The hotel is only 8 miles from New Mexico so it is on the far west side of El Paso. Plenty of quick... More 

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Missouri
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

New property amongst other brand new properties close to airport. Everything was clean and proper. The only drawback is there isn't really much around it in the way of restuarants. There was a restaurant inside another property a short walk away, but I did not eat there. I would recommend this property at this time as a good selection by... More 

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Austin
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed July 10, 2015

The first room they gave us was not ready so they moved us to another room. Hotel lobby and room both clean and comfortable. Location was good right off the highway. Area was safe and staff was friendly. They served a nice breakfast and the two ladies that hosted were very good to keep it stocked and tables clean.

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New Braunfels, Texas
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 10, 2015

This was an impromptu stop and we were greeted with smiles and great accommodations. The room was spotless, the refrigerator was on and the air conditioner worked like a charm. Free breakfast was the usual servings: eggs, bacon, sausage, gravy, etc. It was good.

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Katy, TX
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 16, 2015

Average Holiday Inn -- Room was furnished nicely. Bed pretty comfortable. Hard to get room to cool down. Couldn't get fan to continue to run. Shower "okay". Had to wait for service person to get breakfast set up in morning. Desk personnel were exceptional. Gave great suggestions for eating establishments and were extremely personable and helpful.

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Vancouver, Washington
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 6, 2015

I came to El Paso with my wife and adult daughter for a bowling tournament. We stayed 4 nights and were completely satisfied. The front desk staff were very helpful in recommending places to eat, even going to the trouble of calling several places for us, to see which were open late. A surprising number of places in the area... More 

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Phelan, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 25, 2015

Great stay at a great price and perfect location. Will stay at this hotel again when in El Paso. Room was clean, spacious and the bed was comfortable. Front desk was friendly. Breakfast is included in the price and it was a great way to start the day.

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Fredericksburg, Texas
Level Contributor
154 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed May 10, 2015

The room was quiet and clean. The desk staff was professional and engaging. But that is all the positive comments I can offer. The beds were little more than concrete with sheets over them. None of us slept well at all. The HVAC was difficult to operate and it was impossible to control the room temperature. That contributed to the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites El Paso, responded to this review

Dear BILL A, Thank you for your stay and leaving us a review. We are glad to hear you found the rooms clean and appreciate your kind words regarding our staff. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. It is regrettable your stay... More 

Lowell, Michigan, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

What a great place to stay!! Very friendly and helpful. Service is outstanding, clean rooms, and shuttle is very help!! I've been here for 2 months and haven't had a complaint yet!! Free beer and food Monday thru Thursday. Breakfast is good every morning Monday thru Sunday. I couldn't have spent the last 2 months in a better hotel!!! I... More 

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30 photos of this hotel

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Hotel & grounds (6)
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Dining (2)
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Pool/beach area (2)
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Other (4)
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