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All 79 El Paso hotels

Holiday Inn Express Hotel & Suites El Paso

2.5 of 5 Hotel   |   7935 Artcraft Road, El Paso, TX 79932
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Ranked #16 of 79 hotels in El Paso
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Sylviaq2 Novi, Michigan
  • Overview
  • Reviews (47)
  • Photos (29)
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47 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Novi, Michigan
Senior Contributor
23 reviews 23 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very friendly staff, attentive and helpful. Our room was extremely clean. Our coffee maker was a single brewer and actually brewed good coffee and fast ,the refrigerator was the best we have ever had in all our travels. The temperature cooled our water bottles and food we had stored! The breakfast was very good, fresh food and attentive hostess's. In... More

Was this review helpful? Yes
Ciudad Juárez, Mexico, Mexico
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Excellent facilities and very clean hotel. Continental breakfast offered some great options and the rooms were clean comfortable. I understand that this hotel is somewhat new and may explain why it is in such great shape. The swimming pool is flawless and overall I'm very pleased with the hotel facilities. Unfortunately my experience with the staff was the complete opposite,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites El Paso, responded to this review

Dear Carlos M, Thank you for your review regarding your recent stay at Holiday Inn Express Hotel & Suites El Paso, TX . It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look... More

20 reviews 20 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I didn't expect much really, we were passing through, but the hotel was clean, our rooms were clean and well priced, can't complain, I recommend this hotel, this was the best hotel we stayed at on our 12 day roadtrip, we stayed at all holiday inns expresses and this one is how the others should be, clean and comfortable

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15 reviews 15 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 10, 2014

We travel to El Paso at least 4 times a year and we always try to stay here every time. Aside from being one of the newest hotels in this area, it is well maintained to keep a NEW LOOK! We travelled with my parents and we have 2 kids. Veronica was excellent in her customer service, we arrived earlier... More

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Forney, Texas
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 3, 2014

I s stayed at this property for Oconee night W my son on a trip to visit baseball parks. The property is very nice. I was concerned because El Paso is close to Juarez and there are some issues if you get off the beaten path. However this property is nice and in a good area. Rudy's BBQ was close... More

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Arlington, Texas
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 19, 2014

I usually stay at a property next door to this Holiday Inn, but they were full, so I gave the Holiday Inn Express a chance. First of all, I like the location west of town. As a single female traveling alone on business, I always feel safe in this area. The hotel was clean, the staff was friendly, and I... More

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Fallbrook, California
Top Contributor
51 reviews 51 reviews
47 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 25, 2014

This property seemed either very new, or very well taken care of. Staff was friendly and helpful. Rooms were clean and comfortable. There was a guest laundry on the second floor, and the parking lot was either generous, or they just weren't all that busy on a Friday night.

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Ottawa, Canada
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 19, 2014

Stayed here while in transition from Mexico with a dog. Everyone was really nice front desk staff accommodating with anything you need. Plenty if parking. Many things to do here like a pool hottub the elevators one of then is broken but there was no wait for us so that didn't bother me. Didn't make it to breakfast but over... More

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Sydney, Australia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 2, 2014

Front desk staff very helpful, unable to check in early so went shopping down the road at the El Paso outlet shoppes. Clean room and pool area. Rudys BBQ across the road. Breakfast was fresh and well presented.

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Plainview, NY
Top Contributor
98 reviews 98 reviews
18 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 29, 2014

I had read reviews saying this hotel was new, pristine, etc., but I was still pleasantly surprised at how lovely it was. The room was spacious and absolutely immaculate, from the bedding to the carpet to the bathroom. The front desk honored my request for the top floor, giving me a far corner room that was wonderfully quiet. The bed... More

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Additional Information about Holiday Inn Express Hotel & Suites El Paso

Address: 7935 Artcraft Road, El Paso, TX 79932
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites El Paso 2.5*
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29 photos of this hotel

Management photos: Courtesy of the property manager

All management photos (30)
Room/suite (12)
Business center/function rooms (1)
Bathroom (3)
Hotel & grounds (6)
Dining (2)
Pool/beach area (2)
Other (4)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
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#13 Business Hotel in El Paso
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Official Description (provided by the hotel)
The newest addition to the west side, the Holiday Inn Express & Suites El Paso West is conveniently located off I-10 just minutes from the Sunland Park Race Track and Casino, the Outlet Shoppes at El Paso, Transmountain Tramway, Western Playland Amusement Park and the border crossing to Juarez, Mexico. The hotel is located on the west side of El Paso with a spectacular view of the Franklin Mountains.We provide transportation to many of the companies within a 5 mile radius including: ADP, Helen of Troy, Hoover Company, AT&T, State Farm, Cardinal Health and El Paso Community College NW Campus. We are just minutes from the University of Texas at El Paso (UTEP) and the El Paso Convention Center. We also provide lodging to Biggs Army Field and Fort Bliss.Relax in your own elegant room featuring stylish décor and amenities, including a microwave, refrigerator, free wired and wireless high-speed Internet access, executive desk, cable TVs, and the best night s sleep you ve had in weeks. If you re hungry, we are within walking distance to many restaurants. Enjoy a swim in our crystal-clear outdoor pool or energize in our Fitness Center. Polish that presentation in the business center and we even have the right space for your professional meeting. We re here, ready with all you need to make your trip to El Paso a success. ... more   less 
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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