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Holiday Inn Express Hotel & Suites El Paso

#22 of 81 Hotels in El Paso
Certificate of Excellence
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7935 Artcraft Road, El Paso, TX 79932
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Holiday Inn Express Hotel & Suites El Paso
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61 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Katy, TX
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Average Holiday Inn -- Room was furnished nicely. Bed pretty comfortable. Hard to get room to cool down. Couldn't get fan to continue to run. Shower "okay". Had to wait for service person to get breakfast set up in morning. Desk personnel were exceptional. Gave great suggestions for eating establishments and were extremely personable and helpful.

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Vancouver, Washington
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I came to El Paso with my wife and adult daughter for a bowling tournament. We stayed 4 nights and were completely satisfied. The front desk staff were very helpful in recommending places to eat, even going to the trouble of calling several places for us, to see which were open late. A surprising number of places in the area... More 

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Phelan, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 25, 2015

Great stay at a great price and perfect location. Will stay at this hotel again when in El Paso. Room was clean, spacious and the bed was comfortable. Front desk was friendly. Breakfast is included in the price and it was a great way to start the day.

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Fredericksburg, Texas
Level Contributor
121 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 10, 2015

The room was quiet and clean. The desk staff was professional and engaging. But that is all the positive comments I can offer. The beds were little more than concrete with sheets over them. None of us slept well at all. The HVAC was difficult to operate and it was impossible to control the room temperature. That contributed to the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites El Paso, responded to this review

Dear BILL A, Thank you for your stay and leaving us a review. We are glad to hear you found the rooms clean and appreciate your kind words regarding our staff. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. It is regrettable your stay... More 

Lowell, Michigan, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

What a great place to stay!! Very friendly and helpful. Service is outstanding, clean rooms, and shuttle is very help!! I've been here for 2 months and haven't had a complaint yet!! Free beer and food Monday thru Thursday. Breakfast is good every morning Monday thru Sunday. I couldn't have spent the last 2 months in a better hotel!!! I... More 

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Springfield
Level Contributor
146 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed January 11, 2015

This hotel doesn't have a bar! And there's no way you could miss the continental breakfast as its by the front door. We were traveling from Tombstone to Carlsbad and choose this hotel as the other reviews were good. Glad we did. Very nice place. Newer. Reminded me of a Holiday Inn in Jackson, MS. Nice room, bathroom, comfortable beds,... More 

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Yuma, Arizona
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 11, 2014 via mobile

i had a moving truck and a pickup towing a car on a trailer, so we were concerned that there wouldn't be enough parking. However those fears were unfounded, we parked the battleship and aircraft carrier without issue. He hotel is very nice and the staff was probably a little new because it took an awkward amount of time to... More 

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New Lenox, Illinois
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 12, 2014

I'm not sure why someone could leave this Hotel a bad review. I think any of the negative reviews were meant for other Holiday Inn's in the area. I usually stay at the Hampton Inn next door but they were full. After having an awful experience at the Holiday Inn by the Airport I reluctantly booked here. Wow, what a... More 

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columbia
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed November 1, 2014

I travel 2/3 of the year and have status at most hotels. Not here as a gold member breakfast is 10.99 jack! I found out just last night after staying there for two weeks they offer a continental breakfast. Horrible front desk all they do is watch tv or net flix all information I got was from Eddie at the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites El Paso, responded to this review

Dear superflytnt1, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some... More 

Marietta, Georgia
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed October 29, 2014

This hotel is a perfect base, whether your destination is downtown El Paso, Fort Bliss, Juarez or New Mexico. Built right into the desert, there are plenty of good restaurants and is right off the interstate. The staff is more than excellent and the rooms are excellent. Stay here!

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