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Holiday Inn Express Hotel & Suites El Paso

#23 of 81 Hotels in El Paso
Certificate of Excellence
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7935 Artcraft Road, El Paso, TX 79932
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Holiday Inn Express Hotel & Suites El Paso
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Holiday Inn Express Hotel & Suites El Paso
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56 reviews from our community

Traveler rating
    30
    19
    4
    1
    2
See reviews for
19
7
2
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Lowell, Michigan, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

What a great place to stay!! Very friendly and helpful. Service is outstanding, clean rooms, and shuttle is very help!! I've been here for 2 months and haven't had a complaint yet!! Free beer and food Monday thru Thursday. Breakfast is good every morning Monday thru Sunday. I couldn't have spent the last 2 months in a better hotel!!! I... More 

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Springfield
Top Contributor
143 reviews 143 reviews
41 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 11, 2015

This hotel doesn't have a bar! And there's no way you could miss the continental breakfast as its by the front door. We were traveling from Tombstone to Carlsbad and choose this hotel as the other reviews were good. Glad we did. Very nice place. Newer. Reminded me of a Holiday Inn in Jackson, MS. Nice room, bathroom, comfortable beds,... More 

Was this review helpful? Yes 1
Yuma, Arizona
Top Contributor
51 reviews 51 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 11, 2014 via mobile

i had a moving truck and a pickup towing a car on a trailer, so we were concerned that there wouldn't be enough parking. However those fears were unfounded, we parked the battleship and aircraft carrier without issue. He hotel is very nice and the staff was probably a little new because it took an awkward amount of time to... More 

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New Lenox, Illinois
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 12, 2014

I'm not sure why someone could leave this Hotel a bad review. I think any of the negative reviews were meant for other Holiday Inn's in the area. I usually stay at the Hampton Inn next door but they were full. After having an awful experience at the Holiday Inn by the Airport I reluctantly booked here. Wow, what a... More 

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columbia
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 1, 2014

I travel 2/3 of the year and have status at most hotels. Not here as a gold member breakfast is 10.99 jack! I found out just last night after staying there for two weeks they offer a continental breakfast. Horrible front desk all they do is watch tv or net flix all information I got was from Eddie at the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites El Paso, responded to this review

Dear superflytnt1, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some... More 

Marietta, Georgia
Top Contributor
76 reviews 76 reviews
27 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed October 29, 2014

This hotel is a perfect base, whether your destination is downtown El Paso, Fort Bliss, Juarez or New Mexico. Built right into the desert, there are plenty of good restaurants and is right off the interstate. The staff is more than excellent and the rooms are excellent. Stay here!

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Berlin, Germany
Top Contributor
115 reviews 115 reviews
67 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed October 1, 2014

We chose this hotel after a bad experience at another hotel across town. The Holiday Inn Express was a welcome change. The rooms were super clean and big, the wifi was fast, and the bed was so comfortable. We enjoyed the variety at breakfast (especially healthier options like oatmeal and greek yogurt) and the snacks at night (lemonade and cookies).... More 

Was this review helpful? Yes 2
McAllen, Texas
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 16, 2014

Just what is needed in a hotel! Clean rooms, comfortable beds, silence and time to enjoy. Close to shopping mall and outlets if needed. Decided to stay here in order to change atmosphere from the one close to the airport. By far this worth the drive!

Was this review helpful? Yes 1
Novi, Michigan
Senior Contributor
25 reviews 25 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2014

Very friendly staff, attentive and helpful. Our room was extremely clean. Our coffee maker was a single brewer and actually brewed good coffee and fast ,the refrigerator was the best we have ever had in all our travels. The temperature cooled our water bottles and food we had stored! The breakfast was very good, fresh food and attentive hostess's. In... More 

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Ciudad Juárez, Mexico, Mexico
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 3, 2014

Excellent facilities and very clean hotel. Continental breakfast offered some great options and the rooms were clean comfortable. I understand that this hotel is somewhat new and may explain why it is in such great shape. The swimming pool is flawless and overall I'm very pleased with the hotel facilities. Unfortunately my experience with the staff was the complete opposite,... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites El Paso, responded to this review

Dear Carlos M, Thank you for your review regarding your recent stay at Holiday Inn Express Hotel & Suites El Paso, TX . It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look... More 

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