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Holiday Inn Express Hotel & Suites El Paso

#25 of 81 Hotels in El Paso
Certificate of Excellence
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7935 Artcraft Road, El Paso, TX 79932
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Holiday Inn Express Hotel & Suites El Paso
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Holiday Inn Express Hotel & Suites El Paso
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    63 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (11)
    Date | Rating
    • English first
    • French first
    • Spanish first
    • Any
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    • All months
      (63)
    • Mar-May only
      (12)
    • Jun-Aug only
      (21)
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    Austin
    Level Contributor
    87 reviews
    16 hotel reviews
    common_n_hotel_reviews_1bd8 114 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    The first room they gave us was not ready so they moved us to another room. Hotel lobby and room both clean and comfortable. Location was good right off the highway. Area was safe and staff was friendly. They served a nice breakfast and the two ladies that hosted were very good to keep it stocked and tables clean.

    New Braunfels, Texas
    Level Contributor
    77 reviews
    15 hotel reviews
    common_n_hotel_reviews_1bd8 38 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    This was an impromptu stop and we were greeted with smiles and great accommodations. The room was spotless, the refrigerator was on and the air conditioner worked like a charm. Free breakfast was the usual servings: eggs, bacon, sausage, gravy, etc. It was good.

    Katy, TX
    Level Contributor
    29 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    3 of 5 stars Reviewed June 16, 2015

    Average Holiday Inn -- Room was furnished nicely. Bed pretty comfortable. Hard to get room to cool down. Couldn't get fan to continue to run. Shower "okay". Had to wait for service person to get breakfast set up in morning. Desk personnel were exceptional. Gave great suggestions for eating establishments and were extremely personable and helpful.

    Vancouver, Washington
    Level Contributor
    15 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed June 6, 2015

    I came to El Paso with my wife and adult daughter for a bowling tournament. We stayed 4 nights and were completely satisfied. The front desk staff were very helpful in recommending places to eat, even going to the trouble of calling several places for us, to see which were open late. A surprising number of places in the area... More 

    Phelan, California
    Level Contributor
    13 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    5 of 5 stars Reviewed May 25, 2015

    Great stay at a great price and perfect location. Will stay at this hotel again when in El Paso. Room was clean, spacious and the bed was comfortable. Front desk was friendly. Breakfast is included in the price and it was a great way to start the day.

    Fredericksburg, Texas
    Level Contributor
    146 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 65 helpful votes
    3 of 5 stars Reviewed May 10, 2015

    The room was quiet and clean. The desk staff was professional and engaging. But that is all the positive comments I can offer. The beds were little more than concrete with sheets over them. None of us slept well at all. The HVAC was difficult to operate and it was impossible to control the room temperature. That contributed to the... More 

    IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites El Paso, responded to this review

    Dear BILL A, Thank you for your stay and leaving us a review. We are glad to hear you found the rooms clean and appreciate your kind words regarding our staff. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. It is regrettable your stay... More 

    Lowell, Michigan, United States
    Level Contributor
    8 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed March 18, 2015

    What a great place to stay!! Very friendly and helpful. Service is outstanding, clean rooms, and shuttle is very help!! I've been here for 2 months and haven't had a complaint yet!! Free beer and food Monday thru Thursday. Breakfast is good every morning Monday thru Sunday. I couldn't have spent the last 2 months in a better hotel!!! I... More 

    Springfield
    Level Contributor
    151 reviews
    44 hotel reviews
    common_n_hotel_reviews_1bd8 82 helpful votes
    4 of 5 stars Reviewed January 11, 2015

    This hotel doesn't have a bar! And there's no way you could miss the continental breakfast as its by the front door. We were traveling from Tombstone to Carlsbad and choose this hotel as the other reviews were good. Glad we did. Very nice place. Newer. Reminded me of a Holiday Inn in Jackson, MS. Nice room, bathroom, comfortable beds,... More 

    Yuma, Arizona
    Level Contributor
    63 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 36 helpful votes
    4 of 5 stars Reviewed December 11, 2014 via mobile

    i had a moving truck and a pickup towing a car on a trailer, so we were concerned that there wouldn't be enough parking. However those fears were unfounded, we parked the battleship and aircraft carrier without issue. He hotel is very nice and the staff was probably a little new because it took an awkward amount of time to... More 

    New Lenox, Illinois
    Level Contributor
    22 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    5 of 5 stars Reviewed November 12, 2014

    I'm not sure why someone could leave this Hotel a bad review. I think any of the negative reviews were meant for other Holiday Inn's in the area. I usually stay at the Hampton Inn next door but they were full. After having an awful experience at the Holiday Inn by the Airport I reluctantly booked here. Wow, what a... More 

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    Room/suite (12)
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    Hotel & grounds (6)
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    Pool/beach area (2)
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    Other (4)
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