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All 77 El Paso hotels

Doubletree Hotel El Paso Downtown/City Center

3.5 of 5 Hotel   |   600 N. El Paso Street, El Paso, TX 79901
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74%
Ranked #17 of 77 hotels in El Paso
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed September 15, 2013
mtfrost81 Cleburne, TX
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287 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Doubletree Hotel El Paso Downtown/City Center
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Cleburne, TX
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 15, 2013

I stayed here 2 nights while on business. The staff, from the front desk, to the restaraunt/bar, and even the shuttle driver were very nice and helpful. The entire hotel was immaculate. The rooms were spacious, clean, and very comfortable.

Review collected in partnership with La Quinta

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

It was a pleasure hearing that our staff was so accommodating during your stay. We thank you for the review and look forward to your next stay with us. More

Killeen, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2013

We went to El Paso to attend a UTEP game...this hotel was conveniently located in relation to Sun Bowl. We had a very comfortable room, clean, and nice and cool (it was 100+ outside!). The cookies are amazing!! The staff is very friendly and willing to accommodate guest requests. We will definitely stay here again!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Glad to hear you chose the DoubleTree El Paso to stay at during your trip for the game. We appreciate the review and hope to see you again in the near future. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

Everyone I came across at the hotel was extremely nice and helpful! My shuttle driver Jose picked me up at airport and was very nice as was the driver that took us to the UTEP game! I will definitely be staying at this and other Hilton locations in the future!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Thank you for the review. It's great hearing you enjoyed your stay with us. Hope you enjoyed the game as well. Thank you for choosing the DoubleTree El Paso to meet your accommodation needs. More

Spokane, Washington
Top Contributor
125 reviews 125 reviews
77 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 10, 2013

This is a very nice hotel with a great, friendly staff. The single bed room had plenty of space for bags to be out of the way and relax. The bed was great and comfortable. The large, flat panel TV had a good choice of channels to choose from, although it was a bit slow in changing the channels. The... More

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Thank you for the great detailed review. I apologize about the speed of our elevators. Could be possible we had an event going on the day of your stay which could definitely slow our elevators down. Thank you once again for the review and we look forward to your next stay. More

San Jose, Costa Rica
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 10, 2013

DoubleTree El Paso is a very nice hotel, with helpful employees and nice, clean and quite rooms. The in-room internet service works perfect, which does not always happen in any hotel. I have been here in 4 or 5 times so far, and I think I will keep coming to the DoubleTree in the future...

Review collected in partnership with DoubleTree by Hilton

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Thank you for the review and for choosing the DoubleTree in El Paso as your hotel of choice. We look forward to your next stay with us. More

el paso, United States
1 review
3 of 5 stars Reviewed September 10, 2013

The hotel had a broken elevator that would not allow you to get to your floor if you got on it without knowing, because the key swipe did not work. I had a slow drain in my shower that had black stuff back up from the drain if I messed with it. The hotel said that it includes breakfast for... More

Review collected in partnership with DoubleTree by Hilton

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

I would like to apologize that our elevators were not working properly while you stayed with us. We have since taken care of that issue. I will pass your information about the drain on to our Engineers. Continental breakfast for Honors gold and diamond members is actually set by Hilton, so in order to stay more in line with the... More

Marlow, United States
1 review
5 of 5 stars Reviewed September 10, 2013

This was all in all a great hotel except they should think about having a microwave and fridge in every room. Plus they should consider serving breakfast. Only other complaint was they had no laundry services when we travel for weeks at a time it is convient for us to do laundry while on the road. Thanks

Review collected in partnership with DoubleTree by Hilton

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

We thank you for choosing the DoubleTree and for writing a review for us. I will pass your suggestions on to our GM and maybe in the near future, we can have some of your ideas implemented. Hope to see you again soon. More

Riverside, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

Will not stay anywhere else, this is so clean, comfortable and relaxing. Centrally located, has covered parking and the staff are very attentive. We required a refrigerator and they promptly delivered one to our room. We love the fresh baked cookies too!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Thank you for the great review and for making our hotel your favorite place to stay. We look forward to seeing you again! More

A TripAdvisor Member
3 of 5 stars Reviewed September 6, 2013

Was not satisfied with the quality of rest my girlfriend and I recieved while staying here. We stayed here wanting a couple's retreat/getaway from home and really we should've saved our money spent on the hotel and stayed at home. We would've gotten more sleep if we had. There was a wedding reception going on 2 floors above us and... More

Review collected in partnership with DoubleTree by Hilton

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

I apologize that your stay with us was not to your liking. We do have functions that go on over the weekends till about 1am pretty frequently, and while we try our best to keep our guests who are not with the functions on lower floors, we will run into weekends when we are sold out due to groups, so... More

Fort Worth, United States
1 review
5 of 5 stars Reviewed September 4, 2013

I come once a month to El Paso on business and have stayed at a number of hotels. I have found that this hootel is a very nice and clean hotel. The location is central and shopping and restaurants are not far. The room is extremely comfortable and that makes for a relaxing stay. Since I found this hotel it... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Its really great to hear we have acquired a loyal customer. Thank you so much for the great review and welcome to the DoubleTree El Paso, family. More

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Additional Information about Doubletree Hotel El Paso Downtown/City Center

Also Known As:
Doubletree Hotel El Paso Downtown/City El Paso
Doubletree Hotel El Paso Downtown/City
Address: 600 N. El Paso Street, El Paso, TX 79901
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in El Paso
#23 Family Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Hotel El Paso Downtown/City Center 3.5*
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