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Doubletree Hotel El Paso Downtown/City Center

#20 of 81 Hotels in El Paso
Certificate of Excellence
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600 N. El Paso Street, El Paso, TX 79901
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Bed & Breakfast Package
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Doubletree Hotel El Paso Downtown/City Center
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Doubletree Hotel El Paso Downtown/City Center
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521 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I attended a banquet as a guest of LULAC on July 25, 2015. The service at the banquet was a nightmare. One of the ladies at our table was busy with business when the food arrived at our table. We asked the waitress to please bring an extra serving since this lady was at the function but not at our... More 

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San Antonio, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

The room we occupied was on the same floor as the weight room. Loud banging reverberations/noise would wake us up during our stay. Don not occupy room on the same floor or on the floor below!! I was also uncomfortable about vehicle security while parking vehicle at hotel.

Review collected in partnership with DoubleTree by Hilton

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William G, General Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

I am sorry to hear that the location of your room was un-satisfactory to you. Please feel free to call our Front Desk and if all possible we would have been happy to change your room. Thank you for taking the time to let us know how your stay went. We truly appreciate this feed back. More 

El Paso, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel always delivers great service. I always stay at this hotel as it is in the middle of downtown El Paso. You also get amazing views of the Chihuahua Baseball Park, Downtown El Paso, the Franklin Mountains, and Ciudad Juarez.

Review collected in partnership with DoubleTree by Hilton

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NY
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I won a trip from Showtime Sports to see a boxing match and this hotel was included in my prize. Extremely clean, wonderful staff and restaurants were great! Katherine who was there throughout our stay was amazing and couldn't do enough for us. She went above and beyond! The only suggestion for this hotel which is very minor is to... More 

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Phoenix, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

the staff was friendly, the hotel clean, the food for lunch and dinner good in the restaurant. the breakfast food was bad/cold/old. But there is a Starbucks cafe in lobby so at least can get a warm muffin w/cup of coffee...

Review collected in partnership with DoubleTree by Hilton

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William G, General Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

We thank you for all your kind words. I will share your comments on our breakfast with our Chef and cooks. Chef Ron will contact you for some details. Again we appreciate you taking the time to share with us. We look forward to your next stay. More 

El Paso
1 review
5 of 5 stars Reviewed 2 weeks ago

My grand children and I had a wonderful time. The rooms were amazing. The cookie was worth the price of the room. My daughter and her husband loved where we were located. We just had an amazing time. thank El Paso Double Tree!!!

Review collected in partnership with DoubleTree by Hilton

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William G, General Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

We are so pleased that you and your family had an amazing time with our hotel and staff. We are looking forward to seeing you back in the near future. You are correct the cookie is awesome. More 

Mission, Kansas
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very clean and comfortable. The rooms on the odd number side have a great view of the baseball stadium directly across the street. There are a few restaurants in the immediate area, although it is pretty quiet in the downtown area at night. It is directly off the highway, and about a two mile walk to the... More 

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William G, General Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

It is always a pleasure to hear from our guest. I am glad you had a nice time with us. Hope you had a chance to catch a baseball game during your stay. We look forward to serving you in the near future. More 

Ewa Beach, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

I had nothing but trouble with this hotel. Even had to speak to the manager about why I was locked out because my card on file was declined. Also, the restaurant for breakfast is very cheap in quality, had no cold water for a shower at 3 am which is opposite the normal for a large hotel. Front desk staff... More 

Review collected in partnership with DoubleTree by Hilton

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William G, General Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

I truly appreciate you bring to my attention the way the front desk handled you out dated credit card. I have spoken to the Front Desk Manager so we can carry out more training in this area. We continue to rotate our breakfast buffet and selection. We value our guest options and work daily to improve. More 

The Colony, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I expected more from the Brand. Nothing separated this hotel from the others. It's a good location. If you plan to stay for more than two days plan on eating out. No refrigerators! House keeping was below average. I was glad that I brought my own toilettries. I would have had to call everyday because something was missing.

Review collected in partnership with DoubleTree by Hilton

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Sierra Vista, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very much in keeping with Doubletree standards, for the most part, although we weren't offered our cookie at check-in! Had a problem at breakfast when one meal was served and the other not. Manager eventually found my missing meal and gave us a complimentary breakfast.

Review collected in partnership with DoubleTree by Hilton

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