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Doubletree Hotel El Paso Downtown/City Center

#18 of 81 Hotels in El Paso
Certificate of Excellence
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600 N. El Paso Street, El Paso, TX 79901
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Best prices for: 1 room 1 guest
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Doubletree Hotel El Paso Downtown/City Center
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Doubletree Hotel El Paso Downtown/City Center
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490 reviews from our community

Traveler rating
    198
    171
    70
    31
    20
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248
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Penfield, New York
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Our second stay here. Good location. Very clean throughout. All staff professional but still friendly. Food okay. Workout room decent & pool area same (7th floor). Close to baseball stadium. Would return for future visits to El Paso.

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Clarklake, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

DoubleTree was a great place to stay for our recent visit to El Paso. Our first staff member encounter was Gilbert, our shuttle driver. He was so very pleasant and informative. The front desk and our waitress, Linda were also great. This is a great place to stay for the easy walks to museums, convention center, theatre, and the ballpark.... More 

Review collected in partnership with DoubleTree by Hilton

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is good, the customer service on the other hand needs work. Gentleman at the front desk didn't have anything to say when I came to him about my parking issue. The security guy was more helpful, apologetic and professional...hmmmm I'm staying for well other a month due to work at the convention center. I get off work at... More 

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vancouver, bc
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My son and I were traveling cross country and stayed here while in El Paso. The hotel is nice but Gilbert the van driver/bellman made the stay. He's knowledgeable about the area; the history and is just very nice. He should be El Paso's Tourism Ambassador.

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Senior Contributor
35 reviews 35 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Only stayed here as I was driving into el paso to look for a decent cheap hotel but got stuck in Saturday aft traffic so decided to give up and pull in here. Typical Hilton quality, efficient staff, nice rooms and facilities. Really nice rooftop pool about 7 floors up with an outdoor bar. Had a room overlooking the baseball... More 

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Glendale, United States
1 review
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay here. I would highly recommend dinning in their Fire Restaurant and having drinks at their Sky Bar. However, I was disappointed that the hotel did not provide a fridge in my room and that the maid did a bad job cleaning our room (even after leaving her a nice tip).

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is in downtown El Paso and is convenient to the University and the major roads. The rooms are great and the staff provides great friendly service. Whether on business or visiting family, this is our hotel of choice in El Paso. Love the cookies too.

Review collected in partnership with DoubleTree by Hilton

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Grapevine, Tx
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I liked the digital check-in they have available. I will use that again. Not sure what was going on this last visit but service was not up to par. I hope it was a one time thing. The problems were concerning but not a deal breaker.

Review collected in partnership with DoubleTree by Hilton

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Phoenix, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was clean and comfortable. Lobby small but nice. Staff very friendly. I do have to say the elevators took forever and when we took the stairs we got to the twelfth floor and the door was locked! The ones above and below. I waited in stairwell and husband went back down and waited for elevator and eventually opened the... More 

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Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To me customer service is extremely important to me and Doubletree does an excellent job attending to the visitors needs. That being said there is still room for improvement. 1. No pool towels. Two days in a row I had to go to the front desk (down 7 floors) to ask someone to bring towels to the pool. 2. No... More 

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