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Doubletree Hotel El Paso Downtown/City Center

3.5 of 5 600 N. El Paso Street, El Paso, TX 79901
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Certificate of Excellence 2014
Doubletree Hotel El Paso Downtown/City Center
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Doubletree Hotel El Paso Downtown/City Center
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440 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I wrote a positive review weeks but indicated that there were hot water issues. I just completed my fifth stay. Every stay has been characterized by inadequate hot water. Do not stay at this hotel if you are an honors member and plan to be placed on their honors floor. Their boiler system is antiquated and cannot get hot water... More 

Was this review helpful? Yes
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

I would like to apologize for the issues you have been experiencing with the hot water. Our engineering manager has been working with an outside company to try and resolve these issues as soon as possible. More 

Lexington, Kentucky
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This hotel was very clean and looked nice, almost trendy. The location was central as well. Unfortunately we had to change rooms because there was a function at the hotel and we heard loud thumping music. Even after we changed rooms, it was quite loud. Worse yet, when we tried to shower in the morning there was NO HOT WATER!... More 

Was this review helpful? Yes
Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Thank you for writing a review for us. I apologize about the incoveniences you experienced while staying with us. Maintenance has been notified about the water issues and they are working with an outside company to resolve this. More 

Top Contributor
141 reviews 141 reviews
51 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is modern, friendly, and has a great restaurant. Not easy to find in Downtown El Paso. My room was clean and the bed was fantastic. Bathroom more than adequate. The room was more than adequate size. The restaurant is terrific! My lobster ravioli was wonderful and the huevos rancheros in the morning rocked! Stay here!

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Thank you for the review. The lobster ravioli is really good. Changes to the menu will be coming up pretty soon. Stay tuned for some delicious additions! More 

Houston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Hotel staff very friendly, warm cookie always nice way to end the day. Breakfast buffet offers many choices, plus omelette station. Rooms are spacious and well maintained. Parking in hotel garage somewhat tight as parking spaces are very close together.

Review collected in partnership with DoubleTree by Hilton

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

We appreciate your feedback. Thank you for the great review! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is really good. The employees were very helpful. We needed more towels and they provided them right away. The hotel is of top quality. You really get your money worth. I strongly recommend it.

Review collected in partnership with DoubleTree by Hilton

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Thank you for taking time to write a review for us, we really appreciate it. More 

Suzhou, China
Top Contributor
167 reviews 167 reviews
86 hotel reviews
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is an older property, but very nice remodeling job in the rooms. We had a room with two double beds. They were a bit small, but high in comfort. The design of the decor was stunning and well appointed. The service was great in the breakfast bar and at the front desk, although the options for the breakfast was... More 

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a two night stay at the Double Tree Hilton in down town El Paso, Texas. I enjoyed the hospitality and service that I received from the hotel staff during my stay. I would highly recommend this hotel to anybody who travels to El Paso, Texas.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
San Antonio, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Very quit and comfortable room. I loved the king bed and the quality of the sheets. The view is gorgeous. The location is perfect. I would recommend this hotel. The only bad experience I had with this hotel was the elevator and the the water in the shower was not hot enough.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Yucca, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Your front desk clerk "Ricky" was so very professional and pleasant and made our stay very nice. He greeted us happily and took the greatest of care in checking us in and helping us with luggage etc. The room was clean and fresh and breakfast was wonderful!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Top Contributor
64 reviews 64 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 20, 2014 via mobile

The hotel is located conveniently off of the interstate and has relatively good access for a downtown hotel. Parking is provided for free, but the garage is tight for larger vehicles. Room was good, and employees generally friendly. Bed comfortable..... The elevators are controlled by your room key. And be aware, they do not all go to all of the... More 

Was this review helpful? Yes 1
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Additional Information about Doubletree Hotel El Paso Downtown/City Center

Address: 600 N. El Paso Street, El Paso, TX 79901
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel El Paso Downtown/City Center 3.5*
Number of rooms: 200
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Also Known As:
Doubletree Hotel El Paso Downtown/City El Paso
Hotel Style:
#5 Romantic Hotel in El Paso
#10 Business Hotel in El Paso
#13 Family Hotel in El Paso

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