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Doubletree Hotel El Paso Downtown/City Center

#19 of 81 Hotels in El Paso
Certificate of Excellence
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600 N. El Paso Street, El Paso, TX 79901
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Doubletree Hotel El Paso Downtown/City Center
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505 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for a bowling tournament and the staff overall was great! Check in was smooth, and the amenities we requested in our room upon arrival were actually there! My two complaints would be there is no late night options to get sundries on property....I was told(as a woman alone) to walk two blocks up the street to the... More 

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Atlanta, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Honestly, there are not a lot of choices in El Paso. However, if you want the best option, this is your choice. Lobby is modern, staff is pleasant. Rooms a little dated, but since we were only sleeping here, not really a big deal. Hallways were hot, and did not seem to have air conditioning. Same thing with elevators. Did... More 

Review collected in partnership with DoubleTree by Hilton

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Dallas, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very good stay. Hotel clean and staff were helpful. Cookie warm and tastey. Would stay again on another trip or on vacation. Would like to try the gym and pool next. I don't know what else to say, other than a good choice and location.

Review collected in partnership with DoubleTree by Hilton

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Marion, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were in town for the national bowling tournament. This hotel is very clean. The staff is very attentive! Make sure to visit Fire Restaurant and Bar and see Raul! He is wonderful!! Our kids enjoyed the rooftop pool. Great views of the city! Can't wait to return!

Review collected in partnership with DoubleTree by Hilton

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Caledonia, Wisconsin
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Traveled to El Paso for a bowling tournament recently. I stayed for 3 days. I used my Hilton points for the 1st night and prepaid for the other 2 nights. I asked and was assured that I would not have to recheck in. This did not happen and my keys were deactivated meaning I could not get in the room... More 

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago

Our room windows were rattling from the boom of a disco at 11:00 PM. We called the front desk and they said it would go away at some time (when they closed ?). Had to change rooms. Front desk needs traingin. As a Hilton honors member, that may have been the last Hilton I EVER stay in.

Review collected in partnership with DoubleTree by Hilton

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Eric_Jimenez, Front Office Manager at Doubletree Hotel El Paso Downtown/City Center, responded to this review

We’re sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the noisy hallways and thin walls. Your comments will help us correct these issues. We hope you’ll consider staying with us again the next time you’re in the area. More 

N . Augusta
Level Contributor
103 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is downtown El Paso & close to the convention center & expressway, has a parking garage. We were on one of the floors reserved for Hilton Honors only, not sure what other people had. There is a restaurant there, but not a "free" breakfast like most others offer, like the Hampton Inn. There is no refrigerator, microwave or... More 

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Phoenix, Arizona
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here to go watch friends bowl in the USBC Nationals. We used some points to spend the night. We booked the night before,for a spontaneous trip to El Paso. I had never been there before.. the hotel is GREAT! clean, quiet and alot of great pluses.. We had a pool view room with a patio, it was so... More 

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Dallas, United States
4 of 5 stars Reviewed 3 weeks ago

Great location near downtown El Paso, the convention center and the minor league baseball stadium. Nicest hotel in or near downtown El Paso. Access to good restaurants as well as UTEP. Friendly staff, clean rooms and safe environment.

Review collected in partnership with DoubleTree by Hilton

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Atlanta, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff and hotel are amazing. They do just about everything for you with a smile and truly care. Plus....the cookie!!!!! Also, the pool deck is breathtaking. I took my food from the restaurant to-go and had a steak with two sides of shrimp, YUM! I also was about to have a bottle of wine delivered to my room. If... More 

Review collected in partnership with DoubleTree by Hilton

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