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Quality Inn Airport East

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900 Yarbrough Drive, El Paso, TX 79915 (Formerly Comfort Inn Airport East)
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Quality Inn Airport East
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85 Reviews from our TripAdvisor Community

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Traveler rating
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    27
    25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Algiers, Algeria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Due technical issues at the check-in, they let me wait for an hour and a half to finally tell me that the problem last from the morning, and they didn't know when it will be fixed. I showed my confirmed reservation but they didn't care. I ask to call the manager or somebody who could help me, but the only... More 

Was this review helpful? Yes
Milwaukee, Wisconsin
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk gal was friendly and helpful, and I liked that it was easy to get to, right off the highway. The rooms are a bit dated, and the carpets could stand to be replaced or cleaned. Overall the room was very clean.

Was this review helpful? Yes
Jules H, Manager at Quality Inn Airport East, responded to this review

Mr. Jack E. Your kind words regarding our staff is greatly appreciated. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jules A. Hanlon Manager Quality Inn Airport East... More 

Pumpville, Texas, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stay at this hotel on our frequent trips to El Paso from Alpine, Texas. It is conveniently located just off I-10 but rooms are always quiet. It is near the airport, all sorts of shopping and lots great resturants (several within walking distance). End room have private balconies which are very nice in the evenings . The people are... More 

Was this review helpful? Yes
Jules H, Manager at Quality Inn Airport East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jules A.... More 

El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Had a reservation ahead of time. Bad service at the front desk waited a whole hour to get our room when we got there at check in time. We traveled for hours to get here so my kids were exhausted and I was impatient. The room was average looking. There was water damage on the ceilings of the bathroom sink... More 

Was this review helpful? Yes 1
Jules H, Manager at Quality Inn Airport East, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More 

Phoenix, Arizona
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 8, 2015

I couldn't get the front door closed enough to lock it. It was pretty cold in the room all night. It was also noisy, as there were bicycle riders and others out most of the night yelling back and forth.

Was this review helpful? Yes
Jules H, Manager at Quality Inn Airport East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jules A.... More 

Brisbane, Australia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 28, 2015

We arrived at the airport in the evening and the hotel provided a shuttle. The hotel itself looked a little worn down. The rooms were fairly small, but clean and tidy. The bathroom was fine and the bed extremely comfortable. The air con in the room was very noisy. The breakfast was included and more than adequate. A handy hotel... More 

Was this review helpful? Yes
Jules H, Manager at Quality Inn Airport East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jules A.... More 

Boulder, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 14, 2015

There were incorrect charges made on my card and when I tried to speak with the manager, they would not talk to me, instead they would just relay a message through the person on the phone. We were double charged as they charged the card of our other family members AND ours for the same room. The manager said my... More 

Was this review helpful? Yes 1
Jules H, Manager at Quality Inn Airport East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

St. Louis, MO
Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 10, 2015

I just reviewed this place for TripAdvisor in December of 2014, and returned there in late April. It was just as nice--service, breakfast, transportation, lobby, everything. Great for the price. The inn was more crowded this time, but that didn't hurt anything!

Was this review helpful? Yes
Jules H, Manager at Quality Inn Airport East, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jules A.... More 

West Chicago, Illinois
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 1, 2015

Checked in late, room was OK nothing special. Seemed to be clean. Room access is outside. Place seems a little run down, but for the price what do you expect? If I'd have to stay one night before heading out of town this place is OK.

Was this review helpful? Yes
Jules H, Manager at Quality Inn Airport East, responded to this review

Thank you for taking the time to let us know about your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, More 

Tampa, Florida
Level Contributor
28 reviews
8 hotel reviews
4 of 5 stars Reviewed May 28, 2015

Stayed here my first 4 nights due to close proximity and free shuttle to side tournaments at Bowl El Paso. Room was fairly clean, big comfy king bed, microwave, fridge, TV (not many clear channels). Good free hot breakfast that included scrambled eggs, sausage links and waffles. Gals in the dining area were good on keeping it clean and restocking... More 

Was this review helpful? Yes
Jules H, Manager at Quality Inn Airport East, responded to this review

Thank you for taking the time to let us know about your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, More 

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