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All 77 El Paso hotels

Comfort Suites

2.5 of 5 Hotel   |   949 Sunland Park Drive, El Paso, TX 79922
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Ranked #61 of 77 hotels in El Paso
A recent review
4 of 5 stars reviewed 1 week ago
Elmer&Lizette Gulpen, The Netherlands
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31 people have reviewed this hotel

Traveler rating
    6
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    5
    7
    3
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12
5
4
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
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English first
Gulpen, The Netherlands
Top Contributor
106 reviews 106 reviews
93 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 1 week ago

We didn't experience any of the issues from some of the recent reviewers. The room was big, clean and everything was working ok. We tried to book a AAA-rate through the internet but the website didn't accept our European AAA-card. The frontdesk changed our reservation and gave us our AAA-rate.

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Phoenix, Arizona
2 reviews
1 of 5 stars Reviewed February 19, 2014

Booked a non-smoking King room at 7pm for the same evening. Called the hotel at 9pm to confirm my reservation and to inform them that I will be a very late check inn, approximately 1am. By the way, I am a Choice Privileges Diamond member. When I got to my room, I realized they put me in a double double... More

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Glasgow
Top Contributor
77 reviews 77 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 4, 2014

I love Comfort Suites Hotels, but to be honest, this one was not in the same category as most comfort suite hotels. When we first came up to our room, we turned on the air conditioner and it did not work at all. We called the front desk and was told maintenance would be up to fix it. After about... More

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1 review
1 of 5 stars Reviewed December 31, 2013

We stay at Comfort Suites all the time and this was the worst one we have ever stayed in. Walked in the beds looked like someone had already laid on them, no towels, to let paper , Kleenex, and sheets and such for pull out bed. Black ring around toilet and carpet nails sticking out that would rip our socks.... More

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Casa Grande, Arizona, United States
1 review
2 of 5 stars Reviewed November 6, 2013

All in all the rooms were very nice and clean. But the front desk needs work. If i hadn't been a front Desk person all ready they would not been able to check me in right. Had to show them how to do it and when i asked for extra blanket the could not provide. Was very disappointed.

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Rene B, General Manager at Comfort Suites, responded to this review

Miss. Goswick, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements and trainings to ensure we... More

Santa Fe, New Mexico
1 review
2 of 5 stars Reviewed October 25, 2013

My family and I had always stayed in this hotel when we travel to El Paso, and I can seriously say this is the last time that I stay here. I was very disappointed in the cleanliness of the rooms and overall the service. The front desk was ok but the manager I think could have done something more to... More

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Rene B, General Manager at Comfort Suites, responded to this review

Miss Salinas, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the isue with your room type not being available on your recent visit. I have shared your feedback with our management to ensure... More

Chihuahua, Chihuahua, Mexico
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 1, 2013

This is an average hotel , but the facilities are really nice and comfortable, I loved the bed and there was good service overall, the rooms include microwave and mini fridge, I got a deal and paid about 60 dlls per night, I think that's a fair price and I honestly wouldn't pay the regular (90dlls) price for it.

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5034, Director of Sales at Comfort Suites, responded to this review

Thank you so much!! for your review, we are happy you enjoyed your stay with us, and yes our mattresses have been carefully selected by the ownership, to ensure a "comfy night of sleep" and you did received a very special deal that day!!! please come back and visit us once again. Sales Dept. More

Olympia, WA
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 3, 2013

No recognition of elite status rewards member, two towels everyday despite 4 family members in suite, horrible breakfast with burned omelette and burned ham with nobody refilling breakfast items when needed, keys were improperly coded. Staff was nice if you could find them. Housekeeping good other than towel issue, beds were comfy..

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5034, Director of Sales at Comfort Suites, responded to this review

I am so sorry you did not have a good experience with us, we missed mentioning your elite status,we always insure there are enough towels in the rooms, we do have extras available to the guests, you are welcome to call the desk, and we can always take to your room. We have made sure you are getting your rewards... More

Houma
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 27, 2013

I really enjoyed my two night stay at this hotel. The staff was very nice and helpful. I needed help finding a nearby church and the Assistant General Manager took her time to make sure that I had the correct name of the church and went on to get me directions. I was given a room near the elevator and... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

I stay in many Comfort Suits and I give this one a 3.5 out of 5. It's very quite and clean. Friendly staff as well. This is an older hotel as evidence of popcorn ceilings and has the normal wear and tear. I can over look a few minor cosmetic things because let's face it I stayed in a $75... More

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel El Paso
Comfort Hotel
Comfort Suites El Paso
El Paso Comfort Suites
Address: 949 Sunland Park Drive, El Paso, TX 79922
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 77 hotels in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
The El Paso Comfort Suites is a limited service hotel that provides a complementary full breakfast, free high speed wireless internet, computer kiosk with Microsoft Office, exercise room (treadmill and elliptical), Indoor Pool, and Jacuzzi. Our suites are twice the size of a standard room, not to mention that many competitors charge for internet service and per person for breakfast. Rest assured that Comfort Suites is the best value in El Paso's west side. ... more   less 
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