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All 79 El Paso hotels

Comfort Suites

2.5 of 5 Hotel   |   949 Sunland Park Drive, El Paso, TX 79922
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48%
Ranked #63 of 79 hotels in El Paso
A recent review
4 of 5 stars Reviewed May 12, 2014
drdroad MORENO VALLEY
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33 people have reviewed this hotel

Traveler rating
    6
    10
    5
    9
    3
See reviews for
12
5
5
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Went on summer vacation to Carlsbad caverns and decided to spend the night in El Paso/Sunland Park in order to go back to school shopping the next morning. We chose the Comfort Suites because of it's convenient placement next to the sunland park mall. The checkin was quick, but when we got into our room a quick look over revealed... More

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MORENO VALLEY
Top Contributor
312 reviews 312 reviews
150 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed May 12, 2014

Comfort suites is my favorite non kitchen chain. I can always count on a suite, a flatscreen, a microwave and refrigerator, and a nice place. This one fits that bill. Right off the freeway and very convenient to restaurants and other retail. Big issue here was I returned from the grocery store with frozen food to cook and could not... More

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Phoenix, Arizona
Top Contributor
145 reviews 145 reviews
98 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed May 8, 2014

Choice needs to give this property a priority inspection. This is along the lines of a Rodeway or Motel 6. The checkin was fine although the person never recognized my diamond elite status with Choice. After a few minutes in the room, I needed a pen for my "three" notepads but no pen. I stopped by the front desk and... More

Was this review helpful? Yes 2
Gulpen, The Netherlands
Top Contributor
105 reviews 105 reviews
92 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed April 11, 2014

We didn't experience any of the issues from some of the recent reviewers. The room was big, clean and everything was working ok. We tried to book a AAA-rate through the internet but the website didn't accept our European AAA-card. The frontdesk changed our reservation and gave us our AAA-rate.

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Phoenix, Arizona
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 19, 2014

Booked a non-smoking King room at 7pm for the same evening. Called the hotel at 9pm to confirm my reservation and to inform them that I will be a very late check inn, approximately 1am. By the way, I am a Choice Privileges Diamond member. When I got to my room, I realized they put me in a double double... More

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Glasgow
Top Contributor
165 reviews 165 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 4, 2014

I love Comfort Suites Hotels, but to be honest, this one was not in the same category as most comfort suite hotels. When we first came up to our room, we turned on the air conditioner and it did not work at all. We called the front desk and was told maintenance would be up to fix it. After about... More

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1 review
1 of 5 stars Reviewed December 31, 2013

We stay at Comfort Suites all the time and this was the worst one we have ever stayed in. Walked in the beds looked like someone had already laid on them, no towels, to let paper , Kleenex, and sheets and such for pull out bed. Black ring around toilet and carpet nails sticking out that would rip our socks.... More

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Casa Grande, Arizona, United States
1 review
2 of 5 stars Reviewed November 6, 2013

All in all the rooms were very nice and clean. But the front desk needs work. If i hadn't been a front Desk person all ready they would not been able to check me in right. Had to show them how to do it and when i asked for extra blanket the could not provide. Was very disappointed.

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Rene B, General Manager at Comfort Suites, responded to this review

Miss. Goswick, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements and trainings to ensure we... More

Santa Fe, New Mexico
1 review
2 of 5 stars Reviewed October 25, 2013

My family and I had always stayed in this hotel when we travel to El Paso, and I can seriously say this is the last time that I stay here. I was very disappointed in the cleanliness of the rooms and overall the service. The front desk was ok but the manager I think could have done something more to... More

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Rene B, General Manager at Comfort Suites, responded to this review

Miss Salinas, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the isue with your room type not being available on your recent visit. I have shared your feedback with our management to ensure... More

Chihuahua, Chihuahua, Mexico
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 1, 2013

This is an average hotel , but the facilities are really nice and comfortable, I loved the bed and there was good service overall, the rooms include microwave and mini fridge, I got a deal and paid about 60 dlls per night, I think that's a fair price and I honestly wouldn't pay the regular (90dlls) price for it.

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5034, Director of Sales at Comfort Suites, responded to this review

Thank you so much!! for your review, we are happy you enjoyed your stay with us, and yes our mattresses have been carefully selected by the ownership, to ensure a "comfy night of sleep" and you did received a very special deal that day!!! please come back and visit us once again. Sales Dept. More

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Additional Information about Comfort Suites

Address: 949 Sunland Park Drive, El Paso, TX 79922
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
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Also Known As:
Comfort Hotel El Paso
Comfort Suites El Paso
El Paso Comfort Suites

8 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The El Paso Comfort Suites is a limited service hotel that provides a complementary full breakfast, free high speed wireless internet, computer kiosk with Microsoft Office, exercise room (treadmill and elliptical), Indoor Pool, and Jacuzzi. Our suites are twice the size of a standard room, not to mention that many competitors charge for internet service and per person for breakfast. Rest assured that Comfort Suites is the best value in El Paso's west side. ... more   less 
Number of rooms
61

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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