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Comfort Suites

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949 Sunland Park Drive, El Paso, TX 79922
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1 room 1 guest
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42 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chihuahua, Mexico
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 7, 2015

It was our first stay at this hotel, it is on the west part of the city but it is worthy. The personnel is helpful and nice. The room was big enough for 4 adults and 2 children, included breakfast and is clean and well maintained. We arrived later, around 1am, and the receptionist was very nice; she gave us... More 

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gmnm003, General Manager at Comfort Suites, responded to this review

Thank you for talking the time to share your experience with us. I am glad you liked our hotel, I want to apologize for the noise in the pool. I am glad we were able to accommodate to another room. We look forward to seeing you again. Sincerely, Ayde Martinez General Manager More 

Deming, New Mexico
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 3, 2015

This hotel is well maintained and pet friendly. We had a room with a king sized bed and sofa. It was very clean. I noticed the remote control was missing and they delivered in a few minutes after I called. Breakfast was included which was a plus. The things I especially liked was the hotel was close to the casino... More 

Was this review helpful? Yes 5
gmnm003, General Manager at Comfort Suites, responded to this review

Thank you for talking the time to share your feedback with us. We are glad you enjoyed your stay and hope to see you soon! Best Regards, Ayde Martinez General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 17, 2015

I've waited 3 weeks to make sure I didn't review while I was angry. 1. The sheets had NOT been changed on the bed before we got the room. 2. There was no refrigerator in the room. 3. The "breakfast" was a joke. 30 people jammed into a little room barely large enough for 20. There was no food, no... More 

Was this review helpful? Yes 3
gmnm003, General Manager at Comfort Suites, responded to this review

Hello, First off let me start by saying as of mid February Comfort Suites is under new management and second of all I want to thank you for sharing your feedback. Let me apologize for the issues you had with the sheets not being changed,the AC in your room and the breakfast room. I can assure you we do things... More 

Travelers are raving about these El Paso hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 13, 2014

The room was nice, however, the housekeeping and management did not make sure that first there was a TV control, second that there was a channel listing. Stuff like that should be automatically taken care of before booking any guests into the room, it reflects poorly on the hotel.

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Arizona
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 12, 2014

The rooms are outdated. If you don't mind outdated, a little smelly… then this is a good place to sleep. If you are five then this is also a place to go, they provided two queen size beds, and a couch that turns into a bed.

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Rincon, Georgia
Level Contributor
93 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed November 8, 2014

Let me say that it this place was 30% less, I'd have no complaints. This place just is not up to the "Comfort Suites" reputation. The front desk service was not rude but hardly welcoming. The room seemed very old and somehow gloomy. The air conditioner in my room had a problem and I was moved to another room that... More 

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Bloomington, Minnesota
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 2, 2014

We booked this hotel because online they're were photos showing they had a jacuzzi/hot tub. I need one of those after a long day of sitting in the car. They had taken it out 8 mos prior to make room in the pool area for a handicap chair lift. The beds were very comfortable, room was clean, breakfast was ok,... More 

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Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed October 19, 2014

We've been hitting hotels and motels in the Choice Hotels group on the points plan, on a road trip from Canada to Florida. Comfort Suites are pretty reliable. This one was okay but our Sunday morning breakfast was pretty sparse - no breakfast meat or yogurt, which are usually present. No newspapers either. For Texas hospitality, this place was a... More 

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El Paso, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 1, 2014

Stayed at Comfort sUITES, Choice Hotels, W2005/Fargo Hotels (Pool C) Reality, right there on Sunland Park Drive. Came to Comfort Suites because of the Indoor swimming pool. Pool was packed with kids diving and jumping into the pool. I complained to Mario, front desk, twice. he did nothing. Complained a third time, and he finally came out, and he talked... More 

Was this review helpful? Yes 2
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 7, 2014

Went on summer vacation to Carlsbad caverns and decided to spend the night in El Paso/Sunland Park in order to go back to school shopping the next morning. We chose the Comfort Suites because of it's convenient placement next to the sunland park mall. The checkin was quick, but when we got into our room a quick look over revealed... More 

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36 photos of this hotel

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