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Extended Stay America - El Paso - Airport

2.0 of 5
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6580 Montana Avenue, El Paso, TX 79925
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Extended Stay America - El Paso - Airport
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Ranked #53 of 81 Hotels in El Paso
A recent review
5 of 5 stars Reviewed January 5, 2015
ne1020 El Paso, Texas
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64 Reviews from our TripAdvisor Community

Traveler rating
    19
    11
    11
    5
    18
See reviews for
9
2
14
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - El Paso - Airport
See the most recent reviews
El Paso, Texas
1 review
5 of 5 stars Reviewed January 5, 2015

Clean hotel and the management was great to work with! Only place i will stay while working in town. Also, just a short distance to El Paso International airport and they provide shuttle services.....

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Grapevine, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 28, 2014

In the past two months corporate decided to make this Extended Stay Motel the New Coke. This is an Extended Stay Motel (in other words you live here), but NOW you have to ask for dishes coffee maker toaster etc and its NOT like it was before. The rooms do not even have a clock this has changed from a... More 

Was this review helpful? Yes 3

Travelers are raving about these El Paso hotels

Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2014

my room had bad cigarette odor, broken toilet seat,handle to bath door fell off from inside, thorny seed pods on carpet made it so you couldnt walk barefoot, internet did not reach my room at end of the hall, one plastic cup for 2 people, soap was only supply for bathroom. we went to office for stuff but she was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues you experienced in your room. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, I regret to hear that your... More 

Carlsbad, New Mexico
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 14, 2014

Checked in, room ok at best. Discovered no toilet paper in the restroom. Called the office and was told " sorry, we are completely out of toilet paper". What? A hotel out of toilet paper? A bit later someone came and brought a half used roll. Good thing they found some or the towels would have had to been used.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed to hear that my staff was unable to meet your needs. As well, I regret to read of the odor you experienced coming from outside. In direct response to your feedback, I will be working to ensure that our inventory is always adequately stocked to... More 

El Paso, Texas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 8, 2014

You can not go wrong staying here for a while. I liked the service and the rooms were comfortable and clean. Great location for transitioning to Bliss. The beds were comfortable. Only down side was someone smoked in this non-smoking room. I quit last year and it really bugged me. Also, slight damage in the room gives me concern this... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Aaron - Thank you for taking the time to write a review of your stay. We are pleased to read that you enjoyed your clean, comfortable room; however, we apologize for the odor issue you experienced. We will be reviewing your feedback with our housekeeping staff to ensure we are properly addressing odor control throughout our hotel. Thank you again... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 23, 2014

I am a team of 4 people. 2 stayed 2 nights and 3 a third night. The 1st room I was given had 2 people sleeping in the bed. They were terrified that someone was given a key. 2nd room had not been cleaned. 3rd room is ok. Not what I expected after a long day at work. Wish I... More 

Was this review helpful? Yes 1
El Paso, Texas
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed June 8, 2014

My husband and I stayed here for 6 days when we first came to El Paso. I relocated for a job and booked the room from Illinois through Expedia. The room was fine for our purposes but there is no housekeeping unless you stay for 8 nights, which should have been made clear. Also our last morning there my husband... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Arathi - I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the level of cleanliness in your room. We are working to improve our offerings and will keep your other feedback in mind as we do so. Still, we are glad to read that you enjoyed your stay... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 6, 2014

I paid more for a non smoking room, there was ashes along the bedside. When I notifed the management they said there was nothing they could do but send a blower to help deodorize the room because it wreaked of smoke. Because I used a third party to book the room they would not make any adjustments. When my third... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for posting a review of our hotel. I apologize that you found your room to smell of smoke and that your room was not properly cleaned prior to your arrival. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience does not happen again in the future. We continually... More 

El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 6, 2014

My family and I had booked several rooms (at least 5, possibly more like 10) for guests coming from out-of-town for a wedding. We booked the rooms at least 2-3 months in advance. Upon the arrival of the first 2 guests who had booked rooms for the wedding, I was inquiring in the office about other arrivals for the following... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - El Paso - Airport, responded to this review

Casey – I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the booking issues you experienced during the check-in process and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our reservations policy and cleaning procedures so that this issue does not affect... More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 31, 2014

My resent one night stay was the pits. Room was clean and as I said the staff was ok, bed was hard as a rock. shower did not work at all and when I complained there was no one to complain to . had to call there corporate office and got a lot of run around. they told me there... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for sharing your experience with us. I’m pleased to learn that you enjoyed our clean rooms with fully equipped kitchens at a great value. Still, I’m disappointed to hear that you experienced maintenance issues during your stay. I will meet with our entire staff to review our maintenance policies to ensure that your experience is not repeated. Your... More 

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