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All 80 El Paso hotels

Extended Stay America - El Paso - Airport

2.0 of 5 Hotel   |   6580 Montana Avenue, El Paso, TX 79925
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Ranked #61 of 80 Hotels in El Paso
A recent review
4 of 5 stars Reviewed March 11, 2014
james s Winnsboro, Texas
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56 reviews from our community

Traveler rating
    15
    9
    9
    5
    18
See reviews for
9
1
14
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - El Paso - Airport
See the most recent reviews
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 6, 2014

I paid more for a non smoking room, there was ashes along the bedside. When I notifed the management they said there was nothing they could do but send a blower to help deodorize the room because it wreaked of smoke. Because I used a third party to book the room they would not make any adjustments. When my third... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for posting a review of our hotel. I apologize that you found your room to smell of smoke and that your room was not properly cleaned prior to your arrival. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience does not happen again in the future. We continually... More 

El Paso, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 6, 2014

My family and I had booked several rooms (at least 5, possibly more like 10) for guests coming from out-of-town for a wedding. We booked the rooms at least 2-3 months in advance. Upon the arrival of the first 2 guests who had booked rooms for the wedding, I was inquiring in the office about other arrivals for the following... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - El Paso - Airport, responded to this review

Casey – I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the booking issues you experienced during the check-in process and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our reservations policy and cleaning procedures so that this issue does not affect... More 

Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 31, 2014

My resent one night stay was the pits. Room was clean and as I said the staff was ok, bed was hard as a rock. shower did not work at all and when I complained there was no one to complain to . had to call there corporate office and got a lot of run around. they told me there... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for sharing your experience with us. I’m pleased to learn that you enjoyed our clean rooms with fully equipped kitchens at a great value. Still, I’m disappointed to hear that you experienced maintenance issues during your stay. I will meet with our entire staff to review our maintenance policies to ensure that your experience is not repeated. Your... More 

Winnsboro, Texas
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 11, 2014

Was well pleased when I checked in the staff was polite and fast.My room was as it shows on website and clean.Got alot more than i asked for the front desk done free faxes daily for me never ran out of nothing.And if you come here get A room on west side of motel and go out on walk and... More 

Was this review helpful? Yes 1
Brooklyn, New York
Contributor
18 reviews 18 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 1, 2014

I'm hoping I don't catch anything on my feet?! I would have rated this place average but after having to shower in a not so clean bathroom it went to poor. How do you miss someone leaving a sticker for a size larger armour piece stuck to the side of the sink is beyond me? It ain't hard to miss... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for taking the time to share your experience with us. I’m glad that you enjoyed our spacious suites with a fully equipped kitchen for a great value. Still, I am disheartened to learn that our normal levels of cleanliness were not met during your stay. I am working with our housekeeping staff to improve our cleaning procedures so... More 

Portland, Oregon
Top Contributor
63 reviews 63 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 8, 2014

Got this through special Travelocity deal for place near airport with shuttle. The room was a bit tight for two people since only had queen bed but ok. Full kitchen with stove and huge fridge made it stand out. TV channel selection not great. Room was missing phone. Breakfast kind of a letdown with granola bar, fruit and coffee only... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that your room did not have a phone and that the grab-and-go breakfast selection did not meet your expectations. We are sorry for these issues, but are happy to read that you enjoyed our hotel's location and having a fully equipped... More 

Albuquerque, New Mexico
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2013

Im from EP. So I didnt need a frilly place to stay. I wanted a cheap place to hang out w my friends in a central location. I got into the room and I said wow.... I had stayed at East Microtel a few weeks back and paid the same price for half the room I got at Extended.... I... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed December 18, 2013 via mobile

I was very pleasantly surprised with my stay here, the main thing that really surprised me was the EXCELLENT customer service provided by the very courteous and professional ladies at the front desk. I had a problem with Priceline, and they got everything sorted out for me. Kudos!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for the customer service they provided to you and am glad that you enjoyed your time at our hotel. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Copperas Cove, Texas, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 17, 2013

Room was very clean upon arrival. Plenty of clean towels, soaps, etc. Staff is very friendly and helpful. Laundry/vending room is very clean. Our room is on the main street side, but is still very quiet. The only complaint that I have, and this may not even be their fault, is that the furniture gets very dusty very quickly. It... More 

Was this review helpful? Yes
Chicago, Illinois
1 review
5 of 5 stars Reviewed December 8, 2013 via mobile

I loved the location of the hotel. Not too far from the airport and not too far from ft bliss. Considering I spent a lot of time there during my stay. The check-in and check-out process was efficient and quick. I didn't really use any of the other things. They do have laundry room and vending machines and grab n... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the location of our hotel and the friendly service our staff provided. As well, I am glad that you enjoyed having laundry facilities on-site, our grab-and-go breakfast, and your comfortable room. Thank you again for your review. We look forward to having you... More 

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Additional Information about Extended Stay America - El Paso - Airport

Address: 6580 Montana Avenue, El Paso, TX 79925
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - El Paso - Airport 2*
Number of rooms: 20
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Also Known As:
El Paso Extended Stay
Extended Stay El Paso

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