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Extended Stay America - El Paso - Airport

2.0 of 5
6580 Montana Avenue, El Paso, TX 79925
Hotel amenities
Extended Stay America - El Paso - Airport
Ranked #63 of 78 hotels in El Paso
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19 reviews from our community

    Trip type
Traveler rating
    5
    2
    2
    1
    9
Date Rating
Jacksonville
1 review
1 of 5 stars Reviewed April 22, 2013

Came here on business as my husband is a contractor. My first thought was this is a nice room. Well, the next day that all changed. I came outside to smoke a cigarette and notice people hanging over the balcony smoking weed and drinking. I quickly went back into the room and told my husband. He then contacted the front... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - El Paso - Airport, responded to this review
April 25, 2013

Parrie - Thank you for your recent review of your stay. I am deeply saddened to read that you experienced several issues while staying at our hotel, including the free WiFi not working well, explicit activity taking place outside the property and unfriendly staff members. Please accept my most sincere apologies. Using the comments within your review, I have addressed... More

Ottawa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2013

The front desk staff is very welcoming, friendly and helpful. Was told about a few places to visit by them, all good recommendations. They have a to-go breakfast, which is a good idea, they have several choices for a quick bite in the mornings.The location is very good, close to the airport and Fort Bliss, aswell as many places to... More

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See 3 more reviews by Sulfy S for El Paso
vguerke, Manager at Extended Stay America - El Paso - Airport, responded to this review
April 1, 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay was good with us and especially pleased that you were more than happy with your accommodations and our friendly staff. I am very sorry if you had to encounter any unpleasant animal feces on the grounds of our property... More

Olympia, Washington
1 review
4 of 5 stars Reviewed February 14, 2013

The service desk and manager was very helpful and courteous in helping me with a financial issue that I had. I have no complaints about the facility, except it's in a great location for you personal needs and a skip and a hop to the airport. I would like to thank the ladies for going out of there way to... More

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bbrauss, Manager at Extended Stay America - El Paso - Airport, responded to this review
February 15, 2013

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Raleigh
Top Contributor
73 reviews 73 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed January 28, 2013 via mobile

Positives: * Great office staff! * Close to airport and Fort Bliss * Cheap Negatives: Very poor maintance. We stayed in two different units and every faucet leaked. We reported them but good maintenance is a low priority here. The toilet ran and it was "fixed". Instead of running all the time, it groaned each time we flushed it. We... More

Was this review helpful? Yes 1
bbrauss, Manager at Extended Stay America - El Paso - Airport, responded to this review
February 3, 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. I am eager to respond to your issue. Please know... More

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Houston, Texas
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 23, 2013

I stayed here in October of last year for 2 weeks while I was on business. I grew up in El Paso and still have friends & family there so I do know the city well. This hotel is across from the airport and easy access to I-10. The first thing I encountered was that my room wasn't ready. I'd... More

Was this review helpful? Yes
bbrauss, Manager at Extended Stay America - El Paso - Airport, responded to this review
February 3, 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. I am eager to respond to your issue. Please know... More

El Paso, Texas
1 review
5 of 5 stars Reviewed December 12, 2012

Great service and great attitude! The place was clean and in orderly fashion. Great rates where also a plus. Not far from base what so ever and it makes it easier for us while we are processing into Ft Bliss. The staff where very helpful in order to make sure i was accommodated in any fashion they could help me... More

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bbrauss, Manager at Extended Stay America - El Paso - Airport, responded to this review
December 31, 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Cambridge, MA
Top Contributor
76 reviews 76 reviews
29 hotel reviews
Reviews in 48 cities Reviews in 48 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed September 20, 2012

This place is a disaster. Keep away. The wifi did not work when I arrived. I talked to a neighbor who told me he also had no wifi and that it was regularly broken. I went to the front desk and was told it was not their policy to try to fix it but that I should phone their internet... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - El Paso - Airport, responded to this review
September 25, 2012

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the... More

El Paso, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 14, 2012

OK... where do I begin? First off I wanna say that the Extended Stay America in El Paso off of Montana is the most HORRIBLE hotel I've ever stayed at or set foot in in my life! We just PCS'd here bout 2 weeks ago. (my hubby, myself and our 2 young boys) We needed a room that had 2... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review
September 21, 2012

Thank you for posting a review about your stay at our hotel. Please accept my most sincere apologies for the situation you experienced. Our staff strives to provide an extremely high level of cleanliness in all of our guest rooms as well as for the property in general. This includes cleaning rooms every 7-days, and in between upon guest request... More

El Paso, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2012

I will be staying here for 2 yrs while working in El Paso, TX. I would certainly enjoy more channels so I do not have to continue watching re-runs on the channels here. The rooms, staff and everything else is great and well worth the price. Airport shuttle is fantastic. I am off weekends and would love to be able... More

Was this review helpful? Yes 1
Management response:
July 16, 2012

Dear Lynn, Thank you very much for taking time out to write such wonderful things about your experience at Extended Stay America El Paso - Airport. We really appreciate your feedback, and are actually in the process of evaluating our channel offering. We will take your feedback into consideration. Once again, I and the entire staff at our hotel thank... More

Kansas City, Kansas
Top Contributor
56 reviews 56 reviews
55 hotel reviews
Reviews in 53 cities Reviews in 53 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed December 10, 2011

The prices are reasonable with a deal. The rooms are a decent size and the kitchen is actually workable for a short time. For some reason they give you beds and towels for 4, but only dishes and silver wear for 2. And only 2 seats at the table. The rooms were clean and everything was in working order. There... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - El Paso - Airport

Also Known As:
El Paso Extended Stay
Extended Stay El Paso
Address: 6580 Montana Avenue, El Paso, TX 79925
Region: United States > Texas > El Paso
Amenities:
Business Center Free Parking Kitchenette Pets Allowed Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #63 of 78 hotels in El Paso
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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