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All 78 El Paso hotels

Extended Stay America - El Paso - Airport

2.0 of 5 Hotel   |   6580 Montana Avenue, El Paso, TX 79925
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Extended Stay America - El Paso - Airport
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45%
Ranked #55 of 78 hotels in El Paso
A recent review
4 of 5 stars reviewed 2 weeks ago
Aaron G El Paso, Texas
  • Overview
  • Reviews (51)
  • Photos (11)
  • Amenities
  • Q&A
  • Room tips (11)
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51 people have reviewed this hotel

Traveler rating
    14
    9
    8
    5
    15
See reviews for
9
1
13
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 days ago NEW

my room had bad cigarette odor, broken toilet seat,handle to bath door fell off from inside, thorny seed pods on carpet made it so you couldnt walk barefoot, internet did not reach my room at end of the hall, one plastic cup for 2 people, soap was only supply for bathroom. we went to office for stuff but she was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues you experienced in your room. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, I regret to hear that your... More

Carlsbad, New Mexico
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Checked in, room ok at best. Discovered no toilet paper in the restroom. Called the office and was told " sorry, we are completely out of toilet paper". What? A hotel out of toilet paper? A bit later someone came and brought a half used roll. Good thing they found some or the towels would have had to been used.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed to hear that my staff was unable to meet your needs. As well, I regret to read of the odor you experienced coming from outside. In direct response to your feedback, I will be working to ensure that our inventory is always adequately stocked to... More

El Paso, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You can not go wrong staying here for a while. I liked the service and the rooms were comfortable and clean. Great location for transitioning to Bliss. The beds were comfortable. Only down side was someone smoked in this non-smoking room. I quit last year and it really bugged me. Also, slight damage in the room gives me concern this... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Aaron - Thank you for taking the time to write a review of your stay. We are pleased to read that you enjoyed your clean, comfortable room; however, we apologize for the odor issue you experienced. We will be reviewing your feedback with our housekeeping staff to ensure we are properly addressing odor control throughout our hotel. Thank you again... More

Austin, Texas
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I am a team of 4 people. 2 stayed 2 nights and 3 a third night. The 1st room I was given had 2 people sleeping in the bed. They were terrified that someone was given a key. 2nd room had not been cleaned. 3rd room is ok. Not what I expected after a long day at work. Wish I... More

Was this review helpful? Yes
El Paso, Texas
Contributor
19 reviews 19 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 8, 2014

My husband and I stayed here for 6 days when we first came to El Paso. I relocated for a job and booked the room from Illinois through Expedia. The room was fine for our purposes but there is no housekeeping unless you stay for 8 nights, which should have been made clear. Also our last morning there my husband... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Arathi - I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the level of cleanliness in your room. We are working to improve our offerings and will keep your other feedback in mind as we do so. Still, we are glad to read that you enjoyed your stay... More

Atlanta, Georgia
1 review
1 of 5 stars Reviewed June 6, 2014

I paid more for a non smoking room, there was ashes along the bedside. When I notifed the management they said there was nothing they could do but send a blower to help deodorize the room because it wreaked of smoke. Because I used a third party to book the room they would not make any adjustments. When my third... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for posting a review of our hotel. I apologize that you found your room to smell of smoke and that your room was not properly cleaned prior to your arrival. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience does not happen again in the future. We continually... More

El Paso, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 6, 2014

My family and I had booked several rooms (at least 5, possibly more like 10) for guests coming from out-of-town for a wedding. We booked the rooms at least 2-3 months in advance. Upon the arrival of the first 2 guests who had booked rooms for the wedding, I was inquiring in the office about other arrivals for the following... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - El Paso - Airport, responded to this review

Casey – I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the booking issues you experienced during the check-in process and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our reservations policy and cleaning procedures so that this issue does not affect... More

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 31, 2014

My resent one night stay was the pits. Room was clean and as I said the staff was ok, bed was hard as a rock. shower did not work at all and when I complained there was no one to complain to . had to call there corporate office and got a lot of run around. they told me there... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for sharing your experience with us. I’m pleased to learn that you enjoyed our clean rooms with fully equipped kitchens at a great value. Still, I’m disappointed to hear that you experienced maintenance issues during your stay. I will meet with our entire staff to review our maintenance policies to ensure that your experience is not repeated. Your... More

Winnsboro, Texas
Contributor
20 reviews 20 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2014

Was well pleased when I checked in the staff was polite and fast.My room was as it shows on website and clean.Got alot more than i asked for the front desk done free faxes daily for me never ran out of nothing.And if you come here get A room on west side of motel and go out on walk and... More

Was this review helpful? Yes
Brooklyn, New York
Contributor
17 reviews 17 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 1, 2014

I'm hoping I don't catch anything on my feet?! I would have rated this place average but after having to shower in a not so clean bathroom it went to poor. How do you miss someone leaving a sticker for a size larger armour piece stuck to the side of the sink is beyond me? It ain't hard to miss... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - Airport, responded to this review

Thank you for taking the time to share your experience with us. I’m glad that you enjoyed our spacious suites with a fully equipped kitchen for a great value. Still, I am disheartened to learn that our normal levels of cleanliness were not met during your stay. I am working with our housekeeping staff to improve our cleaning procedures so... More

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Additional Information about Extended Stay America - El Paso - Airport

Address: 6580 Montana Avenue, El Paso, TX 79925
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - El Paso - Airport 2*
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Also Known As:
El Paso Extended Stay
Extended Stay El Paso

11 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (8)
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Dining (1)
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Other (2)

Amenities

Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Number of rooms
20

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