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Sleep Inn University

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953 Sunland Park Dr., El Paso, TX 79922
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Sleep Inn University
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Ranked #44 of 81 Hotels in El Paso
A recent review
5 of 5 stars reviewed 4 weeks ago
John E Grande Prairie, Canada
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60 reviews from our community

Traveler rating
    22
    15
    12
    4
    7
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21
10
2
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for business and it gets the job done. The rooms are a bit dated but the staff is very pleasant, rooms are pretty clean and quiet. The breakfast was adequate and kept me from finding it elsewhere. Parking is good for our larger work vehicles. Will stay here again when in sunland park

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Grande Prairie, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean - check (Even smelled ok) Internet - check - fast and steady Service - check - staff smiled and even joked Originally made a reservation for one night then was going to travel the next day. I got sick, and didn't feel like driving for another 12 hours. I am a big suck when I am tired and sick,... More 

Was this review helpful? Yes 1
Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed February 12, 2015

I have been traveling to ELP on business for awhile now and I can tell you that Everybody at the hotel make me feel comfortable and they go out of their way to make sure I have a GREAT stay.. I will be back many more times. Thank's to everybody there.......

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Dallas, Texas
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2014

We stopped here as a half way point during our travel. It is very close to Sunland Park Casino so we took a much needed break and made our donation :). Room was fine. Bathroom left a bit to be desired. Really small and needed a little more cleaning. Food was good and area clean

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 7, 2014 via mobile

After a horrible experience across the street at the comfort suites we decided to give the Sleep Inn a try. The staff was extremely friendly and helpful. They booked us a room no problem without a reservation and were efficient in getting us checked in! While the rooms and overall atmosphere was dated and only clean enough to call it... More 

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Katy, Texas
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 7, 2014

I was moving my daughter to California from Houston and her truck broken down across the street at 3 am. We walked over and the staff was very understanding and helped us immediately with a place to stay. The breakfast was very good and organized. Will definitely stay here again if ever in the area

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1 review
1 of 5 stars Reviewed April 1, 2014

My wife and I stayed here on this Monday night. We haved stayed at this hotal before and it has been clean and friendly, however on this stay ir was horrible. The put my wife in a dirty room that had not been cleaned. They moved her after she complained ro another half cleaned room. Second room missing blanket, noisy... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 9, 2014

I recently stayed at this location. The staff was nice and the lobby was clean. The room was clearly not inspected by a manger and/or head of housekeeping before completion. There were no towels or washcloths, also no toiletries. The laundry bag had been previously used and was hung back up. There was a large 2 ft by 2ft tear... More 

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Texas
Top Contributor
83 reviews 83 reviews
76 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 22, 2014

Easy off/easy on to I-10 for the traveler overnighting in El Paso. If traveling west this is far enough from downtown that you will avoid El Paso rush hour in the morning. The parking lot is set back and appears to be very secure with one drive in and out. The checkin was efficient and friendly. We were assigned a... More 

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Peter P, Manager at Sleep Inn University, responded to this review

Thank you for taking the time to fill out our survey and thank you for your comments that we will use to improve our service. Hope to see you again in the future. More 

Bullhead City, Arizona
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2013

We arrived with a group organized by Diamond Tours. I think it is safe to say that of the 50 people on this bus, no one will stay at a Sleep Inn again! We arrived about 8 p.m. and waited a long time for check- in, unlike last night where another hotel chain was ready with room assignments. Then several... More 

Was this review helpful? Yes 1
Peter P, General Manager at Sleep Inn University, responded to this review

Dear Judy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.I have gone over your comments with all my staff. Your satisfaction is important to us and we will be using the feedback you... More 

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