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Extended Stay America - El Paso - West

2.0 of 5
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990 Sunland Park Drive, El Paso, TX 79922 (Formerly Studio Plus Deluxe Studios)
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Extended Stay America - El Paso - West
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Ranked #35 of 81 Hotels in El Paso
A recent review
5 of 5 stars Reviewed May 6, 2015
Ponce1964
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26 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed May 6, 2015 via mobile

The staff was friendly and nice and the room was great TV was great the only thing that I had trouble with the WiFi other than that it was great and got to check in early like 30 minutes before quite too

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Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with friendly customer service and that you enjoyed our rooms. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Salt Lake City
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed March 16, 2015

I stayed here for 6 nights recently. The location is terrific, near a freeway entrance and down the road from loads of restaurants. However, the room showed it's age. It had lots of space to spread out, but the room heater was right next to the bed and thus I was either too hot or too cold all night long.... More 

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Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our location and friendly staff; however, we apologize that the room was not up to our company’s high standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would... More 

El Paso, Texas
1 review
5 of 5 stars Reviewed February 17, 2015

I had an extremely pleasant stay and overall great experince. Nice and quite and very clean. I was looking for a nice place away from home and this is it! The kitchen was a great benifit. I was able to cook breakafast in bed for my lady.

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Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our wonderful staff, your clean room and your fully equipped kitchen during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 19, 2015

Right off the highway, in a good location. Clean and fresh smelling rooms and halls, great bed, nice fluffy towels, and great price. Just what we needed for the night. I know that people complain about items being a little old, but everything works and when I turn the lights out, I just want a quiet, clean room with a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your room, our rates, your fully equipped kitchen, and our friendly staff during your visit. Thank you again for sharing your experience with us and thank you for choosing Extended Stay America.. We would... More 

Los Ranchos de Albuquerque
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed November 22, 2014

I live in Los Ranchos, NM and I began working on a project in Santa Teresa, NM, on October 8, 2014. It is a four-hour drive so I stay during the week in the Santa Teresa area and drive home on weekends. I am very happy to have discovered the Extended Stay America - El Paso - West, located on... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - El Paso - West, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you were pleased with the property. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Brawley, California, United States
2 reviews
5 of 5 stars Reviewed July 10, 2014

This place could use a new paint job but it makes up for that with comfortable beds, spacious rooms and big bathroom. Great customer service and very clean. Will definitely stay here every family vacation.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you very much for your recent review. We are delighted to hear that you enjoyed your spacious room and comfortable bed. Thank you again for sharing your experience with us. We look forward to seeing you again soon. More 

fort lauderdale
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2014

This extended stay hotel has been by far the nicest, cleanest and most friendly. I wish all extended stays where identical to this one. Unfortunately they are not, they are no where near the perfection of this hotel. The other hotels should use the el paso extended hotel as the model for exemplary service.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am pleased to hear that you enjoyed our pool and that our staff was friendly and accommodating. I am proud of our staff for going the extra mile to ensure each and every guest has a positive stay with us. Thank you again for... More 

chicago
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 5, 2013

I was not looking forward to meeting my parents in an extended stay. I met them at one a few years ago and it was gross. This time I was pleasantly surprised. It is clean, has breakfast and an exercise room. A great value!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you so much for sharing your experience with us. I am so sorry that your past experience at one of our hotels was not a good one; however, I am glad that we were able to meet and exceed your expectations during your second stay. It is wonderful to read that you truly enjoyed your time at our hotel,... More 

El Paso, Texas
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed November 8, 2013

Been here two weeks, room has kitchenette and is a good size. Laundry room is clean and coffee is ready in the lobby early a.m.Weekly maid service. Pet friendly but few places to let dog cruise around. A few vacant lots nearby but full of stickers. Fido will regret stepping in there. There is a city park close by to... More 

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Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Kat - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the location of our hotel and the amenities we offered along with the kitchens in the room. I was also glad to hear that you enjoyed our guest laundry facility and our... More 

El Paso, Texas
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed August 17, 2013

First, let me begin by saying the price was reasonable. Less than $50/night with cable, WiFi and a kitchenette. However, like others, our closet doors didn't function so we had the doors removed. The room was dark and smelled funny. We actually bought additional lamps to brighten up the place. WiFi was spotty. Sometimes available and then with a weak... More 

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