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All 79 El Paso hotels

Extended Stay America - El Paso - West

2.0 of 5 Hotel   |   990 Sunland Park Drive, El Paso, TX 79922 (Formerly Studio Plus Deluxe Studios)
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Ranked #42 of 79 hotels in El Paso
A recent review
5 of 5 stars Reviewed July 10, 2014
nhutch6 Brawley, California, United States
  • Overview
  • Reviews (20)
  • Photos (13)
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  • Room tips (5)
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20 people have reviewed this hotel

Traveler rating
    9
    1
    4
    1
    5
See reviews for
7
2
3
7
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Brawley, California, United States
2 reviews
5 of 5 stars Reviewed July 10, 2014

This place could use a new paint job but it makes up for that with comfortable beds, spacious rooms and big bathroom. Great customer service and very clean. Will definitely stay here every family vacation.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you very much for your recent review. We are delighted to hear that you enjoyed your spacious room and comfortable bed. Thank you again for sharing your experience with us. We look forward to seeing you again soon. More

fort lauderdale
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed June 24, 2014 via mobile

This extended stay hotel has been by far the nicest, cleanest and most friendly. I wish all extended stays where identical to this one. Unfortunately they are not, they are no where near the perfection of this hotel. The other hotels should use the el paso extended hotel as the model for exemplary service.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am pleased to hear that you enjoyed our pool and that our staff was friendly and accommodating. I am proud of our staff for going the extra mile to ensure each and every guest has a positive stay with us. Thank you again for... More

chicago
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2013

I was not looking forward to meeting my parents in an extended stay. I met them at one a few years ago and it was gross. This time I was pleasantly surprised. It is clean, has breakfast and an exercise room. A great value!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you so much for sharing your experience with us. I am so sorry that your past experience at one of our hotels was not a good one; however, I am glad that we were able to meet and exceed your expectations during your second stay. It is wonderful to read that you truly enjoyed your time at our hotel,... More

El Paso, Texas
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 8, 2013

Been here two weeks, room has kitchenette and is a good size. Laundry room is clean and coffee is ready in the lobby early a.m.Weekly maid service. Pet friendly but few places to let dog cruise around. A few vacant lots nearby but full of stickers. Fido will regret stepping in there. There is a city park close by to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Kat - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the location of our hotel and the amenities we offered along with the kitchens in the room. I was also glad to hear that you enjoyed our guest laundry facility and our... More

El Paso, Texas
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 17, 2013

First, let me begin by saying the price was reasonable. Less than $50/night with cable, WiFi and a kitchenette. However, like others, our closet doors didn't function so we had the doors removed. The room was dark and smelled funny. We actually bought additional lamps to brighten up the place. WiFi was spotty. Sometimes available and then with a weak... More

Was this review helpful? Yes
Leamington, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2013

I totally disagree with the previous negative reviews! I have stayed twice at this location...once last fall for two weeks and again this past week. Both of my rooms have been very clean and comfortable, and the employees are just wonderful...kind and accommodating. I thoroughly enjoyed both of my experiences...and would highly recommend this place to stay while visiting this... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Joanne - Thank you for taking the time to write a review of your stay, I'm so pleased to hear that both of your stays with us have been pleasant. It is also rewarding to hear that our staff provided you with excellent customer service, making your stay even better. The staff and I would like to thank you you... More

El Paso, Texas
1 review
1 of 5 stars Reviewed June 9, 2013

Please do not stay at this hotel. My 3 year old daughter found drug paraphernalia in the room and we did not get any discount. Also (not a big deal but... The stove fixtures are broken and the sliding closet mirror does not work. We asked for them to be fixed and they sent someone it still does not work.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me... More

Denver, Colorado
1 review
1 of 5 stars Reviewed May 22, 2013

Of all the places to stay in El Paso, this would definitely be the last option that you would choose. This 47-day stay in the hotel began when I found a large opening on the window frame, covered with packaging tape. I went the whole night with out sleep due to the cold air and traffic noise from the outside.... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - El Paso - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the opening on the window frame and housekeeping issue is truly regrettable. We are very sorry. To ensure that a situation like yours doesn't happen again, my team has fixed the window frame and conducts daily meetings with the... More

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 12, 2013

Staying at this hotel was the absolute worst experience of my life. We got in a few hours early around noon and asked if we could check in early. The man at the front desk apologized and said there was not a room ready and he took down my phone number and said he would call when the room was... More

Was this review helpful? Yes 1
vguerke, Manager at Extended Stay America - El Paso - West, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that the room wasn't quite ready at 3pm. To make sure this doesn't happen again, I am going to try to contact future reservations to insure arrival times . I am grateful for the feedback you provided so we... More

Denver, Colorado
1 review
5 of 5 stars Reviewed February 26, 2013

My stay was great the staff is friendly and go out of their way to make you feel welcome. They are good about woking with you and your needs and all around are just a great group of people. The rooms are a good size with nice kitchen use. My husband and I stayed there for 5 months and really... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

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Additional Information about Extended Stay America - El Paso - West

Address: 990 Sunland Park Drive, El Paso, TX 79922 (Formerly Studio Plus Deluxe Studios)
Phone Number:
Location: United States > Texas > El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - El Paso - West 2*
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Also Known As:
Studio Plus El Paso

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Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
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Number of rooms
20

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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