This hotel was wonderful! I don't know what the other reviews are talking about! My room was beautiful, well kept, secure and with adequate A/C. There was no space underneath my door, and other doors I looked at had no spaces underneath them. Service throughout the hotel and property was excellent and all employees I met were nice, receptive and... more

I've found it difficult to find a hotel that I wanted to return to in El Paso. Tried the Holiday Inn, Hawthorne Suites, Wyndham, and as I write this, I am at the Chase Suites. Of the four stated, this is the best, and offers government travelers per diem rates. Yes, the hotel is old, the AC is noisy, the... more

This hotel was highly recommended by others but, it has obviously been a while since they stayed at this hotel. The staff itself was great and very friendly. They were very corteous and ready to assist us with our conference. The main lobby is real nice and the breakfast and manager's reception are both great. However, the carpets in the... more

Before considering using this hotel I checked with the internet to get the hotel reviews. I chose this hotel because I stayed in the Utah Chase Suites. What you see in the hotel web page is not what you will see went you get there. It seems that the hotel pictures were taken long time ago when the place was... more

This was definitely one of the best hotels I have stayed in !!! The 2-story suite was excellent, clean and very comfortable & accommodating, perfect location and the staff was absolutely wonderfull!. I would recommend this hotel @ 5-stars!!!! I wish there were more of these in other cities. more

When we arrived to check in at this property, we were told they were overbooked for the night and they were moving us for the first night of our stay to a comparable property, which turned out to be a standard room at the Comfort Inn. I questioned why they thought a standard room at the Comfort Inn was comparable... more

We decided to take a trip to El Paso to have a family outing and take our kids to the zoo and to Western Playland. I had found this really nice hotel on here and thought it would be perfect for my family that way the kids (ages 2 and 5) wouldn't feel confined being in a normal hotel room.... more

The staff at Chase Suites - El Paso, Texas were unbelievably helpful. As a business traveler, I have certain expectations of service that the staff exceeded. Upon discovering that the room I was originally assigned was not the one I had requested, the staff effortlessly changed our room to the original request. Other hotel staff would have made me feel... more

I had a wonderful time at the Chase Suites in El Paso, TX. I have been traveling frequently as of recent, and experienced the best customer service I have ever seen at your El Paso location. It wasn’t the work of one particular person, it was the combination of everyone. The front desk associates greeted me friendly and called me... more