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Extended Stay America - Little Rock - Financial Centre Parkway

2.0 of 5
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600 Hardin Rd, Little Rock, AR 72211
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Extended Stay America - Little Rock - Financial Centre Parkway
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41 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (8)
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Atlanta, Georgia
1 review
1 of 5 stars Reviewed May 18, 2015

Do not stay here!!! What a dump!! This is our 2nd bad experience with Extended Stay and it will be our last!! Listed as a non-smoking room, but the room reeked of smoke, rusted fridge and broken table

Was this review helpful? Yes
Lawton, Oklahoma
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed October 28, 2014

This place was kind of a dump. Damage to the walls. One of the fronts of the dresser drawer was hanging on. The leather on the armchair was peeling. The desk chair needs to be recovered. The room really gave off the impression that the owners really don't give a crap. I was expecting much better given the place's location... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - Financial Centre Parkway, responded to this review

Thank you for your recent review of your stay. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are working to make improvements to our rooms so that we can improve our guests' experience. Thank you very much for providing us with your feedback.... More 

Travelers are raving about these Little Rock hotels

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed October 26, 2014 via mobile

Let's start out by saying I hate reading reviews sometimes because people complain about the smallest things. That's not what's happening here. The service was so bad. The guy at the front desk was so rude and obviously didn't want to be there. The first thing he yelled when I finally got his attention was, "You got a reservation!?". More... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - Financial Centre Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize to hear about the poor service you received from our staff. Your comments were reviewed by the staff, and we will use this as a training tool to make sure your experience is not repeated. As well, I am so sorry to read that... More 

1 review
2 of 5 stars Reviewed September 14, 2014

Our room was very dirty and very worn! Walls, counter tops, & furniture were all scuffed, damaged and filthy. Only reason I didn't demand another room was because I had had a very long day on the road and I was only staying for one night! I unfortunately can only stay at extended stays because they accept my German Shepherd!... More 

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Bloomington, MN
Level Contributor
12 reviews
3 hotel reviews
1 of 5 stars Reviewed August 31, 2014

Single female, traveling for business- had to go to nearby retailer and purchase screw in locks for windows and door stop to wedge under the door to keep it closed tight. NO security lock on the door. When I went to the front desk they explained that I had the nicest room available. I am booked for 70 nights. The... More 

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Joplin MO, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 24, 2014

I don't need much. Clean, quiet and comfortable is all I ask. I booked through the booking tool we use at work and it does not give much in the way of reviews. I had choices at the same price point but chose to book Extended Stay because I had stayed at other locations in other cities and have had... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Little Rock - Financial Centre Parkway, responded to this review

Thank you for your recent review of your stay. I regret to read of the noise disturbances you experienced from other guests during your stay with us. As well, I do apologize that your room did not have a phone and that there were cleanliness issues with your bedspread. In response to your feedback, we will be asking guests to... More 

Monterey, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 21, 2014

This was the most vile and disgusting hotel I have ever stayed at. I took pictures (and posted just a few) of the filth it was so gross. Dirty from ceiling to floor. The ceilings had dirt and old filthy cobwebs, the walls had smear marks and chunks of dirt, someone used a sharpie to color in a tear on... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Little Rock - Financial Centre Parkway, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed to read of the cleanliness issues in the rooms you were given. Please accept my apology. I discussed your comments with the team, and we will be reviewing our cleanliness standards and procedures to ensure that your experience is not repeated. As well, my... More 

1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 18, 2014 via mobile

This was the absolute worst place I have ever stayed. I have stayed at hostels that were cleaner and more comfortable. I don't usually complain, but the condition of this hotel is atrocious. The room I was given initially before I changed rooms (a first for me) was disgusting. I opened the door, first thing I noticed was a terrible... More 

Was this review helpful? Yes 8
Manager_11525, General Manager at Extended Stay America - Little Rock - Financial Centre Parkway, responded to this review

I appreciate you bringing your experience to our attention. The experience you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is currently deep cleaning all of our rooms. The team and I appreciate your comments, as it will only help us to improve. Please do not hesitate to contact me... More 

Key West, Florida
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 10, 2014

I always want to give the staff credit when they deserve it. They are doing the best they can. That said, what a nightmare. I seriously think there are 20 people in the room next to us. The noise level is unreal. Slamming doors 24/7. It's really dirty. The bed is clean though. So I'm wearing shoes and carrying on.... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Little Rock - Financial Centre Parkway, responded to this review

Thank you for your recent review of your stay. Your comments in regards to our team are much appreciated; yet, I was disheartened to read about your experience. I have discussed your comments with the team and we are creating an action plan to increase our guest satisfaction Thank you for sharing your experience with us. To discuss further, or... More 

Little Rock, Arkansas
1 review
4 of 5 stars Reviewed June 26, 2014

I decided to take the time to write the review at the general managers urging. We came to Arkansas looking to buy a new home. Do to unforeseen medical issues stemming from my wife who is a disabled vet, we are ending up staying much longer than expected. From the very fist week a booking mistake happened stemming from the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - Financial Centre Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I am so thrilled to know that your experience with us has been great. The staff and I would like to thank you again for posting your review. We look forward to continuing to service your needs! More 

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