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All 57 Little Rock hotels

Extended Stay America - Little Rock - West Little Rock

2.0 of 5 Hotel   |   10800 Kanis Road, Little Rock, AR 72211 (Formerly Studio Plus Deluxe Studios - Little Rock - West)
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Extended Stay America - Little Rock - West Little Rock
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Ranked #52 of 57 Hotels in Little Rock
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43 reviews from our community

Traveler rating
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    8
    7
    25
See reviews for
13
6
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12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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Russellville, Arkansas
1 review
3 of 5 stars Reviewed 1 week ago

good place to stay for the price, full kitchen was nice, the place is old but its still good for the price. the rooms smelled musky but were clean. you might want to bring a can of Lysol with you. the carpets were very stained. the couch smelled like grease or motor oil. there was black hairs in the tub... More

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Dallas, Texas
1 review
1 of 5 stars Reviewed 1 week ago

Bugs in the bed twice in one night, smelled horrible, roach on wall, carpets we were afraid to walk on, pee on toilet and floor, couch nasty, splatters all over ceilings of ??? Could not tell you! HEALTH DEPARTMENT ALERT! Who checks and does inspections on these places. Ive stayed in cheap motels but this one by far is the... More

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Joplin, Montana
1 review
1 of 5 stars Reviewed August 15, 2014

This place is a dump, it is for the drug users more than it is for business people or vacationers. The furniture inside the rooms is broken down, stained and smells. They are worried about the exterior now, a new hotel opened next door. The only thing this place has going for it is a kitchen, nasty ovens, cookware is... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Little Rock - West Little Rock, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear the inconvenience of your stay. To ensure that a situation like yours doesn't happen again, my team will be retrained. We continually work to improve our hotel, so... More

Weiden, Bayern, Germany
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed August 7, 2014

FILTHY room! Nasty carpet, quarter sized clump of hair, food/dirt particles on carpet. Housekeeper (Jaqueline) either did not vacuum or it needs emptied, or repaired. Seriously moldy shower curtain, holes in wall, bathroom vanity door hanging down, freezer had hair & food smears in it.BEDDING!! We asked for bedding for sofa sleeper & were given a sheet but told there... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - West Little Rock, responded to this review

Shawn - We appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will retrain our housekeeping staff to ensure your experience is not repeated. Thanks to your feedback,... More

Little Rock, Arkansas
1 review
4 of 5 stars Reviewed July 31, 2014

I have been staying in this hotel for about 16 months. Last year, it was very rough for them because they did not have a standby maintenance guy on ground. The rooms have one thing or the other lacking that I was moving from one room to another. I did stay that time because the staff were so kind and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - West Little Rock, responded to this review

We read your review, and would like to thank you for writing such encouraging comments about the improvement of our hotel. Please accept our apologies that you experienced difficulties during the beginning of your stay; however, we are excited to know that we have improved the quality of your stay each day. We would like to thank you again for... More

Top Contributor
59 reviews 59 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 10, 2014 via mobile

Stayed here years ago on a business trip and it was very nice so when a relative was in a nearby hospital and I was exhausted from driving back and forth I decided to stay here. BIG disappointment. I should have taken time to read reviews. Everything stinks. Bad smoke smell when you walk in the lobby door and in... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - West Little Rock, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. We met with our staff, and we will be inspecting our rooms before our guest's arrival to ensure your experience is not repeated. Thank you for sharing your experience with... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 7, 2014

I was so disappointed in the cleanliness of the rooms. I even switched rooms and looked at 3 more rooms but none of them were good. It was also supposed to be a non-smoking room - everyone of them smelled like old smoke and had burn marks on the counters. The furniture was horribly stained to the point that I... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Little Rock - West Little Rock, responded to this review

Lynn - Thank you for telling us about your experience. We are very disappointed to hear about the condition of your room. We will inspect all areas of our rooms to make sure they meet our standards. We will also work with our housekeeping staff to ensure our rooms smell fresh at all times. Thank you again for bringing this... More

Little Rock, Arkansas
1 review
1 of 5 stars Reviewed June 27, 2014

I travel for work which requires me to stay in hotels for weeks at at time. The ONLY positive aspect about my stay was the excellent customer service I received from Latoya (I hope I spelled her name right) and her supervisor, Kristen! They truly went above and beyond but it wasn't their fault the place was a DUMP! The... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - West Little Rock, responded to this review

Thank you for telling us about your experience. We appreciate your kind words about our staff; however, we are disappointed to hear that our hotel did not meet your expectations. We will work with our staff to continuously improve our hotel and our guest's experience. Thank you again for bringing this to our attention. We do hope you will choose... More

Owensboro, Kentucky
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 7, 2014

This was the cheapest hotel in the area I could find online. Got a single nonsmoking room, which was very big, with couch and galley style kitchen. The room was pretty dingy, as in lost of dirt on the baseboards, marks on walls and stains on ceilings. Overall just looked very old. Couch was disgusting looking and chairs, etc looked... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - West Little Rock, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our customer service; however, we apologize that your air conditioner was loud and that you were not pleased with the overall condition and cleanliness of your room. I will be meeting with our housekeeping and maintenance staffs to ensure these issues... More

California, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 30, 2014

I checked out early. Great customer service and its not there fault the hotel not what I thought it would be. Its ok if you stay for 30 days so you can get the savings but not really worth it if your staying a couple days

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Little Rock - West Little Rock, responded to this review

The feedback provided in your review is much appreciated. We appreciate the kind comments about our customer service; however, we apologize that hotel did not meet your expectations. I am currently repainting all public areas to ensure that your disappointment does not happen again in the future. Your feedback is very important to us, so thank you for sharing. I... More

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Additional Information about Extended Stay America - Little Rock - West Little Rock

Address: 10800 Kanis Road, Little Rock, AR 72211 (Formerly Studio Plus Deluxe Studios - Little Rock - West)
Phone Number:
Location: United States > Arkansas > Little Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Little Rock - West Little Rock 2*
Number of rooms: 84
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