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All 59 Little Rock hotels

Holiday Inn Express Little Rock Airport

2.5 of 5 Hotel   |   3121 Bankhead Dr., I-440 At the Airport Exit, Exit #3, Little Rock, AR 72206
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Ranked #31 of 59 Hotels in Little Rock
A recent review
3 of 5 stars reviewed 3 weeks ago
DrewandJen Camden, Arkansas
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97 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

The shuttle service and the rooms where as to be expected. However, the night staff could use some manners, do not expect a warm greeting. The service was horrible. On arrival to the hotel (4:00am) we was rudely greeted by the lady sitting out front smoking, which ended up being the lady behind the desk. She was trying to be... More

Was this review helpful? Yes
Darryl G, General Manager at Holiday Inn Express Little Rock Airport, responded to this review

Thank you for your feedback. We are so pleased that the shuttle was up to your expectations, it is an important part of our service. Please allow me to apologize for the attitude of the desk clerk at your check in. We have addressed that issue and I assure you that your next experience with us will be as it... More

Camden, Arkansas
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I wanted a hotel close to the airport, and we have stayed in many Holiday inn express and suites,but this on was a didisappointment. The staff was nice and helpful and the breakfast was good as always, but the beds felt like laying on plywood and the rooms overall felt old. I would recommend this hotel if... More

Was this review helpful? Yes
jewelljane, General Manager at Holiday Inn Express Little Rock Airport, responded to this review

Thank you for letting us know your concerns. I am glad that our breakfast was good and that the staff members were nice. We are on the first stages of planning a renovation. Hopefully you will give us a chance to serve you again when you are in our area, and you will see the beautiful changes we are about... More

Batesville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Online scheduling was easy ! Check-in was below average. Staff was too brief, seemed to care less about service. The room was below average for price. Needed renovation. It was clean, but old & worn. AC did not cool well even when turned as low as possible. The mattress was comfortable. The room did not smell fresh. The bathroom was... More

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jewelljane, General Manager at Holiday Inn Express Little Rock Airport, responded to this review

Our free shuttle is a wonderful amenity for guests needing to get to the airport quickly. Thank you for giving them such nice feedback. I apologize for the inconvenience of the air conditioning in that area. We are in the beginning stages of planning our renovation and those items will certainly be addressed. We hope you will give us another... More

Rogers, Arkansas
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

Although the rooms are clean, this older hotel needs to upgrade their beds. Mattresses are lumpy and pillows (even the ones labeled "firm" ) are worn out. The wifi connection is horrible! However, great people at the front desk. Breakfast room is spotless and who wouldn't love those cinnamon rolls? Right across the highway from the airport, but you never... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Little Rock Airport, responded to this review

Dear Sandy B, Thank you very much for sharing your experience with us. We are pleased to note that you found our rooms to be clean and glad that you liked our staff. On the other hand, I sincerely apologize for the inconvenience you had with the quality of our beds and WiFi service. Nevertheless, it was real pleasure to... More

Pennsylvania
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 22, 2014

We recently visited for AAU basketball tournament and we couldn't be more pleased with our stay. Conveniently located to everything and only 2 minutes from the airport. Rooms were clean, breakfast was delicious and offered variety, and Teresa, Jacob, Darlene and the rest of the staff were always pleasant and helpful. Boston's (up the hill at the Holiday Inn) was... More

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jewelljane, Director of Sales at Holiday Inn Express Little Rock Airport, responded to this review

Thank YOU for such an awesome review! 5 Stars! WOW. We look forward to having you stay with us again whenever you are in our area. More

Banks, Arkansas
Contributor
16 reviews 16 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

Great room, front desk provided wonderful service, room close to front. Wish breakfast could served at 5 or 5:30 for those having very early flights. Parked car & took shuttle to airport. Very courteous drivers

Was this review helpful? Yes
jewelljane, Director of Sales at Holiday Inn Express Little Rock Airport, responded to this review

Thank you for giving us some great pointers. We do need to look into some kind of a "Grab and Go" breakfast for our early flight customers. We also would like to thank you for your kind comments, and look forward to serving you again. More

Muskogee, Oklahoma
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 11, 2014

stayed here for two nights, wonderful, clean, staff very friendly. has a beautiful well kept inside pool. will diffently stay here again. Had my two granddaughters with me. the breakfast staff went above and beyond to assure they were pleased!

Was this review helpful? Yes
jewelljane, Director of Sales at Holiday Inn Express Little Rock Airport, responded to this review

Your review was much appreciated! Thank you for the kind words and feedback. More

Chattanooga, Tennessee
Top Contributor
62 reviews 62 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 7, 2014

This is a nice hotel, located just off the interstate, very close to downtown. We had interstate facing room/window, but it was very soundproof. We were not able to enjoy the indoor pool because there were two different youth sports teams staying at the hotel the same night. That made it too crowded. The pool is also in the middle... More

Was this review helpful? Yes
jewelljane, Director of Sales at Holiday Inn Express Little Rock Airport, responded to this review

Your review was very helpful for us, and we thank you so much for your feedback. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 28, 2014

Won't stay here again. Got a 2nd floor room the furthest away from the front desk. A/C didn't kick on until 2am. Then shuttle was late and full when it did arrive. Disappointed. Has to drive to airport and pay extra for parking. Next time we will stay at home and get up early.

Was this review helpful? Yes
jewelljane, Director of Sales at Holiday Inn Express Little Rock Airport, responded to this review

When we read your comments in our morning meeting you could have heard a pin drop. We were so shocked and hope you will accept our sincere apology. Please give us a chance to show you how well we can treat a guest. Thank you for bringing this to our attention. More

Stanley, North Carolina, United States
Top Contributor
101 reviews 101 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 18, 2014 via mobile

This was a typical HI...predictable, clean, nice workout facility. Bedding was average. The breakfast was okay, nothing remarkable. However, the staff was great! Everyone from the front desk to the breakfast staff...all very friendly, helpful, really terrific.

Was this review helpful? Yes
jewelljane, Director of Sales at Holiday Inn Express Little Rock Airport, responded to this review

We read your comments the week that you sent them, but did not let you know how much we appreciated your feedback. I apologize. We want everyone that takes the time to give us a review to know that we use their comments to make our hotel the best that we can be. Thank you so much for your review. More

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Additional Information about Holiday Inn Express Little Rock Airport

Address: 3121 Bankhead Dr., I-440 At the Airport Exit, Exit #3, Little Rock, AR 72206
Phone Number:
Location: United States > Arkansas > Little Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Little Rock Airport 2.5*
Number of rooms: 190
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Also Known As:
Holiday Inn Express Little Rock Airport Hotel Little Rock
Holiday Inn Little Rock
Little Rock Holiday Inn

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