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Courtyard Little Rock West

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10900 Financial Centre Park, Little Rock, AR 72211
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Courtyard Little Rock West
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Courtyard Little Rock West
Courtyard Little Rock West
Courtyard Little Rock West
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64 reviews from our community

Traveler rating
    20
    13
    16
    10
    5
See reviews for
21
5
8
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Little Rock, Arkansas
1 review
2 of 5 stars Reviewed 2 weeks ago

My only gripe is housekeeping!!! One of the housekeepers tried to enter my room without knocking or stating who she was. Luckily my husband locked the door behind us after we entered the room. When we heard the person trying to force entry, my husband ran to the door and looked through the peep hole. The housekeeper finally said "housekeeping"... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review and nice comment about our beds and lobby. They were both updated during our last renovation. I understand how the "uninvited" made your stay less than perfect. I apologize for the actions of the housekeeper and will take steps to prevent this from happening in the future. I hope you will stay with us again.... More 

Leawood, Kansas
Contributor
17 reviews 17 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I was wishing I had booked the nice new Holiday Inn Express next door. This like many is older but appears to have had full remodel. Nice lobby area. Rooms nice. A little more "budget in appearance than I would have thought for $133/night in LR. Difficult access and parking is all along the side with none in front so... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review. I am happy you found the lobby and rooms nice. I apologize for the difficult access and lack of service personnel to help you with your luggage. We will work to improve our service. Sincerely, Vivian Scales General Manager More 

Cincinnati, Ohio
Top Contributor
143 reviews 143 reviews
68 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed January 20, 2015

This is a normal Courtyard by Marriott. It is an older style with an enclosed courtyard so some of the rooms are very far from the lobby. It is showing its age by some of the wear on items that don't get address during revamps like the sliding glass doors, AC units, and bathrooms. It was acceptable, but it should... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review and your kind words about our top notch staff! I understand your comments about the sliding glass doors,AC units and bathrooms. We have begun replacing the doors and have completed one floor. We will continue to make improvements until those items have been addressed also. I hope you stay with us again soon. Sincerely, Vivian... More 

Sugar Land, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 of 5 stars Reviewed December 18, 2014

The lobby has been updated but the rooms have not. I found the walls thin and the rooms dated. My air conditioner would not cool to the temp I desired even though I dialed it down several times. I will try again once this property has been updated. I checked out a day early and moved to another Marriott property... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, Manager at Courtyard Little Rock West, responded to this review

Thank you for your feedback. I am happy to hear that you found our staff to be friendly and helpful. However I am disappointed to hear that the rest of your stay was not as pleasant. We had our rooms re-done at the end of 2012, so we will be looking to renovate them in the near future. I truly... More 

Orlando, Florida
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 2, 2014

Our stay at the Marriott in Little Rock Arkansas was for the most part uneventful. The rooms are very cozy and the beds very comfortable! And, I was very impressed with how quiet the rooms are. Never heard a peep out of either side of us over the two day stay. The service in the bistro was not up to... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your nice review. I am glad you thought the room was cozy and the beds were very comfortable. I apologize the Bistro did not meet your standards. We will work to improve our service. I hope you will stay with us again soon. Sincerely, Vivian Scales General Manager More 

Oklahoma City, Oklahoma
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 2, 2014

Clean Room but dated and ready for an upgrade like the other Courtyard's seem to be doing. Lots of maintenance issues during stay....Elevator went out, light bulbs in room from two wall fixtures needed to be replaced. Construction in area seems to be a long term project per Little Rock residents so it's a bit of a headache to get... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review. I am happy you found the staff nice and willing to help. I apologize for the issues you experienced during your stay. We will work to improve in the areas you have shared with us. Thank you for being a valued Silver Elite Member, Sincerely, Vivian Scales General Manager More 

Pittsburgh, PA
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2014

My family and I stayed there Nov 1st through Nov 4th to visit family. We had some issues: For example, I went to take a shower Sunday morning to find out that there was no shampoo. My son went down to the front desk and asked for some. He returned with conditioner and not shampoo. He then went down again... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review. i understand how the the issues you experienced were frustrating for you. I apologize for your less than perfect stay at our hotel. We are taking steps to prevent these issues from occurring in the future. Sincerely, Vivian Scales General Manager More 

Nashville, Tennessee
Top Contributor
51 reviews 51 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 31, 2014

Reflective of what we've come to expect at Courtyards - clean with decent beds linens and towels. The lobby and common spaces are reflective of the new style Courtyards have moved to the last several years and are in decent condition. The staff was attentive an helpful.

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, Manager at Courtyard Little Rock West, responded to this review

Thank you for your review and feedback. I am delighted to know you found our staff to be helpful and attentive. They are the best! We hope to see you in the near future. More 

Southaven, MS
Top Contributor
51 reviews 51 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 28, 2014

My husband and I stayed here September 19, 2014. I have booked for $45 on Priceline so was a little concerned about the stay, but knew it was a quick night's stay. I agree with what everyone has said about construction - be cautious when looking for the entrance. There is a very small metal sign that tells you this... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review. I am glad you found the small entrance sign helpful. We will be replacing it with a larger permanent sign in a few weeks. I hope to see you again in the near future. Sincerely, Vivian Scales General Manager More 

Tennessee
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 28, 2014

The price was right but the room was below Courtyard standards. The lobby appears to have been renovated in the last year or two; however, my room was very tired and dated. The hotel is not that easy to enter and exit from the highway due to major construction on the nearby intersection. The fitness room was also poorly appointed... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review. I am happy you thought the price was right. We did complete a renovation of our lobby and guest rooms recently. The construction on our street should be complete in a few months. We have added some new exercise equipment and plan to do additional upgrades in the next year. I hope you will give... More 

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