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Courtyard Little Rock West

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10900 Financial Centre Park, Little Rock, AR 72211
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Courtyard Little Rock West
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Courtyard Little Rock West
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71 reviews from our community

Traveler rating
    25
    14
    17
    10
    5
See reviews for
24
7
8
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Quebec City, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I travel a bit for work and I like to stay at Courtyard Marriott properties: free Internet, Starbucks, pastry in the lobby for after hours, free parking. This place had it all and it was great. Service was a little formal but great. When back in Little Rock, I'll go back there for sure.

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for the great review and for choosing to stay our hotel. We look forward to serving you again when your travels bring you back to Little Rock. Sincerely, Vivian Scales General Manager More 

Peachtree City, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Courtyards are very consistent and this is no exception. I stay here often because the staff is always courteous and helpful. Even more so than you would normally expect. This is the place I always stay in Little Rock.

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your "awesome" review! It is music to my ears to hear we are the place you always stay in Little Rock! It is a pleasure serving you and we look forward to seeing you soon. Sincerely, Vivian Scales General Manager More 

Huntsville, Alabama
Contributor
18 reviews 18 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at this property May 15 for an in-town wedding. Check in was very smooth and we were put in rooms somewhat close together. As earlier reviews mentioned, the lobby has been updated as have the rooms. The bathroom were old-style with low-sided tubs. My room was near an elevator that beeped loudly every time the elevator was used. Get... More 

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CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review. I am glad your check in was smooth and you thought we were "great for an overnight". I understand how the beep from the elevator made your stay less than perfect. I apologize for the noise you experienced. We have many rooms further down the hall and we would be happy to place you in... More 

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

. Front desk: Phillip and Brandon. These two young guys were great – they were friendly, knowledgeable, courteous, and very customer service oriented. They recommended several restaurants in the nearby area and provided my wife and I was very clear and easy to follow directions on driving to the restaurant and how to get back to the hotel after dinner.... More 

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CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review and the great feedback on Phillip and Brandon. I am happy to hear they took great care of you and your wife and that our hotel met all of your needs. Please come back and stay with us again soon. Sincerely, Vivian Scales General Manager More 

Germantown, Tennessee
Top Contributor
167 reviews 167 reviews
27 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I drove over to Little Rock from Memphis so that we could attend the semifinals of the SEC Women's Basketball Tournament on Saturday, 7 Mar 2015. We were able to check into the hotel in the early afternoon; we were impressed by the efficiency and helpfulness of the front desk staff. Our room was very nice. The... More 

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CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your nice review. I am happy you liked the layout of our hotel and enjoyed wonderful service while our guest. It was a pleasure serving you during your stay in Little Rock. I hope your travels bring you back to see us again soon. Sincrely, Vivian Scales General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Updated lobby & Bistro area. Bldg & rooms a little older but clean & very well kept. If we were only reviewing the facility than I would rate a 4 because of the older rooms. However, I am rating a 5 because of the staff. April was a blessing in accommodating an early check-in request when we got there. She... More 

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CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for the review and for rating us A++! I am glad you like the updated Bistro and Lobby. Bistro,lobby and our guestrooms were recently updated. You said April was a blessing. I am happy she took such good care of you. I will share your kind words with her and thank her for making your stay perfect! I... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2015

My father was in a car accident on his way from CLE to AUS. The only major medical facility nearby was UASM, which is where he was taken. I drove down from CLE to be with him and needed a place stay while visiting him, as well as a place for him to stay for a day once he was... More 

Was this review helpful? Yes 1
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for the great review. I hope your father is doing well. I am happy you were "highly impressed with the staff". We are so glad Amber is on our team and took such good care of you during this traumatic time. I will share your comments with her and thank her for a job well done. We look... More 

Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 15, 2015

My only gripe is housekeeping!!! One of the housekeepers tried to enter my room without knocking or stating who she was. Luckily my husband locked the door behind us after we entered the room. When we heard the person trying to force entry, my husband ran to the door and looked through the peep hole. The housekeeper finally said "housekeeping"... More 

Was this review helpful? Yes 1
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review and nice comment about our beds and lobby. They were both updated during our last renovation. I understand how the "uninvited" made your stay less than perfect. I apologize for the actions of the housekeeper and will take steps to prevent this from happening in the future. I hope you will stay with us again.... More 

Leawood, Kansas
Contributor
17 reviews 17 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 24, 2015 via mobile

I was wishing I had booked the nice new Holiday Inn Express next door. This like many is older but appears to have had full remodel. Nice lobby area. Rooms nice. A little more "budget in appearance than I would have thought for $133/night in LR. Difficult access and parking is all along the side with none in front so... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review. I am happy you found the lobby and rooms nice. I apologize for the difficult access and lack of service personnel to help you with your luggage. We will work to improve our service. Sincerely, Vivian Scales General Manager More 

Cincinnati, Ohio
Top Contributor
150 reviews 150 reviews
69 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed January 20, 2015

This is a normal Courtyard by Marriott. It is an older style with an enclosed courtyard so some of the rooms are very far from the lobby. It is showing its age by some of the wear on items that don't get address during revamps like the sliding glass doors, AC units, and bathrooms. It was acceptable, but it should... More 

Was this review helpful? Yes
CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock West, responded to this review

Thank you for your review and your kind words about our top notch staff! I understand your comments about the sliding glass doors,AC units and bathrooms. We have begun replacing the doors and have completed one floor. We will continue to make improvements until those items have been addressed also. I hope you stay with us again soon. Sincerely, Vivian... More 

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