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BEST WESTERN PREMIER The Burgundy Hotel

Certificate of Excellence
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1501 Merrill Drive, Little Rock, AR 72211
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BEST WESTERN PREMIER The Burgundy Hotel
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BEST WESTERN PREMIER The Burgundy Hotel
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487 reviews from our community

Traveler rating
    348
    93
    20
    22
    4
See reviews for
151
105
27
144
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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    (487)
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    (129)
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Batesville, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We've stayed in this hotel many times and find it convenient, quiet and easy to use. We like the friendly staff and breakfast service. The location in west Little Rock is handy to the interstate and near good businesses and restaurants. The Table 28 Restaurant in the hotel is excellent, also.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Huntsville, Alabama
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our experience on several visits to Little Rock (both staying at Best Western Governors Suites and when it was renamed Best Western Premier The Burgundy) was top-notch. We appreciated the friendly, helpful staff and the well supplied accommodations. The breakfast was delicious; however, because we are seniors and have to watch our spending, we felt the prices were a little... More 

Was this review helpful? Yes 3
leader010, General Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear mandbbolton, Thank you for your review of your recent stay at The Burgundy Hotel. We're thrilled that you're a repeat guest and love our new, renovated look as much as we do. We hope to see you again soon. Sincerely, Robyn Macon General Manager, The Burgundy Hotel More 

Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

First, I have to say Brenda is wonderful! She works in the breakfast area and really makes you feel at home. I have stayed in this hotel several times for business and never felt out of place. This last time, I brought my hubby and kids with me. I felt like the management looked down on us and didn't really... More 

Was this review helpful? Yes
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear Sarah H. The Best Western Premier The Burgundy Hotel is deeply moved by your perception of our property . We pride ourselves on making everyone feel welcomed and comfortable during their stay. This shows in massive percentage of our guest responses. We apologize if we have fallen short with you and your family. We hope that you would give... More 

McLeod, United States
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I am a Diamond member of Best Western and have stayed all over the US. This was the FIRST Best Western that I have ever stayed at that did NOT provide at least a cold breakfast. All this one has is a high priced restaurant..... Next it is a "Premier" but the bed was like a motel 6. It was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear John S. We appreciate you taking the time to share your perception of our property. We are also pleased that we got the opportunity to clear up some misconceptions that you had during your stay. We are also pleased you are willing to bring your business back to us. We look forward to working with you and your company.... More 

BRANSON, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a great place to stay to experience the charm of a "New Orleans" stay in Arkansas. Comfortable, quaint, clean, quiet and convenient. A great change of pace for business travelers or anyone wanting something a little different.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
leader010, General Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear Jackie S., Thank you for your review of The Burgundy Hotel. We're pleased to know that you found our accommodations comfortable and convenient to your activities while in Little Rock. Please come back and see us again soon. Sincerely, Robyn Macon General Manager, The Burgundy Hotel More 

Fayetteville, Arkansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Brenda, who works in the breakfast cafe was extraordinarily helpful. Pleasant and efficient and went out of her way to make us feel welcome. The rooms are spacious and well appointed. And for the quality the price is very reasonable.

Was this review helpful? Yes 1
leader010, General Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear Ted F., Thank you for your review of your recent stay at The Burgundy Hotel. I'm happy that you found your suite spacious and well-appointed and that Brenda took great care of you while you were with us. We hope to see you again soon. Sincerely, Robyn Macon General Manager, The Burgundy Hotel More 

Anchorage, Alaska
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second stay at this hotel in Little Rock. I booked it because I enjoyed my first visit so much. The staff is really what makes this hotel great. Brenda is always warm and welcoming with breakfast and the staff in Table 28 were awesome no matter who provided service. It was great to sit by the pool... More 

Was this review helpful? Yes 2
leader010, General Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear Jodi K., Thank you for your review of you recent stay at The Burgundy Hotel. We appreciate hearing that you found our staff helpful and accommodating. Brenda is truly a ray of sunshine every morning for our breakfast guests so I'm happy to know that she made your stay that much better. We look forward to seeing you again... More 

Minneapolis, Minnesota
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The newly renovated Burgundy Best Western is unbelievable! Like a fabulous resort or country club with every detail attended to for your comfort & convenience. It is quite modern, but tastefully done - very upscale & beautiful to make guests feel pampered. The bar with great offerings for both food & drink for happy hour and dinner was terrific. It... More 

Was this review helpful? Yes 3
leader010, General Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear FormerCA-MNtraveler, Thank you for your review of your recent stay at The Burgundy Hotel. We're always thrilled to read glowing reviews such as yours! I'm happy to know our bartender and everyone at Table 28 made your dining experience a memorable one and that your stay in the hotel was pleasurable. We look forward to seeing you again soon.... More 

Cherry Valley, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stay here every time I attend meetings in Little Rock and I am always pleased with my stay. Rooms are VERY Roomy with sectionals and 2 tvs in all rooms. They are always very clean and with recent updates are one of the nicer places I stay. My only complaint at all with the new renovations/changes is that breakfast... More 

Was this review helpful? Yes 1
leader010, General Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear Hope C., Thank you for your review of The Burgundy Hotel. I'm happy to hear that every time you stay with us you have a great experience. We appreciate your repeat business, and look forward to seeing you again soon. Sincerely, Robyn Macon General Manager, The Burgundy Hotel More 

New Orleans, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The personnel were great, the property not so much. The modern trendy decor looked nice, but the actual experience was horrible. Much of it looked hot glued together with Christmas lights being exterior adornment. This may be specific to circumstances, but we always get a suite since with small children it lets you setup cribs in the bedroom and still... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
leader010, Manager at BEST WESTERN PREMIER The Burgundy Hotel, responded to this review

Dear Shawn D. We appreciate your comments concerning our property. We strive at every opportunity to be our very best ,but your correct that the curtains in your suite needed readjusting. Our staff takes matters such as this very serious and given the opportunity during your stay this quick fix would have been handled . We appreciate your business and... More 

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