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Crowne Plaza Little Rock

3.5 of 5 201 South Shackelford Road, Little Rock, AR 72211
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Certificate of Excellence 2014
Crowne Plaza Little Rock
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Crowne Plaza Little Rock
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276 reviews from our community

Traveler rating
    139
    80
    34
    8
    15
See reviews for
67
38
15
110
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Top Contributor
139 reviews 139 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed this hotel. It was quaint and pleasant. Inside it was a Starbucks, which is really easily accessible and convenient. I had a nice time at this hotel and I would recommend it to anyone staying in the area.

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

First of all I made my reservation about 4 or 5 days prior to arriving 2/14/15 @ 3pm. And even called the day before to be sure my room would be up to my expectations since i had visited the hotel on 2/10 with co workers for a meeting. At which time a couple of them whom had already rented... More 

Was this review helpful? Yes 3
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thank you for taking time to tell us about your stay. Please accept my apology for the inconveniences you experienced. We greatly appreciate the feedback from our valued customers. Each of your concerns were promptly brought to the attention of management, throughly investigated and addressed as neccessary. It is especially dissapointing to hear that you were that our VIP floor... More 

Bartlett, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was neat and clean. I expected better amenities from a Crowne Plaza. Very ordinary more on plane with Hampton or Courtyards. From this view it was somewhat overpriced. no overall complaints just not what I anticipate at this price range

Was this review helpful? Yes 2
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thank you for the review. We always appreciate candid comments from our valued customers. I am sorry to hear that we did not meet all of your expectations. We appreciate your honest feedback. More 

Fayetteville, Arkansas
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff at the Crowne Plaza is always professional and accommodating. They recognize me, just after a few visits, and always go out of their way to make sure I am comfortable. The hotel is always spotless and the meeting rooms very functional. Definitely my hotel of choice in the City of Little Rock!

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thanks for the great review Gina! Those 5 stars mean a lot! I am so glad that you enjoy staying with us! It is a pleasure getting to know our guests. We love our customers and we want you to feel that warm welcome every time you come through the door! We are looking forward to seeing you again soon!!! More 

Aldergrove, United Kingdom
Top Contributor
150 reviews 150 reviews
34 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for a couple of nights as we were attending a concert in town. We stay in a number of IHG hotels throughout the year and as such are high up in their rewards scheme. Our room on entering seemed very nice and spacious as expected. We were staying here with our 2 children so the added space... More 

Was this review helpful? Yes 1
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thank you for taking time to tell us about your stay. We value feedback from our guests! We are always looking for ways to keep improving. Your candid comments, both negative and positive are appreciated. I hope that you will have occasion to stay with us again soon we may have the opportunity to provide you with the quality experience... More 

Lithonia, Georgia
Top Contributor
87 reviews 87 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 17, 2015

This is a really nice property! Everyone on staff was so very friendly and kind. Breakfast was delicious and the beds were very comfortable. We checked in and Dennis was so very nice. When we left the following morning, Crystal asked how was our stay and encouraged us to have a safe trip as we continued our travels!

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Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

5 stars! Thank you so much! We love hearing from our customers! I am so glad that you found Crystal and Dennis to be so accommodating. We are dedicated to the comfort and enjoyment of our guests. We want to be your hotel of choice every time you are in Little Rock! We look forward to seeing you again soon! More 

1 review
5 of 5 stars Reviewed December 20, 2014

This hotel offers the best service and food in Little Rock! The beds are very comfortable and the rooms are well designed. I highly recommend this hotel to anyone wishing a pleasant stay at a classy, yet inexpensive hotel. We are IHG Club Platinum members so we were allowed to stay on the private, key accessed fifth floor with the... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

There is nothing better than seeing that 5 bubble rating! Thank you for the great review! As an IHG Rewards Club Platinum member we know you have many hotel choices when you travel; we appreciate your loyalty. It is always our pleasure to have you and your family as our guests at Crowne Plaza Little Rock. We are looking forward... More 

Ireland
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed December 14, 2014

we stayed here for two nights to attend a concert in town. We booked a suite and got the presidential suite which was wonderful. A huge living room with formal dining table for 6, two sofas, fridge, seperate ice freezer, microwave etc, the seperate bedroom had a large king bed that was extremely comfortable. The bathroom had a large spa... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thanks for the super review! It is wonderful to hear how much you enjoyed your stay. We love hearing from our customers and we value your feedback. Your comfort and enjoyment are our top priority! We look forward to having you as our guests every time you are in Little Rock! More 

Dallas, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 13, 2014

We chose this hotel for a family get together over Thanksgiving because it had reasonable suites rates, was very convenient to local restaurants, and because of the Crowne Plaza reputation and our previous positive experiences with this brand. Although this is an older property, the management has done a nice job of maintaining it. We had a couple of minor... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Wow! We may need to post your picture in in the lobby as one of our top 3 biggest fans! Thank you so much for the great review! It means a lot when our guests take time to share their experiences. We always value your feedback. The television concern you brought to our attention is being investigated. We are always... More 

Alabama
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 12, 2014

Our family spent two nights here for Thanksgiving this year. Everything was very clean and comfy. Our grandchildren enjoyed the pool and workout room. The staff was friendly and eager to take care of our needs. We encountered a couple of problems but they were quickly taken care of with a smile! We would stay here again

Was this review helpful? Yes 1
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

We can not thank you enough for the lovely review! We are so glad that you enjoyed your stay. Thank you for choosing Crowne Plaza Little Rock. Please be our guests again soon and bring those sweet grandchildren! We look forward to seeing you every chance you get! More 

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Additional Information about Crowne Plaza Little Rock

Address: 201 South Shackelford Road, Little Rock, AR 72211
Phone Number:
Location: United States > Arkansas > Little Rock
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Little Rock 3.5*
Number of rooms: 244
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Also Known As:
Crowne Plaza Little Rock Hotel Little Rock
Little Rock Crowne Plaza
Hotel Style:
#9 Family Hotel in Little Rock
#9 Business Hotel in Little Rock

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