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Crowne Plaza Little Rock

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201 South Shackelford Road, Little Rock, AR 72211
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Crowne Plaza Little Rock
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Crowne Plaza Little Rock
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288 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Chose this hotel as a midpoint in our travel because of its convenience. From the start the visit was a disaster. The staff were rude. Crystal was very rude when I asked her to get some towels for my son. She laughed and said that's not my job. You could tell she was talking about us with other staff in... More 

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Russellville, Arkansas
Top Contributor
135 reviews 135 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I recently stayed here and were pleased with the hotel. The check in was quick and easy and our room was nice and clean. We had a cocktail in their lounge.bar area and it was quite nice. We were very pleased with our stay here and will likely be a guest at this hotel again.

Was this review helpful? Yes
Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you so much for the wonderful review! We are so happy to hear that you and your wife had a relaxing stay at the Crowne Plaza. We look forward to seeing you again soon! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Got into Little Rock much earlier than expected and was going to confirm a 3pm check-in then go get a late lunch. Michael Gonzalez looked up my reservation and told me that my room was available and asked if I wanted to check in early. He was incredibly delightful and I really appreciate that after a 3+ hour drive. Later... More 

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Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you so much for your wonderful review! We are so happy to hear that your experience with us was so enjoyable! We have a great team here, and we are so glad that they were able to accommodate all your needs during your stay with us! We look forward to having you again soon!! More 

Naples, Florida
Contributor
16 reviews 16 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Front Desk service was below average at best. 1/2 Empty hotel and they assigned me to a room beside the ice machine. They took offense when I asked to be moved. Mumbled under their breath about having to make new keys. I know this is tripadvisor and not IHG (I'll post a review their next) - but as a platinum... More 

Was this review helpful? Yes 1
Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

We are so sorry to hear that your experience with us was unsatisfactory. We appreciate your feedback. Whether it is positive or negative, we use all feedback as a learning tool to make improvements in every aspect that we can. We hope that you will come stay with us again so we can provide you with the level of quality... More 

Baltimore, MD
Top Contributor
78 reviews 78 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 8, 2015

I only stayed for two nights on business, but I would be happy to have to return and stay here again. I didn't make use of most of the amenities, but the room was all I needed. The bed was extremely comfortable, the room was spacious, there were ample places to plug in devices, and a very comfortable work desk.... More 

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Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you so much for the 5 star review! We are so pleased to hear how much you enjoyed your time with us here at the Crowne Plaza! It is always wonderful to hear that our customers had an all around great experience while staying with us! More 

Tupelo, Mississippi
1 review
4 of 5 stars Reviewed April 6, 2015

Just stayed for 2 nights while in town for a tennis tournament in which my older son was playing. Our first time in Little Rock, and at this hotel. Our 3 year old had a blast in the pool indoor/outdoor pool. The amenities were very very nice for a hotel in this price range. The staff were all exceptionally friendly... More 

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Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you for the wonderful 5 star review! We are so happy to hear how much you and your children enjoyed your time here at the Crowne Plaza! We are looking forward to seeing you again soon! More 

Morristown, New Jersey
1 review
4 of 5 stars Reviewed March 17, 2015

The 5 night stay was good, but the guest services employee, Michael Gonzalez, stood out for his exceptional service. We needed a little extra help with an illness as we were checking out to return home. Michael picked up on our needs and went out of his way to provide help. All employees we met at the Crowne Plaza were... More 

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Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you thank you so much for our wonderful review! We love to hear that you enjoyed your time with us at the Crowne Plaza. Our guest services representative Michael is a great asset to our team, and we are so happy to hear that he could help you with your needs! We look forward to seeing you again soon! More 

Olive Branch, Mississippi
Top Contributor
55 reviews 55 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 17, 2015

Stayed here because daughter was in a volleyball tournament. I'll walk through my observations. Check-in: Pleasant and quick Lobby: MAJOR high point was the huge vase full of Hot Tamale candy on the front counter. Also had water (with fruit infused) available. Several seating areas with TV's were nice. Room: Heat/air controls were awful. Room was average. Pool: Great for... More 

Was this review helpful? Yes 1
Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you for your review. We like hearing feedback fro our customers, and we use that feedback for our improvement. We are glad to hear that you enjoyed the amenities in the hotel! We are looking forward to seeing you again soon! More 

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

This trip has been planned for over 6 weeks. I wanted to surprise my fiancé and requested and executive level room with 'date night/romance package'. Check in is 3:00 and we showed up to check in at 3:30. The room was not ready and I was told they were sold out last night and ran out of towels, blankets, and... More 

Was this review helpful? Yes 2
Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you for informing us about your stay. We are very disappointed to hear that your stay did not meet your expectations. We greatly appreciate your feedback whether it be positive or negative, and use it as a way for our hotel to improve in all areas. We sincerely apologize for any inconveniences that you experienced during your stay. We... More 

Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2015

I travel to Little Rock at least twice per month for work and have chosen the Crowne Plaza as my home away from home. I always stay on the executive floor, which has keyed access via the elevators. Private, and very quiet. Includes a lounge with free bottled water, which is a nice extra. I rarely hear any outside noises... More 

Was this review helpful? Yes
Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you so much for the rave review! Home away from home?! Wow we could not ask for a better review from one of our guests! We are so glad that our hotel amenities met all your needs during your stay with us! We very much look forward to your next stay with us, and we hope to see you... More 

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