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Crowne Plaza Little Rock

3.5 of 5 201 South Shackelford Road, Little Rock, AR 72211
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Certificate of Excellence 2014
Crowne Plaza Little Rock
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Crowne Plaza Little Rock
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272 reviews from our community

Traveler rating
    137
    80
    33
    8
    14
See reviews for
66
37
15
109
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aldergrove, United Kingdom
Top Contributor
131 reviews 131 reviews
29 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for a couple of nights as we were attending a concert in town. We stay in a number of IHG hotels throughout the year and as such are high up in their rewards scheme. Our room on entering seemed very nice and spacious as expected. We were staying here with our 2 children so the added space... More 

Was this review helpful? Yes 1
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thank you for taking time to tell us about your stay. We value feedback from our guests! We are always looking for ways to keep improving. Your candid comments, both negative and positive are appreciated. I hope that you will have occasion to stay with us again soon we may have the opportunity to provide you with the quality experience... More 

Lithonia, Georgia
Top Contributor
84 reviews 84 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a really nice property! Everyone on staff was so very friendly and kind. Breakfast was delicious and the beds were very comfortable. We checked in and Dennis was so very nice. When we left the following morning, Crystal asked how was our stay and encouraged us to have a safe trip as we continued our travels!

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

5 stars! Thank you so much! We love hearing from our customers! I am so glad that you found Crystal and Dennis to be so accommodating. We are dedicated to the comfort and enjoyment of our guests. We want to be your hotel of choice every time you are in Little Rock! We look forward to seeing you again soon! More 

1 review
5 of 5 stars Reviewed December 20, 2014

This hotel offers the best service and food in Little Rock! The beds are very comfortable and the rooms are well designed. I highly recommend this hotel to anyone wishing a pleasant stay at a classy, yet inexpensive hotel. We are IHG Club Platinum members so we were allowed to stay on the private, key accessed fifth floor with the... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

There is nothing better than seeing that 5 bubble rating! Thank you for the great review! As an IHG Rewards Club Platinum member we know you have many hotel choices when you travel; we appreciate your loyalty. It is always our pleasure to have you and your family as our guests at Crowne Plaza Little Rock. We are looking forward... More 

Ireland
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed December 14, 2014

we stayed here for two nights to attend a concert in town. We booked a suite and got the presidential suite which was wonderful. A huge living room with formal dining table for 6, two sofas, fridge, seperate ice freezer, microwave etc, the seperate bedroom had a large king bed that was extremely comfortable. The bathroom had a large spa... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thanks for the super review! It is wonderful to hear how much you enjoyed your stay. We love hearing from our customers and we value your feedback. Your comfort and enjoyment are our top priority! We look forward to having you as our guests every time you are in Little Rock! More 

Dallas, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 13, 2014

We chose this hotel for a family get together over Thanksgiving because it had reasonable suites rates, was very convenient to local restaurants, and because of the Crowne Plaza reputation and our previous positive experiences with this brand. Although this is an older property, the management has done a nice job of maintaining it. We had a couple of minor... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Wow! We may need to post your picture in in the lobby as one of our top 3 biggest fans! Thank you so much for the great review! It means a lot when our guests take time to share their experiences. We always value your feedback. The television concern you brought to our attention is being investigated. We are always... More 

Alabama
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 12, 2014

Our family spent two nights here for Thanksgiving this year. Everything was very clean and comfy. Our grandchildren enjoyed the pool and workout room. The staff was friendly and eager to take care of our needs. We encountered a couple of problems but they were quickly taken care of with a smile! We would stay here again

Was this review helpful? Yes 1
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

We can not thank you enough for the lovely review! We are so glad that you enjoyed your stay. Thank you for choosing Crowne Plaza Little Rock. Please be our guests again soon and bring those sweet grandchildren! We look forward to seeing you every chance you get! More 

Austin, Texas
2 reviews
4 of 5 stars Reviewed December 4, 2014

I was driving to see my mom for Thanksgiving and we stopped at Crowne Plaza as our middle point. The check in was extremely fast and easy which was great after being in the car for 8 hours. When I got to the room I noticed that it looked very welcoming and comfortable. I tested out the bed (an absolute... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Wow! What a great review! Thank you for the 4 stars! It is so nice to hear that you enjoyed your stay at Crowne Plaza Little Rock. I am glad that you found our staff to be so accommodating. A comfortable bed will always be waiting for you when you are in town! We look forward to seeing you every... More 

Little Rock
1 review
3 of 5 stars Reviewed December 2, 2014

This hotel was very convenient for my travels. I was literally 5 minutes from where I was working in Little Rock. The hotel is a little outdated, needs some work, but overall VERY clean and I LOVED the Starbucks in the lobby. Room service was delicious, fast and friendly. I would stay here again.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thank you, thank you, thank you! We love hearing from our guests! It is good to hear that you found our location so convenient. It sounds like you are a fan of our coffee shop too- such a great way to start the day! We are looking forward to seeing you again soon! More 

Senior Contributor
33 reviews 33 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 9, 2014

The Crowne is starting to feel like a second home to me. I've been staying here about five times a year for conferences over the last seven years and have always had a good stay. Reliably clean rooms and service. However, the restaurant staff seemed a little overwhelmed or under trained this time around, and some of the guests at... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

There is no greater praise than to hear from one of our guest the Crowne Plaza feels like home! Thank you for the 4 stars and all of your kind words. We value your feedback. Your candid comments about your experience are what allows us to continue to improve. We always look forward to your stay with us. Your comfort... More 

1 review
1 of 5 stars Reviewed November 8, 2014 via mobile

In september we had a girls trip to little rock and stayed one night at the crowne plaza. When we got there everything seemed nice such as lobby, room, etc. We go to our event that night and once we got back to the room we stay up a while before going to bed. We turn off all the lights... More 

Was this review helpful? Yes
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thank you for choosing the Crowne Plaza for your recent trip to Little Rock. Please accept my sincere apology for your unsatisfactory room condition and less than enthusiastic staff response. We always appreciate guests willingness to bring quality and service concerns to our attention. A report of bed bugs, although very uncommon, is taken seriously. The room in question was... More 

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Additional Information about Crowne Plaza Little Rock

Address: 201 South Shackelford Road, Little Rock, AR 72211
Phone Number:
Location: United States > Arkansas > Little Rock
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Little Rock 3.5*
Number of rooms: 244
Reservation Options:
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Also Known As:
Crowne Plaza Little Rock Hotel Little Rock
Little Rock Crowne Plaza
Hotel Style:
#7 Business Hotel in Little Rock
#9 Family Hotel in Little Rock
#11 Romantic Hotel in Little Rock

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