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All 59 Little Rock hotels

Crowne Plaza Little Rock

3.5 of 5 Hotel   |   201 South Shackelford Road, Little Rock, AR 72211
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Ranked #13 of 59 Hotels in Little Rock
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
jmo354
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264 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
27 reviews 27 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Crowne is starting to feel like a second home to me. I've been staying here about five times a year for conferences over the last seven years and have always had a good stay. Reliably clean rooms and service. However, the restaurant staff seemed a little overwhelmed or under trained this time around, and some of the guests at... More

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

In september we had a girls trip to little rock and stayed one night at the crowne plaza. When we got there everything seemed nice such as lobby, room, etc. We go to our event that night and once we got back to the room we stay up a while before going to bed. We turn off all the lights... More

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Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thank you for choosing the Crowne Plaza for your recent trip to Little Rock. Please accept my sincere apology for your unsatisfactory room condition and less than enthusiastic staff response. We always appreciate guests willingness to bring quality and service concerns to our attention. A report of bed bugs, although very uncommon, is taken seriously. The room in question was... More

Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The late-night desk clerk (his name escapes me) was very friendly, the room was clean, and the Wendy's so close didn't hurt when you check in at midnight and are hungry) The only complaint I'll make is that the breakfast buffet was really terrible (luckily they gave us two free vouchers because if I had paid for that I definitely... More

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Saint-Beat, France
Top Contributor
306 reviews 306 reviews
41 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We reserved a King Bed Executive Suite and we were not disappointed. The room was spacious and comfortable with free breakfasts included. The breakfasts were plentiful with lots of choice and good quality food. The pool was lovely and the fitness room very good. Loved the bar, the waiter (a young man) was really helpful and good company, he gave... More

Was this review helpful? Yes 1
Eleanor D, Manager at Crowne Plaza Little Rock, responded to this review

5 Stars! Wow, we are so thrilled that your stay with us was excellent! We love hearing from our guest. We hope the next time you are in Little Rock that you stay with us. More

San Antonio, Texas
Top Contributor
63 reviews 63 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 17, 2014

This was our first time staying at a Crowne Plaza. We checked in late, and were pleasantly surprised to receive a complimentary room upgrade for being a Platinum member. This hotel has many nice amenities, including an indoor/outdoor pool and patio area, fitness center, restaurant, bar and a cafe that serves Starbucks coffee. The room we stayed in was clean.... More

Was this review helpful? Yes 1
Eleanor D, Manager at Crowne Plaza Little Rock, responded to this review

4 Stars. Wow, We are so thrilled that your first time staying with a Crowne Plaza that you enjoyed your experience! We are so glad to hear from our guest. We hope the next time you are in Little Rock you will stay with us again. More

Memphis, Tennessee
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 13, 2014

We booked hotel through another site. It was listed as a three and half stars. far from...Parking was far from front door when hotel filled with guest. Evening staff was very helpful and friendly; morning staff not so much. Room at first site was good until further inspection. Water stain across the bedroom ceiling. Rush on bathroom fixture. Door to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Dear full_halfmoon, Thank you for taking time out of your busy day to write a review of our hotel. It is disappointing to know you did not enjoy your overall experience with us and we regret our hotel fell short of your expectations in some aspects of your stay. We take your feedback constructively and assure you that the points... More

Arkansas, United States
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2014

Summary: We booked a very nice room (described as the Presidential King Suite), they overbooked or whatever charged us the same price for a downgrade (King Parlor) and never disclosed it. After they caused a plumbing issue they downgraded us again (King Room) lied about the room size and price point. At check out the on duty manager Ms.[----] was... More

Was this review helpful? Yes 1
Eleanor D, Manager at Crowne Plaza Little Rock, responded to this review

Thank you for your review. We always encourage honest, pertinent feedback from our guests. Your comments referring to quality of service and product are greatly appreciated and have been directly addressed and resolved. Statements referring to unfulfllment of reservation type are false and documentation has been provided. Statements referencing personal integrity of staff not related to overall quality of service... More

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 28, 2014

I have stayed at this location on numerous occasions for business. This hotel is quiet and convenient to numerous restaurants and shopping. A breakfast buffet is provided each morning and a free drink happy hour on Wednesday nights for all priority club members. The beds are very comfortable and keep me coming back. I definitely recommend this hotel.

Was this review helpful? Yes 1
Eleanor D, Manager at Crowne Plaza Little Rock, responded to this review

We are so glad that you enjoyed your stay with us. We hope that you will stay with us again soon! More

Casscoe, Arkansas, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2014

My husband has been in and out of hospitals in l.r. for 8 months. The crown is almost on the baptist hospital property and a very easy 5 minute drive to St Vincent. We've been in both. When I call to say I need some sleep they say just stop by the desk and pick up your key. When I... More

Was this review helpful? Yes 5
Eleanor D, Manager at Crowne Plaza Little Rock, responded to this review

We are so glad that we were able to help you during a difficult time in your life. We want all our guest to know that we don't mind going the extra mile to help and make their stay with us as comfortable as possible. We hope that everything gets better for your family soon. More

Jackson, NJ
Top Contributor
90 reviews 90 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 21, 2014

I just stayed at the CP LR for several nights. This is clean, accessible and friendly hotel. Every time I entered or left the building someone greeted me. My room on the executive level was very clean and quite comfortable. The hotel was quiet even though it seemed pretty well occupied on a Friday evening.

Was this review helpful? Yes 2
Eleanor D, Manager at Crowne Plaza Little Rock, responded to this review

We love hearing from our guest. Thank you for taking your time to tell us about your visit. We are glad that your stay with us was enjoyable. We hope that you will stay with us again. More

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Additional Information about Crowne Plaza Little Rock

Address: 201 South Shackelford Road, Little Rock, AR 72211
Phone Number:
Location: United States > Arkansas > Little Rock
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Little Rock 3.5*
Number of rooms: 244
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Also Known As:
Crowne Plaza Little Rock Hotel Little Rock
Little Rock Crowne Plaza

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