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Crowne Plaza Little Rock

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201 South Shackelford Road, Little Rock, AR 72211
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Crowne Plaza Little Rock
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Crowne Plaza Little Rock
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284 reviews from our community

Traveler rating
    142
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, MD
Top Contributor
78 reviews 78 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I only stayed for two nights on business, but I would be happy to have to return and stay here again. I didn't make use of most of the amenities, but the room was all I needed. The bed was extremely comfortable, the room was spacious, there were ample places to plug in devices, and a very comfortable work desk.... More 

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Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you so much for the 5 star review! We are so pleased to hear how much you enjoyed your time with us here at the Crowne Plaza! It is always wonderful to hear that our customers had an all around great experience while staying with us! More 

Tupelo, Mississippi
1 review
4 of 5 stars Reviewed 4 weeks ago

Just stayed for 2 nights while in town for a tennis tournament in which my older son was playing. Our first time in Little Rock, and at this hotel. Our 3 year old had a blast in the pool indoor/outdoor pool. The amenities were very very nice for a hotel in this price range. The staff were all exceptionally friendly... More 

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Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you for the wonderful 5 star review! We are so happy to hear how much you and your children enjoyed your time here at the Crowne Plaza! We are looking forward to seeing you again soon! More 

Morristown, New Jersey
1 review
4 of 5 stars Reviewed March 17, 2015

The 5 night stay was good, but the guest services employee, Michael Gonzalez, stood out for his exceptional service. We needed a little extra help with an illness as we were checking out to return home. Michael picked up on our needs and went out of his way to provide help. All employees we met at the Crowne Plaza were... More 

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Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you thank you so much for our wonderful review! We love to hear that you enjoyed your time with us at the Crowne Plaza. Our guest services representative Michael is a great asset to our team, and we are so happy to hear that he could help you with your needs! We look forward to seeing you again soon! More 

Olive Branch, Mississippi
Top Contributor
54 reviews 54 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 17, 2015

Stayed here because daughter was in a volleyball tournament. I'll walk through my observations. Check-in: Pleasant and quick Lobby: MAJOR high point was the huge vase full of Hot Tamale candy on the front counter. Also had water (with fruit infused) available. Several seating areas with TV's were nice. Room: Heat/air controls were awful. Room was average. Pool: Great for... More 

Was this review helpful? Yes 1
Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you for your review. We like hearing feedback fro our customers, and we use that feedback for our improvement. We are glad to hear that you enjoyed the amenities in the hotel! We are looking forward to seeing you again soon! More 

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2015 via mobile

This trip has been planned for over 6 weeks. I wanted to surprise my fiancé and requested and executive level room with 'date night/romance package'. Check in is 3:00 and we showed up to check in at 3:30. The room was not ready and I was told they were sold out last night and ran out of towels, blankets, and... More 

Was this review helpful? Yes 1
Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you for informing us about your stay. We are very disappointed to hear that your stay did not meet your expectations. We greatly appreciate your feedback whether it be positive or negative, and use it as a way for our hotel to improve in all areas. We sincerely apologize for any inconveniences that you experienced during your stay. We... More 

Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2015

I travel to Little Rock at least twice per month for work and have chosen the Crowne Plaza as my home away from home. I always stay on the executive floor, which has keyed access via the elevators. Private, and very quiet. Includes a lounge with free bottled water, which is a nice extra. I rarely hear any outside noises... More 

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Olivia K, Manager at Crowne Plaza Little Rock, responded to this review

Thank you so much for the rave review! Home away from home?! Wow we could not ask for a better review from one of our guests! We are so glad that our hotel amenities met all your needs during your stay with us! We very much look forward to your next stay with us, and we hope to see you... More 

Seaford
Top Contributor
115 reviews 115 reviews
30 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 3, 2015

This hotel was clean, the staff was pleasant, and it had many amenities: a Starbucks inside, room service, restaurant, small pool, small business center (2 computers), meeting rooms, free wi-fi, and a small shop-like area to buy snacks and necessities. The hotel has a shuttle. My room had a comfortable bed (although the mattress was a little soft) and a... More 

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Eleanor D, Front Office Manager at Crowne Plaza Little Rock, responded to this review

Thank you so much for the great review! We are so glad to hear that our hotel met all your expectations during your stay! We love having you as our guest, and look forward to your next stay! More 

Springfield
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 2, 2015

We have stayed at the Crowne Plaza for years during the Little Rock Marathon even though it was about as far form the race as we cold stay and still be in Little Rock. They were always good to runners. Only required one night stay, shuttle, and late checkouts. Late checkouts are HUGE for runners as most won't be done... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Dear PManess, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the the check out policy and the internet service. We will look into these concerns. I assure you... More 

Perth, Australia
Top Contributor
168 reviews 168 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 20, 2015

I enjoyed this hotel. It was quaint and pleasant. Inside it was a Starbucks, which is really easily accessible and convenient. I had a nice time at this hotel and I would recommend it to anyone staying in the area.

Was this review helpful? Yes
Eleanor D, Manager at Crowne Plaza Little Rock, responded to this review

Thank you for the 5 stars! What a great review! We look forward to seeing you soon! More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 15, 2015

First of all I made my reservation about 4 or 5 days prior to arriving 2/14/15 @ 3pm. And even called the day before to be sure my room would be up to my expectations since i had visited the hotel on 2/10 with co workers for a meeting. At which time a couple of them whom had already rented... More 

Was this review helpful? Yes 3
Eleanor D, Guest Relations Manager at Crowne Plaza Little Rock, responded to this review

Thank you for taking time to tell us about your stay. Please accept my apology for the inconveniences you experienced. We greatly appreciate the feedback from our valued customers. Each of your concerns were promptly brought to the attention of management, throughly investigated and addressed as neccessary. It is especially dissapointing to hear that you were that our VIP floor... More 

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