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TownePlace Suites Little Rock West

2.5 of 5
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12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
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TownePlace Suites Little Rock West
Best prices for: 1 room 1 guest
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Ranked #23 of 60 Hotels in Little Rock
A recent review
5 of 5 stars reviewed 2 weeks ago
Strandurlaub Fort Smith, Arkansas
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116 reviews from our community

Traveler rating
    59
    33
    11
    8
    5
See reviews for
39
18
6
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Smith, Arkansas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were very pleased with this hotel. A very friendly gentleman checked us in and told us that the kitchen staff would try really hard to have breakfast ready at 7:00 a.m. (since it was a Saturday), and indeed it was ready even a little before 7:00 a.m. The room was nice and clean. We really enjoyed the layout. Breakfast... More 

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for taking the time to share your wonderful experience you had at our hotel. Our staff really does care about our guests and do what they can to ensure everyone has a wonderful experience. Our front desk staff and breakfast staff are both amazing and do everything they can to ensure our guests have the best stay possible. We... More 

Saint Clairsville, Ohio
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stopped here on our way through to Texas. Super nice staff, very accommodating, nice hotel very clean. I don't ever let me kiss play on the floor but I felt like here it was ok. Nice kitchenettes, fridge with a freezer and we were in a two bedroom suite - exceeded my expectations.

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate your wonderful review of our hotel. We take great pride in giving our guests the best experience we can provide. Our housekeeping staff is amazing and each of our associates take great pride in giving personable and genuine customer service. We look forward to having you stay with us again in the future. Thanks, Jonathan Wittenberg General Manager More 

Kansas City, Missouri
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 26, 2015

I checked in on the 26th of Jan. The young man at the counter had a great attitude and some of the best customer service I've seen in Little Rock. He kept the dinner out late because he knew he had late check ins that hadn't arrived. Overall, I thought he did a great job.

Was this review helpful? Yes 2
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for sharing your awesome experience about your recent stay with us. We take great pride in our customer service and do whatever it takes to ensure our guests have the best stay imaginable. I hope you enjoyed our new look with our recent million dollar renovation. We look forward to having you stay with us again soon. Thanks, Jonathan... More 

Poteau, Oklahoma
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 9, 2015

I think we're starting to find and enjoy the advantages of extended-stay type lodging. Lots of room, and having the convenience of a kitchen (extra sink, counter space, full-size coffee maker, even paper towels), well, it just makes the stay more enjoyable. The beds are comfortable, our room was quiet, and the staff were friendly and helpful. Two closets with... More 

Was this review helpful? Yes 3
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate your wonderful review of our hotel. We take great pride in our newly renovated hotel with brand new furniture in lobby and guest rooms. I'm very happy you enjoyed our accommodations. My sincere apologies on the communication of our breakfast hours. I'll talk with my staff to ensure our breakfast hours are communicated better. I'm very happy you... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2015

It is really good to see people who enjoy their job and are truly committed to service. My elderly father and handicapped brother came down 10 minutes late to breakfast and Loretta went out of her way to make sure they had a hot Breakfast but also gave them restaurant quality service. Fantastic.

Was this review helpful? Yes 2
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for the wonderful review of our hotel. Our staff takes great pride in doing what they can to show extraordinary customer service and try to make our guests feel at home. We hope to see you again soon next time you are in the area and in need of lodging accommodations. Thanks, Jonathan Wittenberg General Manager TownePlace Suites by... More 

Russellville, Arkansas
Top Contributor
64 reviews 64 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 28, 2014

I stay at lots of Marriotts across the country, and while the room was super nice, the hotel has some customer service issues that will make me think twice before booking there again. I arrived there in the middle of a few grueling days of a business trip. When I got there, I asked for a room AWAY from the... More 

Was this review helpful? Yes 2
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

My sincere apologies for the problems you experienced during your stay in September and for your concerns to your issues not being addressed in a timely manner. I can't speak for the staff and problems you did deal with in September but I can assure you a lot has changed at this hotel. I have recently taken on the General... More 

ARKANSAS
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 12, 2014

This hotel is in a newer part of Little Rock. It is right next to shopping and restaurants. Very comfortable room! Breakfast was wonderful! Real plates, silverware, coffee cups, and glasses! Full hot breakfast: scrambled eggs, sausage, bicuits, waffles. Also to choose from was cereal, toast, bagels, muffins, yogurt. This is an excellent property. All staff very helpful and friendly.... More 

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Fairdale, Kentucky
1 review
4 of 5 stars Reviewed August 4, 2014 via mobile

We had a great room! But most of all we had 5 star service!! Jara was so helpful she printed out directions to everywhere we wanted to go, A GREAT BIG THANK YOU JARA from the KENTUCKY GIRLS see u next year

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Manila, Philippines
Contributor
13 reviews 13 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 27, 2014

I checked at 3 am on July 26, 2014. First impression of the lobby was that it felt and smelled clean. Clarence, the night front desk man, was very accommodating, especially with regard to my reservation, which had to be tweaked a little. Having driven all day, I appreciated any help given. The room was awesome. In the kitchen was... More 

Was this review helpful? Yes 3
Texas
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 18, 2014

Points from our stay - The Room: - It is humid in little rock (and it was raining while we were there part of the time). The room was a touch musty smelling/feeling. It was right on the verge of being related to the weather and there not being much the hotel could do about it. - Space. Or lack... More 

Was this review helpful? Yes 1
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