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TownePlace Suites Little Rock West

2.5 of 5
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12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
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TownePlace Suites Little Rock West
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Ranked #21 of 61 Hotels in Little Rock
A recent review
5 of 5 stars reviewed 2 days ago
nitah1 Marion, Arkansas
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131 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marion, Arkansas
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel this past weekend, for and all girls retreat, I must say this is one of the most cleanest hotels I have ever stayed in. We got the 2 bedroom suite, that was very spacious and comfortable. The breakfast was amazing, and the staff was super friendly! Would stay here again, in a heartbeat!

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South Florida, Florida
Level Contributor
469 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 380 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My stay here got off to a rocky start, but, the nice girl at the front desk fixed it and moved us to a different room. I don’t usually move rooms; I will just live with a minor issue. But, my first room had several issues. 1) toilet seat was missing a screw and was wobbly; 2) the room was... More 

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We are very happy that you had an overall wonderful stay during your recent trip to Little Rock. My sincere apologies on your experience with the first room you had checked in to. I can assure you our staff does everything we can to make things right when something like this happens. We look forward to you staying with us... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed at the TownePlace Suites in Little Rock while in town for a soccer tournament. Our room was extremely spacious and clean and the property was very convenient to hundreds of restaurants as well as downtown Little Rock. The staff was SUPERB and was extremely accommodating! Would highly recommend!

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We are very pleased to hear your recent experience was a wonderful one. We look forward to having you stay with us again next time you are visiting the Little Rock area. Thanks, Jonathan Wittenberg General Manager More 

Dallas, Texas
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed one night on our way to New York. Friendly staff, clean rooms, decent hotel breakfast buffet. Could have just been the full moon that night, but there were some shady characters sitting in cars in the parking lot, late at night. Three different times, I went down to get something out of the car and each time there... More 

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate you taking the time to post a review regarding our hotel. Our associates take great pride in the service they provide for our guests. We take the extra time to ensure our guests have their concerns and requests taken care of. Thank you so much for bringing the problem you experienced with the suspicious individuals in our parking... More 

Germantown, Tennessee
Level Contributor
263 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Spent three nights at this hotel while in town for a soccer tournament. Check in was fast and efficient. Room had one king bed and a pull out couch. The room would have been comfortable for two people. When the pull out couch was open it touched the bed and there was no way to walk between them. The first... More 

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate the wonderful review you have posted regarding TownePlace Suites Little Rock. Our staff takes great pride in ensuring our guests feel at home while staying with us. We do have room types that have two beds which include our Double Queen and two bedroom suite. These rooms will provide the extra beds and space you may be needing.... More 

Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 24, 2015

We stayed 4 nights for a soccer tournament. The rooms are a bit small, but they clean and have a kitchen with fridge, sink and counter. Staff was accommodating and professional - I wouldn't hesitate to stay again. Price was very reasonable. Plenty of retail within walking distance.

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for taking the time to write a review of our hotel. We hope to have you stay with us again very soon. Next time you have the opportunity to stay with us, please ask about our suite upgrades which could include our two bedroom suite that offer considerably more space for the family. Thanks, Jonathan Wittenberg General Manager More 

Berthoud
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 22, 2015

Check in was a breeze. The parking lot is nice, large and well lit. The lobby is nice and spacious and a nice place to gather. The rooms are nice & spacious as well. The amenities are nice...Fridge & freezer, desk, sofa, etc. The bed was very comfortable and the rooms are fairly quiet. The breakfast buffet is a different... More 

Was this review helpful? Yes 1
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate your good feedback regarding your recent stay with us. I'm very happy you enjoyed your stay. My apologies on the service you experienced during breakfast. I can assure you this is not typical for our hotel. I'm sure this instance was due to the large group in house eating breakfast around the same time. This issue has been... More 

United States
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed June 20, 2015

I would give this hotel a higher review but the pet odor in my room was terrible. I love this chain of hotels and will continue to stay at them. I like the set up, etc. The staff was friendly when checking in. The bed was comfortable. There are a lot of dining options nearby. If you are sensitive to... More 

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

My sincere apologies for the problem you experienced with your room. I can ensure you that normally we ensure each of our rooms that have had pets stay in them is given a special deep cleaning. I am investigating this matter and ensuring that this process is perfected to prevent future occurrences like yours from happening again. For our more... More 

Springdale, Arkansas
Level Contributor
129 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 16, 2015

I frequent this property when in Little Rock and the staff consistently does a great job. This is the Cheers of hospitality because they call you by name. The rooms have always been clean and the property well maintained. If you travel to Little rock this is a great place to stop to relax and recharge.

Was this review helpful? Yes 1
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for the awesome review. Our staff treats our guests as part of our extended family and do what we can to ensure your stay is stress free and relaxing as possible. We look forward to having you stay with us next time your in the area. Jonathan Wittenberg General Manager More 

Conway, Arkansas
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 12, 2015

Cannot say enough about this property! Very very clean and rooms are very nice! The staff was very very helpful and polite! One in particular named Clara was helpful in getting everything we needed. Breakfast was nice and sufficient too. I will definitely stay here again and again! Lovely property!

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate the wonderful review you have given our hotel and staff. Our staff takes great pride in serving our guests. Karla along with our other very valued staff care very much for our guests and do what they can to ensure they have the best stay possible. Thanks again for posting about your experience with us. We hope to... More 

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