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All 59 Little Rock hotels

TownePlace Suites Little Rock West

2.5 of 5 Hotel   |   12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
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Ranked #21 of 59 Hotels in Little Rock
A recent review
5 of 5 stars Reviewed January 26, 2015
Mdaddy46 Kansas City, Missouri
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114 reviews from our community

Traveler rating
    58
    32
    11
    8
    5
See reviews for
38
18
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32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Missouri
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 26, 2015

I checked in on the 26th of Jan. The young man at the counter had a great attitude and some of the best customer service I've seen in Little Rock. He kept the dinner out late because he knew he had late check ins that hadn't arrived. Overall, I thought he did a great job.

Was this review helpful? Yes 1
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for sharing your awesome experience about your recent stay with us. We take great pride in our customer service and do whatever it takes to ensure our guests have the best stay imaginable. I hope you enjoyed our new look with our recent million dollar renovation. We look forward to having you stay with us again soon. Thanks, Jonathan... More 

Poteau, Oklahoma
Contributor
20 reviews 20 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 9, 2015

I think we're starting to find and enjoy the advantages of extended-stay type lodging. Lots of room, and having the convenience of a kitchen (extra sink, counter space, full-size coffee maker, even paper towels), well, it just makes the stay more enjoyable. The beds are comfortable, our room was quiet, and the staff were friendly and helpful. Two closets with... More 

Was this review helpful? Yes 2
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate your wonderful review of our hotel. We take great pride in our newly renovated hotel with brand new furniture in lobby and guest rooms. I'm very happy you enjoyed our accommodations. My sincere apologies on the communication of our breakfast hours. I'll talk with my staff to ensure our breakfast hours are communicated better. I'm very happy you... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 2, 2015

It is really good to see people who enjoy their job and are truly committed to service. My elderly father and handicapped brother came down 10 minutes late to breakfast and Loretta went out of her way to make sure they had a hot Breakfast but also gave them restaurant quality service. Fantastic.

Was this review helpful? Yes 1
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for the wonderful review of our hotel. Our staff takes great pride in doing what they can to show extraordinary customer service and try to make our guests feel at home. We hope to see you again soon next time you are in the area and in need of lodging accommodations. Thanks, Jonathan Wittenberg General Manager TownePlace Suites by... More 

Russellville, Arkansas
Top Contributor
58 reviews 58 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 28, 2014

I stay at lots of Marriotts across the country, and while the room was super nice, the hotel has some customer service issues that will make me think twice before booking there again. I arrived there in the middle of a few grueling days of a business trip. When I got there, I asked for a room AWAY from the... More 

Was this review helpful? Yes 2
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

My sincere apologies for the problems you experienced during your stay in September and for your concerns to your issues not being addressed in a timely manner. I can't speak for the staff and problems you did deal with in September but I can assure you a lot has changed at this hotel. I have recently taken on the General... More 

ARKANSAS
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 12, 2014

This hotel is in a newer part of Little Rock. It is right next to shopping and restaurants. Very comfortable room! Breakfast was wonderful! Real plates, silverware, coffee cups, and glasses! Full hot breakfast: scrambled eggs, sausage, bicuits, waffles. Also to choose from was cereal, toast, bagels, muffins, yogurt. This is an excellent property. All staff very helpful and friendly.... More 

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Fairdale, Kentucky
1 review
4 of 5 stars Reviewed August 4, 2014 via mobile

We had a great room! But most of all we had 5 star service!! Jara was so helpful she printed out directions to everywhere we wanted to go, A GREAT BIG THANK YOU JARA from the KENTUCKY GIRLS see u next year

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Manila, Philippines
Contributor
13 reviews 13 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 27, 2014

I checked at 3 am on July 26, 2014. First impression of the lobby was that it felt and smelled clean. Clarence, the night front desk man, was very accommodating, especially with regard to my reservation, which had to be tweaked a little. Having driven all day, I appreciated any help given. The room was awesome. In the kitchen was... More 

Was this review helpful? Yes 3
Texas
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 18, 2014

Points from our stay - The Room: - It is humid in little rock (and it was raining while we were there part of the time). The room was a touch musty smelling/feeling. It was right on the verge of being related to the weather and there not being much the hotel could do about it. - Space. Or lack... More 

Was this review helpful? Yes 1
Texarkana, Arkansas
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 1, 2014

Stay was ok. Not what I expected though. It was conveniently located by restaurants and shopping centers in West Little Rock. However, they gave me the wrong room at first, had to get that corrected. Then breakfast tasted horrible. Tasted extremely fake. Couldn't believe it was a Marriott breakfast!

Was this review helpful? Yes 1
Woodbury, Minnesota, United States
Contributor
14 reviews 14 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 24, 2014

I was happy with this place the moment we arrived. We traveled for 17 hours to get here. My husband was going to have surgery at UAMS and we were very weary after the long trip. When we walked in the very friendly night clerk greeted us and after asking about the reason for our stay, he changed our reservation... More 

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Additional Information about TownePlace Suites Little Rock West

Address: 12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
Location: United States > Arkansas > Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Little Rock West 2.5*
Number of rooms: 92
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Also Known As:
Towneplace Suites Little Rock West Hotel Little Rock
Hotel Style:
#21 Business Hotel in Little Rock

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