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TownePlace Suites Little Rock West

2.5 of 5
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12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
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TownePlace Suites Little Rock West
Best prices for: 1 room 1 guest
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Ranked #21 of 61 Hotels in Little Rock
A recent review
5 of 5 stars reviewed 4 days ago
Like2GoPlaces Parsons, Kansas
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121 reviews from our community

Traveler rating
    62
    35
    11
    8
    5
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42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Parsons, Kansas
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here 3 nights last week. Nice newly updated hotel that is close to shopping and several restaurants. Front desk was beyond helpful. Room made us feel right at home, very clean, full kitchen, 2 closets. Bathroom is small but all you need while traveling. I will stay here again if I am in the area. Breakfast buffet WA very... More 

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We are very happy to hear you enjoyed your recent stay with us. Thanks for the wonderful review of your recent experience staying at TownePlace Suites Marriott here in Little Rock, Arkansas. Our staff takes great pride in taking care of our guests and making our hotel a place you can feel at home away from your home. We look... More 

Bella Vista, AR
1 review
5 of 5 stars Reviewed 2 weeks ago

We booked online for one night, but before checkout the next morning we decided to book again for the next night when we woukd be coming back through Little Rock. We were pleasantly surprised that the front desk not only again gave us the Gold upgrade suite, but allowed us to keep the same suite we had the previous night.... More 

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate the wonderful comments you have left regarding our hotel. Our staff takes great pride in doing what they can to give our guests the best stay possible. We are very happy you enjoyed your most recent stay with us and look forward to seeing you again soon. More 

Oklahoma City
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came in with no reservation. The desk clerk was friendly and helpful, quickly getting us exactly what we needed. For whatever reason, I did not expect this hotel to be as nice as it was, but it was lovely. A nice big room with high ceilings with kitchenette ( even a dishwasher!), dinette table and chairs, 2 queen beds,... More 

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We thank you for your wonderful review of our hotel. We recently under went a million dollar renovation which included the new furniture, flooring and much more. We love the wonderful new look our hotel has to offer. I'm very proud of my current staff and Justin I agree is one of the best. We do everything we can to... More 

Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I checked out this property after it first opened and I was figuring out a regular place for my elderly parents when en route to and from Texas. My parents have stayed here a dozen times and report consistently excellent service. Had a reservation issue on our end last evening and Justin at the front desk was outstanding in resolving... More 

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate the wonderful review you have taken the time to give our hotel. Justin along with our other associates take great pride in serving our guests and try to make our guests feel like part of our extended hotel family. We look forward to seeing you or your parents the next time you are in the area. Thanks, Jonathan... More 

Overland Park, Kansas
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

In town for Tae Keando tournament with son, just two of us. Room was great. Large with separate kitchen area at entrance. Huge closet with entrances from kitchen & bath. A little bummed about the front desk response regarding broken thermostat. I called down last night & front desk was to bring 2 batteries for the wall thermostat. Never got... More 

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

I'm very happy to hear that you enjoyed your room. We have recently went through a million dollar renovation of our hotel. My sincere apologies on the problem you experienced with your thermostat. I can assure you this was an isolated incident. Our associates take great pride in serving our guests and normally respond quickly to any guest request and... More 

Fort Smith, Arkansas
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 1, 2015

We were very pleased with this hotel. A very friendly gentleman checked us in and told us that the kitchen staff would try really hard to have breakfast ready at 7:00 a.m. (since it was a Saturday), and indeed it was ready even a little before 7:00 a.m. The room was nice and clean. We really enjoyed the layout. Breakfast... More 

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for taking the time to share your wonderful experience you had at our hotel. Our staff really does care about our guests and do what they can to ensure everyone has a wonderful experience. Our front desk staff and breakfast staff are both amazing and do everything they can to ensure our guests have the best stay possible. We... More 

Saint Clairsville, Ohio
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 29, 2015

We stopped here on our way through to Texas. Super nice staff, very accommodating, nice hotel very clean. I don't ever let me kiss play on the floor but I felt like here it was ok. Nice kitchenettes, fridge with a freezer and we were in a two bedroom suite - exceeded my expectations.

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate your wonderful review of our hotel. We take great pride in giving our guests the best experience we can provide. Our housekeeping staff is amazing and each of our associates take great pride in giving personable and genuine customer service. We look forward to having you stay with us again in the future. Thanks, Jonathan Wittenberg General Manager More 

Kansas City, Missouri
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 26, 2015

I checked in on the 26th of Jan. The young man at the counter had a great attitude and some of the best customer service I've seen in Little Rock. He kept the dinner out late because he knew he had late check ins that hadn't arrived. Overall, I thought he did a great job.

Was this review helpful? Yes 2
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for sharing your awesome experience about your recent stay with us. We take great pride in our customer service and do whatever it takes to ensure our guests have the best stay imaginable. I hope you enjoyed our new look with our recent million dollar renovation. We look forward to having you stay with us again soon. Thanks, Jonathan... More 

Poteau, Oklahoma
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 9, 2015

I think we're starting to find and enjoy the advantages of extended-stay type lodging. Lots of room, and having the convenience of a kitchen (extra sink, counter space, full-size coffee maker, even paper towels), well, it just makes the stay more enjoyable. The beds are comfortable, our room was quiet, and the staff were friendly and helpful. Two closets with... More 

Was this review helpful? Yes 3
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate your wonderful review of our hotel. We take great pride in our newly renovated hotel with brand new furniture in lobby and guest rooms. I'm very happy you enjoyed our accommodations. My sincere apologies on the communication of our breakfast hours. I'll talk with my staff to ensure our breakfast hours are communicated better. I'm very happy you... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2015

It is really good to see people who enjoy their job and are truly committed to service. My elderly father and handicapped brother came down 10 minutes late to breakfast and Loretta went out of her way to make sure they had a hot Breakfast but also gave them restaurant quality service. Fantastic.

Was this review helpful? Yes 2
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for the wonderful review of our hotel. Our staff takes great pride in doing what they can to show extraordinary customer service and try to make our guests feel at home. We hope to see you again soon next time you are in the area and in need of lodging accommodations. Thanks, Jonathan Wittenberg General Manager TownePlace Suites by... More 

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