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TownePlace Suites Little Rock West

2.5 of 5
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12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
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TownePlace Suites Little Rock West
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Ranked #22 of 61 Hotels in Little Rock
A recent review
4 of 5 stars reviewed 4 days ago
jwillstp Germantown, Tennessee
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127 Reviews from our TripAdvisor Community

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    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germantown, Tennessee
Top Contributor
257 reviews 257 reviews
43 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent three nights at this hotel while in town for a soccer tournament. Check in was fast and efficient. Room had one king bed and a pull out couch. The room would have been comfortable for two people. When the pull out couch was open it touched the bed and there was no way to walk between them. The first... More 

Was this review helpful? Yes
Top Contributor
76 reviews 76 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed 4 nights for a soccer tournament. The rooms are a bit small, but they clean and have a kitchen with fridge, sink and counter. Staff was accommodating and professional - I wouldn't hesitate to stay again. Price was very reasonable. Plenty of retail within walking distance.

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for taking the time to write a review of our hotel. We hope to have you stay with us again very soon. Next time you have the opportunity to stay with us, please ask about our suite upgrades which could include our two bedroom suite that offer considerably more space for the family. Thanks, Jonathan Wittenberg General Manager More 

Berthoud
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was a breeze. The parking lot is nice, large and well lit. The lobby is nice and spacious and a nice place to gather. The rooms are nice & spacious as well. The amenities are nice...Fridge & freezer, desk, sofa, etc. The bed was very comfortable and the rooms are fairly quiet. The breakfast buffet is a different... More 

Was this review helpful? Yes 1
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate your good feedback regarding your recent stay with us. I'm very happy you enjoyed your stay. My apologies on the service you experienced during breakfast. I can assure you this is not typical for our hotel. I'm sure this instance was due to the large group in house eating breakfast around the same time. This issue has been... More 

United States
Top Contributor
78 reviews 78 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

I would give this hotel a higher review but the pet odor in my room was terrible. I love this chain of hotels and will continue to stay at them. I like the set up, etc. The staff was friendly when checking in. The bed was comfortable. There are a lot of dining options nearby. If you are sensitive to... More 

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

My sincere apologies for the problem you experienced with your room. I can ensure you that normally we ensure each of our rooms that have had pets stay in them is given a special deep cleaning. I am investigating this matter and ensuring that this process is perfected to prevent future occurrences like yours from happening again. For our more... More 

Springdale, Arkansas
Top Contributor
120 reviews 120 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I frequent this property when in Little Rock and the staff consistently does a great job. This is the Cheers of hospitality because they call you by name. The rooms have always been clean and the property well maintained. If you travel to Little rock this is a great place to stop to relax and recharge.

Was this review helpful? Yes 1
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for the awesome review. Our staff treats our guests as part of our extended family and do what we can to ensure your stay is stress free and relaxing as possible. We look forward to having you stay with us next time your in the area. Jonathan Wittenberg General Manager More 

Conway, Arkansas
Contributor
17 reviews 17 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Cannot say enough about this property! Very very clean and rooms are very nice! The staff was very very helpful and polite! One in particular named Clara was helpful in getting everything we needed. Breakfast was nice and sufficient too. I will definitely stay here again and again! Lovely property!

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate the wonderful review you have given our hotel and staff. Our staff takes great pride in serving our guests. Karla along with our other very valued staff care very much for our guests and do what they can to ensure they have the best stay possible. Thanks again for posting about your experience with us. We hope to... More 

Parsons, Kansas
Top Contributor
50 reviews 50 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 19, 2015

Stayed here 3 nights last week. Nice newly updated hotel that is close to shopping and several restaurants. Front desk was beyond helpful. Room made us feel right at home, very clean, full kitchen, 2 closets. Bathroom is small but all you need while traveling. I will stay here again if I am in the area. Breakfast buffet WA very... More 

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We are very happy to hear you enjoyed your recent stay with us. Thanks for the wonderful review of your recent experience staying at TownePlace Suites Marriott here in Little Rock, Arkansas. Our staff takes great pride in taking care of our guests and making our hotel a place you can feel at home away from your home. We look... More 

Bella Vista, AR
1 review
5 of 5 stars Reviewed May 9, 2015

We booked online for one night, but before checkout the next morning we decided to book again for the next night when we woukd be coming back through Little Rock. We were pleasantly surprised that the front desk not only again gave us the Gold upgrade suite, but allowed us to keep the same suite we had the previous night.... More 

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate the wonderful comments you have left regarding our hotel. Our staff takes great pride in doing what they can to give our guests the best stay possible. We are very happy you enjoyed your most recent stay with us and look forward to seeing you again soon. More 

Oklahoma City
Contributor
17 reviews 17 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 5, 2015

We came in with no reservation. The desk clerk was friendly and helpful, quickly getting us exactly what we needed. For whatever reason, I did not expect this hotel to be as nice as it was, but it was lovely. A nice big room with high ceilings with kitchenette ( even a dishwasher!), dinette table and chairs, 2 queen beds,... More 

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Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We thank you for your wonderful review of our hotel. We recently under went a million dollar renovation which included the new furniture, flooring and much more. We love the wonderful new look our hotel has to offer. I'm very proud of my current staff and Justin I agree is one of the best. We do everything we can to... More 

Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 29, 2015

I checked out this property after it first opened and I was figuring out a regular place for my elderly parents when en route to and from Texas. My parents have stayed here a dozen times and report consistently excellent service. Had a reservation issue on our end last evening and Justin at the front desk was outstanding in resolving... More 

Was this review helpful? Yes
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate the wonderful review you have taken the time to give our hotel. Justin along with our other associates take great pride in serving our guests and try to make our guests feel like part of our extended hotel family. We look forward to seeing you or your parents the next time you are in the area. Thanks, Jonathan... More 

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