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TownePlace Suites Little Rock West

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12 Crossings Court, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205
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TownePlace Suites Little Rock West
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145 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The Little Rock Townplace Suites is our new home on the road. We have been traveling to Little Rock frequently to UAMS Hospital. After staying at a different hotel every time we finally discovered Townplace and we are now set. The hotel is well located in a quiet neighborhood in West Little Rock with easy access to I 430 and... More 

Helpful?
Thank Thaowner
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for the awesome review regarding our hotel. Our staff does everything we can to ensure all our guests feel they are home away from home while staying with us. We look forward to seeing you again soon. Thanks, Jonathan Wittenberg General Manager More 

Arnold, Missouri
Level Contributor
12 reviews
3 of 5 stars Reviewed January 2, 2016

We had a King standard suite. Staff was friendly at check in. Room had a full size refrigerator, dishwasher, 2 burner stove, pots and pans, dishes, silverware, etc. Bed was not the most comfortable, but ok. Room was small, but adequate. Everything was clean, except for the burners, which had caked and burnt on food, and the curtains had large... More 

Helpful?
Thank LAMOchick
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate the feedback during your recent stay. This issue has been addressed to ensure this was an isolated incident. We are very happy that overall your stay was good. We hope to see you again soon. Thanks, Jonathan Wittenberg General Manager More 

Fort Smith, Arkansas
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 31, 2015

Best feature possibly is the unusually friendly and polite staff - at all work levels. Breakfast area layout is pleasant and Not institutional. Breakfast itself average. One serious negative: Internet was erratic and irritating. Computer timed out more than once on routine program updates. Public courtesy computer in lobby has out-of-date programming - Chrome and gmail can warning that the... More 

Helpful?
Thank Flint_Creek_Farm
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We are very pleased you enjoyed your recent stay with TownePlace Suites Little Rock. Our staff takes great pride in providing excellent customer service to all our guests and ensuring that you are at a place that feels like a home away from home. My apologies on the internet experience you had. Unfortunately during the time period you were staying... More 

Prescott, Arizona
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 22, 2015

Very nice room. Large, with mini kitchen, closet, desk, sofa bed, and comfortable king bed. Good hot breakfast. Free Wi-Fi. Close to a large outdoor shopping center with Wal-Mart, Penny's, and numerous other shops. Lots of restaurants there such as Outback. Room was large enough and equipped enough that you could easily stay for a week. Very satisfied and would... More 

Helpful?
Thank David K
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thank you for your awesome review. Our staff does what we can to ensure all our guests feel like they are at a home away from home. We hope to see you again very soon. More 

Alpharetta, Georgia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 22, 2015

I'm an Elite Member with Marriott and this is the first time in 15 years I've ever had to experience ROACHES in my room. I was sharing a 1 bedroom suite with my sister and 3 little nieces. We checked into the hotel on 12/19/15 late in the evening, this should've been enough time for housekeeping to make sure the... More 

Helpful?
1 Thank Delta93
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

This is a very unfortunate situation and one we take very seriously. We take great pride on the cleanliness and service we provide at our hotel. I can assure you this was an isolated incident and has been addressed with our staff on the causes and ways to prevent this from happening again. We thank you for taking the time... More 

Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 18, 2015 via mobile

Currently at this hotel now. It says it's been renovated recently but the furniture is very scratched up and the bath room is extremely tiny. The walls are thin and can hear everytime the person above us makes a move. Staff is friendly.

Helpful?
Thank futurehogmom
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

My sincere apologies for your recent experience. Please contact someone at hotel and we will be happy to find a solution to the problems you seem to be experiencing. This doesn't sound typical of our guests experience while staying with us. We definitely would like to make this better for you and see if there is anything we can do... More 

Stone Mountain
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 22, 2015

This was my first time in Little Rock, and was there for business. I was very pleased with my stay. It is located near several places to eat, and right behind a wonderful strip mall. Easy to find, right off highway. Rooms were nice and clean, internet was fast, and they offered wine,beer, and soft drinks, along with munchies in... More 

Helpful?
Thank Punkypo
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for the awesome review of our hotel. Our staff enjoys serving our guests who seem to love our newly renovated property. We hope to see you again soon the next time you are in the area. Jonathan Wittenberg General Manager More 

Kerrville, Texas
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 11, 2015

This is a very nice hotel in Little Rock. Great location, easy access to the interstates; plenty of eateries near by, or a Wal Mart if you are inclined to eat in. The rooms offer a full kitchen...no oven...so buying munchies out and returning to the room can be a cost saver. The only draw back is that since there... More 

Helpful?
Thank Paul P
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks for your wonderful review regarding our hotel. TownePlace Suites Marriott has stoves in all our guest rooms and ovens in our upgraded One and Two bedroom suites. We hope to see you again soon the next time you are in the area. Jonathan Wittenberg General Manager More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 26, 2015

Took an overnight trip to LR and have used Towne Place before in other locations. We like them for the two bedroom suites and the pet friendly atmosphere. The beds in this particular one was not quite as good as most, neither was the breakfast. I would most likely stay here again; but, would look for other options first as... More 

Helpful?
Thank skeet S
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

We appreciate your feedback regarding your recent stay. Our hotel is anticipating some exciting changes in 2016 which includes our beds and breakfast. Our staff takes great pride in providing service which to our guests which enables them to feel they are at their home away from home. Our hotel provides full kitchens in each of our guest rooms, complimentary... More 

Memphis, Tennessee
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 16, 2015

This hotel recently opened, nicely decorated and location was great close to downtown trolley line. Staff was friendly. The only issue I had was the breakfast area, it is laid out strangely, the coffee is on the other side of a wall and there is no signs indicating where it is - had to make 3 trips back thinking I... More 

Helpful?
Thank cjsayman
Jonathan W, General Manager at TownePlace Suites Little Rock West, responded to this review

Thanks you for taking the time to give your feedback of your recent stay. We are very happy you enjoyed everything. We are always looking for new ways to improve our service and will certainly reevaluate our breakfast setup and service. Jonathan Wittenberg General Manager More 

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