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All 446 New York City hotels

Comfort Inn Central Park West

2.5 of 5 Hotel   |   31 West 71st Street, New York City, NY 10023-4103 (Manhattan)
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Ranked #350 of 446 hotels in New York City
A recent review
3 of 5 stars reviewed 5 days ago
HMLesley Jindabyne, Australia
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868 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jindabyne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The good news is that the position is great amongst a residential area and close to everything including Central Park and the subway. Easy walk to Broadway and Times Square and the Lincoln Centre. This is about the only positive for the price. The lift is painfully slow. We were on 14th (top) floor. The breakfast room is way too... More

Was this review helpful? Yes 1
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Good day and thank you for sharing your experience with us. I sincerely apologize that you left after staying with us for a week. Should you choose to return and stay with us again, I suggest a King room for you and your daughter as we can provide a rollaway bed in that particular room type which offers considerably more... More

Morecambe, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is one block from Strawberry Fields, close to some great restaurants and the hop on hop off route. The rooms were small, but we upgraded from a double to a queen room, well worth the extra few pounds to give us more space, we could walk around the bed, there were two windows in the room and one... More

Was this review helpful? Yes 1
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Hello and thank you for submitting a kind review of your stay with us. We do encourage guests who need a little extra space to upgrade to a Queen or King room. I am glad the room type worked for your needs during your stay. We have made many changes to the breakfast over the course of the last few... More

Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel for 8 nights. I read the reviews on here prior and so I was aware that the rooms would be small. There is only one lift and it is quite slow, however this was no problem for us, we took the stairs. The breakfast area was small and crowded but we grabbed a piece of... More

Was this review helpful? Yes 1
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Good day and thank you for choosing to stay with us and submit a kind review. I truly appreciate the kind words and have shared your review with the entire staff. We strive each day to provide the best possible experience we can for each guest. Thank you for noticing all the great things about the property and especially the... More

Orlando, Florida
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for 2 nights 3/18-3/20. The room was small but ok for a couple of days. Very quiet. The location was wonderful. A half a block from Central Park and close to subways. Easy walking distance to restaurants.

Was this review helpful? Yes 1
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Good day and thank you for sharing your experience with us. Our location is one of many reasons that guests return to stay with us. Having all that NYC has to offer at the front door yet being able to escape back to our quaint neighborhood at the end of the day is wonderful thing after a long day in... More

boston, ma
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

The room was clean but the smallest I have ever stayed in. If you're just looking for a bed, you'll be fine. If you plan on spending any time that is not sleeping, then you may want to stay somewhere else. I realized that without moving from one spot, I could use the shower, toilet and sink all at the... More

Was this review helpful? Yes
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Good day and thank you for sharing your experience with us. Some of our room types are certainly smaller than others so I do apologize the room size did not fit your needs. Upon returning I would suggest upgrading to a King room which is relatively spacious even by NYC standards. They also offer a desk or sitting table and... More

Maryland
Top Contributor
56 reviews 56 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Don't go here expecting the Marriott. It is much more like a small boutique hotel in Paris. Central Park is half a block away and the metro was 1 1/2 blocks away. Our room wrapped around the elevator shaft but all was quiet. It was small and the bathroom was the smallest I have ever been in but everything was... More

Was this review helpful? Yes
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Hello and thank you for being our guest and submitting a review of your stay. I am delighted to hear that your experience was positive all around despite the size limitations of the room and bath. I have shared this review with Kimberly in breakfast and she was so happy to be recognized. We are trying to make many changes... More

Clear Spring, Maryland
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We checked in late Friday night and noticed that the room was very small but manageable. The cockroach on the wall was very large and unmanageable. We took pictures and went to the front desk and management offered to change our room. No thanks.....if they are in one room they are in all rooms. We checked out and went elsewhere... More

Was this review helpful? Yes 1
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Good day, I sincerely apologize for the situation encountered during your visit to our hotel. Please know that by no means is that a normal occurrence in our hotel. We take many precautions and have very strict control measurements in place to prevent situations like this from ever happening. It is very unfortunate and am very sorry. Thank you for... More

Union City, New Jersey
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2014

This is the second time I've stayed at a Comfort Inn and this is definitely my last time. The hotel was horrible. Carpets not vaccumed, room was small, chair was nasty, my pillow smelled. I couldn't take it. We checked in about 6:30 and left at 8:30. I couldn't do it. I will never stay at a comfort Inn again.... More

Was this review helpful? Yes 2
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Hello and thank you for informing us of your experience, I sincerely apologize that the attempt to stay did not turn out the way you would have liked. We would have been more than happy to offer you an upgrade or move you to a different room. I completely understand the decision to move on and again I am very... More

Rochester, Minnesota
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 24, 2014

On May 6th, 2012, during a week long stay, my husband and I had our laptop stolen from our room at the Comfort Inn Central Park West. When we reported the incident to the manager, Charlene Hornhill, she advised us to call the police and file a report. We followed her instructions and filed the incident with the police. At... More

Was this review helpful? Yes 2
Andrew B, General Manager at Comfort Inn Central Park West, responded to this review

Hello and thank you for bringing this to our attention. I sincerely apologize that no resolution has been offered for your loss. As the new General Manager I ask that you contact me at your convenience at the hotel so that we may further discuss the situation and I can work on getting closure to this incident. Again I am... More

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Additional Information about Comfort Inn Central Park West

Also Known As:
Comfort Inn Central Park West Hotel
Comfort Inn Central Park West Hotel New York City
Comfort Inn New York City
Comfort Inn Central Park
Comfort Inn New York
Central Park West Comfort Inn
New York City Comfort Inn
Address: 31 West 71st Street, New York City, NY 10023-4103
Location: United States > New York > New York City > Manhattan , Midtown , Upper West Side
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast
Hotel Style:
Ranked #350 of 446 hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Central Park West 2.5*
Official Description (provided by the hotel):
Located on Upper West Side near popular restaurants, shops and boutiques - Convenient to transit and subway. ... more   less 
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