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Comfort Inn Central Park West

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31 West 71st Street, New York City, NY 10023-4103
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Comfort Inn Central Park West
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Comfort Inn Central Park West
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804 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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west hills, ca
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have been staying here since '99. I love the location and the staff. The continental breakfast is your basic items and Kimberly keeps everything stocked and greets you with a smile. The staff is the greatest and will go above and beyond to make your time with them as comfortable as possible. The property has a new GM. I... More 

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Robert K, General Manager at Comfort Inn Central Park West, responded to this review

We wanted to take this opportunity to thank you for the glowing review of our property, I will be sure to share this with all of the staff members of our hotel. We appreciate the fact you chose our property as your home away from home and we look forward to your next visit with us. We will strive to... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

I booked 4 months prior a two bed room option. When I arrived I was told I only could have a king size bed room with a roll away bed. Begrudgingly I accepted with no choice. I waited over an hour with no bed. I then left for dinner to return to a roll away bed in the hall outside... More 

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Robert K, General Manager at Comfort Inn Central Park West, responded to this review

We wanted to take a moment and apologize for your recent stay with us as we fell far short of the expectations during your stay with us. I am showing this review to the entire staff so that something like this does not occur again. Please accept our sincerest apologies and we hope that you would give us another try... More 

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Jacksonville, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel to attend my nephew's Columbia University graduation. Hotels were hard to find and prices soared due to all the graduations during this week. The best part of the hotel is their friendly staff -- all of them greeted you and were eager to help with anything (directions, extra towels, getting a cab back to airport). The... More 

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Robert K, General Manager at Comfort Inn Central Park West, responded to this review

We wanted to take this opportunity to thank you for staying with us during your recent visit to our area, we are pleased to hear the staff was friendly and courteous towards you during your encounters with them. Please be advised that in the not too distant future the hotel will be undergoing renovations to include the public areas as... More 

1 review
1 of 5 stars Reviewed 1 week ago

This is by far the worst hotel I have ever stayed in. The pictures on the website are very misleading. It is very much in need of an update. The lights went out simply from using a hair dryer, the a/c was a very small window unit that did not cool the extremely small room, and there was not a... More 

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Robert K, General Manager at Comfort Inn Central Park West, responded to this review

We wanted to take this opportunity to apologize for your recent experience here at our hotel and are very sorry that your stay was less than satisfactory. Please be assured that all of the issues you encountered will be addressed with the entire team so that we can provide better service in the future. Please note in the no too... More 

Norther California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My son goes to school in Manhattan, so I like to stay as close to him as I can. This place has a great location on the Upper West Side. Like many hotels in the area it is tiny. It is old and worn, the elevator creaks its way up, and the windows are filthy. That said, the room was... More 

Was this review helpful? Yes
Robert K, General Manager at Comfort Inn Central Park West, responded to this review

Thank you for staying with us during your recent visit to our area, we are happy you chose to stay with us with all of the options available to you. Please be advised that in the not too distant future the hotel will be undergoing a renovation to include the public areas and the guestrooms. Thank you once again for... More 

Indy
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

PROS Good location for Central Park (72nd St) and AMNH. Close to B and C subway. No insects or rodents seen. A/C worked well, but noisy. Internet service was great Lots of hot water CONS VERY limited breakfast items and poorly done. No jelly, no cream cheese, no bananas, no apples, one day no knives or pepper. Only one waffle... More 

Was this review helpful? Yes
Robert K, General Manager at Comfort Inn Central Park West, responded to this review

Thank you for staying with us. Your feedback is greatly appreciated. Thank you for allowing us the opportunity to be more aware about our room conditions and our breakfast room area as well. We do have really good news, we will soon be going through a renovation in the guest rooms and public areas. We hope you come stay with... More 

Birkenhead UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed in January this year for 5 nights. Was a decent enough hotel. Was on the 12 floor which when there is someone who hates lifts aint good. Room was small but cosy and was clean. Had no key for the safe but was sorted out quickly. Walked into Time Sq for the 1st few days but getting a taxi... More 

Was this review helpful? Yes
Robert K, General Manager at Comfort Inn Central Park West, responded to this review

We wanted to take this opportunity to thank you for staying with us during your recent visit to our area. We value all guest comments and use them as a tool to help improve our service overall. Please be advised that in the not too distant future our hotel will be undergoing a renovation to include the public areas as... More 

Paris, France
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The location of the hotel is good enough, Central Park and the metro are around the corner. The rooms are tiny, only one bedside table, no space for a chair! No shelf in the bathroom to place objects. Warning: the magnetic key works some day. If one comes home late, repair-man will not be available ... The breakfast is very... More 

Was this review helpful? Yes
Robert K, General Manager at Comfort Inn Central Park West, responded to this review

We wanted to thank you for your recent stay with us during your visit to our area and thank you for the valuable feedback. Please be advised that in the not too distant future the property will be undergoing a renovation to include the public areas and the guestrooms. Thank you once again for staying with us and we would... More 

Spruce Grove
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2015

My wife and I stayed here for four days. Loved it! Good value , very close to Central park , close to subways restaurants and markets. Safe and clean snuggled on a residential street of classic brownstones. The building is old . 1940 I guessed but in great shape. Has a small slowish elevator... no big waits though. The rooms... More 

Was this review helpful? Yes 1
Letart, West Virginia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 15, 2015 via mobile

The hotel was very clean breakfast was included & was great not just bagels & coffee. Great walking distance to many great spots in NYC! Definitely would stay again. Only complaint was needing clean towels we ended up getting ourselves. It was great girls BFF trip! Have visited NYC for years but first time at this hotel. Overall GREAT!

Was this review helpful? Yes 2
Robert K, General Manager at Comfort Inn Central Park West, responded to this review

Thank You for staying at our hotel. We appreciate your business and apologize for any inconveniences with your stay. Thank you for your feedback and we will use it as a tool to better ourselves in the future. We look forward to seeing you again. More 

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Staying in Upper West Side

Neighborhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
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