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The Marcel at Gramercy

201 East 24th Street, New York City, NY 10011
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1 room 1 guest
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1,881 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Marcel at Gramercy
See the most recent reviews
Toronto, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 3, 2011

My husband and I booked a long weekend/anniversary trip to NYC for the last weekend of July. As soon as we arrived at the hotel we were very pleased with the whole experience from check-in to our departure. The staff was very accommodating and friendly. The hotel was very quiet, clean, well maintained and very modern. The beds were extremely... More 

Was this review helpful? Yes 1
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear Jacquelinesss, Your review is most appreciated! Thank you so much for taking the time to share your experience. We are very pleased that you enjoyed your stay with us and hope that we are able to welcome you back very soon! Nalini Sullivan General Manager More 

Albany, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2011

This hotel was beautiful and we would love to go back. It was very clean and conveniently located to a lot of NY attractions. The staff was also very sweet, helpful and accommodating

Was this review helpful? Yes 1
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear itschelseaxo, Thank you so much for your review on TripAdvisor! I am very glad that you enjoyed your stay with us and hope that you think of us the next time you visit NYC. We appreciate you sharing your experience! Sincerely, Nalini Sullivan General Manager More 

Santa Barbara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2011

As an interior designer for luxury hospitality projects I am always so excited to stay at properties that are just above-and-beyond... and The Marcel at Gramercy did just that! Everything about the hotel, from location to service to price was outstanding. The amazing flexibility of staff-especially Raul Dupless, who does anything at anytime of day, made my business stay extremely... More 

Was this review helpful? Yes 1
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear SueFirestone, Thank you for your wonderful review! We are very pleased that you enjoyed your stay with us and we really appreciate the staff recognition! It is wonderful when our staff is complimented for their hospitality. We hope that we are able to welcome you back to the Marcel very soon! Nalini Sullivan General Manager More 

Denver, Colorado
1 review
4 of 5 stars Reviewed July 31, 2011

This is a nice, clean hotel in the Gramercy area of Manhattan - close to subway, restaurants. Staff is very friendly and helpful and car service is available to airport. Room was very clean, modern and quiet, and there is a very nice patio on top roof level with a beautiful view of New York skyline. The only suggestion would... More 

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear momtwocats, Thank you so much for posting a review on TripAdvisor! We appreciate you taking the time to inform us of your experience while staying with us. I am very glad that you enjoyed our 10th floor guest lounge and the amazing view from our roof top! We hope to welcome you back soon! Nalini Sullivan General Manager More 

Lugo, Spain
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 29, 2011

First of all, I must say EVERYONE of the workers is REALLY nice and helpful. But... when we got to our room... picture this: a double bed, two night-tables and the only place left to leave our suitcases was the floor on one of the sides of the bed ( the other one was not wide enough) and that was... More 

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear Rosaperezparapar, Thank you for informing us of your experience at The Marcel at Gramercy on Tripadvisor. I am glad you found our staff to be hospitable, however I am very disappointed to learn you did not thoroughly enjoy your stay or accomodations. I would love to discuss your stay personally and would like for you to contact me direct,... More 

London
Level Contributor
75 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 stars Reviewed July 28, 2011

I stayed here in March and loved it so much I'm going back next week. It is so hard to find a reliable hotel in NYC that is cheap, gives great service and is in a good spot. This place covers all bases. Rooms are small but honestly, what are you doing in your room? Its New York!!!!. Staff are... More 

Was this review helpful? Yes 1
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear MissPf, Thank you so much for posting a review on TripAdvisor! I am so glad that you enjoy our staff's hospitality as well as the accomodations. We look forward to welcoming you back, thank you for your loyalty! Nalini Sullivan General Manager More 

New England
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed July 27, 2011

I travel for a living and used to live in Manhattan, know that to begin. This hotel was, in a word, suffocating. They did not have the bed size I had reserved (queen) and instead gave me a tiny room with a full (if that) bed and no window. When I asked for a change, the desk clerk tried to... More 

Was this review helpful? Yes 2
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear JanieD, Thank you for posting your review on TripAdvisor. I am disappointed to learn that you were not satisfied with your accomodations while staying with us. I noticed that your stay was in August of 2010. Please note that over the past year we have made many improvements and hope that you would consider giving us another opportunity the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 26, 2011

My family and I stayed at the marcel in early july for a mini family get away and boy wasnt It amazing! The staff made us feel right at home upon our arrival and gave us amazing resturant suggestions throughout our stay! As for the rooms they were decent sized for a nyc hotel cant complain! Deff will be returning... More 

Was this review helpful? Yes 2
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear Richard3100, Thank you so much for posting a review of our hotel on TripAdvisor. I am so pleased that you enjoyed your stay with us and the staff was accomodating! We are very appreciative of your kind words and we hope to see you again soon! Sincerely, Nalini Sullivan General Manager More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed July 20, 2011

The hotel staff were amazingly friendly and helpful, we especially appreciated the fact the doorman recommended the black car service to take us to the airport at the end of our stay. The hotel room was small, but clean, and we thought the roof top lounge was great for planning the day ahead with fantastic views. The only downside to... More 

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear nyclane, Thank you so much for writing a review on TripAdvisor! I am so glad that you enjoyed your stay with us and were able to utilize the car services that we offer. We hope that we are able to welcome you back very soon! Sincerely, Nalini Sullivan General Manage More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 20, 2011

Was given a room which faced another building or maybe it faced into the restaurant next door. A/C worked terribly and window would not open...possibly due to the loud compressor just outside the window. Room was extremely tiny and they try to call this tiny table a desk which I couldn't even sit at. I had to pull the damn... More 

Was this review helpful? Yes 1
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear dals107, Thank you for writing about your experience at The Marcel on TripAdvisor. I am very disappointed to learn that you were not completely satisfied with your recent stay. Please accept my sincerest apology for this. We do offer a variety of room type choices and always recommend that you inform our staff if you are not satisfied with... More 

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