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The Marcel at Gramercy

201 East 24th Street, New York City, NY 10011
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1 room 1 guest
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1,870 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Marcel at Gramercy
See the most recent reviews
Los Angeles, CA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 15, 2012

I can tell you that the Marcel at Gramercy is one of those top-notch kind of customer service venues and I haven't even stayed there -- that's how good they are. My girlfriend was staying in NYC on business over Valentine's Day. I called the front desk to have something set up in her room. Zack and Mark were incredibly... More 

Was this review helpful? Yes 3
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear Ramone_Zabala, Thank you for posting a review on TripAdvisor! We appreciate you taking the time to inform us of your experience with our team! I will be sure they are commended for going the extra mile to make your girlfriends valentines a special one! We hope that we are able to welcome you to our hotel soon! Thanks again!... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 8, 2012

We have been staying at the Marcel for years, for long stretches of time, and appreciate being taken care of by the staff. Danny always greets us with a smile and was particularly awesome and helpful this trip. Not only did he always have ice sent to our room so one of us could ice our broken foot, but he... More 

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 6, 2012

Great location for getting anywhere south of Central Park. There was someone there to greet us at the door upon arrival with a smile (a lost art in hospitality sometimes now..) Check-in was smooth, correct, friendly, and prompt. Initial room was small but tastefully decorated and clean, more than enough for us for one night. We would have been happy... More 

Was this review helpful? Yes 2
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear gsfg5007, Thank you very much for posting your experience at The Marcel at Gramercy on TripAdvisor! I am very glad that you enjoyed your stay with us and our team was able to find a solution to your challenge that was beyond your expectation. We pride ourselves in the hospitality that we offer our guests, thank you for the... More 

Waltham MA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 6, 2012

Cool place; high design allowing very efficient space (and pricing). Service well above the level of more expensive places. Near some great restaurants, including 'Inoteca (from which room service is available).

Was this review helpful? Yes 2
Henley-on-Thames, United Kingdom
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 4, 2012

Good value hotel, close to Grammercy. Rooms are typically New York small. On two occasions I have been moved to a sister hotel The Bentley on E62. Whilst the rooms are much larger the location is not great.

Was this review helpful? Yes 2
Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 3, 2012

Stayed here in January 2012 for two nights. Amazing, friendly staff that were very helpful at check-in and providing recomendations to local spots throughout our stay. The rooms were very nice and comfortable. Small compared to large chains but what you would expect in NYC. The rooms were well stocked with snacks and drinks. No bar or restaraunt at the... More 

Was this review helpful? Yes 1
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review
Google Translation

Estamos encantados de que haya disfrutado de su estancia con nosotros! Gracias por compartir la experiencia en TripAdvisor! Me alegra... More 

Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 27, 2012

I loved this hotel and I have stayed in a number of NY hotels over the years. The room was spacious and a great price. The staff was outstanding. The location was terrific! Anything I needed was promptly taken care of. Could not have asked for anything more!

Was this review helpful? Yes 4
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear Louise P, We are thrilled that you enjoyed your stay with us! Thank you for sharing you experience on TripAdvisor! I am pleased that you found our staff accommodating and you rank us as one of your favorites! We hope that we are able to welcome you back very soon! Sincerely, Nalini Sullivan General Manager More 

Leeds, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 23, 2012

Stayed here for 4 nights and found the staff to be amazingly helpful, especially a couple of the dudes on the door. Nice enough location for either walking or a quick cab either uptown or downtown. called at the downstairs bar for a nightcap and was a nice spot with a friendly barman. lovely view from the 10th floor deck.... More 

Was this review helpful? Yes 1
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear rooties, Thank you for sharing your experience on TripAdvisor! We also LOVE the photos you published of the view from our roof top terrace, they are wonderful! I am very pleased that our staff made you feel welcomed and our location convenient. We hope that we are able to welcome you back very soon! Sincerely, Nalini Sullivan General Manager More 

Washington DC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 19, 2012

The room was very small... smaller than most "small NYC rooms". Walls weren't that thick, as I was awoken in the middle of the night by a drunken couple who couldn't get into their room. Room was clean, although it was a bit heavy on some potpourri scent.

Was this review helpful? Yes 1
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear tcsmint, Thank you for sharing your experience on TripAdvisor. We appreciate you taking the time to post a review. Please accept my sincere apology for any inconveniences you may have encountered while staying with us and we hope that we are able to welcome you back very soon! Sincerely, Nalini Sullivan General Manager More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 16, 2012

Stayed here for 3 days recently and must say I was extremely impressed with the courteous attitude of all the staff and the wonderful atmosphere displayed in the hotel. I have absoloutely no gripes at all and I can be pretty fussy when it comes to hotel rooms! The room I stayed in was a standard king and was brilliant,... More 

Was this review helpful? Yes 2
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Dear hm001, We appreciate you taking the time to post a review on TripAdvisor. I am very pleased that you enjoyed our convenient location and welcoming atmosphere. Thank you for recommending our hotel, we hope to see again soon!! Sincerely, Nalini Sullivan General Manager More 

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