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The Marcel at Gramercy

201 East 24th Street, New York City, NY 10011
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The Marcel at Gramercy
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The Marcel at Gramercy
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1,615 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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rhinebeck,ny
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

At first glance the location of the hotel did not seem ideal. It is located on the East side, at 24th street between Lexington and Third Avenue, but the proximity to good public transportation made it convienent to get around the city. The hotel is new and the interior spaces very "jazzy" and tastefully done. We stayed in a small... More 

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Toronto, Canada
Top Contributor
279 reviews 279 reviews
52 hotel reviews
487 helpful votes 487 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a great experience with this hotel, staying on the 6th floor, during the week of March 14th. Although I must say, my review would be much different if we were in their smaller room for 7 nights. Initially we were on the 3rd floor, and I noticed a big difference in street noise levels between the 3rd and... More 

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi product-of-canada - Thank you for your great review! I see you are quite the world traveler, and we greatly value your helpful feedback. I am glad we were able to move you off of the 3rd floor after your initial night. We usually recommend reserving the upgraded room types (Superior or Deluxe). As a matter of fact, please feel... More 

Los Angeles, California
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Looks nice and modern in photos - the complete opposite. Imagine the pictures online but wallpaper peeling, walls painted over 5 times, the tub even painted, baseboards damaged, carpet peeling, damaged furniture and the best - the building floors are caving. One side of the floor is higher than the other- sitting in my bed was entertaining because I felt... More 

Was this review helpful? Yes 3
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi MBOC - Thank you for sharing your expeirence with us. I am sorry to hear about your concerns. Would you please email me directly at mwilliams@marcelhotelnyc.com so that I can get a bit more information on your stay? As you can see from the numerous positive reviews below, your comments are not typical of the experience and level of... More 

Wintersville, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Jae has helped me get reservations a number of times and he has done a Great job for us.He makes it a pleasure to make reservations, which usually isn't that easy.He would be credit to any organization.

Was this review helpful? Yes 1
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi dvince41 - Thank you for sharing your positive feedback with us! We agree with you - Jae is awesome! I have shared your comments with him, and he is very appreciative. We hope you continue to stay with us at the Marcel at Gramercy in the future. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Costa Mesa
1 review
4 of 5 stars Reviewed 4 days ago NEW

Well located, very clean with cute decor but noisy guests and lack of free WiFi in the room took the shine off somewhat. Be good to experience the lovely room garden in summer - the views are amazing.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Linda N - Thank you for sharing your great feedback with us! We appreciate your comments, and hope you were able to enjoy our complimentary wifi, coffee and tea on our 10th floor lounge. Be sure to come back when the weather warms up a bit - the views are unmatched! We hope to see you again soon! Mike... More 

Brighton, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had a great stay here, while in NY for work, and over a weekend. Nice position in town with easy reach updown and to nice restaurants in Gramercy Park area. I'd recommend it - was very smart and had a luxury feel, without the room rates to match.

Review collected in partnership with this hotel

Was this review helpful? Yes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Jennifermrs M - Thank you for sharing your experience with us! We are glad you enjoyed our convenient location, and hope you truly were able to experience what a great neighborhood Gramercy is! We hope to see you again soon. Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

London
1 review
5 of 5 stars Reviewed 5 days ago NEW

just returned from New York and the Marcel Gramercy was excellent value for money with real focus to the customer. Excellent level of detail and really enjoyable hotel experience. The area has many local restaurants and bars, and just a short taxi ride to central New York

Review collected in partnership with this hotel

Was this review helpful? Yes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Andrew F - Thank you for sharing your feedback with us! We're glad our Team took great care of you, and we hope you enjoyed our great location. Please visit us again, and we'll ensure your expectations continue to be exceeded! Thank you again. Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Sunderland, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Just returned from our first trip to New York and have to say that The Marcel ticked every box for us. Booked via 'Last Minute.Com' and choose it for the price more than anything but have to say that we were very impressed. The pictures on the website match exactly what you see when you get there. Location is great... More 

Review collected in partnership with this hotel

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Garry R - Thank you for sharing your feedback with us! We feel it's a shame you had to leave, also :) Please reach out to me directly the next time you're planning another trip into NYC. I'd be happy to personally handle your reservations from start to finish. Thank you again! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Argyle, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had a quick visit for a conference and was meeting up with an old friend in the city so decided to stay here, and the Marcel at Gramercy once again exceeded my expectations. I felt very comfortable in this clean and modern hotel, and the staff is super friendly and accommodating. I would have loved to stay longer!

Was this review helpful? Yes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Kelly S - Thank you for sharing your experience with us, and thank you for continuing to make the Marcel at Gramercy your home away from home while in New York City. We hope to see you again soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Very nice boutique hotel. Many great places to eat or shop in the area . Rooms are small but very clean and comfortable. Would highly recommend for a short stay in NYC for business or a short get away,

Review collected in partnership with this hotel

Was this review helpful? Yes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Sandy P - Thank you very much for your great review! We're thrilled to hear about the great experiences our guests have, and hope you join us again soon! Mike Williams General Manager More 

Hotel Review Summarization

What travelers say

  • Very clean(5)
  • Hotel staff(3)
  • Rooms are small(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (51)
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Amenities (81)
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Deluxe Double Room (86)
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Deluxe King Room (93)
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Junior Suite (128)
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Restaurants and Bars (16)
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Standard King Room (19)
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Standard Queen Room (56)
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Superior King Room (77)
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The Hotel (70)

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