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The Marcel at Gramercy

201 East 24th Street, New York City, NY 10011
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The Marcel at Gramercy
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1,811 Reviews from our TripAdvisor Community

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Traveler rating
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    653
    232
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
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Toronto, Canada
4 of 5 stars Reviewed 3 days ago NEW

If your use to staying in midtown, this will be a change. I still like the midtown area, but this area starts to grow on you. The hotel is a boutique hotel. Check in was fast and the people are very easy to talk to. The rooms are smaller, so get prepared for that. But, overall, this was a good... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi jasonsL8057KM - Thank you for sharing your experience with us! Isn't our Gramercy Park neighborhood a welcomed change from the hustle and bustle of Time's Square? We're only a stones throw away from all that NYC has to offer, and we are glad you noticed! We hope to see you again soon. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Paris, France
1 of 5 stars Reviewed 3 days ago NEW

they opened and emptied my trunk closed with a secret code without my permission. during my absence to change my room !!! no wifi in rooms free !! ils ont ouvert et vide mon coffre ferme avec un code secret a quatre chiffre

Review collected in partnership with this hotel

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Georgesparis11 - Thank you for sharing your feedback with us. I have sent you a private message in regards to your claim of us opening your suitcase (With your own secret code), and hope you reply back to me soon. I'd like to get a bit more information on exactly what you mean. I hope to hear back from... More 

Zevenaar, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The hotel was so comfortable and close to big things like the chrysler buidling, empire state building and the Flatiron! The green and yrllow subway is a couple of minutes away en the famous Flatiron building is a 5 min walk! The young employees of the hotel give you the fresh and the nowaday experience. The service was excellent they... More 

Review collected in partnership with this hotel

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Lisa V - Thank you so much for your great feedback! We're glad our great Team took nice care of you during your stay, and hope to see you return to us soon. Thank you again - take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Norwalk, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I loved the location, the staff was amazing and so helpful when I needed a cab ride to the airport!! The view from the 10th floor was incredible and I also got to see the fireworks from my hotel as we arrived on July 4. Prior to my arrival, I had corresponded with the Manager of The Marcel named Mike... More 

Was this review helpful? Yes 1
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi pheazamora - Wow! Thank you for your great review. I am glad you decided to reach out to me directly prior to your stay, and hope you do so again when you decide to come back :) ! Thank you again - take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Vancouver, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

Disappointed the room was so small.Shower curtain too short it gets flooded every time someone showered.cant walk around once you lay down your luggage because the room is too small I'm not thinking of coming back anymore.

Review collected in partnership with this hotel

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi armandon970 - Thank you for sharing your comments with us. I am sorry to hear that you were disappointed with your stay. In looking at your reservation, you reserved one of our Standard room types, which are the smallest rooms that we offer. Kindly email me directly the next time you're looking to visit NYC again, and I would... More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The location is great, the staff very friendly and helpful, and although the rooms are tiny, it was comfortable and just fine for one person on a business trip. The bathroom was surprisingly roomy and overall I was very pleased with my stay.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi heathersJ2421QI - Thank you so much for your great review! We're glad you found our location to be great and our Team to be friendly. Please feel free to reach out to me directly the next time you're planning a return visit. I would be glad to personally handle your reservation and ensure a flawless stay. Take care! Mike... More 

Stamford, Connecticut
5 of 5 stars Reviewed 6 days ago NEW

I love the convenient location, yet out of the way of all the craziness! Clean rooms, comfortable beds! Staff is always so nice and helpful! Nice to hang out on the roof top! My go to hotel in NYC whether business or pleasure.

Was this review helpful? Yes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Tracy M - Thank you for your great comments! We're glad you enjoyed your stay with us, and hope to continue to welcome you far into the future. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Boston, Massachusetts
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Great service, average accommodations. Location is great but don't expect luxury. We found the staff to be very friendly and accommodating but the rooms were very small and clearly showed wear. Was a good hotel for location, but was disappointed it didn't have more of a luxury feel as it was rated 4.5 stars.

Review collected in partnership with this hotel

Was this review helpful? Yes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Hjerpefamily - Thank you for sharing your feedback with us. We're thankful for your kind comments, and hope to see you again soon. Please feel free to reach out to me directly the next time you're planning a return trip. I would be happy to personally handle your reservation to ensure a flawless stay. Take care! Mike Williams General... More 

Fontana, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

When my family of 4 checked in they had us listed for one double bed. The staff recognized right away that would not work and they quickly moved things around to give us a room with two beds. That was despite being completely booked. They did this quickly and with a smile. I would definitely recommend this place to everyone.

Was this review helpful? Yes 1
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Hal S - Thank you so much for sharing your great experience with us! I am very glad to hear that our friendly Team accommodated you and your family so well! We hope to see you all again soon! Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good but not the best if locations. It's on 24th St & 3rd Ave, so not the closest if you wish to walk to Times Square, but walkable to most locations including Union Sq and Rockerfeller. Rooms are basic and comfortable. Complimentary coffee at business lounge is much appreciated. Only negative is the slow elevators which is an issue with... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Xinming - Thank you for sharing your feedback with us! We are located in the Gramercy Park neighborhood of Manhattan... only a few blocks away from the 6 Train and the N/Q/R train stations. These trains will take you wherever you wish to go in the city. Thank you again for your feedback - we hope to welcome you... More 

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