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The Marcel at Gramercy

201 East 24th Street, New York City, NY 10011
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1 room 1 guest
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The Marcel at Gramercy
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1,875 Reviews from our TripAdvisor Community

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Traveler rating
    748
    671
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    100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
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  • All months
    (1875)
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    (505)
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Abbotsford, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

From the moment I checked in I felt pampered and welcomed by friendly smiles and offers of assistance. Andreas was professional and charming as he made sure I had the details I needed to navigate the city and the hotel amenities. Doris went out of her way to meet my needs. This included a spa two blocks away for an... More 

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North Hampton, New Hampshire
1 review
4 of 5 stars Reviewed 2 days ago NEW

The Marcel is in a great location. Small rooms but clean and well appointed. No room-based wifi but the lounge was an acceptable alternative because it is summer and others were on rooftop deck. Everyone we encountered was professional and friendly. We would recommend this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
Andreas N, Director of Rooms at The Marcel at Gramercy, responded to this review

Hello barbarasL2787AR, Thank you for your feedback from your recent stay with us. We are glad that our location was ideal to your needs and that you enjoyed your room as well as the service of our staff. Thank you for recommending us to others. We hope to see you again soon. Feel free to e-mail me directly for your... More 

Perth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We were 3 friends staying 1 night and all of us got different levels of rooms even tnough we paid the ssme price. Room 216 had water leaking from the air conitioner onto the carpet and outside the window was some sort of plant equipment that went all night and at 3 am the noise level app indicated was 52... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Andreas N, Director of Rooms at The Marcel at Gramercy, responded to this review

Hello Josephine W, Thank you for reviewing your recent stay with us, although I am disheartened to see that you did not have the positive experience our guests have come to expect. I would cherish the opportunity to further discuss your stay. Please feel free to e-mail me directly at anakos@marcelhotelnyc.com. Regards, Andreas Nakos Director of Rooms More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

My recent trip to New York was my third but my first stay at the Marcel at Gramercy. I found the hotel to be clean, comfortable and incredibly friendly. If you enjoy walking or prefer the subway it's a brilliant location to explore all of the sights that New York has to offer. I had a great stay at The... More 

Was this review helpful? Yes
Andreas N, Director of Rooms at The Marcel at Gramercy, responded to this review

Hello Nia101, Thank you for sharing your enjoyable experience with the Tripadvisor community. I am thrilled to see that you found our hotel to be "clean, comfortable and friendly". Cheers, Andreas Nakos anakos@marcelhotelnyc.com More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Remember the "Service with a Smile" motto that you hardly ever experience nowadays? Well, this place in NYC has it! Upon arrival the door was opened for us with a big smile! Then to the front desk by a smile from the receptionist AND a great run down about the hotel and it's amenities! I have stayed in NYC a... More 

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Andreas N, Director of Rooms at The Marcel at Gramercy, responded to this review

Hello Deb H, Thank you for your amazing review on Trip Advisor. I will be sure to share your review with my entire staff. We always try to provide the highest level of service and personal attention to our guests so it is very fulfilling to see it acknowledged within your review. We look forward to welcoming you back in... More 

Xxxxx
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The friendliest staff and most helpful service around, your stay will be a pleasant one! You must check this hotel out! It is truly a gem in the neighborhood of Gramercy Park. So close to everything!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Andreas N, Director of Rooms at The Marcel at Gramercy, responded to this review

Hello maurellea, Thank you for your review. I was delighted to read that you enjoyed your stay and in particular that you found the staff to be helpful and friendly. I know that the team will be thrilled to learn of your kind comments. We look forward to welcoming you back in the future. Please feel free to contact me... More 

Sheffield, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

First time to New York and the hotel was excellent. Really lovely nice modern interior and rooms. Reception staff very friendly and helpful. Good central location on Manhattan Island for all the major sites. Excellent views of the Empire State Building from the hotel terrace. Hotel exterior slightly spoilt by all the scaffolding but can't be helped, once inside though... More 

Was this review helpful? Yes
Andreas N, Director of Rooms at The Marcel at Gramercy, responded to this review

Hello ClaireandPaul85, Thank you for your amazing review on Trip Advisor and thank you for mentioning our modern rooms, our friendly staff and our ideal location. We apologize for the scaffolding but in order to deliver the high standards our guests are accustomed to we do have to perform maintenance to our rooms and building from time to time. Thank... More 

Aarhus, Denmark
1 review
4 of 5 stars Reviewed 1 week ago

Good value for fair Money.We spend 11 nights and were satisfied. Staff was very kind and supplied good assistance on our inquiries to dining, etc The area is good with plenty near possibilities for dining and a drink.

Review collected in partnership with this hotel

Was this review helpful? Yes
Andreas N, Director of Operations at The Marcel at Gramercy, responded to this review

Hello 901anders, Thank you for sharing your enjoyable experience with the Trip Advisor community. We look forward to welcoming you back in the future. Cheers, Andreas Nakos More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Marcel at Gramercy was fantastic and everything we hoped for. Friendly and knowledgable staff, large rooms for NY and an absolute pleasure to stay at. We will definitely be returning and recommending to all our friends and family

Review collected in partnership with this hotel

Was this review helpful? Yes
Andreas N, Director of Operations at The Marcel at Gramercy, responded to this review

Hello Stuart L, Thank you for your glowing review on Trip Advisor and for recommending us to your friends and family. We are so pleased to see that you enjoyed your stay and in particular found our staff to be friendly and knowledgeable, and our rooms to be large and comfortable. We look forward to welcoming you back in the... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

We stayed here after scouring through many different hotel options in NYC. We were heading in for 1 night for a wedding. After deciding we wanted something that was "just another chain" hotel we settled on The Marcel at Gramacy and what a great choice. The customer service was amazing. They were immediately responsive when emailed regarding close parking options-great... More 

Was this review helpful? Yes 1
Andreas N, Director of Rooms at The Marcel at Gramercy, responded to this review

Hello, Thank you for your wonderful review on Trip Advisor. I was delighted to read that you enjoyed your stay and in particular that you found the staff professional and friendly. I know that the team will be thrilled to learn of your kind comments. We look forward to welcoming you back in the future. Please feel free to contact... More 

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