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The Marcel at Gramercy

201 East 24th Street, New York City, NY 10011
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Best prices for: 1 room 1 guest
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The Marcel at Gramercy
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The Marcel at Gramercy
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1,697 reviews from our community

Traveler rating
    657
    621
    215
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    94
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336
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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Durham, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

A very helpful and courteous staff throughout. Marcel is a good central location and quite adequate for a place to rest after sightseeing. The rooms are clean and well kept and although small,by some continental standards, they are big enough for a busy and enthusiastic tourists who will be spending the majority of their time seeing the sights.

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1 review
1 of 5 stars Reviewed 3 days ago NEW

Youtube link: https://youtu.be/kRbAIy8CMQk Despite the fact I called 1 week before and specifically asked for a quite room in advance, the first night was a nightmare due to the airconditionning at room 401. Then we changed to room 508 that is just on the 24th St and 3rd Av. Worse situation because of the traffic, horns, police, ambulance... And the... More 

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Greensburg, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed here this past weekend for three nights. The whole experience was fantastic! We had especially good service from Brittany at the desk, who was there when we checked in and checked out. All of the staff were really friendly and helpful. The location is great and our room was really comfortable. I would definitely stay here again!

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Amanda F - Thank you for sharing your great feedback with us! It is great to hear how our Team took care of you, and hope you visit us again soon! Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

Belfast
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Marcel was our first of many stops of our American honeymoon road trip. It was our first time in New York and we hear that it can be difficult to get value for money. However, out of all places we stayed, this hotel was one of our favourites because of the personal services offered by the manager Mike! From... More 

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Carmel
1 review
3 of 5 stars Reviewed 5 days ago NEW

hotel is usual for NYC with tiny clean and neat rooms. Be aware housekeeping on the day of departure will knock on your door every hour starting at 9am (we forgot to place beauty sleep sign) so it was ruined-). location was good, parking across the street $25/for 24h. breakfast $13/person. wifi is not free btw.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Room service arrives no more than 2 minutes after you make a request. Very nice staff! Complimentary wine everyday 5-7pm! Cute boutque-hotel type of ambiance. Rooftop with a decent view. I would definitely stay here again.

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Reading, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

My partner and I stayed at the Marcel at Gramercy in April this year (2015). My partner had booked the trip as a surprise for my 21st Birthday and had informed the hotel of this. On arrival we were informed we had been upgraded and when we arrived at our room there was champagne chilling on ice awaiting us, which... More 

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi KStraz - Thank you so much for sharing your great experience with us! We are glad you decided to spend your 21st birthday with us, and it's nice to hear our Team took great care of you both. We hope to see you both again sometime soon - we'll be sure to exceed your expectations once again! Mike Williams... More 

Saint Peter, Minnesota
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't say enough good things about Doris who greeted us for a rather late check in. Although we had gotten the last available room, we would have never noticed from the excellent level of service we received. She took the time to answer our myriad questions with gusto. She even called to find out if the room was to... More 

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi rbirr - Thank you for deciding to stay with us again, and thank you for sharing your great experience with us! I have shared your feedback with Doris, and she is thrilled you have recognized her high level of service. We hope to see you again for the 3rd time sometime soon - we promise to continue to exceed... More 

Birmingham
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This boutique hotel is conveniently situated on East 24th street so easy to access all parts of Manhatten including the subway on 23rd Street. Fresh modern furnishings and we were upgraded to a larger room when I expressed concern about spending a week in a small room. The coffee and tea facilities on 10th floor along with free wifi were... More 

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Christine A - Thank you for sharing your great feedback with us! We are glad you asked for a larger room prior to your stay. While we offer a variety of different sized rooms, we generally suggest booking the largest room type you find available. Thank you again - we hope to see you return to us soon! Mike... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in August for our anniversary. After reading the reviews we upgraded the room. Initial room was still small but hotel took care of that straight away. Great location for a few nights in NY and the rooftop area has amazing views. Close to lots of decent restaurants.

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MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Ross M - Thank you for sharing your great feedback with us! We're glad you decided to stay with us for your anniversary, and hope to see you again to celebrate this year! We'll be sure to take great care of you again. Mike Williams General Manager mwilliams@marcelhotelnyc.com More 

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