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The Marcel at Gramercy

4.0 of 5 201 East 24th Street, New York City, NY 10011
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The Marcel at Gramercy
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The Marcel at Gramercy
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1,432 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amsterdam, The Netherlands
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed at this hotel for a bit longer than a week and had a good stay. First the hotel is loacted not far from the subway and also in walking distance from grand central; union square.. we even walked to wallstreet. The hotel employees where very kind and got answers to different questions we had. The room was small..but... More

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Norfolk, Massachusetts, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Great little boutique hotel and my husband and I had a fabulous time. We also had an amazing room - largest on the floor. While we enjoyed a beautiful view, some of the other rooms are tiny. So when you stay here, you've gotta ask for the kind of room you want. Decor was lovely and only glitch was that... More

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MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you so much for providing us feedback of your recent stay! We are delighted you enjoyed our hotel and your time in NYC. I am sorry that you encountered a heating issue bur very pleased that the staff was able to resolve the matter in a timely fashion. Please keep us in mind upon your next visit! Sincerely, Nalini... More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff provided great service. Danny and Tenzin provided great tips for places to or to visit. Doris and Jennifer would also provide recommendations on what kind of extra activities were around. Kathy made sure that any issues or arrangements that I had requested were done in a timely manner. They were all really great to talk to for small... More

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you so much for your kind review. We are delighted that you enjoyed your stay with us! Our amazing staff is very appreciative of your compliments and name mentions. I am very happy to hear that our team was helpful to you during your stay and we hope that we are able to welcome you back soon! Sincerely, Nalini... More

Rockville, Maryland
1 review
3 of 5 stars Reviewed 4 days ago NEW

Get some reading lamps in the rooms. Trying to save money on electricity in an expensive hotel room only irritates guests. Too bad because all other amenities were fine. I wouldn't come back because of the inadequate lighting.

Review collected in partnership with this hotel

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you so much for providing your feedback on TripAdvisor! We appreciate you bringing to our attention the challenge you encountered while staying with us. I do hope you let us know while you were here so that we had an opportunity to address the matter. Most guests do appreciate the mood lighting in the rooms but this is something... More

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 5 days ago NEW

Small room, but that is what to expect when paying what I did for the space. Very tastefully decorated with great curtain coverage to keep the city lights out. Major plus for those of us who aren't used to city sleeping. Had a small issue in the bathroom that was attended to very quickly. I'd return to the property again...

Review collected in partnership with this hotel

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you so much for providing your feedback of your recent stay! We are delighted that you were able to take advantage of one of the amazing promotions we have offered! We appreciate your valuable feedback and hope you keep us in mind upon your next visit! Thanks again! Sincerely, Nalini Sullivan General Manager More

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for 4 nights with my daughter, her first trip to NY for her 16th birthday, and we had a great time!! Loved the 10th floor lounge and terrace with the amazing view of the Empire State Building. Staff were all very nice, very helpful and knowledgeable. Great location for subway, parks and of course shopping!!! Only downside... More

Review collected in partnership with this hotel

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you very much for your five star review! We are most appreciative of your valuable feedback and compliments towards our property and our amazing staff. I am delighted that you and your daughter enjoyed her Sweet 16 celebratory trip to NYC and we hope to welcome you back soon! Sincerely, Nalini Sullivan General Manager More

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Small, clean and not too bad at all. In good location (just around corner from my office which was very handy). Lacking a bar but Tap Room a minute around the block made up for that. Overall a very decent experience and well priced for the area. Special mention to doorman who went out of his way to get me... More

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you very much for your review! We appreciate your feedback and we are delighted that our convenient location made your commute to your office easier! Your comment towards our bellman is most appreciated as well! We ope you keep us in mind for your next trip to NYC. Sincerely, Nalini Sullivan General Manager More

Any City
1 review
2 of 5 stars Reviewed 6 days ago NEW

my first room was the size of a closet. the second (after requesting a move) had no window. Not a great start. I didn't use the breakfast and charging extra for wifi these days is a bit cheeky IMHO. lobby was nice, staff were nice. rooms on 3rd Ave are pretty noisy due to traffic. Location not too bad and... More

Review collected in partnership with this hotel

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you very much for your feedback on TripAdvisor! We appreciate you taking the time to provide us feedback of your recent visit. We do offer many different room categories and see that you reserved a standard room, which is average for most hotels in NYC. I am disappointed that you did not like our guest rooms but glad to... More

London
1 review
3 of 5 stars Reviewed 1 week ago

Nice small design led hotel but stay ruined by poorly insulated wndows The design was fine but tired but the staff friendly. Tea and coffee was luke warm as i guess they dont want to be sued for hot water soillages

Review collected in partnership with this hotel

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you very much for posting your feedback on TripAdvisor! I am delighted that you found our staff to be friendly but disappointed that you found our rooms to be too noisy. Please accept my apologies for the inconvenience we caused you. We do offer interior facing facing rooms as well, we unfortunately did not have this available during your... More

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I truly would not stay anywhere else when I come to the city. Love the neighborhood and convenience. the staff were great as usual. Danny, Donis & Vanessa were very friendly and helpful. Can't wait for my next visit.

Was this review helpful? Yes
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review

Thank you so much once again for your kind review! We truly appreciate your loyalty to us as well as your recommendations. We cannot wait to welcome you back next time! Sincerely, Nalini Sullivan General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Very clean(5)
  • Rooms are small(5)
  • Hotel staff(3)

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10011
Location: United States > New York > New York City > Manhattan , Murray Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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