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Courtyard New York Manhattan/Times Square

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114 West 40th Street, New York City, NY 10018
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1 room 1 adult
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Courtyard New York Manhattan\/Times Square
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1,229 Reviews from our TripAdvisor Community

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korea
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for one night and location-wise it was great. Walking distance to all the major areas in Times Square. Clean and spacious room with comfortable double beds. Didn't have a view from my room but that was fine for one night. Great place to stay if you want a reasonable priced hotel.

Helpful?
Thank dclick00
ManagerX1, Hotel Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you for your recent review of your stay at the Courtyard New York Manhattan/Times Square. We are glad you found us to be a good value for money, and we appreciate your compliment about our convenient location and your comfortable accommodations. Thank you for encouraging other fellow travelers to choose our hotel, and we would love to be of... More 

Liverpool, United Kingdom
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our third visit here based mainly on its location to the attractions of Upper Manhattan and ease of access to transportation to the NY airports which stop close by at Byrant Park or the Port Authority. In addition to location the rooms are spacious,clean and comfortable. The staff have been friendly in the main each time we have visited and... More 

Helpful?
Thank Ian T
ManagerX1, Hotel Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you for the lovely feedback about your recent stay at the Courtyard New York Manhattan/Times Square. I am so pleased to read that our location was the highlight of your stay, and that you enjoyed your comfortable accommodation, our staff's exceptional service and the facilities we have to offer. I will be sharing your wonderful comments with my team.... More 

Frisco, Texas
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I have been a Marriott Platinum member for years. I have stayed at many Marriott's in NYC over the years. This will be the first and last time I stay here. First off the staff is rude. On checking into my room I realized only heat was coming out of the air. I could live with that. I opened the... More 

Helpful?
Thank LexiMax
ManagerX1, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you very much for staying at our hotel. It is obvious from your comments that we completely failed to live up to your expectations, and for that I apologize. Please reach out to me via email or telephone. I would like to get more specifics about your stay so I can determine what action is needed to make things... More 

Ithaca, New York
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The front desk staff was very friendly and very efficient. The bellman for the bags was quite good, too. I was able to check in early (asked for it via the app several hours in advance). They called my cell phone when the room was ready ~ exactly on time. This was a great help to me. Rooms nice &... More 

Helpful?
Thank voyagermum7
ManagerX1, Hotel Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you for your kind review regarding the Courtyard New York Manhattan/Times Square. We appreciate you acknowledging our staff, especially the front desk and the bellmen for the service they provided. It is also nice to read that you were pleased with the size of your room and the convenience of our location. Thank you again for taking the time... More 

Coral Springs, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we had a very nice room with a comfortable bed. the cleaning service was excellent.The location was very convenient the staff was extremely friendly and helpful. We would have likes a wall mounted shower head instead of a hand held only one

Helpful?
Thank patricia b
ManagerX1, Hotel Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you for staying at the Courtyard New York Manhattan/Times Square and for the perfect rating. We are delighted to read you loved your accommodation, our convenient location and our friendly associates who took great care of you. We appreciate your observations and have also taken a note of it. Thank you for being our guest, and we hope to... More 

Lebanon, Connecticut
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived Saturday at noon for a 2:00 matinee Broadway show. Front desk very accommodating to our request for early check in. Asked if we were ok with ADA compliant room and we said fine as long as it wasn't needed by another guest. King bed was great and comfy. Bathroom questionable for someone in a wheelchair. Bathroom door a sliding... More 

Helpful?
Thank Wendy S
ManagerX1, Hotel Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you for selecting the Courtyard New York Manhattan/Times Square for your visit and for sharing your comments online. We are glad you liked your accommodations and the breakfast we served. It also a pleasure to read that our front desk team was able to fulfill all your requirements. We appreciate your observations regarding the rooms and have taken a... More 

Level Contributor
361 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

IIt was an 8 nights stay, but we had to stay for 10 cause the blizzard "Jonas" at first I was happy, but that happiness doesn't last much, i understand that they were short of personal the day of "Jonas" (they gave us a paper explaining that the cleaning of the room wasn't gonna be complete cause of the storm,... More 

Helpful?
Thank Eric R
ManagerX1, Manager at Courtyard New York Manhattan/Times Square, responded to this review

I appreciate you taking the time to share a review of your recent visit. I am terribly sorry for the difficulty that you had with our service and the staff’s reception to your needs. We truly care about each guest that enters through our doors so I apologize that this was not what you experienced. I have brought your concerns... More 

Highland Park, Illinois
Level Contributor
383 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our reservation was in order when we checked in and our room ready. The elevators are extremely slow. TV in good working order. The sleep comfort was not great. Our beds were way too hard. Also our clock was not set correctly and we couldn't adjust it ourselves. Maintenance needed to called. Biggest gripe though was although the concierge was... More 

Helpful?
Thank Hpmicks
ManagerX1, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you so much for sharing your recent review. Please accept my sincere apology that we let you down during your recent stay. We pride ourselves on service excellence so I am sorry that we fell short during your visit. I have discussed the issues that you mentioned with my management team to make the proper changes so that we... More 

Seattle, Washington
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for a quick trip to NYC to see some B'way shows. I selected this hotel from Marriott.com because I am loyal to the brand (Gold Elite) and this property was offering the best prices for my dates. In fact I was going to use points, but the rate was too good to use points, so I... More 

Helpful?
Thank BDavis206
ManagerX1, Hotel Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you for selecting the Courtyard New York Manhattan/Times Square for your recent stay and for sharing your kind comments. We are delighted to hear that you loved your well-kept accommodation, our central location and helpful staff. It is also pleasing to read that you liked the great value we offered and that you had a wonderful time at our... More 

r.i.
Level Contributor
101 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here on a Wed. night to go to a Live Taping Thurs. morning. Very nice staff,clean rooms and bathrooms. Great location! Had a problem with the heat,as it felt 85 degrees in our room and wouldn't cool down. Called front desk, and it was fixed within 30 minutes. Put our dinner plans behind, but we understand these things happen.... More 

Helpful?
1 Thank happytravlerR_i_
ManagerX1, Manager at Courtyard New York Manhattan/Times Square, responded to this review

Thank you for taking the time to share a review regarding your stay with us. We are pleased to hear that you enjoyed your overall stay. Please accept my sincere apology for not receiving your wake up call. We have taken note of your observations and will be sharing this feedback at our management meeting in order to take any... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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