The staff at desk is unreliable. The temperature in rooms cannot be controlled, the computers in rooms are disconnected, the rooms are old and tired. Needs remodeling and updating. Sorry we're here. Only positive is location and reasonable mattress, clean bathrooms. Otherwise any place else is better. Would NEVER recommend this to anyone. Judy M. San Francisco, CA

I stayed in this hotel when I was in NYC on business. I loved it! The room was small but ingeniously designed so that every thing I needed was there – phone, desk, TV, closet, clock, space for luggage, reading lights, information about the hotel and the city. The bathroom was spacious and modern. My room was extremely quiet and... More

PROS *Exceedingly hot water *Friendly bell staff (however spotty their availability) *Tiny room (typical for NYC) had a lot packed in it *Reasonably quiet *Free wi-fi *Good location *In-room safe (smelled like bug spray -- bedbug history perhaps?) CONS *Elevator broke *Room numbers taped to doors (how much do they care about details if the numbers are TAPED to the... More

This was some of the worst customer service I have ever experienced. One front desk staff member in particular was so rude and so disrespectful that we considered walking out and losing whatever cancellation fees would have applied. The rooms are small and nothing special; I would definitely recommend taking your business elsewhere, the staff obviously doesn't care if you... More

My 16 year old daughter and I went on a girl's weekend to see a show, eat, and see the sites. This hotel was the best deal I could find. $630 for 3 nights. Luckily, I looked at pictures ahead of time so wasn't surprised by small size. We shared a full size bed and that pretty much took up... More

PROS: Perfect location Clean Comfortable bed Lots of outlets Flat Screen TV Safe in Room Good price (we paid $195/night, winning bid on priceline for a Sun-Wed stay) CONS: Small room Wear and tear shows in some spaces, especially staircase and elevator $4/night "fuel charge" Charged $2/bag to hold our luggage on our last day

We booked the Mayfair through Expedia and paid $751 for 3 nights. We were surprised to be told at check-in that we would have to pay an additional $4.00 per night which was termed a "Fuel Charge." That brought the charge to $763. We laughed it off and gave them the extra $12, but we thought that was quite an... More

While the room was small, there was a large flat-screen TV and the bathroom had all new fixtures. People at the reception were friendly and helpful (except for the 20 minutes we had to wait because the only person who could register new guests had stepped out!). As for the location, Times Square is just a few blocks in one... More

Three couples enjoyed the charming Mayfair Hotel, located in the heart of the Theater District -- the rooms are not large, but the lobby is welcoming and we hosted our own happy hour there each evening! The staff was genuinely friendly and helpful! A variety of nearby restaurants make this the PERFECT LOCATION for a theater weekend!