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All 449 New York City hotels

Hilton Garden Inn Times Square

3.5 of 5 Hotel   |   790 Eighth Avenue, New York City, NY 10019
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93%
Ranked #36 of 449 hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Pokkstar London, United Kingdom
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4,196 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
57 reviews 57 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Hilton Garden Inn Times Square deserves its great TripAdvisor reviews. Rather than repeating all the good things that have already been said about the hotel, I've listed what I liked most about the hotel below - 1) Location - super central location, close to Times Square, but also close to the great restaurants on Ninth Avenue. Our favourite restaurants... More

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Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Good services, good food (breakfast + meals), very good location, good and clean rooms and worth while price! I recommend it! Personally I would say that it doesn't make sense for people to go there just for a travel (because even tough the prices are worth while they are pretty expensive), but for a business travel (But that is my... More

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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Though expensive, this was the perfect place to stay with my 80 year old mother on her first trip to NYC in more than 50 years. Location meant easy access to sightseeing bus tour (one block away), theaters, grocery store, restaurants, coffee shops, and subway. The only drawback to the great location is the crush of fellow tourists we encountered... More

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Tucson, Arizona
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I absolutely love staying here when I go to NYC with the kids. The rooms are large enough that we do not bump into one another. All the staff is very friendly and helpful. The concierge is so helpful planning everything and has many suggestions that you would never think of. Even though the hotel is large, there is never... More

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Eddyville, Kentucky
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

NYC is prone to having super small hotel rooms that feel in need of renovations. I have stayed in two other hotels, and this one has been the best of the three. It is not bad at all for NYC! I was not at the hotel often as I was out-and-about in the city. Location is great! Easy walk to... More

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Visiting NYC for a holiday and Broadway show weekend, we found this property to be a wonderful find. Located in the middle of the theater district and right at the 8th Ave Subway, it could not be more convenient. The room was good size for a New York hotel and there was a wide array of restaurants to choose from.... More

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TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review

Hi GaryC, Thank you for taking the time to review our hotel. I am thrilled that we were able to maximize your holiday by providing you with a pleasant and enjoyable hotel stay. We look forward to welcoming you back. Regards, Tennile Boyd Director of Guest Experience 646.710.5713 tennile.boyd@hilton.com More

Cape Coral, United States
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 2 days ago NEW

We had stayed here about a year ago and were favorably impressed. Not so this time. In the work-out room, all the treadmills were out of order. The hotel's answer was to give us a pass to a health club around the corner, which happened to be closed for the July 4 holiday for the duration of our stay. Only... More

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TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review

Hi Paul R G, Thank you for taking the time to share your experience with the travel community. We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so on your visit. As you have stayed with us in the past, you... More

Rio de Janeiro, RJ
Contributor
12 reviews 12 reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Terrible The mattress had a hole in it ... as you lay one or two hours, it was like sleeping in a hammock or something. I complained twice (stay there three nights) to reception and nothing was done. It was the third time I was there, and it was very disapointing.

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Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review

Dear Maumau_RJ, Thank you for taking time to share your feedback with travel community. I am extremely disappointed to know that we fell short on our goal to create a memorable stay for you and that your concerns in regards to the bed mattress were not properly addressed. I will make sure to share your thoughts with my team so... More

Hillsdale, Michigan
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was clean. The staff was very accomodating. Location within blocks of Times Square, Rockefeller Center, broadway, subway, restaurants and lots of shopping opportunities. The attached restaurant, Pigale's is expensive and forget the breakfast buffet...not worth the $22.00. No refill on soda pop at dinner. We would stay at this hotel again.

Was this review helpful? Yes
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review

Thank you for your review, I am delighted that you enjoyed the hotel and you would stay with us again, however I would like to apologize for your breakfast experience at Pigalle. I will be certain to share your comments with them. On your next visit, if you are looking for recommendations for breakfast or any other meal, feel free... More

Boston, Massachusetts
Contributor
13 reviews 13 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I'm tired of getting very little in return for the astronomical rates. My expectations for NYC are extremely low as clean rooms are hard to come by in the area. 6 hotels in 6 months later, I think I have finally found my go-to spot in NYC.This HGI is in an extremely convenient location at 50th and 8th, rooms are... More

Was this review helpful? Yes 1
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review

Hi Mary L, I am simply thrilled that after so many failed attempts we were able to provide you with proper NYC hotel experience. We look forward to welcoming you back and I will be sure to address the bellman. If there any details in regards to the encounter that you would like to provide me, please feel free to... More

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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#23 Family Hotel in New York City #28 Romantic Hotel in New York City #29 Business Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
Number of rooms
372

Questions & Answers

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Neptune, New Jersey
20 days ago

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