Hotel: Room typical NY small, especially for 4 people. However, clean and functional. Refrig and micro nice. One reason I choose HGIs for me, my wife, and two daughters is they have two Queen beds instead of two Doubles, and this one was no exception. Hard to find rooms in NYC w/two Queen beds, so thumbs up. No adjustable beds... More

We chose this hotel because of all the great reviews it has been given, but honestly I can’t understand why. After checking in we were immediately accosted by a staff member in the lobby trying to sell us timeshare. We hadn’t even been to our room yet! That was a very unpleasant way to start. Upon arrival at our room... More

Can't say enough good things about this hotel! Location is great, rooms are great and staff is great. Have been to NYC 3 times previously and this is the best place we have stayed by far. Can't wait to go back!

walking distance from times square and 5th ave. book of mormon musical is around the corner!! there is a supermarket next door which was very convenient. room was a bit small for 3 girls who came to new york for shopping, but the room came with two double bed, instead of a double and pull up bed which most other... More

Enjoyed the location and cleanliness of this hotel. Nice people too!

HGI is located within walkongndistance of Times Square and Broadway theaters. Within a block is a firehouse with a memorial in front recognizing members lost in the 9/11 attack. the subway is close..as evidenced. by the intermottant rumbling sounds heard throughout the hotel. The hotel has very comfortable beds,pillows, and updated decor. Thenstaff was knowledgable and efficient. The only negative... More

Headed down to New York with a friend. We split a room at the Hilton Garden Inn times Square. Price was a factor, since we were only spending one night, and the room was pretty much a crash pad at 4 am. I have stayed at a few Hilton Gardens Inns. These are equivalent to Hyatt Places, another great set... More

I booked my hotel room as a queen for free using my Hilton Honors points a couple weeks before our trip to New York. I put in the comments that it was my wife's birthday that week and asked for a high floor for our stay. Estela Lopez, a guest experience manager, emailed me before our stay explaining features of... More

We stayed there this past weekend for one night and it was absolutely perfect. We were greeted promptly by Tammy at the front desk and she (and everyone else) was nothing but smiles. Our room wasn't ready, yet, however, they allowed us to leave our bags. When we came back at 6pm, our room was ready and we had a... More