Thank you for sharing your positive experience at our hotel. I will make sure that our Front Desk team is made aware of the kind and complimentary words that you had for them. We are pleased to know that you found the location and cleanliness of the hotel to your liking. In the coming year our hotel will fully renovate,...

Thank you for sharing your thoughts about our hotel. We appreciate all of our guests' feedback regarding the ways that we can improve. Internet connectivity and speed are issues that we are currently addressing. Many of our guests use our wireless service without incident, but we will continue to work on improving the service for our guests that may encounter...

Thank you for writing a review about your stay, and sharing your honest opinion about our hotel. I can assure all of our readers – past, present, and potential guests - that every review is read carefully, and receives a unique and individual response. That being said, there are only so many ways that a response can be generated for...

Thank you for taking the time to share your opinion of our hotel. I apologize for the inconveniences that affected your stay with us. Your review will be used to reinforce proper procedure, as well as common courtesy, for our Housekeeping Department. Our bar and lounge - along with the rest of the property - will be upgraded, improved, and...

I am sorry to hear that your original booking was relocated, and I apologize for the unsatisfactory experience that you had at our hotel. We appreciate all feedback from our guests - both positive and negative - and I thank you for sharing your review of our hotel with others. All of the issues mentioned in your review are currently...

I would like to apologize for the negative experience that you had at our hotel. We appreciate the time that you took to share your feedback with others. The issues raised in your review are ones that are either already being addressed or that will be in the near future. In the coming year our hotel will undergo numerous upgrades...

Thank you for taking the time to share your feedback. I am pleased to mention that in the coming year our property will undergo many improvements and upgrades. We look forward to raising the level of guest satisfaction, and comfort throughout the hotel. We hope that you will consider staying with us again in the future. Dana Rodriguez - Assistant...

Thank you for sharing your feedback. The issues mentioned in your review are currently being addressed. I apologize for the inconveniences that you experienced during your stay Although small guest rooms are not uncommon in New York City - especially in older properties such as ours - we do offer many rooms that are on the larger side as well....

I apologize for the negative experience that you had at our hotel. I am sorry to hear that your stay was not an enjoyable one. We appreciate the time that you took to share your review; we will use it to address the issues that were mentioned. Some of the aforementioned issues, such as construction noise from the street -...