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The Bentley Hotel

500 East 62nd Street, Between York Ave and FDR Drive, New York City, NY 10065
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The Bentley Hotel
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1,847 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Bentley Hotel
See the most recent reviews
Exeter
1 review
4 of 5 stars Reviewed May 23, 2014

Pros: Comfortable rooms, bathrooms, friendly and accommodating staff. Good restaurant. Great views. Perfect business travel hotel. European clientele - makes for interesting meet and greets. Con: in room breakfast order did not show up.

Review collected in partnership with this hotel

Was this review helpful? Yes
JP D, Manager at The Bentley Hotel, responded to this review

Dear Jim S Thank you for doing a review in Trip Advisor for your stay at The Bentley Hotel. Our staff is committed to providing a comfortable and relaxing experience to all of our guests. It is great to see that our hotel served you perfectly during your business trip. I am sorry if the breakfast you ordered did not... More 

Toronto, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 23, 2014

For our annual shopping trip to the Big Apple, my friend and I stay in various hotels in different parts of Manhattan. This was our first time on the upper east side. The hotel itself was well appointed and the staff, very friendly and accommodating. The only drawback was the fact that the closest subway was 6 long blocks away,... More 

Was this review helpful? Yes
JP D, Manager at The Bentley Hotel, responded to this review

Dear Lori B, Thank you for your review of The Bentley Hotel on Trip Advisor. I am thrilled you enjoyed your stay and that the service of the hotel met your expectations. I am glad to know that you took advantage of our lovely patio feature during your morning coffee. Thank you for staying with us. We look forward to... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed May 22, 2014

I booked this hotel, having never stayed on the upper east side before (I'm a lower east side fan), because of a great rate and the good reviews here on TripAdvisor - and I wasn't disappointed. The incredibly friendly staff who checked me in were nice as can be, and when I told them I was a sensitive sleeper they... More 

Was this review helpful? Yes
JP D, Manager at The Bentley Hotel, responded to this review

Dear Muse0Fire, Thank you for taking the time to post a review on Trip Advisor. It is great to see that you enjoyed your hotel experience with us and that we were able to accommodate your special request. At The Bentley Hotel we are fortunate to have humble and genuine people all committed to providing quality, personal and flexible guest... More 

Bristol
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 21, 2014

We stayed at the Bentley from 16th - 19th May 2014. A lovely hotel just off the beaten track but accessible to all the sights of New York either by walking/subway/buses or taxi! On arrival we were upgraded to a junior suite which was most kind of the hotel. The suite consisted of a lounge, a bedroom and bathroom all... More 

Was this review helpful? Yes 1
JP D, Manager at The Bentley Hotel, responded to this review

Dear tonyb43, Thank you for taking the time to post a review on Trip Advisor. I am thrilled you and your group had a great experience and that we were able to accommodate you in a more spacious room during your stay. We took note of your comments regarding the wi-fi/coffee and will review with the executive team. If you... More 

Avondale, Pennsylvania
Level Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed May 20, 2014

We had a mini suite at this hotel for a weekend. The room was pretty small but not too small, but certainly not a suite, mini or otherwise. The closet was tiny and filled by the bathrobe, ironing board, iron and safe - but at least it had those things. The bed was very comfortable and the room and bathroom... More 

Was this review helpful? Yes
Joseph R, General Manager at The Bentley Hotel, responded to this review

Dear Steven M, Thank you for taking the time to post a review from your recent stay The Bentley Hotel on Trip Advisor. We welcome all guest feedback as it gives us an opportunity to improve the product and service we offer. I am glad you enjoyed the service of our team and the location of the hotel and view... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 20, 2014

I booked a ten day stay in this hotel due to its proximity to the hospital on 70th st. My mother has Multiple Esclerosis and needs a lot of rest. She has not been very well and that it why she has flown all the way from Nicaragua to receive medical attention. 8 days into her stay her key gets... More 

Was this review helpful? Yes 3
New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 18, 2014

During April this year our family from Australia made the trek to visit with us here in New York. We wanted to have them close by as our one bedroom apartment could not accommodate them. Of course the Bentley was on the top of our list as we are neighbors. After securing a very good rate for a weeks accommodation... More 

Was this review helpful? Yes 3
Joseph R, General Manager at The Bentley Hotel, responded to this review

Dear Maureen M, Thank you for the great comments from your family's experience at The Bentley Hotel. Our staff is committed to providing a comfortable and relaxing experience to all of our guests. It is great to see that our hotel was convenient and an extension of your home. I will be sure to share your review with the team.... More 

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed May 17, 2014

My thanks to the entire team at The Bentley who truly demonstrated amazing customer service from the reservation to the dining experience. Kudos to Ziggy (the restaurant manager) - such a class act!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Joseph R, General Manager at The Bentley Hotel, responded to this review

Dear S M, Thank you for taking the time to post a review on Trip Advisor. It is great to see that you enjoyed both your hotel and dining experience. Although managed and operated separately , the team at Prime is equally committed to quality and service. I am glad you had a chance to enjoy the amenities and outlets... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

Thoroughly enjoyed our stay at The Bentley. We came in to the city to spend a couple of days and a night enjoying the museums and restaurants and walking around the East Side. Our room, a junior suite, was perfect with a comfy bed and very large windows that went the entire length and one side of the suite providing... More 

Was this review helpful? Yes 1
Joseph R, General Manager at The Bentley Hotel, responded to this review

Dear Bill K, Thank you for the detailed review from your recent stay at The Bentley Hotel. It is great to see that you enjoyed your experience and that the service of our team and comfort of the room met your expectations. We are located on the Upper East Side with many great local restaurants and shopping just a few... More 

Manhasset, New York
2 reviews
4 of 5 stars Reviewed May 14, 2014

the hotel rooms are very nice. the bridge and river views great. parking convenient. with a high rated boutique hotel you expect the details to be great. the lobby bar which is tiny doesnt open until 5pm, would have enjoyed a cocktail after checking in. the room service is sketchy. it is available for breakfast but only if only if... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Joseph R, General Manager at The Bentley Hotel, responded to this review

Dear Wayne W, Thank you for the detailed review from your recent stay at The Bentley Hotel. We take our guests’ feedback very seriously and use it to improve the product and services that we offer. I am glad that over all you enjoyed your stay. We have shared your review as a management team and will address accordingly. Our... More 

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